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25 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","store_rating":"9.50","total_reviews":"25"}, "store");)
reply posted Apr-05-2013 “Dear jk82983,
We are sorry that our floor heating system has not met your expectations for your special R&D project -- making a special heating table to heat PVC strips up to 120oF.
Unfortunately, the products were purchased directly on the internet without consulting company sales representative for the purposes different from floor heating and were installed in a manner for which the product was not intended, designed or described in the installation manual.
You are right, nowhere does the company advertise the temperature of the wire because wire temperature will vary based on the specific flooring installation, insulation and ambient conditions. Floor heating systems are advertised based on Wattage, which is correctly advertised on the company’s website. And yes, you are right, the thermostat you have purchased has the temperature control limit of 104oF, which is recommended maximum for floor heating installations.
Upon receipt of the returned product, there was evidence that the product had been used, fastened down and energized. It could not be sold again to another customer that way. We guarantee that our customers always receive a brand new product from us. For that purposes, the return policy printed on the company website states “No used, installed or partially installed merchandise can be returned.”
Please do not hesitate to contact us at 888-203-9730, if you have any further questions.
Sincerely,
Infrafloor Support Team”
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![Share](javascript:share_rating({"review_body":"Good service and product. Have it in our bathroom already and enjoy it. The installation was easy, though I had to call their support department with question related to thermostat connection. ","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2722037#comment2722037","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"pekristoff","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"terrible company. wouldn't take back product that was merely unrolled onto a table. Said it was used and wouldn't do any kind of refund. No where does it state that the wire only reaches 104 degrees and was useless for my application. After the fact they tell me the temperature of the wire. False advertising and rude customer support telling me the wire was bad because it was tested to see if it worked.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2546639#comment2546639","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"jk82983","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very helpful,friendly and responsive. Received my order promptly. Helpful by phone even after the sale!","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2511185#comment2511185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"zumpanoron","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The sales associate helped me with my questions and purchase<br>via our phone conversation.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2485569#comment2485569","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"Citi Johnny","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The telephone support while ordering my supplies was EXCELLENT. Although I haven't installed the job yet (next week), I have unpacked, and checked the supplies. They all seem to be high quality. A pleasure doing business with you. Eric Aull","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2478811#comment2478811","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"ericaull","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Doug Herman was fantastic!","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2473619#comment2473619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"brianh-587","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sales person (Tony) was very knowledgable and helpful. Product came within a few days and was packaged very well. Overall I am extremely satisfied.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2409563#comment2409563","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"mshroades","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy to order over the phone. Very helpful. Rec. item fast. I look forward to installing it and using it.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2381889#comment2381889","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"gopack007","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dave was not only very helpful, but also quite delightful! It was a pleasure to deal with a company that still values customer service. He did what he said he would, when he promised to do so, and followed through to the culmination of the appropriate purchase for my project.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2374759#comment2374759","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"kasey0691","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tony was great to work with and answered all questions. The product was easy to install and works well. However, we have discovered it works best with no space between films. Some of our rooms were not measured correctly (our fault) and we have put about four inches between films thinking it would radiate and be alright. However, this is not the case. So yes great product as long as there is no space between film strips. Thank you Tony for all of the great help on our multiple orders for multiple thermostats (again our fault).","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2357319#comment2357319","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"jd_sterling","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Frank was very helpful and knowledgeable about the product.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2313701#comment2313701","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"tomoguy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"product works great...thanks","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2281961#comment2281961","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"fdny1808","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"responsive and helpful service. good pricing. fast delivery.","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2273583#comment2273583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"peterdrewadams","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordering floor heating material from Infrafloors was easily done and the product was delivered in just a few days.. The fellow Tony that took my order was informative and quite helpful in answering all my questions and I wouldn\u0027t hesitate to use them again. Andrejs ","link":"http:\/\/www.resellerratings.com\/store\/Infrafloor_com\/review\/2271063#comment2271063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infrafloor_com.jpg","store_name":"Infrafloor.com","username":"andrejs","rating":"5"}, "single");){kind=link}
"If you find better service..... you will be looking along time ! No pressure sales with very good prices. Thanks"