Computer Hardware & Software
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"very satified with this reseller. product selection was very good and great customer service."
“We Greatly appreciate your comments, hope to be of more service to you in near future. We appreciate your patronage.”
"DISHONESTY!!!! I contacted Infinity Micro regarding an order I placed with them. I was told I would receive the item on 7/30/12 which was being shipped via fedex. I was given a "bogus" fedex number to track the shipment. I called infinity today 8/2/12 to find out about the shipment. I was told that the tracking number I was given was replaced with a new tracking number. Well, wouldn't you know, they lied about when the product was going to ship. They just shipped out the product yesterday 8/1/12 and no one from the company contacted me in regards to a later shipping date. The customer service people seem as if they have an attitude when requiring about items."
“We Appreciate the customer comments. Customer is correct there was a delay on our part. Customer ordered Ground 5-7 days delivery, there was a 5 days delay but we shipped overnight instead at no extra charge and customer had it in time as they ordered. We apologize to you for your inconvenience if any.”
"Purchased a Cisco Catalyst 2960 from them, and three months later the credit card was used on a fraudulent orders. Apparently, there were not happy with this review, and they emailed me asking to remove it. In the interest of being fair, I'm expanding this review to provide a biased but honest review.I used my wife's credit card number with my phone number in order. I have never used her credit card for any other large ticket items other than with Infinity-micro.com. A few months later, the credit card was stolen, and the same exact contact information, including my phone number (not my wife's) was used in order. Given the fact that I only used her card with this vendor indicates the card was stolen from them. I looked back at my order, and I noticed the the PDF invoice I asked from them retained the credit card details in plain text. This is a poor practice in protecting sensitive customer information. Would not do business with again, and recommend extreme prejudice."
“We appreciate the customers comment. Infinity Micro has been a loyal merchant to its customers since year 1993, providing excellent prices, service and delivery, processing millions of dollars over the past 19 years to high valued repeat customers who have helped us succeed throughout the years. Infinity Micro verifies all credit card info, in order to prevent fraudulent activity on all credit cards presented to us. That fact that the customer credit card was compromised 3 months later has no relation to Infinity Micro, nor activities we take any participation in. We apologize to the customer for their inconvenience. Management.”
"Buyers Beware. This company overcharged sales tax, added "service fees", did not honor their word on the order, and was very difficult to deal with. I would recommend staying away and choosing a vendor with a better rating. Didn't check the ratings prior to ordering the equipment - that was the big mistake!"
“We appreciate the customer’s comments. Infinity Micro only charges sales tax for product being shipped within California and tax rates are applied. Reseller’s are tax exempt providing reseller number. There is no sales tax on order for any product being shipped out of state. We may break up some charges for our own internal accounting purposes, we do not charge any service fees, we only charge for customer’s total ordered product, either online or by phone.”
"BUYERS BEWARE!!!!!I purchased 5 items from them to build our company serve over the phone per the request from my computer tec. I was given there phone number to place the order and did not even look at there web site and return policy. The sales person did not explain the return policy when placing the order. She said they had 5 in stock.(not true because it was sent from Houston, Tx. from their supplier) and they are in L./A. The next day I called to cancel the order because we decided to buy a complete server from Dell but it already shipped. Before the product even was deliverd I was told there is a 25% restocking fee for returns. HIGHWAY ROBBERY!!!!!!!! I set the return policies at my company and would "NEVER" think of charging my customers a 25% restocking fee especially on a stock item that can be resold. If we did we would not have any customers."
“We appreciate the customer comments. Customer ordered different part and then wanted to return all. Infinity Micro's return policy is with in line with some of most larger online companies and our return policy is stated on our site. We apologize for any inconvenience.”
"Placed order on 8-2-2010 should have had item by 8-6-2010. Called to find out where it is and they held the order but could not tell exactly why. Told me that they would ship out right away. called back to say that the item I ordered was now not in stock and substituted a referb product for same price. now it is 8-13-2010 I still have nothing but a fedex tracking number and that fed ex is sending me a box that weighs 6 pounds. This is a bad company run by people that do not follow through with what they tell you they will do. Run far and fast away from Infinity Micro.Had to use the fedex number to post this because I have never recieved any docs from them email or otherwise."
“We appreciate the customer's comments. Customer ordered LASERJET P1505 LASER printer which new unit was not available at the time, so we offered HP factory renew product which is packaged just like new one are and customer excepted. Infinity Micro is a loyal company for over 26 years in Sales, service and support. We apologize to you for your inconvenience.”
