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"We placed an order for glasses. They came back with a promised delivery of one month away so we waited. When they didn't arrive we called and they said someone would call back. We later received a generic email that said they were unable to fill the order. I called back to talk to customer service. Customer service was busy and would have to call me back. I still haven't received a call. Either I've been singled out or all of the 5 star reviews are from their employees."
"Very Pleased! Not only were the supplies cheaper than anywhere else, it was very easy to buy online from their site and I was surprised that my order shipped so fast! Highly recommend!
The large glass jar came in perfect condition, properly packaged. "
"Outstanding. It was very easy to order online, and the prices were great. I just received a UPS notice that the package will arrive tomorrow. Sweet! (sorry for the pun)."
"We ordered the copper charger plates for my daughter's fall wedding. They came promptly and we are very pleased with the quality and price. They will add a lot to the autumn theme. Thank you."
"I have never had a better shopping expierence than with instawares. They had the exact dinnerware that I wanted for my resturant. Ordering was easy and shipping was fast and reasonable. I would highly recommend this site to anyone in need of resturant supplies."
"Extremely Pleased with Instawares. I ordered an ice machine on a Wednesday morning and received it by 1:00pm on Friday. 2 day service and it shipped over 450 miles away. The also had the best price."
"Hi, ordered 2 doz. Decaf Coffee Decanters, online item number 966231, showed black & orange decanters with Bloomfield screen printed on it. Received decaf decanters last Friday, but had a completely different screen print on pots. Freshly brewed decaffinated coffee served here, or something to that nature. Can still use, but is a bit unnerving to get a substituted item without being asked first."
"They have a wide variety of restaurant supplies I need at a fair price. I get most of my small wares (glasses, silverware, containers, pizza supplies) from them. Their shipping costs are usually competitive."
This review was modified by ajtillema on August 13 2012 09:23:47 AM
"I ordered a pack of 18" disposable piping bags. I had found the product online for less expensive, and Instawares was quick in replying that they would meet the price. I was very pleased. Unfortunately, though, the product that was shipped was NOT the one I had ordered. The packaging was almost identical, but it clearly had a different UPC number. (I ordered soft plastic bags, but received hard plastic, crinkly bags.) After talking with customer service, they indicated that they did not actually have any of the correct product in their warehouse, but I could return the piping bags once they sent me a return code. It has been over a week, and they still have not sent me a code to return the product OR get a refund. This is the 2nd time I have experienced this problem with Instawares, and I will not be ordering these piping bags from them again."
"The product I received is fine; the only problem is that it took 2 months for all of it to get here. Apparently they had some shipping mistakes and sent our things to Ohio (we're in Arizona), and I had to keep calling and checking on it before it all finally got here. They were horrible at updating me on the status, probably partly because nothing was being done unless I kept calling. I'll try to order from them one more time, and if there are any issues, I'll find another place to order from that ships promptly and has better customer service. "
"We placed an order for glasses. They came back with a promised delivery of one month away so we waited. When they didn't arrive we called and they said someone would call back. We later received a generic email that said they were unable to fill the order. I called back to talk to customer service. Customer service was busy and would have to call me back. I still haven't received a call. Either I've been singled out or all of the 5 star reviews are from their employees."