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"Well, I must be the only person NOT to get screwed by this vendor. I was skeptical when I saw their advertised price for a camera I had been hunting down and was even more so when the sales person told me that it did not include a battery. (It's important to note here that I had not read ANYTHING about bestpricecameras.com at this point.) Once the salesman told me this, I said I knew there was a catch and I would just buy the camera for the higher price at Costco. (I needed to have the camera by the 14th of Feb.) Frank (the salesman) asked me if I'd factored in sales tax, and that with the price he was quoting for the camera w/the battery and overnight shipping, I was only spending about $20 more. To sweeten the deal, he offered me a 3-year warranty AND a UV filter. When it was all said and done, I paid well below retail for the Panasonic Lumix DMC-FZ30 (in black, the color I wanted) WITH the 5-hour battery, everything that was supposed to be in the box, a new UV Filter AND a 3-yr all ENCOMPASSED warranty.
Fast forward to reading reviews on every site I could find. Suffice it to say, I did not read ONE postive review. So I called my bank, found out I would be just fine if they turned out to be fraudulent, then called bestpricecameras.com. 9 TIMES. Every time I called, while I did have to wait on hold, someone always responded and answered my questions. Frank was available every time, and at the end of the day, when I was upset that they wouldn't give me a tracking number, the guy I spoke with actually called me back 30 minutes later with the UPS number.
Short story long: I received my camera as promised with no problems, and for less than I would have payed elsewhere (internet or bricks and mortar). I am a satisfied customer.
I'm not saying that everyone else who has posted did not have problems, I'm just wondering what lucky star I was born under that my transaction went so well."
"ABSOLUTE THIEVES! DO NOT BUY FROM THESE PEOPLE! Ordered a Pentax D10K from them with accessories which were all supposed to be in Stock. Experienced all their standard operating practices outlined in the rest of these reviews. Got a Call back that the camera is not in stock, back ordered, etc. Then try tried to process my credit card for $2599.00 (thank you CITI Bank for recognizing that it might be a fraudulent transaction and declining the authorization). I canceled the order and then they got really nasty. I finally ordered the same items from Beach Camera for $1342.00 Now I have to deal with the possibility that these thieves have my credit card number and will sell it to credit card thieves. They are that kind of scum."
"Their advertisment is totally misleading thinking that you'll get everything as provided by the manufacturer. I wanted to order a Canon Powershot G6 which is $100 cheaper. It turned out that the price is an international version of the camera and that nothing else is included by the body. I'm assuming this is an excuse since I asked how much teh US version cost and it's higher then most online merchants. I cancelled the order immediately and the sales rep said okay and hungup. I suggest to call up the place before placing the order online as the order I tried to place online was misleading. There's no indication anywhere on the site that their products does not come with any accessories. The salesman even make stupid comments that they supply to dell when i said Dell had the Canon Powershot G6 for a cheaper price. Let's face it, why would Dell goto a small saller like themselves? It's obvious that this company is hiding something under their sleeve. I wouldn't suggest going to this site."
"I was very glad to find this company on resellerratings.com before I made a purchase. I am glad you all took the time to post and in return I am adding some info for you and new customers in the future. It does seem like this company needs to be stopped or at least it's right to do business over the internet. Here is a popular bait advertising code that is being broken here. I have also provided a link for the Federal Trade Commision that outlines Dot Com Disclosures.
Sec. 238.4 Switch after sale.
No practice should be pursued by an advertiser, in the event of sale of the advertised product, of "unselling" with the intent and purpose of selling other merchandise in its stead. Among acts or practices which will be considered in determining if the initial sale was in good faith, and not a stratagem to sell other merchandise, are:
(a) Accepting a deposit for the advertised product, then switching the purchaser to a higher-priced product,
(b) Failure to make delivery of the advertised product within a reasonable time or to make a refund,
(c) Disparagement by acts or words of the advertised product, or the disparagement of the guarantee, credit terms, availability of service, repairs, or in any other respect, in connection with it,
(d) The delivery of the advertised product which is defective, unusable or impractical for the purpose represented or implied in the advertisement. [Guide 4]
Note: Sales of advertised merchandise. Sales of the advertised merchandise do not preclude the existence of a bait and switch scheme. It has been determined that, on occasions, this is a mere incidental byproduct of the fundamental plan and is intended to provide an aura of legitimacy to the overall operation.
