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  • Improvements Ca

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 5566 West Chester RoadWest Chester
    • Contact: custserv@improvementscatalog.com
    • Phone: 800-634-9484
    • Customer Support: 800-634-9484
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 5.83/10 5.83/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 5.83/10 5.83/10
    Return/Replacement policy: Rating 3.75/10 3.75/10

44 Customer Reviews

Rating 2/10
1/5
2016-04-11

Sadly suckered

"Words cannot express how disappointed and disgusted I am with how you do business. If shipping was 13.95 to send me an item of obviously poor quality and inconsistent color, how in the world is it double that amount to return ship the very same items to you? I will never order from you again and will take every opportunity to provide honest negative reviews and feedback on multiple forums about your business and missing customer service and dishonest practices. You give online shopping a bad name!



Kelly
"

This review was modified by Sadlysuckered on April 11 2016 10:07:48 PM
Rep reply posted Apr-12-2016

A rep from Improvements Catalog, ImprovementsCatalog1, has responded

“At Improvements, our mission is to provide exceptional products with quality service. We were saddened to hear about this negative experience, and reached out to the customer immediately to rectify the situation. We researched and confirmed the customer was given a full refund for all items returned, including shipping fees. We were pleased to provide immediate resolution and hope she'll continue to shop with us!”


Rating 10/10
5/5
2016-04-07

Resolved! Thank you!

"On February 3,2016 Improvement Catalogs had a sale of 40% off of their entire outlet store. My order consisted of:
2-Fleece bed protectors full/queen Burgundy Item: 486079BRG total: $16.74
1-Fleece bed protector full/queen Chocolate Item:486079 CHC total: $8.37
1-Zippered Vinyl table cover-Med Watercolor Item: 457909 WAT total: $2.98
1-Zippered Vinyl table cover-Med Burlwood Item:457909 BUR total: $2.98
1-Plush Furn. Protector-XL Sofa Chocolate Item: 443689 CHC total: $14.99
Shipping & handling $13.95
Total - All with a shipping date of Feb. 5 $60.01
When I had not received my items by February 29th I emailed customer service and Emily R stated it had been held up in shipping and that for my trouble she had removed $10.95 from my total which then brought my total to $49.06, I thought this was nice, little did I know that when she went into my invoice and added that credit all my items then reverted back to the "FULL PRICE". So I finally received my order on March 23, 2016 with an invoice of $83.83! and without my Couch Protector and not even mentioned on the invoice in the order! I thought I will just call and get this cleared up, WRONG! Shelly M was quite brief putting it mildly and stated that the couch protector was no longer available (really, a month and half later) and that she had enclosed a new invoice and guess what it was $83.83 as well!!!! So at this point I have emailed and spoken to customer service 3 times (Jeananne, Denise , Shelly). Their only response is sorry for the confusion and I still don't have my billing corrected! My original bill was $60.01 - $10.95 (courtesy refund, ha) - $14.95 (couch protector I never received) = $34.07 but my bill is still $50.81. I don't get it, I have emailed them my original bill and have gotten nothing but the run around!! This is basic math people and I would think that my original invoice from my online order should have cleared this up! Nope they are still not responding with any clear answers! The sad thing is that I have order a few time before from Improvements Catalog but NO MORE NOW! It is now April 8th and I still have not gotten anything but "I am sorry for the confusion". This will be my last order with them! Received a call from customer service Friday "at work" 4:14PM. Have left one message on Monday. Tried calling Tuesday voicemail again, hopefully 3rd times a charm! RESOLVED, the Woman who is in charge of issues whether billing or product concerns fixed the problem. She was very, very nice. I understand that the computer just kicked it back to full price after the first time I contacted Customer service. I do understand this was a very complicated issue and am very thankful that it has been cleared up. As I said before I have ordered from Improvements Catalog before and have "ALWAYS" been satisfied before both with pricing and quality. Thank you again Diane for resolving this issue. I do really appreciate it!
"

This review was modified by Consumer5362 on April 13 2016 07:45:51 AM

Rating 2/10
1/5
2016-04-05

Extremely Poor Customer Service!

"Placed a fairly large order on Saturday. At the time of the order they were offering a promotion discount of 15%. I utilized this discount, but the following Monday received an offer for 25% off. The order had not shipped on Monday, but I was unable to call until Tuesday. They stated that because the order had shipped the day I called, they were unable to honor the increased discount. I'm not sure what shipping has to do with any discount, but feel that I am getting ripped off and they are providing extremely poor customer service. I will NEVER order from this company again!!"

