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posted Apr-24-2012 “We apologize about the issue with the manufacture. Please read
http://impactcomputers.com/pricandav.html
ImpactComputers.com reserves the right to cancel or limit the order quantity on any (1) item, without prior notification. Large orders may require an approval/voice confirmation from the cardholder in order to protect the interests of our customers.
This approval may require additional verification which may result in the delay of the shipment of your order until such verification is made.
ImpactComputers.com reserves the right to refuse to do business with any individual or business, without prior notification.
Impactcomputers.com is not responsible for typographical errors. If a price or quantity on hand are incorrect we will fix the error on our web site as soon as we update our site again. We Have a catalog of over 250k products and our web site gets updated in a batch process that can range from 1 day to up to 30 days before all products are updated.
Due to the fast change in inventory quantities as well as market prices impactcomputers.com does not guarantee that the product will be available at the time that you place your order nor that the price will remain the same for any period of time and, therefore, Impact Computers should not be liable for any losses or inconveniences as a result of such a typographical or stock errors. If there is any change after you have placed your order we will notify the consumer as soon as possible and a refund in full will be issued for the purchase price as well as the shipping and handling costs.
For consumers that require critical parts, large orders, or time constrain orders please call to verify price as well as availability of the products.
If you have any questions on order acceptance, price or availability call 1-800-797-7164”
posted Apr-19-2012 “The website clearly stated Availability :
Usually ships in 3-5 days
http://www.impactcomputers.com/rb1-6427-000cn.html
You placed your order on 4-17-12 at 2:39 PM.
Today is the 19th which is less then two business days of processing.
We apologize you felt our CSR agent was breathing to rough for you.”
posted Apr-08-2012 “unauthorized rma.. the unit that was returned isn't the unit that we shipped.. the unit arrived with both usb ports ripped off and very dirty..”
posted Apr-04-2012 “Thank you.”
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![Share](javascript:share_rating({"review_body":"I bought a power supply from impactcomputers which was sent to me within a week, but when I got it, it was not the one I needed. Part of the problem there is a change in replacement parts from the original, so it was not really any fault of theirs. I put in the request for returning it and was told the next day that I would be completely refunded for the item. They were prompt and helpful on both sides. Thanks impactcomputers.","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1510737#comment1510737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"lhibshman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u2019t know where all this negative experience is coming from I had a great experience and would use this company again.<br><br> I ordered a hard drive for my 10 year old Sony Vaio, they sent me out the exact replacement, a New Hitachi HD and it was in the sealed Hitachi anti-static bag. The Hard Drive performed flawlessly for one day and then died (That is not their doing it was Hitachi\u2019s)<br> <br> I made a phone call and was greeted by a very courteous Staff member, she took my information and said they would get back to me a few hours later they did and here is an excerpt from the e-mail: <br><br> Thank you for contacting Impact Computers.We have received your inquiry regarding Order Number: 490546(DK23BA-15 - 15 GB Hard Drive - Quantity 1 - $29.95 Per Unit)<br>Impact Computers apologizes for the inconvenience this may have caused, we will send you a replacement. <br>No RMA (Return Authorization Number) will be issued since the part(s) no longer needs to be returned.<br>We appreciate your patience and hope to continue to serve you in the future.<br>for peer-to-peer help,please visit our forum at http:\/\/www.impactforum.com<br><br> I thought I was going to have to ship this back, No I didn\u2019t have to and they shipped another one right away, I will Highly recommend them, sometimes the problem lies with the Customer.<br>I work with hundreds of Guests at our Resorts in Customer Relations rectifying problems and I find it is all about Attitude<br>This is the first place I\u2019ll look for parts and the first place I\u2019ll recommend. I\u0027m a Happy Camper.<br> Eddie V.","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1492739#comment1492739","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"KJ4FGI","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company really screw me up. I ordered an apple Mac Mini Power supply which was in stock at the time of purchase. Here is the email I got on April 20 after I asked them about my order: <br>\u0022The part\/s<br><br> Impactcomputers.com<br>(661-5654 - Power Supply)<br><br> was\/were not in stock at the time that you placed your order. We are expecting it to arrive to our facility within approximately 5-7 Business Days and then shipping it out for you.<br><br>You will receive a tracking number via email once it ships from our facility.<br><br>We apologize for any inconvenience this may cause.<br>\u0022<br><br>Here is the email I got on April 24:<br><br>\u0022Regarding order number 489793:<br><br>Due to the fluctuations in inventory quantities as well as market prices, the price of 661-5654 - Power Supply<br>661-5654 - Power Supply has been correctly updated to meet the market value. <br>The new price is $98.59. We are expecting it to arrive to our facility within approximately 3 - 5 Business Days.