"Spare yourself the grief--this is a dishonest, disreputable company that baits and switches, lies about their products and can be completely unpleasant to deal with--and they will get your money-one way or another. Don't be lured by these low prices, there is no way you can walk away with just that item-they make sure, or they hit you up for a restocking fee once you realize that they have duped you. There is no email invoice, which gives you clue enough. Personally, I have written to the New York Attorney General about them. They really need to be put out of business.
Post mortem: I ended up being charged $130 as a restocking fee. When i called them, I was told it was the shipping, which apparently cost a whopping $50..when I reminded the salesperson that the amount was included in the final amount and that their contract made no distinction about shipping, he finally, relented and returned some of the money. I never asked for a refund. I had asked for an exchange and I was told that it wasn't in stock for six weeks (the usual excuse). I am happy to say I have learned my lesson. I will never deal with these rip off artists again. I can only hope peeople actually take this comments seriously anbd be forwarned..I wish I had."
This review was modified by TruthBeTold on April 01 2005 10:54:57 AM
"DO NOT ORDER FROM THESE CROOKS! Friend called me tonight and told me he ordered a Canon 20D for $765.00 from this place. Told him this is too good to be true better check it out (body goes for $1500). Apparently these scammers are typical bait and switcher working out of a hole-in-the-wall. Same people as infiniti cameras http://www.resellerratings.com/seller2684.html.
If you have placed an order, immediately call your credit card company and cancel/block the order. Cancel your order with these thieves. If they tell you that you owe them a restocking fee and have to respond to their E-mails, DON'T DO IT! Do not let them have a penny. Tell these convicts that they belong in jail and give them nothing and hang up. Hopefully you are doing your homework first and not seeing this after the fact."
This review was modified by CrimeWatcher on March 27 2005 08:09:48 PM
"WARNING! DO NOT ORDER FROM INFINITI PHOTO! The camera was MISSING from the box!!
I checked out their website and called them directly to ask questions and finalize my order with a saleman named Dave. Puchased a Canon Elph S410 for $225 + CF card + extended 5 yr warranty + overnight shipping of $50. I opened the delivery box after UPS delivered it, then opened the Canon box, and NO CAMERA was in it!! Just an emtpy plastic bag. I emailed and left messages for the company, and looked online only to find all these HORRIBLE reviews from other customers about this retailer!! I immediately called AMEX to cancel (for some reason they can't cancel a charge, only puruse a fraud case after the charge goes through). "
"Almost Scammed: The salesman tried to scam me when he completed my creditcard order over the phone, he quickly said "ok the total charge is $800 something" and he switched lines to shipping. I was shocked. The original quoted online and phone price was $325 plus shipping for a canon elura 90. The shipping guy said the total price was $354.99, yet the sales guy quickly said $800 something and switched me to shipping. When the shipping guy answered he said they were out of stock on that camera and it would be 4 - 6 weeks. That's good that is was out of stock, so I then told this guy I wanted to cancel my order. He said OK, the card will not be charged. I asked for a cancelation number, he said to add a "C" to the original confirmation number. What a scam. I called my credit card company to worn them of this just in case they tried to charge the card. I am double checking with the credit card company just in case to block this sale."