This review was modified by BeekerMD on April 05 2016 08:40:56 AM
Rep reply posted Apr-21-2016

A rep from Improvements Catalog, ImprovementsCatalog1, has responded

“We were very disappointed to hear about this experience, and reached out to the customer to help and provide resolution. We're committed to 100% satisfaction of both our products and customer service experience, and always want to do the right thing. We appreciate the feedback, as it helps us to grow and perfect the overall experience.”


Rating 10/10
5/5
2016-02-05

Rectified!!

"***UPDATE*** 2/11/15
I was happy to get a phone call from Improvements Catalog offering to give me a full refund including the shipping costs to rectify the issue. I'm really glad they took responsibility For this. They gained my trust back.

***Original Review*** 2/5/15
I purchased 2 "Polished" metal gap strips for my stove and what I received was not polished and had scratches all over both of them from end to end. I call to return them and am told I can return for refund but will not receive a refund for the 7.95 I originally paid for shipping. I shouldn't be penalized because they misrepresented a product. I've bought from Improvements before and was happy but this time will be my last.
"

This review was modified by DougCt on February 11 2016 04:12:49 AM
Rep reply posted Feb-11-2016

A rep from Improvements Catalog, ImprovementsCatalog1, has responded

“Thank you for giving us the opportunity to make things right for you and provide resolution. We're committed to our products and customers, and appreciate your feedback, as it helps us to grow and perfect the experience. Thank you for your continued trust in us! We know you'll find something wonderful the next time you shop with us!”


Rating 2/10
1/5
2015-12-11

"If I could give this company a negative star rating I would. Somewhere in the Improvement's organization there is a brain, they just have not found it. Maybe they are too busy chasing the brain (they are slippery) to give good customer service. I ordered product from this company several years ago and found their customer service to be inept. There is no synergy at this company, (i.e. the left hand doesn't know what the right is doing) At that time, I made the choice to not ever order from them again. Now I made the unfortunate mistake of ordering product from them, it was not until I started experiencing several issues with my current order did my memory kick in. UGH! Stay away from this outfit, DO NOT PLACE AN ORDER WITH THIS COMPANY, YOU WILL REGRET IT! There is absolutely ZERO quality control, there is no such thing as quick turn around, they will lie to you and you will catch them at it. I was shipped product that did not work, and I also received product that was missing parts. I have had to follow up with them with numerous phone calls and have wasted several hours of my precious time in having to repeat my circumstances that were created by Improvements ineptness, and to top it off, they expect "the customer" to pay for return shipping for the damaged product for the customer to receive their credit. What I do know is a fact, when a customer is dissatisfied they tell 13 people, when satisfied they tell only 2, and yet I am surprised when reading these complaints that Improvements is still in business. I noticed that the common thread among Improvement's responses on this website is the preverbal " treating the customer with courtesy, and resolving issues quickly." That is just talk, if they truly stood behind that statement they would not have such a low rating on this website. I for one can personally attest that this statement cannot be further from the truth. Don't believe a word of it RUN as FAST as YOU can from Improvements! The only comment that I can make in defense of Improvements is it was MY mistake in forgetting my terrible experience with their customer service years ago and ordering from them again. Please forgive me, I will NOW remember to take my business elsewhere."

This review was modified by K9tact on December 11 2015 07:45:36 PM
Rep reply posted Dec-22-2015

A rep from Improvements Catalog, ImprovementsCatalog1, has responded

“Although it's disappointing to hear that a product has not met our customers' expectations, the feedback is crucial, as it alerts us to potential issues. We were not aware this product was missing components. We are working very closely with the customer and the vendor to identify and resolve this issue. We're also very grateful that the customer loves the product and is committed to work with us until we reach a satisfactory resolution.”


Rating 2/10
1/5
2015-12-01

"Mislabeled product - disconnected fulfillment operation from customer service. I ordered a Satin Shower Caddy with adjustable tension pole, and was sent the bronze. Then after speaking with customer support I returned it hoping to receive the right one. They then sent me another bronze (wrong color). And again. And again. Four (4) times they sent me the wrong product, even after I told them their products are mislabeled at the fulfillment center. Evidently, the message is not getting to the fulfillment people, from the customer service people. Too bad; I finally asked for a refund and probably won't be shopping this catalog anymore, given 4 mishaps in a row, especially after I told them 3 times that this product is mislabeled. The customer service rep said she'd mail me a $25 coupon once they received the final product back. It's just a disconnected system and the manufacturer probably mislabeled the boxes. So, for the Improvements people: your Bronze Tension Pole Shower Caddy product has the wrong label on it... they are labeled with the wrong label (438212 STN). good luck!"

