Import Auto Performance Reviews - iapdirect.com Ratings at ResellerRatings

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iapdirect.com
Rating 9.50/10 23 reviews

9.50/100
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Import Auto Performance participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,986 merchant members.
 

All Customer Reviews (23)


Rating 10/10 5/5
modified review posted May-29-2013

"The price lured me in and the customer service keeps me coming back.

I got excellent customer service, which allowed me to correct my initial order and my new order was shipped the same day that I corrected it.

I've bought other parts from Import Auto Performance, always with fast shipping.
"

modified review reply posted May-30-2013

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for the kind words! It was great working with you as always! -Peter”

Rating 10/10 5/5
modified review posted May-15-2013

"very good service, super fast."

modified review reply posted May-16-2013

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for the feedback and business! Glad we could help! -Peter”

Rating 10/10 5/5
modified review posted Apr-12-2013

"All in all I am satisfied. Delivery was quick, the extra delivery charges (to Canada) were not too high. For a $145 Quickset, I ended up paying CDN$210 when all the shipping, handling, duty and taxes were included.
My dealer charges me $80 per year to get my TPMS sensors reprogrammed. With the Quickset, I will recover my investment in a little over two and a half years.
I had to download a driver before the sensor would work and was unable to enter the year of my car (2113). It would be great if the software worked on Android & Linux based devices."

modified review reply posted Apr-12-2013

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for the feedback and the 5 star rating! Looking forward to working with you again.”

Rating 10/10 5/5
modified review posted Mar-24-2013

"excellent, fast and precise communication, both on technical issues and commercial or delivery. The personnel is competent, polite and responsive.
I highly recommend IAP, including for shipments to Europe."

modified review reply posted Mar-25-2013

Import Auto Performance, Import Auto Performance rep has responded

“We greatly appreciate the positive feedback. It was a pleasure doing business with you!

Best regards,
Amanda”

Rating 10/10 5/5
modified review posted Feb-07-2013

"Excellent Customer Service. One of the ball joints that I ordered were defective and I got one shipped to me the very next morning. Definitely will do business again."

modified review reply posted Feb-08-2013

Import Auto Performance, Import Auto Performance rep has responded

“Great to hear. Glad we could take care of you. Very, very rare to have a defective item but in the event that this happens, we stand behind it 100%! I look forward to working with you again soon. -Peter”

Rating 10/10 5/5
modified review posted Jan-30-2013

"The best experience to date shopping online. "

modified review reply posted Jan-31-2013

Import Auto Performance, Import Auto Performance rep has responded

“Yay! So great to hear. Thanks for the feedback. Looking forward to speaking to you again soon!”

Rating 10/10 5/5
modified review posted Jan-17-2013

"Happy with product. Fast shipping and great service."

modified review reply posted Jan-17-2013

Import Auto Performance, Import Auto Performance rep has responded

“So glad to hear it! Looking forward to working with you again very soon!”

Rating 10/10 5/5
modified review posted Jan-14-2013

"My question was answered & I ordered the needed part."

modified review reply posted Jan-17-2013

Import Auto Performance, Import Auto Performance rep has responded

“Thank you for taking the time to post your review! Glad to hear we could help. Take care! -Peter”

Rating 6/10 3/5
modified review posted Oct-13-2012

"website was great. i never got my tracking number tho. just bunch of email with discounts."

modified review reply posted Oct-15-2012

Import Auto Performance, Import Auto Performance rep has responded

“Hello James,

Thanks for taking the time to provide a review! Sorry to hear that the tracking number never arrived in your inbox. We have an automated system that sends these out as soon as the label is printed. I show it was sent to your Yahoo email address. Perhaps it landed in your spam folder.

As for the discounts, you are welcome not to use them. :) Just kidding!”

Rating 8/10 4/5
modified review posted Oct-11-2012

"Good selection online. Order arrived quickly. One component was missing cotter pin and the instructions, fortunately, I had replacement cotter pins and another copy of the instructions."

modified review reply posted Oct-11-2012

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for taking the time to post a review! All of our items are brand new and arrived pre-packed from the manufacturer. Rarely does this arise so thanks for making us aware. Looking forward to helping you again in the near future.”

Rating 10/10 5/5
modified review posted Oct-10-2012

"My experience was good. The was an adress shipping issue but the IAP customer service resolved the issue during shipping because of quick response not delaying things at all. Also from the website i was able to buy the right part and next day installed them and the fit perfectly, allowing me to get my car back on the road ASAP. The price was great also.Thanks IAP."

modified review reply posted Oct-11-2012

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for the review! So great to hear we met your expectations. Looking forward to another opportunity to help you. Take care! -Peter”

Rating 10/10 5/5
modified review posted Oct-04-2012

"Great seller. Very prompt shipping and very helpful service. "

modified review reply posted Oct-05-2012

Import Auto Performance, Import Auto Performance rep has responded

“Thanks so much for the review! Please let us know if there is anything else we can do for you. Enjoy the weekend!”

Rating 10/10 5/5
modified review posted Sep-19-2012

"i found IAP on ACURAZINE.com, they had the best price on aftermarket suspension components for my 2 cars....
i decided to go with them, they were quick to answer in e-mail and quick to call me as well! it felt like a good thing, so i received my INGALLS front camber kit in a few days and i am very pleased as the product was in stock, came in perfect condition and lightning fast delivery...also delivery was at no cost!!! i will be writing a second review in a few days when my other product that i ordered today comes in!! great company! thanks again

mike D"

modified review reply posted Sep-20-2012

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for taking the time to post feedback Mike! We appreciate your business and enjoyed working with you. Looking forward to our next phone call. Enjoy your camber kits!”

Rating 10/10 5/5
modified review posted Sep-01-2012

"Great, prompt sales and after-sales service. I'm over the other end of the world but purchasing from IAP is like doing it next door. Just brilliant! Thank you!"

modified review reply posted Sep-04-2012

Import Auto Performance, Import Auto Performance rep has responded

“Thanks for taking the time to post your review! We enjoy doing business with you and hope to work with you again soon!”

Rating 10/10 5/5
modified review posted Aug-20-2012

"Import Auto Performance really cares about customers. Amanda and Peter went above and beyond with regard to fulfilling my order. There was an issue with shipping on my order that was no one's fault, and they made it right. I recommend IAP to everyone! Thanks!"

modified review reply posted Aug-20-2012

Import Auto Performance, Import Auto Performance rep has responded

“Thank you so much for your business and for taking the time to post a review! It is important to us that your experience is top notch! Glad to hear that you feel the same. :)”

 
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