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"I placed an order for (2) Koolance Chipset coolets, (2) 80MM Fan filters (5) feet of 1/4" Koolance tubing, and (1) Anti-Static wrist band though their webpage. I filled everything out and when it came to shipping, it said I had 7.40LBS! According to my calculations, this should be no more than 2 lbs IF THAT...no big deal so i thought....I decided to cancel the order and call their customer service phone number. After being transfered to "SALES" I explained what happened, and the guy said (and I quote) "What do you want ME to do about it?". I decided I wouldn't do business with this company from that moment. I can't comment on anything about their products, their return policy, etc...but I can say their customer service leaves a lot to be desired."
"Infotech's automated credit card processing service was able to process my MasterCard. Bank confirmed information I provided was correct. Infotech failed to send me e-mail notifying me verification had fail, and when called two weeks later refused to call bank and manually process order. Poor communication and difficult to do business with. Definitely not worth the cost savings."
"We have bought from infotechnow.com a couple times in the past. They offer great prices.. some people complain about phone support but so far I haven't had any complaints. We have had one item incorrectly shipped, but they shipped out a new one and I dropped off the incorrect part. No hassles. They do a great job on their systems the only problem that has ever been unresolved was a windows xp home disk that I got with a system that had some error. I haven't gotten a copy disk, but I have an ordr coming in with another disk and I'll just use that one. If you are new and are shipping to an alternate address than the credit card has; call them. The first two times they didn't sent the order until I called them; also if you select something "1 Day Air" -- call first to confirm they can get it out in one day.. I've had 2 2nd day air orders take a week because they had to build what I ordered. Overall I am pretty happy and will keep doing business with them."
"Don't buy there. they sent me the wrong article, and returning it was a royal pain in the butt. they didn't even refund the full price. Also, I'm now getting spam mails from them to which I never subscribed."
"I originally ordered the Koolance PC2-601BW (black case). I thought it would go nice with my black keyboard and black trackball. Ordered it on the night of 11/20/02. I got a confirmation email right away. The following day on Thursday I got a call from them telling me that they were out of stock on the black Koolance case. Instead of giving me the option to cancel they told me they would send me the blue Koolance case for no extra charge. On their site the blue case was selling for $257.90. I bought the black case for $249.90. I know it doesn't sound like much but I'll take the "discount"... hehe =)
I was going to call them up today because I didn't get a shipping number so that I may track my order. Took a nap for a few hours and by the time I woke up, my mom had already signed for the package and my case was waiting in the kitchen.
"Ordered a barebones system, ground shipping. Item was shipped the next day, packaged VERY well, including double boxing with proper side supports. Not expectin git, but the barebones kit came pre-assembled and tested, included all cables, manuals, and driver CD's. I'd buy from them again!"
"I have purchased from Infotech for the last seven years and have found them to be a very reliable company. Like many other computer outlets they are not perfect but I would rate them in the top 10%. I have order over a hundred times from them and they have always been on time, professional, and sold a product that you can rely on. The few times I have had a problem they have always been willing to work it out."
This review was modified by jonboywa on August 06 2005 10:26:04 AM
"I'm a local customer. I had a problem with a hard drive I purchased from them when building a new system. The hard drive had a minor problem with the connector pins. I returned it to them with absolutely no problems at all. Their prices were very competitive, I couldn't have mail-ordered a better system for the price I paid. The staff was incredibly helpful and very friendly. "
"I searched for the best price on a Koolance watercooling system, and Infotechnow was the only place that was selling it at MSRP. So i bought it and a CPU and vid card cooler for it, and when it arrived, I was pleasantly surprised to find a free Infotechnow/Koolance Tshirt! Needless to say, that is now my LAN party shirt of choice. :) "
"I have a reseller account with them, picked up a Kollance pc2-650bk at store, got home door was broken out of the box (the hinge), came back on mon when i had time after work they swapped it out but i had to drive down to koolance like 3-4miles away to get it (big bad imo) then that was taken care of then last fri the 26th i was just cleaning the dust out of my case and opened the door, and the hinge broke again (took it in they claimed i broke it not that it was like a defective piece, refused to swap it so im returning the case and letting the credit card co deal with it and they can kiss a 10k po account with a local big biz goodbye since they called me a liar and have no customer support....
update:11/29/04 went in and delt with Chad, Great guy he helped deal with his boss and kollance and got me 2 601 fronts and a replacement 650bk front for $25, for now they have at least kept the account with them."