This review was modified by mirk67 on December 01 2015 02:27:01 PM
Rep reply posted Dec-04-2015

A rep from Improvements Catalog, ImprovementsCatalog1, has responded

“At Improvements Catalog, we stand behind every product we sell and want our customers to love their product. We reached out to the customer immediately to troubleshoot and remedy the situation. We appreciate the feedback, as it alerted us to a mislabeling issue which we rectified immediately. We are pleased that we were able to provide a satsifactory solution as well as put preventable measures in place for future orders.”


Rating 2/10
1/5
2015-11-25

"Although customer service was very friendly, I am very disappointed to hear that they not only wouldn't replace the broken stand on the pull-up Christmas tree, but they also wouldn't sell me another stand!! I bought it at the end of the season last year with hundreds of dollars of other items, so I never put it up till now. One leg of the stand was pulled off the center, so the tree leans to one side. They suggested I take the stand to a local Christmas tree store to see if they would sell me a stand. So disappointed! What kind of customer service is that?! Guess they don't care about return customers. I won't ever buy from Improvements again."

This review was modified by DrMom2 on November 25 2015 11:24:52 AM

Rating 6/10
3/5
2015-10-23

"Customer service is PAINFULLY SLOW to respond to emails. Tried to cancel my order, but CS didn't respond until AFTER the items were delivered. I do have to give them credit for their rapid shipping."

Rep reply posted Nov-17-2015

A rep from Improvements Catalog, ImprovementsCatalog, has responded

“Our customers are very important to us, and we want to provide fast and timely service. We’re pleased that we were able to address and successfully resolve this customer’s issue. We were also able to provide an additional discount since the item went on sale. He was so delighted that he decided to keep the items and felt we provided excellent customer service. He was very pleased with the outreach and resolution and he advised that he would revise his post to reflect his satisfaction when he has the opportunity.”


Rating 2/10
1/5
2015-10-17

"Return policy is a joke. I bought a dog bed canvass replacement. By mistake I ordered the canopy $14.95 + $7.95 shipping. So I get the return only to have the "label fee" which is NEVER quantified on the site anywhere. of $10.95 applied and I get a refund of $4.04. How's that for a rip off?

Done with these people. It's not like the merchandise is being sold a bargain prices.
"


Rating 2/10
1/5
2015-10-09

"Do not buy from this company.

Bought wood dog crate. . Falling apart. Asked to replace door and they did. My son thru the box out not knowing what was inside. I called and asked to send another and I WILL PAY. They said no.

My problem is the lack of care with this company, the smug attitude that their rep Robert Walton gave me(by the way he is not even with improvements he is with some cover company called connerstone. ) Also when the manufacturing company called me to ask where I wanted the first door sent he said that they had PLENTY of doors as sometimes they break off thru negligence. The connerstone rep Robert Walton, said he cannot sell me parts. I said fine , can I get the name of the company who built it so I can get it thru there he refused.
Let me sum it up. If you buy at Improvements and your warentee is up you are screwed. Not only will they not help you BUT they REFUSE to let you talk to anyone who will. What kind of a third rate company does that.

Things happen. Items break under warrantee and out of warrantee. The company is only as good as how it treats its customers. An imptovements and connerstone are borderline pathetic.

Furthermore I explained to him that the side is also falling apart .I offered to send him photos and Robert Walton said he will see what he can do. I THINK WE ALL KNOW WHAT THAT MEANS.

So I have a crate with no door on it. I have to but a chair in front of the crate to keep my dog in. The are considering sending a warrantee side panel which if I do get it the crate dose me know good since they refused to sell me another door. I feel that they just do not want to be bothered and want to sell you another part. Come to find out that improvements is VERY EXPENSIVE. I found the same crate on Hayneedle.com for HALF the price. It seems that from my experience this is just one of those companies like SKYMALL that have a lot of items you can get somewhere else if you just do the homework. And I am sure you will DEFITNITLY be treated better.

Don't make the same mistake I did by buying from improvements
"

Rep reply posted Nov-17-2015

A rep from Improvements Catalog, ImprovementsCatalog, has responded

“We stand behind our products and want our customers to be delighted for years to come. Although this item was outside of warranty, we’re pleased to report that we were able to address the customer’s issue and send him a replacement dog door at our cost. He was very pleased with the outreach and resolution and said that he would revise his post soon to reflect his satisfaction.”