<br><br>Please reply with approval or denial of this price, please be advised that if this is denied your part will be cancelled off the order.<br><br>We apologize for any inconvenience this may cause.\u0022<br><br>This is terrible, I could not believe it. I asked a refund still nothing.<br>","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1481657#comment1481657","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"LAB2006","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed the order on 4\/17 with next day air shipping. Their website clearly states that the order would ship same day if placed before 5pm eastern and I placed my order at 2:30pm eastern. By 4\/19, my order still hadn\u0027t shipped... I was then told (after having to take time to contact the company) that the order won\u0027t ship until 4\/29. Ridiculous! No communication with buyer! A company needs to communicate with the customer especially if a part is out of stock! Don\u0027t just hope the customer will sit around with his thumbs up his butt waiting for a part to show up. Ridiculous and stupid customer service. Also, the customer service rep breathes WAY too loud into the phone and it is totally NOT sexy...<br><br>Im sorry, I must have mis-interpreted the image on your website that CLEARLY states: <br>\u0022BUY TODAY, SHIP TODAY!<br>Just place your order before 5:00pm EST, and Impact Computers will ship directly to you the same day!\u0022<br><br>Either that or you have no clue what is on your own website. Also the problem is that even if I would have waited 5 days, the order wouldn\u0027t have shipped until 4\/29 according to the rep.","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1468273#comment1468273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"spatch359","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This website is the most blatantly horrible place to go for computer parts either new or used. I went here to buy a IO control panel for my old dell xps 400 that I loved dearly, and these people sent me a broken board. then they had the audacity to say I sent them the wrong part, and proceed to say that I broke the part when I tried to install it! you can\u0027t have it both ways. I still have my old part to prove that I did not send them mine. The quality control of this company is horrible. DO NOT ORDER PARTS! IT IS A FRAUD AND A NIGHTMARE FOR SOMETHING SIMPLE. now they\u0027re going to charge me to send a broken part back or they\u0027ll throw it away. what a joke i\u0027m out 50 bucks and they want more. ridiculous. how they\u0027re still in business is beyond me. <br>Edit: they sent me an email saying they\u0027re going to refund money, but i\u0027ll wait and see on that. ","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1430397#comment1430397","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"disatisfiedanger","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been a loyal customers of Impact Computers for 8 years. Very friendly vendor, and they have the hard to find parts you need for repairs.","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1420999#comment1420999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"Dfuerstnau","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I work for one of the biggest Universities in South Florida and most of our non-warranty parts for PCs and now printers are purchased from Impact Computers. They usually have good prices and quick next day delivery.","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1402699#comment1402699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"arcollad","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello IMPACT Computers:<br>Re: Raul Nolasco Deserves a Kudos<br><br>We would like to exalt the high praises for your colleague\u2026 Raul Nolasco. <br><br>Well\u2026 once again\u2026 Raul has gone beyond the call of duty by performing GREAT CUSTOMER SERVICE left & right\u2026 Raul Nolasco truly has a grasp on the entire meaning of CUSTOMER SERVICE\u2026 our success rate is 99.99% when we ask Raul for help... this week was a prime example\u2026 he knocked out an ordering issue w\/o a problem. <br><br>Anyway\u2026 if it\u2019s time for Raul\u0027s periodic performance review\u2026 will you please reward him for his CUSTOMER SERVICE dedication and for his GREAT Customer relationship he has w\/ us here at Meyer Hill Lynch Corp\u2026 hard working and successful Impact Computer Customers in Northwest Ohio.<br><br>That\u2019s it for now\u2026 thank you for everything your Sales Team does for us and please keep up the passion your Team has going for them\u2026 don\u2019t worry\u2026 we\u2019ll be back\u2026 needing help\u2026 AGAIN!<br><br>Best Regards,<br> <br>Mike Fritz<br>Controller<br>Meyer Hill Lynch Corp.<br>1771 Indian Wood Circle<br>Maumee, OH 43537<br>mfritz@mhl.com<br>419.720.4234<br>419.897.9710 fax<br>","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1263531#comment1263531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"MeyerHill","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sales Reps at Impact are quick to respond to our RFQs. They tell you upfront the sub #s to the parts you\u0027re looking for. Shipments are always on time.Easy to deal with RMAs.","link":"http:\/\/www.resellerratings.com\/store\/Impact_Computers_Electronics\/comment\/1391999#comment1391999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Impact_Computers_Electronics.jpg","store_name":"Impact Computers & Electronics \/ impactcomputers.us","username":"SYSTECH1","rating":"5"}, "single");){kind=link}
"Very seldom cases we found people with business that really take care of customer, and this is one of them. Whatever the problem I had with an item I bought in his web, the problem was resolved in in a flash.
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