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Food & Gourmet, Miscellaneous, and Home & Garden
45 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/Instawares_Restaurant_Supply_Superstore","store_thumb":"\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","store_rating":"5.00","total_reviews":"45"}", "store");)
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posted Jan-13-2012“We strive to offer competitive prices with great customer service and quick responses. We resolved this issue with our customer by refunding the purchase amount of the product that was the incorrect size as well as allowing them to keep the product. We sincerely apologize for the issue and look forward to continuing to serve this customer in the future.”
posted Jan-13-2012“We apologize if there was a delay in the processing and delivery of your order. We have attempted to contact you on several occasions to offer resolution. Please contact our customer service department at 800-892-3622, with your order number and we would be happy to review your purchase with you. We appreciate your business and value your feedback.”
1/5
posted Apr-14-2011
This review was modified by 1informedconsumer on April 14 2011 12:50:18 AM ![Share 1informedconsumer review](javascript:share_rating({"review_body":"Called repeatedly over several days trying to get pricing for a refrigerator (reps name was Mike) with optional door locks. Stated that I was ready to buy and wanted to get my order placed as quickly as possible on two occasions and was told they would call right back as soon as they called the manufacturer to verify pricing..here I am a day and a half after my second request and still no call back. Other retailers were able to quote the price without calling the manufacturer in about 45 seconds. If I can\u0027t get a call from them while trying to buy a $2000.00 refrigerator what would happen if I had a problem after they had my money? <br>Purchased today from another retailer and saved hundred bucks.<br>I don\u0027t understand people who do business this way.<br>I did have good response and follow up from a person named Ed last fall...can\u0027t seem to get in touch with him anymore though...maybe no longer there..","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/737638#comment737638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"1informedconsumer","rating":"1"}, "single");)
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5/5
posted Jan-24-2011
This review was modified by terryo on January 31 2011 12:56:21 PM ![Share terryo review](javascript:share_rating({"review_body":"An automatic soap dispenser was ordered for $92.28 (including sales tax but shipping was free) from Instawares\u0027 web site. The Item page said IN STOCK and ships in 1 to 2 days. Shipping page said arrival time 3 to 5 days. According to the UPS tracking page Instawares shipped the item on the day that it was ordered and it arrived 4 days later. Excellent service from Instawares. <br><br>Update 1\/31\/2011:<br><br>My Product Review(s):<br><br>(1) Palmer Fixture model SE800-SS electronic touchless bulk\/cartridge soap dispenser: This is a beautiful commercial duty stainless steel soap dispenser. This will replace our cheap plastic auto soap dispenser. You can tell by its weight and build quality that this thing is meant to last. Very pleased with this. <br><br>(2) Mercer Tool 4 piece chef\u0027s carving set (Genesis):<br>This is an excellent professional quality carving set. It is forged (not stamped) from German steel. The knife is perfectly balanced and is razor sharp. It cuts like a dream. This is my first set of professional quality kitchen utensils. It won\u0027t be my last set from Mercer Tool. I am very impressed with Mercer Tool\u0027s quality. Instawares offers this set at an unbelievable price. ","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/687913#comment687913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"terryo","rating":"5"}, "single");)
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5/5
posted Sep-18-2010 This review was modified by pellmell on September 18 2010 11:16:57 AM ![Share pellmell review](javascript:share_rating({"review_body":"I read the reviews of Instawares here *after* I\u0027d ordered, so I was a little concerned... but everything went perfectly smoothly. Price was good, shipping was prompt, and I got exactly what I ordered.<br><br>Granted, my order was small and simple (11\u0022 frying pan and 4.5 qt saucepan, both from the same manufacturer), so there wasn\u0027t much they could mess up... but based on my experience, I\u0027d order more cookware from them in the future, definitely.<br><br>As a side note, it did look like my order was drop-shipped from the manufacturer. But I don\u0027t have a problem with that.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/610217#comment610217","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"pellmell","rating":"5"}, "single");)
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5/5
posted Mar-03-2010
This review was modified by MarkInSTL on March 03 2010 10:14:32 AM ![Share MarkInSTL review](javascript:share_rating({"review_body":"Promptly shipped my order for a commercial freezer. Site showed free shipping and I was impressed that this was also honored for a residential customer requiring a lift truck. Saved over $150 by purchasing from Instawares instead of other retailers.<br><br>Suspected possible problems reading past reviews, but no issues came up at all. Emailed Instawares after shipment to confirm accessory options and received prompt response. Read past reviews and decided to give them a chance since I could dispute charges if a problem came up.<br><br>I would buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/546148#comment546148","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"MarkInSTL","rating":"5"}, "single");)
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![Share married1983 review](javascript:share_rating({"review_body":"I ordered a small round tablecloth and was charged $8.95 for standard shipping, which I thought was excessive. <br><br>Instawares didn\u0027t fill and ship my order for 7 days!!!<br><br>Needless to say, eventhough I ordered it on 12\/14\/11 it wasnn\u0027t delivered until 12\/27\/11, too late to be a Christmas gift.<br><br>Next time I\u0027ll order from another source.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/1086785#comment1086785","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"married1983","rating":"1"}, "single");)
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![Share danastack review](javascript:share_rating({"review_body":"I placed an order over a month ago and it still has not shipped. There weren\u0027t any follow-up communications indicating a backorder on the product I ordered. After continual follow-ups and different information each time, the new ship date is mid-December. While I am aware that backorder situations occur, I was most upset that it was not communicated to me. However, today to my surprise, I did receive a call from a supervisor regarding my order. He apologized and was genuinely upset regarding the circumstances of my order. He personally guaranteed to follow up until the order was delivered. I feel reassured that Instawares is a reputable company who prides itself on a good customer experience.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/981765#comment981765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"danastack","rating":"5"}, "single");)
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![Share avidshopper58 review](javascript:share_rating({"review_body":"Excellent service and follow up on several items on my order.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/692134#comment692134","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"avidshopper58","rating":"5"}, "single");)
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![Share jdsevier review](javascript:share_rating({"review_body":"Shipping on the website indicated we would receive the item ONE WEEK before we actually received it. No phone for customer service and days in between email. Return is not an option due to the fact we payed extra for expedited shipping and they are going to charge us 25% for restocking fees.<br>Instawares sucks!<br>Before you order maybe try to give them a call.<br>Do not buy from Instawares!<br>","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/553226#comment553226","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"jdsevier","rating":"1"}, "single");)
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posted Apr-09-2009![Share Thoroughdad review](javascript:share_rating({"review_body":"Don\u0027t use this company! My credit card was charged $73.28 on 2\/29\/09. As of 4\/8\/09 have not received the merchandise (a coffee urn). Have sent two e-mails no reply. No phone number to call on the website.","link":"http:\/\/www.resellerratings.com\/store\/Instawares_Restaurant_Supply_Superstore\/comment\/456866#comment456866","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Instawares_Restaurant_Supply_Superstore.jpg","store_name":"Instawares Restaurant Supply Superstore","username":"Thoroughdad","rating":"1"}, "single");)
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"I am a first time customer for instaware.. my order was for 14 inch trays and lids. Because the description was vague and to ensure that I was getting the right thing I called customer service. The represenative that I spoke with assured me that the lids that I was ordering was 2 1/2 inches in height. This was not the case. In a time where service is very important and should be top notch, I feel that I was lied to as a means to just make a sale. My order arrived quickly but what difference does that make when you do not get what you ordered. I am not happy! "