Something's not quite right with this outfit, but I received my HP ProCurve 2810-24G & 2810-248G switches quickly. Pricing was about 40% lower than any other retailer which led me to believe these were refurbs, but IM claimed they were NIB. To me, saving $4k-$5k was worth the risk of having to dispute CC charges if anything had gone wrong. FYI, their website is redirecting to tonerland.com right now - not sure what that's about.

I ordered a projector from Infinity Micro that I needed ASAP. After I had already mailed them an overnight check, they told me that all they had was a used one. I told them to send my check back and send me a refund for the overnight shipping. They told me they were going to sell me one that had the same features for the same price but the never called me back.

Hello,  
 
Ordered $20,250 worth of equipment from Infinity Micro. Never received the equipment. Now, today is September 28, 2009, and they claimed to have refunded me 7 days ago, yet I have not received anything! I just had to file a chargeback with my credit card company. Stay Far Away!!! Michael Ban, Dominique Viray, and Jennifer are all in on these floating scams!!

The memory I ordered at a great great price was DOA and for a moment I braced myself for a horrible internet shopping replacement experience. I called and spoke to Michael who ran me through what would be your standard diag questions. Quickly understanding that I knew what I was doing, he made my issue a personal case for him. From then on, we conveniently communicated by email resolving RMA, shipping, receipt, testing of replacement ECC DIMMS and return shipment. The memory I got back simply sings! Thanks Michael, I will shop Infinity Micro and have told many friends already.

I guess you get five stars if a customer places an order and it's received, but this company doesn't respond easily or well to email requests for the return of a misshipped product. I would approach with extreme caution.

PC-800 memory arrived promptly and well packed, but a few pieces were the wrong part number. Infinity Micro provided an RMA number and UPS account for return shipping. After receiving the incorrect memories from me, they shipped the correct parts, again well packed. All memories worked flawlessly. I would purchase from Infinity Micro again.

Ordered a canon XTI camera on the 20th. received it on the 26th through Ground shipment. The Camera was defective (Shutter stuck) and I immediately called Infinity Micro and after checking with Canon USA for a fix, got a RMA. to send it back to the factory. I am satisfied with their sales and service they do what they say they'll do. I'll update upon receipt of the replacement camera.  
7/12/2007: Received the Camera back from Canon on the 10th. Everything seems to be working with no problems. I still feel that the Camera should have been replaced rather than fixed, but otherwise staisfied with Infinity Micr's products and prices.

This review was modified by its author, mmceleney, on 7/13/07 12:24 PM.

I ordered a WIC for a Cisco 1720 router on Monday, about noon. It was in stock. I needed it the next day. I was promised Tuesday delivery.  
On Tuesday they said "oops - sorry", they missed the shipment deadline, but it would be there Wednesday. Wednesday is here & no WIC. I called & they again said "oops - sorry", but the shipper "showed up too early" on Tuesday, but I would have it for sure Thursday.  
 
I cancelled the order.  
 
The lesson here is that these folks made promises they did not keep. So, keep shopping for another vendor.

I was very disappointed with their service, quite unprofessional. To begin with they require shipping address to be registered with the credit card. I wasted 3 to 4 days as the sales person did not check back with the CC after the address was updated. They mixed up the suite # of my shipping and billing address and conveniently blame UPS. They have such poor coordination between their own sales and shipping dept, I wonder how they are still in business? After I call them, I realize it’s my job to track that package and make sure UPS is made aware of the modification. After receiving the product, the product # did not match what I ordered and I was told that HP PDA’s are marketed that way. Why I was never informed of this the previous 10 times I spoke with them?? I am also not convinced that it’s a brand new product, the packaging was doubtful. I am quite astonished at the careless staff running this show. This would truly be my last purchase from them.

Customer service was poor overall. Getting in touch with a rep on the phone was difficult. They had trouble authorizing my credit card and were not very helpful in resolving the issue. I was not able to get a tracking number in a timely fashion, leading me to believe my order was lost or that the charge did not go through. When I finally received the package, they had sent me the wrong item. They DENIED this, and tried to stick me with a restocking fee to return the WRONG ITEM. I eventually had to file a chargeback with my credit card issuer.

I purchased some network interface cards for servers and they emailed for information about the credit card I didn't have (department card, set up by another dept, probably one of two possible business offices). When I called, the sales person was rude, repeatedly interrupting me to restate points I already fully understood. I had to resort to raising my voice in several escalating steps to the point of shouting to finish my point. Not good.  
 
Also not good: they shipped the cards without the "included" low profile brackets and have ignored my emails on the matter.