"Man, I wish I had found this sound before I made an order to this store (or garage, or basement). I actually tried to order a Panasonic LCD 32 inch TV. They had the TV at an unbelievable price and that should have tipped me off. Costco had the same TV for 2000 and I thought that was good for that kind of TV. They had if for $1589 and it looked like a very reputable site. Man, was I wrong. I actually called a guy named "Steve" and he said the TV was new and in stock but would I like to buy a warranty for it. I said, "I thought it came with a 1 year warranty already" and he said, not these particular models. Right there I should have hung up but now I learned. I then did a search on the web about this company and found this site and saw all the negative comments about them and immediately I called my bank to cancel the Visa check card I gave them. The bank luckiely cancelled the card immediately and according to them they didn't try to do any charges against the account (phew!) but I closed that card and blocked it so they can't do it anyway. Man, I learned a big lesson there. Like a lot of you have said, "if it sounds too good to be true, it probably is". In this case that IS true. Man, I should have just paid the $150 more to get it from a reputable place like Costco or even Circuit City. At least THEY would have a warranty with the TV! Stay away from this company any company like it like the plague! I learned a big lesson from this. Make sure to search for the company name before you order anything from them. I feel somewhat foolish for falling for these guys since I'm very careful about retailers like that. Man, how can we put these crooks behind bars? I read on some of these posts the name of the guy who masterminds these schemes. That guys should be thrown in jail and throw away the key! Buyers do your homework first!! "
"Over a moth ago I ordered a camera through their website. It was supposed to be in stock according to the site. 3 days later I am asked to call them and notified that there is a back order and I will receive it within 2 weeks. NADA. Called them again - please wait another 2 weeks. NADA. After over a month they finally tell me that this is an overseas model without the accessories and warranty in the US. They still have an add for this camera (Minolta Z5) without mentioning that it is out of stock or that it comes naked. When I complained it just became worse. They tried to make me cancel the order, held me on the line repeatedly for 15 minutes each time and then hung up. I finally managed to connect again to one of their reps and cancel the order. Infiniti photo is dishonnest AND has a BAD customer service. "
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![Share](javascript:share_rating({"review_body":"ABSOLUTE THIEVES! DO NOT BUY FROM THESE PEOPLE! Ordered a Pentax D10K from them with accessories which were all supposed to be in Stock. Experienced all their standard operating practices outlined in the rest of these reviews. Got a Call back that the camera is not in stock, back ordered, etc. Then try tried to process my credit card for $2599.00 (thank you CITI Bank for recognizing that it might be a fraudulent transaction and declining the authorization). I canceled the order and then they got really nasty. I finally ordered the same items from Beach Camera for $1342.00 Now I have to deal with the possibility that these thieves have my credit card number and will sell it to credit card thieves. They are that kind of scum.","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/337291#comment337291","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"COFLZephyr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their advertisment is totally misleading thinking that you\u0027ll get everything as provided by the manufacturer. I wanted to order a Canon Powershot G6 which is $100 cheaper. It turned out that the price is an international version of the camera and that nothing else is included by the body. I\u0027m assuming this is an excuse since I asked how much teh US version cost and it\u0027s higher then most online merchants. I cancelled the order immediately and the sales rep said okay and hungup. I suggest to call up the place before placing the order online as the order I tried to place online was misleading. There\u0027s no indication anywhere on the site that their products does not come with any accessories. The salesman even make stupid comments that they supply to dell when i said Dell had the Canon Powershot G6 for a cheaper price. Let\u0027s face it, why would Dell goto a small saller like themselves? It\u0027s obvious that this company is hiding something under their sleeve. I wouldn\u0027t suggest going to this site.","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/198534#comment198534","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"nismox","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very glad to find this company on resellerratings.com before I made a purchase. I am glad you all took the time to post and in return I am adding some info for you and new customers in the future. It does seem like this company needs to be stopped or at least it\u0027s right to do business over the internet. Here is a popular bait advertising code that is being broken here. I have also provided a link for the Federal Trade Commision that outlines Dot Com Disclosures.<br><br>Sec. 238.4 Switch after sale.