5/5

posted Feb-01-2012

"For me it was a great experience. A pair of skates I ordered did not fit so I had to exchange them for a different model. No problem at all. Amazingly fast FREE shipping, quick e-mail response. Nice store.

People make mistakes. IT IS a true free return shipping. Don't blame the store if you made the item dirty and then decided to return it. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

2/5

posted Dec-01-2011

"I ordered 3 pairs of skates from them at a promotional price. Before the order shipped, their website offered their gift cards at a promotional price. I called to check if I could pay my promotional priced order with their promotional priced gift cards. The rep said yes. I even asked if the price of the skates would change by the time I got the gift cards. He said it won't and that he would put a note in my order to hold it until I got the gift cards and called in with their numbers. He did that and I was now waiting for the gift cards to arrive.

Two days later, I get a call from a different person saying that I can't use my gift cards to pay because that would be two promotions in the same order. I understood what he said and many stores have that policy. I totally understand. But this is exactly why I called to check if that was possible PRIOR to buying my cards and bought the gift cards only because it was unequivocally confirmed that I can use my promotional priced gift cards on my promotional priced order.

I ended up paying another $38 because of their now changed position. The extra money wasn't the real issue for me. It was the way they handled this that I didn't like. The person who called and informed me about not allowing the discounted gift cards seemed to be more intent on putting me on the defensive than accepting that they made a mistake and owning up to their mistake. He said the information is very clear in all the mailers they sent about the gift cards. I didn't get any mailers. I simply went to their website and bought their cards when it offered me the discount. I saw no mention of restrictions about using the cards with a discounted order. The cards I received or the paperwork they came with had no mention of restrictions either.

In any case, my point is that I called before I bought the gift cards, discussed the specific issue, and got a resounding OK to pay with the discounted gift cards for my discounted order. I proceeded to do this only after I was given an OK and they noted that in my order.

Condescending may be too strong a word to describe the person's attitude when he called, but the person on the phone sure didn't make me feel good with his talking or service. It appears that he is either the manager who runs that store or the owner.

I don't think they were trying to bait and switch or anything like that. People make mistakes. I want to believe that their rep misled me because he didn't know his own store's rules. Or that the store owner realized later that I was getting too much of a bargain that he didn't mean to offer. But what separates a good store from a bad store is how they handle their mistakes. The way this store handled it was very unpleasant.

In summary, I didn't like the buying experience. I will avoid them in future."

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

5/5

posted Aug-30-2011

"Been shopping on this site, and often use this site as my first source for roller products. Shopping here from 2005 to 2009, until I recently stopped playing hockey on a full time basis, always a good place to buy from"

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Aug-26-2011

"Inline Warehouse seems to have fair prices for their products and that's what caught my eye. I didn't receive my inline skates after I ordered them because I had a separate shipping/billing address, so they asked me to wire them money or transfer funds from my paypal account to reduce their fraud risk. After explaining to them that I was a constantly traveling for my job they refused to complete the order and cancelled it. Terrible customer service. Funny thing I went to Londo Mondo their competitor and used the Promotional discount "BIRTHDAY" and got the skates cheaper. Thanks Inline Warehouse!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Jun-02-2011

"Best customer service ever. Had a great experience with inline/ice warehouse. First off I didn't know what size skate I was so I ended up ordering two different sizes. Both skates shipped out FREE 2nd day air. I ordered them Wednesday and got them on Friday... WOW!!!!! After trying both of them on I still couldn't make up my mind so I called IW to ask about proper fit. The customer service rep was very knowledgeable and suggested the smaller of the two sizes. He also set me up with a free return label to ship back the other skate for a full refund. Usually I end up paying for something either shipping or a restocking fee. No extra charges at IW "fantastic ". I skated on my new skates last weekend and they are AMAZING. They broke in exactly like the customer service rep said. Customer for life. Great job IW"

This review was modified by jim_wets on June 02 2011 12:13:53 PM

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Apr-11-2011

"They claim to have "free return shipping". I ordered 4 pairs of skates for my son, kept the pair that fit and returned the other 3. They call and say that they can't process my return because all three pairs are "covered in animal hair". He claims it will cost him $75 to clean them for sale. My son tried them on, had each pair on for less than a minute. His old skates have no dog hair on them, the new ones we kept have no dog hair on them and my skates have no dog hair on them. I have ordered dozens of skates and shoes from Zappos, never once had any problem returning them."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Mar-06-2011

"I ordered two sticks from ILWH, so I would get the free 2 day shipping for spending over $200. When I didn't receive my sticks after two days, I emailed them to ask where my sticks were. They said they only had one in stock, and were waiting for the other, which would take "a while" THEY NEVER CALLED me to let me know, and wouldn't have if I didn't email them. I needed the sticks for a tourny, so I asked them to send me the one, 2 day shipping, for free, since I still had the order pending. They refused. I canceled. I work in a customer oriented field, and deal with shipping all the time. This is VERY poor customer service. And, I will not chop there again. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Jul-29-2010

"Fantastic shop. Fantastic customer service. I ordered a pair of skates from them which broke one day after I got them. The staff sent me a pre-paid ups mailing label then credited me for the skates as soon as I shipped them and sent out a replacement set the next day.

This company is fast, reliable, well informed, and polite. They just got my business permanently. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Nov-11-2009

"Amazing!!
It just doesn't get any better.
I have shopped from this store many times, and the prices and policies are just great, keep up the good work!"

comment on review | report?

Is this review?.. Helpful | Cool Share review

5/5

posted Jun-24-2009

"I ordered my skates Friday night and they arrived Monday afternoon. Excellent shipping. The skates were exactly as described on the website. No surprises. Prices were comparable to other sites. I am a first time shopper with them and was pretty skeptical as the skates were $200. But they arrived earlier than expected and were exactly what I was looking for. Very satisfied."

comment on review | report?

Is this review?.. Helpful | Cool Share review