"Something's not quite right with this outfit, but I received my HP ProCurve 2810-24G & 2810-248G switches quickly. Pricing was about 40% lower than any other retailer which led me to believe these were refurbs, but IM claimed they were NIB. To me, saving $4k-$5k was worth the risk of having to dispute CC charges if anything had gone wrong. FYI, their website is redirecting to tonerland.com right now - not sure what that's about."
“We appreciate your comments. Hope to be of more service to you in near future. Best Regards. Management.”
"I ordered a projector from Infinity Micro that I needed ASAP. After I had already mailed them an overnight check, they told me that all they had was a used one. I told them to send my check back and send me a refund for the overnight shipping. They told me they were going to sell me one that had the same features for the same price but the never called me back.Update - after 3 years Infinity Micro finally responded below. I still have the overnight shipping receipt for the check so I'm not sure how they are claiming it took 2 weeks. They said they would find a similar one and would call back to confirm but they never called back, I never declined the offer. I'm surprised to see that they would lie about this information so it makes me assume they did it for all the other post on this page."
“We appreciate the customer comments. Customer ordered a projector their check came in 2 weeks later by regular mail, By then which we had only one in stock left and for some reason it was opened and used to we let the customer know, and we also offered a higher model for the same price and customer declined. We have send their check back since we did not deposited it. We apologize to you for any inconvenience.”
"Hello,Ordered $20,250 worth of equipment from Infinity Micro. Never received the equipment. Now, today is September 28, 2009, and they claimed to have refunded me 7 days ago, yet I have not received anything! I just had to file a chargeback with my credit card company. Stay Far Away!!! Michael Ban, Dominique Viray, and Jennifer are all in on these floating scams!!"
“We appreciate the customer comments. Customer knowingly order a product with a ETA of 2-3 weeks lead time on special order product, that the manufacturer did not want to ship to the particular client who is affiliated, customer knew of this situation before they placed their order with us regardless, we did indeed have to make a refund. Thank you for the run around and the false accusations.”
"The memory I ordered at a great great price was DOA and for a moment I braced myself for a horrible internet shopping replacement experience. I called and spoke to Michael who ran me through what would be your standard diag questions. Quickly understanding that I knew what I was doing, he made my issue a personal case for him. From then on, we conveniently communicated by email resolving RMA, shipping, receipt, testing of replacement ECC DIMMS and return shipment. The memory I got back simply sings! Thanks Michael, I will shop Infinity Micro and have told many friends already. "
“we greatly appreciate your comment, and hope to be of service to you again in near future. Best Regards. Management.”
"I guess you get five stars if a customer places an order and it's received, but this company doesn't respond easily or well to email requests for the return of a misshipped product. I would approach with extreme caution."
"PC-800 memory arrived promptly and well packed, but a few pieces were the wrong part number. Infinity Micro provided an RMA number and UPS account for return shipping. After receiving the incorrect memories from me, they shipped the correct parts, again well packed. All memories worked flawlessly. I would purchase from Infinity Micro again."
"Ordered a canon XTI camera on the 20th. received it on the 26th through Ground shipment. The Camera was defective (Shutter stuck) and I immediately called Infinity Micro and after checking with Canon USA for a fix, got a RMA. to send it back to the factory. I am satisfied with their sales and service they do what they say they'll do. I'll update upon receipt of the replacement camera.7/12/2007: Received the Camera back from Canon on the 10th. Everything seems to be working with no problems. I still feel that the Camera should have been replaced rather than fixed, but otherwise staisfied with Infinity Micr's products and prices."
"I ordered a WIC for a Cisco 1720 router on Monday, about noon. It was in stock. I needed it the next day. I was promised Tuesday delivery.On Tuesday they said "oops - sorry", they missed the shipment deadline, but it would be there Wednesday. Wednesday is here & no WIC. I called & they again said "oops - sorry", but the shipper "showed up too early" on Tuesday, but I would have it for sure Thursday.I cancelled the order.The lesson here is that these folks made promises they did not keep. So, keep shopping for another vendor."
"I was very disappointed with their service, quite unprofessional. To begin with they require shipping address to be registered with the credit card. I wasted 3 to 4 days as the sales person did not check back with the CC after the address was updated. They mixed up the suite # of my shipping and billing address and conveniently blame UPS. They have such poor coordination between their own sales and shipping dept, I wonder how they are still in business? After I call them, I realize it’s my job to track that package and make sure UPS is made aware of the modification. After receiving the product, the product # did not match what I ordered and I was told that HP PDA’s are marketed that way. Why I was never informed of this the previous 10 times I spoke with them?? I am also not convinced that it’s a brand new product, the packaging was doubtful. I am quite astonished at the careless staff running this show. This would truly be my last purchase from them."
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