<br><br>No practice should be pursued by an advertiser, in the event of sale of the advertised product, of \u0022unselling\u0022 with the intent and purpose of selling other merchandise in its stead. Among acts or practices which will be considered in determining if the initial sale was in good faith, and not a stratagem to sell other merchandise, are:<br><br> (a) Accepting a deposit for the advertised product, then switching the purchaser to a higher-priced product,<br><br> (b) Failure to make delivery of the advertised product within a reasonable time or to make a refund,<br><br> (c) Disparagement by acts or words of the advertised product, or the disparagement of the guarantee, credit terms, availability of service, repairs, or in any other respect, in connection with it,<br><br> (d) The delivery of the advertised product which is defective, unusable or impractical for the purpose represented or implied in the advertisement. [Guide 4]<br><br>Note: Sales of advertised merchandise. Sales of the advertised merchandise do not preclude the existence of a bait and switch scheme. It has been determined that, on occasions, this is a mere incidental byproduct of the fundamental plan and is intended to provide an aura of legitimacy to the overall operation.<br><br>http:\/\/www.ftc.gov\/bcp\/guides\/guides.htm","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/250318#comment250318","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"optimizer1971","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Spare yourself the grief--this is a dishonest, disreputable company that baits and switches, lies about their products and can be completely unpleasant to deal with--and they will get your money-one way or another. Don\u0027t be lured by these low prices, there is no way you can walk away with just that item-they make sure, or they hit you up for a restocking fee once you realize that they have duped you. There is no email invoice, which gives you clue enough. Personally, I have written to the New York Attorney General about them. They really need to be put out of business.<br><br>Post mortem: I ended up being charged $130 as a restocking fee. When i called them, I was told it was the shipping, which apparently cost a whopping $50..when I reminded the salesperson that the amount was included in the final amount and that their contract made no distinction about shipping, he finally, relented and returned some of the money. I never asked for a refund. I had asked for an exchange and I was told that it wasn\u0027t in stock for six weeks (the usual excuse). I am happy to say I have learned my lesson. I will never deal with these rip off artists again. I can only hope peeople actually take this comments seriously anbd be forwarned..I wish I had.","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/196246#comment196246","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"TruthBeTold","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM THESE CROOKS!<br>Friend called me tonight and told me he ordered a Canon 20D for $765.00 from this place. Told him this is too good to be true better check it out (body goes for $1500). Apparently these scammers are typical bait and switcher working out of a hole-in-the-wall. Same people as infiniti cameras<br>http:\/\/www.resellerratings.com\/seller2684.html.<br><br>If you have placed an order, immediately call your credit card company and cancel\/block the order. Cancel your order with these thieves. If they tell you that you owe them a restocking fee and have to respond to their E-mails, DON\u0027T DO IT! Do not let them have a penny. Tell these convicts that they belong in jail and give them nothing and hang up.<br>Hopefully you are doing your homework first and not seeing this after the fact.","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/198144#comment198144","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"CrimeWatcher","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WARNING! DO NOT ORDER FROM INFINITI PHOTO! The camera was MISSING from the box!!<br><br>I checked out their website and called them directly to ask questions and finalize my order with a saleman named Dave. Puchased a Canon Elph S410 for $225 + CF card + extended 5 yr warranty + overnight shipping of $50. I opened the delivery box after UPS delivered it, then opened the Canon box, and NO CAMERA was in it!! Just an emtpy plastic bag. I emailed and left messages for the company, and looked online only to find all these HORRIBLE reviews from other customers about this retailer!! I immediately called AMEX to cancel (for some reason they can\u0027t cancel a charge, only puruse a fraud case after the charge goes through). ","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/201153#comment201153","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"colleen90405","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Almost Scammed: The salesman tried to scam me when he completed my creditcard order over the phone, he quickly said \u0022ok the total charge is $800 something\u0022 and he switched lines to shipping. I was shocked. The original quoted online and phone price was $325 plus shipping for a canon elura 90. The shipping guy said the total price was $354.99, yet the sales guy quickly said $800 something and switched me to shipping. When the shipping guy answered he said they were out of stock on that camera and it would be 4 - 6 weeks. That\u0027s good that is was out of stock, so I then told this guy I wanted to cancel my order. He said OK, the card will not be charged. I asked for a cancelation number, he said to add a \u0022C\u0022 to the original confirmation