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"Insound had the best price for a pricey item I was looking for. The thing was both expensive as well as hard to come by, listed as back-ordered with Insound as with other sellers. After I placed my order, I asked about the expected timing for it. They responded within a day with helpful information, and they were friendly as well! The item was re-stocked sooner than I had expected and was shipped very promptly. I found their service overall to be among the best I've had the pleasure to deal with, and I enthusiastically recommend buying from them."
"Easy to shop from, but they lost an LP in the mail once. Thankfully, they sent me another copy."
"I ordered a CD from Insound on 9/7. On 9/8, I received an e-mail saying that my order had shipped. However, when my package finally arrived on 9/17, the shipping date on there was actually 9/14. So, Insound didn't ship my package until 6 days after they told me they did. I sent them an e-mail inquiring about this. They told me that my package had been returned because of insufficient postage, so they had to re-send it!!! Three problems here:1) They didn't put the right postage on my package.2) They didn't inform me what had happened so that I wouldn't be left wondering why my package hadn't arrived.3) They did absolutely nothing to make things up to me. "
"WOW! Lots of rare CDs for great prices. I bought MC Lars Horris' Radio Pet Fencing from them on Oct. 2nd and received it on Oct. 6th! The only other place I could find the CD in stock was at Amazon from a third party seller who wanted $70 for it used! I got is for $15 new from Insound. Shipping was very fast and only cost $3! Very, very highly recommended. Thank you Insound!"
"I love love love ordering from Insound. They have the hard-to-find items I look for, they have outstanding customer service, and they deliver on time. I have never had a problem with them and have always received prompt responses to my inquiries. And they have a sense of humour, very very important!"