1/5

posted Apr-04-2005

"Buyer beware!

While shopping around for the best price on a BenQ PE8700 digital projector, I found that Infinity Micro had priced it very competitively. While other online retailers had the item for $3800 and up, Infinity Micro had priced theirs at $3169. After reading a few customer comments reporting that items they purchased were not in stock, I decided to check availability and price over the phone.

I called Infinity Micro and was transferred to Neil in Sales. Neil checked and said he had two in stock. He quoted me the price of $3169, and I got his name before I hung up. Just to be sure, I waited a few minutes, then called a random salesperson, Dominique. Dominique said there were two in stock (same price) and asked if I’d like to place an order. I took got her name and hung up.

A few minutes later I called Neil back and explained that I was concerned because two different salespeople had quoted me different in stock counts. He said he would personally investigate and took my phone number. Not long after, he left me a voicemail saying there were indeed projectors in stock. I called him back and placed the order; he said it would ship that evening and a tracking number would arrive via e-mail. That night I noticed the online price for this projector went up to $3870.

The next day, I found that no tracking number had been sent, but that my credit card had been charged for the purchase. I called customer service, and they said the projector was not in stock but would ship the next day from “the manufacturer” and I would receive a tracking number. NOTE: This projector had recently been discontinued, so it’s not likely it would be sent from the manufacturer.

The following day I did not receive a tracking number, and again customer service apologized, saying it was not in stock but was being shipped. On a hunch I decided to call a random salesperson to see if the item was in stock. Curiously, it was in stock according to Dominique, who added, “Would you like to place an order?”

I immediately contacted customer service to cancel the order, but the representative said that only Matthew could approve that transaction and he would be in later. I called to speak to Matthew later in the morning, and I never reached him; they literally bounced me around and around from extension to extension for around 20 minutes. Fed up, I then called Neil directly, and he cancelled the order and credited my account.

I don’t know what kind of scam this company is running, but it sounds like a practice called “floating” where they sell you an item at an exceptionally low price at or near cost and then turn around and sell it at a higher price to another customer – basically keeping the item in stock on your dime.

I will never do business again with Infinity Micro. It’s sad that companies are allowed to yank customers around like this. Do not believe their in stock claims!"

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1/5

posted Oct-01-2003

"This company is terrible! They couldn't ship an in-stock printer within 3 weeks. They wouldn't return telepone calls or E-mail's inquiring about the status of the order. They did have the cheapest price, although that savings has been negated with the cost of my time in tracking this problem.

At this point, I'd be happy just to hear from an employee with understandable grammar. I would cancel the order, but I'm afraid they would compound the problem by botching the credit."

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1/5

posted Jul-16-2008

"I guess you get five stars if a customer places an order and it's received, but this company doesn't respond easily or well to email requests for the return of a misshipped product. I would approach with extreme caution."

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1/5

posted Oct-31-2002

"Don't bother.
They want cash, slam you if you use a credit card AND make you fax them some stupid form. I needed a PlayStation 2 sent to me overnight for testing at work, they sent me the email telling me that I needed my fax number, etc (in the middle of the night when they are closed, mind you). I cancelled my order and noticed their price for a PS2 was $100 more than they really cost (I misread the price listed).
Don't trust c-net on this one."

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1/5

posted Jan-19-2005

"I should have looked here first before trying to order from these people. I ordered a camcorder from them, and wanted it shipped to my work address, which is on file with my credit card company as an alternate shipping address. Despite this, they still wanted me to fax them a boatload of forms... credit card authorizations, photocopies of my credit card, photocopies of my drivers license, etc. I told them to just ship it to my billing address if this was going to cause such a hassle, but they wouldn't even do that without getting all that paperwork. What other website makes you jump through these kinds of hoops just to place an order? I told them to forget about it. After reading the experiences of people who DID receive products from them, I feel very fortunate."

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1/5

posted Jan-13-2011

"Buyers Beware. This company overcharged sales tax, added "service fees", did not honor their word on the order, and was very difficult to deal with. I would recommend staying away and choosing a vendor with a better rating. Didn't check the ratings prior to ordering the equipment - that was the big mistake!"