number. What a scam. I called my credit card company to worn them of this just in case they tried to charge the card. I am double checking with the credit card company just in case to block this sale.","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/202476#comment202476","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"webtobuy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Man, I wish I had found this sound before I made an order to this store (or garage, or basement). I actually tried to order a Panasonic LCD 32 inch TV. They had the TV at an unbelievable price and that should have tipped me off. Costco had the same TV for 2000 and I thought that was good for that kind of TV. They had if for $1589 and it looked like a very reputable site. Man, was I wrong. I actually called a guy named \u0022Steve\u0022 and he said the TV was new and in stock but would I like to buy a warranty for it. I said, \u0022I thought it came with a 1 year warranty already\u0022 and he said, not these particular models. Right there I should have hung up but now I learned. I then did a search on the web about this company and found this site and saw all the negative comments about them and immediately I called my bank to cancel the Visa check card I gave them. The bank luckiely cancelled the card immediately and according to them they didn\u0027t try to do any charges against the account (phew!) but I closed that card and blocked it so they can\u0027t do it anyway. Man, I learned a big lesson there. Like a lot of you have said, \u0022if it sounds too good to be true, it probably is\u0022. In this case that IS true. Man, I should have just paid the $150 more to get it from a reputable place like Costco or even Circuit City. At least THEY would have a warranty with the TV! Stay away from this company any company like it like the plague! I learned a big lesson from this. Make sure to search for the company name before you order anything from them. I feel somewhat foolish for falling for these guys since I\u0027m very careful about retailers like that. Man, how can we put these crooks behind bars? I read on some of these posts the name of the guy who masterminds these schemes. That guys should be thrown in jail and throw away the key! Buyers do your homework first!! ","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/203384#comment203384","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"jersonandrade","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Over a moth ago I ordered a camera through their website. It was supposed to be in stock according to the site. 3 days later I am asked to call them and notified that there is a back order and I will receive it within 2 weeks. NADA. Called them again - please wait another 2 weeks. NADA. After over a month they finally tell me that this is an overseas model without the accessories and warranty in the US. They still have an add for this camera (Minolta Z5) without mentioning that it is out of stock or that it comes naked. <br>When I complained it just became worse. They tried to make me cancel the order, held me on the line repeatedly for 15 minutes each time and then hung up. I finally managed to connect again to one of their reps and cancel the order.<br>Infiniti photo is dishonnest AND has a BAD customer service. ","link":"http:\/\/www.resellerratings.com\/store\/Infiniti_Photo_3\/comment\/206052#comment206052","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Infiniti_Photo_3.jpg","store_name":"Infiniti Photo [enterprisephoto.com, bestpricecameras.com, jandkcameras.com)","username":"gamiel","rating":"1"}, "single");){kind=link}
"Well, I must be the only person NOT to get screwed by this vendor. I was skeptical when I saw their advertised price for a camera I had been hunting down and was even more so when the sales person told me that it did not include a battery. (It's important to note here that I had not read ANYTHING about bestpricecameras.com at this point.) Once the salesman told me this, I said I knew there was a catch and I would just buy the camera for the higher price at Costco. (I needed to have the camera by the 14th of Feb.) Frank (the salesman) asked me if I'd factored in sales tax, and that with the price he was quoting for the camera w/the battery and overnight shipping, I was only spending about $20 more. To sweeten the deal, he offered me a 3-year warranty AND a UV filter. When it was all said and done, I paid well below retail for the Panasonic Lumix DMC-FZ30 (in black, the color I wanted) WITH the 5-hour battery, everything that was supposed to be in the box, a new UV Filter AND a 3-yr all ENCOMPASSED warranty.
Fast forward to reading reviews on every site I could find. Suffice it to say, I did not read ONE postive review. So I called my bank, found out I would be just fine if they turned out to be fraudulent, then called bestpricecameras.com. 9 TIMES. Every time I called, while I did have to wait on hold, someone always responded and answered my questions. Frank was available every time, and at the end of the day, when I was upset that they wouldn't give me a tracking number, the guy I spoke with actually called me back 30 minutes later with the UPS number.
Short story long: I received my camera as promised with no problems, and for less than I would have payed elsewhere (internet or bricks and mortar). I am a satisfied customer.
I'm not saying that everyone else who has posted did not have problems, I'm just wondering what lucky star I was born under that my transaction went so well."