This review was modified by RyanCB on November 30 2004 12:24:06 AM
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posted May-12-2003 
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![Share](javascript:share_rating({"review_body":"Infotech\u0027s automated credit card processing service was able to process my MasterCard. Bank confirmed information I provided was correct. Infotech failed to send me e-mail notifying me verification had fail, and when called two weeks later refused to call bank and manually process order. Poor communication and difficult to do business with. Definitely not worth the cost savings.","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/79915#comment79915","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"spankau","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We have bought from infotechnow.com a couple times in the past. They offer great prices.. some people complain about phone support but so far I haven\u0027t had any complaints. We have had one item incorrectly shipped, but they shipped out a new one and I dropped off the incorrect part. No hassles. They do a great job on their systems the only problem that has ever been unresolved was a windows xp home disk that I got with a system that had some error. I haven\u0027t gotten a copy disk, but I have an ordr coming in with another disk and I\u0027ll just use that one. If you are new and are shipping to an alternate address than the credit card has; call them. The first two times they didn\u0027t sent the order until I called them; also if you select something \u00221 Day Air\u0022 -- call first to confirm they can get it out in one day.. I\u0027ve had 2 2nd day air orders take a week because they had to build what I ordered. Overall I am pretty happy and will keep doing business with them.","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/182541#comment182541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"intellstat","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t buy there. they sent me the wrong article, and returning it was a royal pain in the butt. they didn\u0027t even refund the full price. <br>Also, I\u0027m now getting spam mails from them to which I never subscribed.","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/383298#comment383298","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"mrf0x","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I originally ordered the Koolance PC2-601BW (black case). I thought it would go nice with my black keyboard and black trackball. Ordered it on the night of 11\/20\/02. I got a confirmation email right away. The following day on Thursday I got a call from them telling me that they were out of stock on the black Koolance case. Instead of giving me the option to cancel they told me they would send me the blue Koolance case for no extra charge. On their site the blue case was selling for $257.90. I bought the black case for $249.90. I know it doesn\u0027t sound like much but I\u0027ll take the \u0022discount\u0022... hehe =)<br><br>I was going to call them up today because I didn\u0027t get a shipping number so that I may track my order. Took a nap for a few hours and by the time I woke up, my mom had already signed for the package and my case was waiting in the kitchen.<br><br>THANK YOU Infotechnow.com!","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/56824#comment56824","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"shaolin216","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a barebones system, ground shipping. Item was shipped the next day, packaged VERY well, including double boxing with proper side supports. Not expectin git, but the barebones kit came pre-assembled and tested, included all cables, manuals, and driver CD\u0027s. I\u0027d buy from them again!","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/114186#comment114186","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"joltz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased from Infotech for the last seven years and have found them to be a very reliable company. Like many other computer outlets they are not perfect but I would rate them in the top 10%. I have order over a hundred times from them and they have always been on time, professional, and sold a product that you can rely on. The few times I have had a problem they have always been willing to work it out.","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/214977#comment214977","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"jonboywa","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m a local customer. I had a problem with a hard drive I purchased from them when building a new system. The hard drive had a minor problem with the connector pins. I returned it to them with absolutely no problems at all. Their prices were very competitive, I couldn\u0027t have mail-ordered a better system for the price I paid. The staff was incredibly helpful and very friendly. ","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/41535#comment41535","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"emerald_amadeus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I searched for the best price on a Koolance watercooling system, and Infotechnow was the only place that was selling it at MSRP. So i bought it and a CPU and vid card cooler for it, and when it arrived, I was pleasantly surprised to find a free Infotechnow\/Koolance Tshirt! Needless to say, that is now my LAN party shirt of choice. :) ","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/75862#comment75862","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"mottman50","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have a reseller account with them, picked up a Kollance pc2-650bk at store, got home door was broken out of the box (the hinge), came back on mon when i had time after work they swapped it out but i had to drive down to koolance like 3-4miles away to get it (big bad imo) then that was taken care of then last fri the 26th i was just cleaning the dust out of my case and opened the door, and the hinge broke again (took it in they claimed i broke it not that it was like a defective piece, refused to swap it so im returning the case and letting the credit card co deal with it and they can kiss a 10k po account with a local big biz goodbye since they called me a liar and have no customer support....<br><br>update:11\/29\/04 went in and delt with Chad, Great guy he helped deal with his boss and kollance and got me 2 601 fronts and a replacement 650bk front for $25, for now they have at least kept the account with them.","link":"http:\/\/www.resellerratings.com\/store\/Infotech_Now\/comment\/172857#comment172857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infotech_Now.jpg","store_name":"Infotech Now!","username":"RyanCB","rating":"1"}, "single");){kind=link}
"I placed an order for (2) Koolance Chipset coolets, (2) 80MM Fan filters (5) feet of 1/4" Koolance tubing, and (1) Anti-Static wrist band though their webpage. I filled everything out and when it came to shipping, it said I had 7.40LBS! According to my calculations, this should be no more than 2 lbs IF THAT...no big deal so i thought....I decided to cancel the order and call their customer service phone number. After being transfered to "SALES" I explained what happened, and the guy said (and I quote) "What do you want ME to do about it?". I decided I wouldn't do business with this company from that moment. I can't comment on anything about their products, their return policy, etc...but I can say their customer service leaves a lot to be desired."