ID Wholesaler Reviews - idwholesaler.com Ratings at ResellerRatings

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idwholesaler.com

Office Furniture, Machines, Supplies

Rating 9.66/10 1,026 reviews

9.66/100
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ID Wholesaler participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,969 merchant members.
 

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All Customer Reviews (1,027)


Rating 10/10 5/5
modified review posted May-20-2013

"I was very satisfied with my on-line experience. Your website is very customer friendly. Also very satisfied with the Account Manager's follow-up. Mr. Ryan McCarthy was helpful and friendly!"

Rating 10/10 5/5
modified review posted May-20-2013

"I have been ordering product from ID Wholesaler for years.
I have had zebra and eltron printers for alot of years. I order my color film and cards from ID Wholesaler and the best thing about the company other than their supplies is their customer service. I usually work with a man named Adam, who is always willing to answer any questions or suggest new items.
Ihope to continue giving them my business. I would recomend them to anyone needing quick, excellent service and products."

Rating 8/10 4/5
modified review posted May-20-2013

"My order was not entered in a timely manner, which is not usual for this company. Must have had an off day. "

modified review reply posted May-22-2013
idwholesaler's Avatar
idwholesaler, ID Wholesaler rep has responded

“Hello,

Thank you for taking the time to provide feedback on your recent experience with ID Wholesaler.

We strive everyday to provide exceptional service to all of our customers and it is disappointing when we do not hit the mark. We apologize for the delay in getting your order placed and the inconvenience.

We thank you for your continued support and sincerely appreciate your business.

Kind regards,
ID Wholesaler Customer Service”

Rating 4/10 2/5
modified review posted May-20-2013

"The film for printing the ID cards is backordered. So I have a new printer that I can't use until the film for the printing arrives. Sort of like giving a 16 year old a vintage Mustang, but an empty gas tank and a locked gas cap."

Rating 4/10 2/5
modified review posted May-20-2013

"After placing an order, sales rep quickly noticed our error when entering the order. This was impressive, and we reordered the correct item. However, we are dissatisfield because the restocking fee was going to be charged. The notification from the sales rep was so quick, that we did not understand why a restocking fee would have been charged. In the end, we were responsible for half of the restocking fee. This was very disappointing."

modified review reply posted May-22-2013
idwholesaler's Avatar
idwholesaler, ID Wholesaler rep has responded

“Hi Michelle,

Thank you for taking the time to provide feedback of your recent experience with ID Wholesaler.

We strive every day to provide our customers with great service and fast shipping, and in most cases are able to ship items from our warehouse the same day they are purchased.

While your Account Manager was able to catch the mistake made in your online order that same day, our shipping team had already processed the order and paid for the free UPS ground shipping.

To save you the trouble and cost associated with an incorrect item purchase, your Account Manager will work with you to ensure the correct part number is reordered the next time you need to restock items for your printer.

We apologize for the inconvenience and do sincerely appreciate your business.

Best Regards,
ID Wholesaler Customer Service”

Rating 10/10 5/5
modified review posted May-20-2013

"Always punctual and efficient"

Rating 8/10 4/5
modified review posted May-20-2013

"Still have not received our cards."

Rating 10/10 5/5
modified review posted May-20-2013

"Great contact throughout process."

Rating 10/10 5/5
modified review posted May-18-2013

"Derek was very helpful, and made my transactions so easy!"

Rating 10/10 5/5
modified review posted May-18-2013

"Very satisfied. Teresa is always a wonderful help. Great asset to your company.
Thank you,
Ande"

Rating 8/10 4/5
modified review posted May-17-2013

"Good selectin of lanyards but I wish you would offer a set of multiple colors . "

Rating 10/10 5/5
modified review posted May-17-2013

"They did a great efficient job delivering our products on time!"

Rating 10/10 5/5
modified review posted May-17-2013

"Employees very courteous, and shipping was very fast.

Thank you."

Rating 10/10 5/5
modified review posted May-17-2013

"Quick response to my request for a quote. Great job contacting through email. I also appreciate following up to make sure that I received the product."

Rating 10/10 5/5
modified review posted May-17-2013

"Great prices, customer service & quick delivery!
Thank You!"

 
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