Rating 4/10
2/5
2015-09-19

"EUCALYPTUS FOLDING ARMLESS CHAIR - This chair looks great once put together, but the assembly of this chair is a nightmare! There is so little clearance between the pieces of wood that putting the four washers in place during the assembly took two people and over an hour for each chair...and I had four chairs to assemble. If I had known how difficult, frustrating, and time consuming the assembly would be, I never would have purchased this product. The matching table was ready to go. Why on earth would the manufacturer not sell the chairs the same way?"

Rep reply posted Nov-17-2015

A rep from Improvements Catalog, ImprovementsCatalog, has responded

“We appreciate and value feedback on our products. We want assembly to be user-friendly and as easy as possible. We reached out to the customer to provide additional support. She was extremely pleased with the quality of the chairs and table once assembled, and wanted us to have feedback for future products offered. We have passed along her feedback to management for consideration.”


Rating 2/10
1/5
2015-07-03

"My wife ordered the Bedrocks Lawn Border System for a flower bed border. Delivery was within five days of the order, but the package was not as represented in the catalog: sufficient stakes needed to fill the holes and hold the border in place were not included in the package. This makes the Bedrocks System unstable and unsightly. I am very disappointed in this purchase."


Rating 2/10
1/5
2015-04-29

"I will never order from Improvements Catalog again!!! I ordered a table cloth and it was the wrong size. I decided to return it for a refund. They sent a label that you have to use to return it. My tablecloth was $16.19 and my shipping was $7.95, which is a total of $24.14. They charged $8.95 for returning it. They refunded me only $7.24! Also, I had to pay $3.17 for a bubble mailer to ship it back. I always purchase thing online and I never had a problem with any other online stores. I am very disappointed!!!"


Rating 10/10
5/5
2015-03-29

"Ivy Faux privacy fence.
NO way could finish my project without it. great value for great product. Will need more in the next month or two.
"

Rep reply posted Mar-30-2015

A rep from Improvements Catalog, ImprovementsCatalog, has responded

“Thank you for the nice comment and for letting us know. We're very glad we could help!”


Rating 10/10
5/5
2014-11-24

"I ordered several different tinsel lighted outdoor decorations in July. Stupidly, I did not carefully inspect them until we started putting them together yesterday in preparation of putting them up day after Thanksgiving.
I ordered a Bambi and Thumper display as well as some Cardinals. Although I had to glue the ears, Bambi came with directions, the required pieces needed to put it together and stake it to the ground. Thumper on the other hand, looked like it had been sent back used to Improvements and they just resold it. It was worn with holes in it, had no directions, nothing to hold it together, and no stakes to hold it to the ground.
The cardinals are ripped along the seams and need to be completely resewn, the wings are detached and there is no way to attach them to the body of the bird.
I am so disappointed and angry. Angry at Improvements for passing off defective, obviously used merchandise, and mad at myself for not inspecting them thoroughly as soon as they arrived. It is too late to return them so I've thrown a lot of money away. Still have a couple more displays to put together. Have my fingers crossed that they will be in decent shape with all of the parts.Do not remember exact order dates.

***I don't know how to comment on the response to my review by Improvements Catalog, so I am just adding to this original review. I just want to say that I was very happily surprised to hear from Improvements and they were very concerned that I was not satisfied with my purchase. Although, it'd been months since the original purchase, they offered to discount my purchase or accept them as a return and reimburse the payment. I chose the discount because I'd already repaired the items myself, and put them out in the yard.
Improvements promptly credited my discount. I was very impressed at how quickly they responded to my review and offered solutions. I will have no reservations about ordering through Improvements again now that I know if something is wrong, they want to make it right. Excellent customer service!
"

Rep reply posted Jan-08-2015

A rep from Improvements Catalog, ImprovementsCatalog, has responded

“We’re very happy to report that we were able to resolve this customer’s issue to her satisfaction. As happens with every retailer from time to time, occasionally, despite our best efforts, a customer will receive defective merchandise. We called her, apologized for her experience with the product and gave her the option of replacing it or keeping it at a discounted price. She elected to keep it and we made the agreed upon price adjustment reflecting this. She commented that she was surprised that a company actually cared; we’re surprised there are companies that don’t.
If anyone else ever has a negative experience with an Improvements product, please, first, let us know there’s a problem and give us a chance to resolve it before publishing a complaint. We stand behind our products, our service, and our commitment to the satisfaction of our customers. Thanks!

And thank you Texanna33 for taking the trouble to post the very nice follow up to your original review!
We're very glad we were able to resolve your issue and, again, apologize for the inconvenience.”


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