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posted May-14-2012 “We appreciate the customers comment. Infinity Micro has been a loyal merchant to its customers since year 1993, providing excellent prices, service and delivery, processing millions of dollars over the past 19 years to high valued repeat customers who have helped us succeed throughout the years. Infinity Micro verifies all credit card info, in order to prevent fraudulent activity on all credit cards presented to us. That fact that the customer credit card was compromised 3 months later has no relation to Infinity Micro, nor activities we take any participation in. We apologize to the customer for their inconvenience. Management.”
posted May-14-2012 “We appreciate the customer’s comments. Infinity Micro only charges sales tax for product being shipped within California and tax rates are applied. Reseller’s are tax exempt providing reseller number. There is no sales tax on order for any product being shipped out of state. We may break up some charges for our own internal accounting purposes, we do not charge any service fees, we only charge for customer’s total ordered product, either online or by phone.”
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![Share](javascript:share_rating({"review_body":"Buyers Beware. This company overcharged sales tax, added \u0022service fees\u0022, did not honor their word on the order, and was very difficult to deal with. I would recommend staying away and choosing a vendor with a better rating. Didn\u0027t check the ratings prior to ordering the equipment - that was the big mistake!","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/679464#comment679464","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"jthomp","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BUYERS BEWARE!!!!!<br>I purchased 5 items from them to build our company serve over the phone per the request from my computer tec. I was given there phone number to place the order and did not even look at there web site and return policy. The sales person did not explain the return policy when placing the order. She said they had 5 in stock.(not true because it was sent from Houston, Tx. from their supplier) and they are in L.\/A. The next day I called to cancel the order because we decided to buy a complete server from Dell but it already shipped. Before the product even was deliverd I was told there is a 25% restocking fee for returns. HIGHWAY ROBBERY!!!!!!!! I set the return policies at my company and would \u0022NEVER\u0022 think of charging my customers a 25% restocking fee especially on a stock item that can be resold. If we did we would not have any customers.","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/614943#comment614943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"end user","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed order on 8-2-2010 should have had item by 8-6-2010. Called to find out where it is and they held the order but could not tell exactly why. Told me that they would ship out right away. called back to say that the item I ordered was now not in stock and substituted a referb product for same price. now it is 8-13-2010 I still have nothing but a fedex tracking number and that fed ex is sending me a box that weighs 6 pounds. This is a bad company run by people that do not follow through with what they tell you they will do. Run far and fast away from Infinity Micro.<br><br>Had to use the fedex number to post this because I have never recieved any docs from them email or otherwise.","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/596337#comment596337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"shaske","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Something\u0027s not quite right with this outfit, but I received my HP ProCurve 2810-24G & 2810-248G switches quickly. Pricing was about 40% lower than any other retailer which led me to believe these were refurbs, but IM claimed they were NIB. To me, saving $4k-$5k was worth the risk of having to dispute CC charges if anything had gone wrong. FYI, their website is redirecting to tonerland.com right now - not sure what that\u0027s about.","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/509636#comment509636","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"ScottABoyce","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a projector from Infinity Micro that I needed ASAP. After I had already mailed them an overnight check, they told me that all they had was a used one. I told them to send my check back and send me a refund for the overnight shipping. They told me they were going to sell me one that had the same features for the same price but the never called me back.","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/507543#comment507543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"woodyjenk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello,<br><br>Ordered $20,250 worth of equipment from Infinity Micro. Never received the equipment. Now, today is September 28, 2009, and they claimed to have refunded me 7 days ago, yet I have not received anything! I just had to file a chargeback with my credit card company. Stay Far Away!!! Michael Ban, Dominique Viray, and Jennifer are all in on these floating scams!!","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/501295#comment501295","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"mattmcevoy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The memory I ordered at a great great price was DOA and for a moment I braced myself for a horrible internet shopping replacement experience. I called and spoke to Michael who ran me through what would be your standard diag questions. Quickly understanding that I knew what I was doing, he made my issue a personal case for him. From then on, we conveniently communicated by email resolving RMA, shipping, receipt, testing of replacement ECC DIMMS and return shipment. The memory I got back simply sings! Thanks Michael, I will shop Infinity Micro and have told many friends already. ","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/404015#comment404015","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"clamfu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I guess you get five stars if a customer places an order and it\u0027s received, but this company doesn\u0027t respond easily or well to email requests for the return of a misshipped product. I would approach with extreme caution.","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/394257#comment394257","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"pokerdaddy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"PC-800 memory arrived promptly and well packed, but a few pieces were the wrong part number. Infinity Micro provided an RMA number and UPS account for return shipping. After receiving the incorrect memories from me, they shipped the correct parts, again well packed. All memories worked flawlessly. I would purchase from Infinity Micro again.","link":"http:\/\/www.resellerratings.com\/store\/Infinity_Micro\/comment\/369280#comment369280","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infinity_Micro.jpg","store_name":"Infinity Micro","username":"PointAndClick","rating":"4"}, "single");){kind=link}
"Purchased a Cisco Catalyst 2960 from them, and three months later the credit card was used on a fraudulent orders. Apparently, there were not happy with this review, and they emailed me asking to remove it. In the interest of being fair, I'm expanding this review to provide a biased but honest review.
I used my wife's credit card number with my phone number in order. I have never used her credit card for any other large ticket items other than with Infinity-micro.com. A few months later, the credit card was stolen, and the same exact contact information, including my phone number (not my wife's) was used in order. Given the fact that I only used her card with this vendor indicates the card was stolen from them. I looked back at my order, and I noticed the the PDF invoice I asked from them retained the credit card details in plain text. This is a poor practice in protecting sensitive customer information.
Would not do business with again, and recommend extreme prejudice."