I placed an order for two Cisco 1700 WIC1-ENET cards. I called and spoke to a representative who stated the product was in stock. I paid for Next Day Air delivery. The product did not arrive on the next business day. I called. They advised me that the order did not process as promised, but that it would be delivered the following day. Again, the product was not delivered and they could not give me the tracking #. They advised me that they do not have the product in stock and are shipping it from a 3rd party distributor on the east coast. They asked me to call again the next day so they could contact the distributor to see if it has shipped.  
I called the next day again (6-days after the original order). After sitting on hold for 23 minutes, I was given a tracking #. I did a lookup while the representative was on the phone. It said it was put on the truck at 9:34am, then brought back to the 'desitination sort facility' at 10:18am. When I mentioned this to the customer service representative, she started yelling at me and told me this was impossible and to call FedEx myself. I called FedEx and straightened out the delivery with them directly.  
I received a great deal of 'attitude' from Chai in customer service. We were more than patient. We ordered next day air to resolve a network security issue. Paid for next day delivery, but ended up waiting a week for the product.  
I cannot recommend this company.

I ordered what was adverstised to be a "refurbished" HP-9100C Digital Sender.  
 
The merchandise which was shipped was indeed a HP-9100C, but I have doubts as to it being refubrished, or at least it certainly didn't appear to be refurbished by HP, judging by the fact that: (1) it was shipped without a HP box; (2) it was shipped without HP manuals or any other type of documentation; (3) the included software consisted of two burnt CDs; and (4) the unit when powered up retained the Admin password of apparently the previous owner.  
 
On the good side the unit appears to be fully functional, and a few minutes with Google and HP.com yielded the necessary information to remove the old Admin password and to reconfigure the unit so that I could use it. Further, during shipping, the locking screw was correctly set to the lock position to minimize the chance of damage to the unit. Cosmetically, the unit appears to be in good shape, except for the locking screw itself, which is on a normally non-visible portion of the unit. In summary, the unit appears to be a used HP-9100C in good condition, and the price was good.  
 
The unit apparently shipped 1 day later than I had expected based on their web site statements, and also shipped from TX while they are apparently based in CA.

This review was modified by its author, cschow2, on 10/25/05 9:59 AM.

I had a good experience with Infinity Micro. They had a good price on an Apple Mac G5 Dual Processor 2.7 Ghz computer. I paid with a personal check to save an additional 2 percent, and it took them a few days longer to accept it and process it, but that's OK because it was a good deal. I had to call them a few times to make sure my order was being processed even tho my check already cleared my bank. But the lady on the phone was nice & polite, so it was not a bad experience. I received my computer via free UPS ground shipping a few days later and it was in good condition even tho it shipped all the way from Los Angeles to the East coast. I didn't get any sales tax or additional charges beyond the agreed upon sales price, as advertised on their website. Based on this experience I would say this is a reputable merchant, offering a good price on their items. This is obviously more than I can say for some other shady online merchants !!! I would do business with Infinity Micro again!

Buyer beware!  
 
While shopping around for the best price on a BenQ PE8700 digital projector, I found that Infinity Micro had priced it very competitively. While other online retailers had the item for $3800 and up, Infinity Micro had priced theirs at $3169. After reading a few customer comments reporting that items they purchased were not in stock, I decided to check availability and price over the phone.  
 
I called Infinity Micro and was transferred to Neil in Sales. Neil checked and said he had two in stock. He quoted me the price of $3169, and I got his name before I hung up. Just to be sure, I waited a few minutes, then called a random salesperson, Dominique. Dominique said there were two in stock (same price) and asked if I’d like to place an order. I took got her name and hung up.  
 
A few minutes later I called Neil back and explained that I was concerned because two different salespeople had quoted me different in stock counts. He said he would personally investigate and took my phone number. Not long after, he left me a voicemail saying there were indeed projectors in stock. I called him back and placed the order; he said it would ship that evening and a tracking number would arrive via e-mail. That night I noticed the online price for this projector went up to $3870.  
 
The next day, I found that no tracking number had been sent, but that my credit card had been charged for the purchase. I called customer service, and they said the projector was not in stock but would ship the next day from “the manufacturer” and I would receive a tracking number. NOTE: This projector had recently been discontinued, so it’s not likely it would be sent from the manufacturer.  
 
The following day I did not receive a tracking number, and again customer service apologized, saying it was not in stock but was being shipped. On a hunch I decided to call a random salesperson to see if the item was in stock. Curiously, it was in stock according to Dominique, who added, “Would you like to place an order?”  
 
I immediately contacted customer service to cancel the order, but the representative said that only Matthew could approve that transaction and he would be in later. I called to speak to Matthew later in the morning, and I never reached him; they literally bounced me around and around from extension to extension for around 20 minutes. Fed up, I then called Neil directly, and he cancelled the order and credited my account.  
 
I don’t know what kind of scam this company is running, but it sounds like a practice called “floating” where they sell you an item at an exceptionally low price at or near cost and then turn around and sell it at a higher price to another customer – basically keeping the item in stock on your dime.  
 
I will never do business again with Infinity Micro. It’s sad that companies are allowed to yank customers around like this. Do not believe their in stock claims!