4/5

posted Jan-28-2011

"I purchased a Canon lens and flash on-line and was very pleased with the price.

However, there was a problem with the credit card. I had entered an incorrect billing address (by mistake). I was sent an E-mail to contract them. When I contracted them to correct the billing address issue, I was informed the flash required batteries, which weren't included. They suggested I get some rechargeable batteries & a charger. On the spur of the moment I said, "Yes."

Everything arrived factory sealed and in excellent condition. However, the batteries & charger were grossly over priced -- I was charge 350% over the highest price I could find on the Internet for the same model. They knew what they were doing wasn't above board, because they lumped everything under one charge instead of breaking out the cost of each item. Thankfully, I had printed out a copy of the web page which showed individual prices for the lens & flash.

I contacted them and expressed my dissatisfaction in the gross over charge. I got a partial refund. [I could have gotten a full refund by returning them, but I chose to settled for the partial refund.]

I will purchase from them again, but I will be extremely cautious of adding anything to my on-line order without doing some research first!!!"

This review was modified by Wrecks31415 on January 28 2011 07:51:42 PM

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5/5

posted May-09-2010

"I purchased the Sony digital camera and everything arrived intact. I'm very happy with my purchase and the speed of delivery."

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1/5

posted Feb-17-2010

"Horrible experience. These people are crooks. I bought a Nikon Camera that was listed as "USA Model" with a description that said includes full manufacturers warranty. Was subjected to the bait and switch phone call with the aggressive selling tactics. When I contacted Nikon they informed me that NO equipment purchased from this vendor was authorized for sale in the USA and there was no manufacturers warranty. I contacted the merchant and they were terrible to deal with and refused to accept a return."

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1/5

posted Feb-12-2010

"AVOID AT ALL COST!!! You will get an email message the day after you place on on-line order telling you to call them to "expedite" the order. You'll get a salesman who will try to get you buy something else because what you ordered is backordered. When you refuse, he will say OK, but it could take months to get what you want. If you try and cancel, he'll tell you there is a 15% restocking fee.

I hate these slimeballs."

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5/5

posted Dec-03-2009

"My Denon AV receiver arrived as ordered . Was concerned that they were not authorized dealer so I payed about $60 more for a 2 year extended warranty. Hope I wont have to use it. Unit works fine since purchase over a month ago. "

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4/5

posted Dec-02-2009

"I purchased a Canon 5d mkii on 10/29/09 via the phone at what I believe was an excellent price - it was (I think) about $300 less than the B&H price. During my phone conversation, they made it clear that this was indeed a 'gray' market product and it would only come with their warranty card. Their accounting department confirmed my order the next day and they did ship it out that very day - they are very quick to ship. However, I must say that my box was missing the software CD and full manual. I called about the CD immediately and followed up about this once per week for a month before realizing that they (actually Tommy) were just giving me the run-around ('it's in the mail', 'oh, we just ordered it', etc). I called Canon directly and they are shipping the items to me. Also, they seemed to indicate that as long as I had my receipt, they'd help me with any issues I may have with my camera. Summary: I'd buy from these guys ONLY if there's a BIG difference in price."

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5/5

posted Nov-21-2009

"Great Service, Great Product and price, received a day before promised date....Would shop here again !!"

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5/5

posted Nov-21-2009

"I ordered my Nikon 70-300mm f4.5/5.6G IF-ED from Bob. IbuyDigital was not my first choice as I had not done business with them before. However, after trying to buy the lens from another re-seller that tried to charge me for the Nikon 5 year extended warranty that comes with every lens I decided to try Ibuydigital.
I was impressed with the ease of order placement, the personality of the salesperson and the expeditious manner in which the transaction was handled.
Bob did try to up-sell me on a number of things related to the lens, which is his job, and convinced me to take the extended 3rd party warranty that extends the warranty to seven years.
I would not have a problem ordering from them in the future."

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4/5

posted Nov-18-2009

"Ordering was easy, the product I have received is just what I expected, and the price was excellent, and people are courteous, however after sale communication is lacking. I ordered two items (a camera and camera kit). I received the camera, but there was no mention of the kit or that anything was on back order or that it was a partial shipment--so I called to verify that the order had been received. It had been ordered, but they were waiting on a battery--which is an item in the kit. Following my call, they sent the kit--less battery. I just made my third call to them and again got the “it’s due by the end of the week” answer. I ordered the items well in advance of a major overseas trip—that was three months ago! We are leaving in two weeks; and I don’t have a lot of faith that I will get the battery in time."

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5/5

posted Nov-16-2009

"Best price by far! I ordered a Canon 580 EX II Flash. Fast shipping, everything came as expected. I would buy from this place again! Thanks!"

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