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1,204,129 reviews
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7 reviews 
posted Apr-16-2012 “We apologize that the item you ordered was not what you expected. We understand that our customers search the web using search engines like Google, Bing, and Amazon for the best prices on products. After further review it does show that when searching for “Espon Workforce 40 printer” Instawares does come up first in the list of online stores. When using search engines, they query items that have the closest match that is entered in the search field and once you continue to the merchant’s website, a more detailed description of the product is given. In some cases what pulls up are equivalents or similar makes and models of the desired searched item. We do not offer that particular model and the site returned a closest match search result. Our intention and business practices are never to bait and switch, but to provide quality products at the best price. We apologize for any inconvenience or confusion and have issued a full refund. We appreciate your business and value your feedback.”
posted Mar-28-2012 “We apologize that the item(s) you ordered are currently on back order. We have canceled the order a refunded the full purchase amount. We have reached out to the customer and offered a replacement item. We have also requested a sample of the replacement item to be shipped to the customer at no charge. A message was left on 3/27/12 @ 4pm est. to advise that the sample request was made. We appreciate your business and value your feedback.”
posted Feb-10-2012 “We apologize that one of your coat trees were received defective on 2/2/2011 and Instawares attempted on several occasions to assist you with this and get the defective item corrected. There was a delay in getting the pictures that were requested from the manufacturer and once they were received the manufacturer stated it was outside of their warranty on this item. Again, we do apologize for any inconvenience that this caused and we worked to get this corrected, however the communication was delayed and we were unable to assist.”
posted Jan-13-2012 “We strive to offer competitive prices with great customer service and quick responses. We resolved this issue with our customer by refunding the purchase amount of the product that was the incorrect size as well as allowing them to keep the product. We sincerely apologize for the issue and look forward to continuing to serve this customer in the future.”
posted Jan-13-2012 “We apologize if there was a delay in the processing and delivery of your order. We have attempted to contact you on several occasions to offer resolution. Please contact our customer service department at 800-892-3622, with your order number and we would be happy to review your purchase with you. We appreciate your business and value your feedback.”
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![Share](javascript:share_rating({"review_body":"I was VERY hesitant to order from this company because of the poor reviews and now I know why. I took a chance and got burned. I order some charger plates for my daughters wedding reception and they said in stock. 2 weeks later I call because I hadn\u0027t heard anything from them. They informed me they were out of stock, coming from china some time in May..2 months later, maybe ! NO email, no nothing to explain that to me. I cancelled my order. Let\u0027s see if I get my refund ?? Questionable !","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1385899#comment1385899","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"TerrieO","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered four coat trees. I put three together successfully, but the third wobbled and was defective. Instawares repeatedly put me off and delayed me in finding a solution. They were convinced it had to be the screw. After I finally had time to try with the screw they sent, and it didn\u0027t work, they told me that I was now outside of the window for them to help me, as my order was too far in the past. I have had a defective coat tree for over a year now, wasting space, and it\u0027s infuriating that they refuse to help me. I manage an office, and frequently interact with customer service of various companies - but my experience with Instawares has been the worst.<br><br>Update: After posting this review, I was offered help. At this point, I am already being helped by the manufacturer, who has stood behind their product and been exceedingly helpful from the start. Instawares offered a deal on future orders with them to repay me for my trouble. Though - on principle, I will not order from them in the future if there is any alternative. The time to help me was initially, and I have no patience for people who waste my time.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1239331#comment1239331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"sarahbi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" 35lb slab of coconut oil was mailed the day after the order.<br>The price was a few dollars lower than the nearest competitor. I will buy at Instawares again.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1210791#comment1210791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"efel53","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a first time customer for instaware.. my order was for 14 inch trays and lids. Because the description was vague and to ensure that I was getting the right thing I called customer service. The represenative that I spoke with assured me that the lids that I was ordering was 2 1\/2 inches in height. This was not the case. In a time where service is very important and should be top notch, I feel that I was lied to as a means to just make a sale. My order arrived quickly but what difference does that make when you do not get what you ordered. I am not happy! ","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1135019#comment1135019","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"Beverlyn","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a small round tablecloth and was charged $8.95 for standard shipping, which I thought was excessive. <br><br>Instawares didn\u0027t fill and ship my order for 7 days!!!<br><br>Needless to say, eventhough I ordered it on 12\/14\/11 it wasnn\u0027t delivered until 12\/27\/11, too late to be a Christmas gift.<br><br>Next time I\u0027ll order from another source.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1086785#comment1086785","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"married1983","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order over a month ago and it still has not shipped. There weren\u0027t any follow-up communications indicating a backorder on the product I ordered. After continual follow-ups and different information each time, the new ship date is mid-December. While I am aware that backorder situations occur, I was most upset that it was not communicated to me. However, today to my surprise, I did receive a call from a supervisor regarding my order. He apologized and was genuinely upset regarding the circumstances of my order. He personally guaranteed to follow up until the order was delivered. I feel reassured that Instawares is a reputable company who prides itself on a good customer experience.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/981765#comment981765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"danastack","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Called repeatedly over several days trying to get pricing for a refrigerator (reps name was Mike) with optional door locks. Stated that I was ready to buy and wanted to get my order placed as quickly as possible on two occasions and was told they would call right back as soon as they called the manufacturer to verify pricing..here I am a day and a half after my second request and still no call back. Other retailers were able to quote the price without calling the manufacturer in about 45 seconds. If I can\u0027t get a call from them while trying to buy a $2000.00 refrigerator what would happen if I had a problem after they had my money? <br>Purchased today from another retailer and saved hundred bucks.<br>I don\u0027t understand people who do business this way.<br>I did have good response and follow up from a person named Ed last fall...can\u0027t seem to get in touch with him anymore though...maybe no longer there..","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/737638#comment737638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"1informedconsumer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service and follow up on several items on my order.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/692134#comment692134","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"avidshopper58","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"An automatic soap dispenser was ordered for $92.28 (including sales tax but shipping was free) from Instawares\u0027 web site. The Item page said IN STOCK and ships in 1 to 2 days. Shipping page said arrival time 3 to 5 days. According to the UPS tracking page Instawares shipped the item on the day that it was ordered and it arrived 4 days later. Excellent service from Instawares. <br><br>Update 1\/31\/2011:<br><br>My Product Review(s):<br><br>(1) Palmer Fixture model SE800-SS electronic touchless bulk\/cartridge soap dispenser: This is a beautiful commercial duty stainless steel soap dispenser. This will replace our cheap plastic auto soap dispenser. You can tell by its weight and build quality that this thing is meant to last. Very pleased with this. <br><br>(2) Mercer Tool 4 piece chef\u0027s carving set (Genesis):<br>This is an excellent professional quality carving set. It is forged (not stamped) from German steel. The knife is perfectly balanced and is razor sharp. It cuts like a dream. This is my first set of professional quality kitchen utensils. It won\u0027t be my last set from Mercer Tool. I am very impressed with Mercer Tool\u0027s quality. Instawares offers this set at an unbelievable price. ","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/687913#comment687913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"terryo","rating":"5"}, "single");){kind=link}
"I got to instawares on the web looking for an Epson workforce 40 printer. Instawares was advertising the printer at the cheapest price and that should have been a red flag. When I clicked on the printer to go to checkout I failed to notice that the printer that came up was the workforce 30, an earlier model. It was a few dollars cheaper. When the printer arrived I saw the mistake I made and returned it.Then I went to the web and checked the printer on instawares website again. I clicked on the workforce 40 only to have the workforce 30 show up. In fact I could not find the workforce 40 printer anywhere on their site. This is a classic bait and switch.
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