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4/5

posted Jul-04-2003

"I ordered a Sony Vaio GRV680 on 12th June. As an International Buyer, I was advised that payment was only Wire transfer or Amex. The price was great and I transferred the money with a followup email. The order was put on as "IN PROGRESS". No further correspondence until I rang on 21st June. The order had already shipped. It arrived promptly and in perfect condition. The price was great, the product was in perfect condition although they may be a bit slow. If you aren't in an urgent hurry they have some great prices. "

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4/5

posted Jun-26-2007

"Ordered a canon XTI camera on the 20th. received it on the 26th through Ground shipment. The Camera was defective (Shutter stuck) and I immediately called Infinity Micro and after checking with Canon USA for a fix, got a RMA. to send it back to the factory. I am satisfied with their sales and service they do what they say they'll do. I'll update upon receipt of the replacement camera.
7/12/2007: Received the Camera back from Canon on the 10th. Everything seems to be working with no problems. I still feel that the Camera should have been replaced rather than fixed, but otherwise staisfied with Infinity Micr's products and prices."

This review was modified by mmceleney on July 13 2007 10:24:21 AM

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1/5

posted Aug-10-2002

"These folks advertised a HP S20XI scanner and I called to purchase one. Not only was I overcharged for the order, they sent me the plain old HP S20!

Only after four months and calls to the BBB, CA ATTY General and my credit card company did they refund my money.

Avoid them like the plague!!"

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1/5

posted Jun-25-2004

"WORST EXPERIENCE EVER!
These are the biggest crooks I have ever met and I can give you every reason to take them off price searches! They sold me a new broken printer, after it arrived the box it looked like it had been beaten in with a baseball bat, no CD's, no manuals, no printer cord, nothing but the broken printer inside the box. I called them to complain; they sent me to "Matt" the manager who makes it abundantly clear he doesn't care about "your problem" and is extremely rude. He knew for some strange reason exactly where the tears on the box were to try and pass the blame onto UPS. Which he could have easily done...

(I told Matt UPS was taking responsibility for the printer and they were coming to pick it up and bring it back to him and he yelled at me "DO NOT DO ANYTHING WITH THAT PRINTER UNTIL MY INSTRUCTION!" Chauvinistic asian! I'd like to stone you to death with rice!)

I called HP when I finally got a printer cord to plug the thing in because it wasn't working right. They gave me a case number and told me to return the printer to the reseller.

FRAUD:
I called "Matt" day 2 with the case number and HP sent me a refurbished printer the next day, day 3. (I purchased a new printer!) Matt had called HP under my claim number and used the 1 year manufacturers rule and had HP replace me a refurb. for my broken. He never told them who he was, he pretended it was his printer that was broken and used my information HP had in order to have it shipped! (I know this because my roommate called HP tech support for my new printer and the claim was under his name with my information. The refurb. came shipped to him.) HP thought I was trying to screw them over! They didn’t understand who ordered the “express exchange.” When I received it in the mail I called up HP not understanding why they had sent the printer to me and it wasn't from Infinity-Micro, and asked who to return everything to because none of this was what I ordered. Day 4 after delivery....HP began a case figuring out what to do. It took over a week to get this straightened out through HP. Not infinity-micro. Matt explained to me that he would refund my money if I sent the refurbished printer back to him, versus the broken one he had sent me. I can't even tell you what a hell this has been, how many times this man has lied to me, how rude he is. "Call me back tomorrow and argue with me all day if you like..." says Matt
I should've read their terms and conditions to begin with and I may have realized how crooked they really are. You must complain about your product the day you receive it or you're basically stuck with it, after that you have 7 days to return it with a 14% restock fee. Not to mention they don't sell new models like they promise on the phone. They sell old models of these items that have probably been clearanced out and shipped 100 times from warehouse to warehouse resulting in my beat up printer box and less then 8 hours to complain! They deem you have accepted the product if you don't call same day. As well as you have to specifically ask someone to have the manager paged because he doesn't answer his phone at his ext.124 and conveniently doesn’t have a voice mail system, he asks you to e-mail him. Probably don't want to wait out your 7 days for the response I bet do you? Do note how many times no refund has been stamped all over their site and receipts.
DO NOT ORDER FROM THIS COMPANY!
HOW THE HELL ARE THEY IN BUSINESS?
CROOKS! THIEVES! LIARS!

(Might I add when I first called Matt, he was to ship me the printer cord, CD and Manual next day because the printer came w/o it. He neglected to ask my address. When I asked "aren't you going to ask for my address?" He replied I have it right here and recited someone else’s address. I laughed and said "weird, you must have someone else with the same bitches on the same product I do today huh?" He had nothing to say on that.)
"

This review was modified by corrine10 on June 25 2004 05:46:54 PM

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