5/5

posted Nov-05-2009

"This is a great website/store. I received the product I purchased exactly as described. The people at IHTHT even personally called me after I logged a ticket. I dont understand the reviews below saying they never respond, not only did I get an email response, but as mentioned I received a phone call!
Would definitely recommend.
Shipping does take a couple days to be sent out, but that is clearly stated on their website (it says up to 10 business days)"

This review was modified by joeboeing on November 05 2009 11:51:01 PM

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5/5

posted Dec-13-2009

"I love this site and have always received quality products from them. I am able to use PayPal and not use my Credit Card number online. I have been buying from them for a couple years and have told friends and family to check them out. "

This review was modified by ronih2o on December 24 2009 09:30:24 PM

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1/5

posted Jan-14-2010

"CAUTION BEFORE BUYING

1) Company claims a 72 hr. shipping window. Ten days later, no shipment had been made.

2) Company does not return email concerns about shipment. Upon research a week afterwards, it appears emails are still pending and never read by the company.

3) Company finally provided a FedEx shipping number for the order product. However, the number is not a FedEx, UPS, or USPS format number. It appears the provided shipping number is bogus.

4) Company has yet to respond or correct this erroneous shipping number.

5) It appears I have to file a claim with my credit card company to get my money back under the justifications that order was never received and company ignores contact attempts of concern.

"

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1/5

posted Jan-14-2009

"I ordered 2 HDMI cables on 1/6/09. On 1/8/09, I received an email stating that the merchandise had SHIPPED. Not that the shipping label had been printed, but that the order had been shipped. It is now 1/14/09 and the USPS website shows that the electronic shipping info has been received but that the package is not even in their hands yet. As the previous reviewer stated, I will never again be ordering from this company again."

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1/5

posted Oct-06-2010

"GUYS. DO NOT BUY FROM THIS COMPANY!

The following is my 1 time experience from this company. And that's all.

1. No order confirmation email.
2. No shipment, tracking email.
3. 2 weeks delayed shipment without notification.
4. You don't ask, it doesn't ship.
5. Received item after 3 weeks.
6. The quality of the product is SOOOOOOO low.

I feel like dumping money in the water. BTW, this company is connected to www.13deals.com. I suggest you avoid that one, too.

Good luck!"

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1/5

posted Dec-29-2009

"I placed this order on 12/9. Eventually Fed Ex tracking showed it stuck in WV for 9 days, then in Forest Park IL for 6 days, and now it shows it going to WI (I live in IL). I have "opened tickets" with this company daily and have not yet received a response from them. Never order from this company!!!"

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1/5

posted May-05-2008

"Purchased 4 iRiver H10 20GB MP3 players from this website. They were advertised as "New - Retail" with a 12 month Warranty. When I received them, they were in a plain white box that clearly said "Refurbished" and "90 Day Warranty".

Trying to get a response out of these people is like pulling teeth. The only way you can contact them is by creating a "support ticket". I created such a ticket 10 days ago. It took them 4 days to respond. They said they were sorry and offered to replace the units with "new" ones. I said no thanks, I would like a full refund. That was 6 days ago and I have yet to get another response from them!

The units they were selling as "new" have now been changed to indicate "refurbished" so they obviously never had "new" units to begin with.

They also give "points" for each purchase, which can supposedly be used to purchase additional items, but they have yet to offer any items that can be purchased with these so-called "points".

They have a page that describes the point system. It lists 3 steps; Step 1, buy stuff and earn points. Step 2, save those points until you see something you want. Step 3, trade them in for free stuff or chances to win stuff- you choose! (step 3 is coming soon, we promise but until then keep earning and saving those points!)

What a joke!"

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3/5

posted Sep-17-2010

"This company used to be a great source for XXX but I am not sure what has happened. Not replies to emails or phone calls. I will not recommend this store to anyone. I hope they will bring their customer service back to the way it used to be. I will be able to recommend them then.
"

This review was modified by hotti101 on September 20 2010 03:04:31 PM

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3/5

posted Jan-18-2011

"This company is in no way a scam. They ship slow, but they don't make that a secret. I have ordered here between 15-20 times. Everything has come as promised in the condition promised with ZERO issues. I understood the ship time as well as the order processing time prior to buying. They have always been upfront with their affiliates (jamminbutter, 13deals) and when the payment would be charged. They oversold on one of my orders and it was canceled. I was told promptly, apologies were issued and at no point was I charged. They gave me a code for free shipping on my next order for the issue. Fair enough I guess.

Simply put, if you don't read before you hit the pay button, it's your own fault. If you need a newly released item and need it TOMORROW, go pay full retail. If you want an item thats been out a while for a significant amount off use IHTHT.

I am not going to call this my favorite place in the world to shop, but they do what they do at a fair price and are NOT a scam company."

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1/5

posted Jul-15-2010

"I have left a lot of reviews hear at ResellersRatings.com in the past and most all of them have been positve.
But this time I'm afraid thats not the case:

June 6th, 2010 I ordered a Steam Mate Dryer Ball from IHAVETOHAVETHAT.com for $4.49 + $1.99 shp = $6.48 and finally 3 days later I got an email that says I paid for the item on 6/09/10, so I'm like I guess they took 3 days to collect my money from Paypal before they acknowledged that'd I'd even made an order with them.
On June 16th, I tried to shoot them an email but the only way to contact them is to open a "Support Ticket". I tried to call them but you only will get a recording that they never rely to.
On June 23rd, I finally got a reply that a "Support Ticket" had been opened and that somebody would be in contact with me shortly.
On June 24th, I got an email saying that my item has been shipped, (only 19 days after I ordered it).
ITS A REALLY GOOD THING I DIDN'T REALLY HAVETOHAVETHAT, VERY BAD OR I WOULD HAVE BEEN SHEOTT OUT OF LUCK.
At last on July 1st the item finally arrives(7 days of shipping ???? from Johnson City, TN to Charlotte, NC...Come-On-Man...its not even a 100 miles, I could have walked there and back and got it in 7 days) So the Dryer Ball came in a white paper bag that was squished all to hell and gone. My mailman looked at me and said thats the way we got it from FEDEX, (see thats another thing thats messed up about IHAVETOHAVETHAT.com, when I finally did get a tracking # it was thru FEDEX, and then they delivered it to the USPS and then my mailman delivers it to me, Very round about way of shipping) But it looked like the factory sealed package was opened by a pair of sizzors and stapled back together and sombody had to step on the item to get it back in the plastic package. Luckily its a rubber ball and I was able to squish it back round again.
Well the item itself is a piece of garbage, its nothing more than a blue rubber ball with some slits in the side of it with a piece of foam inside it and that when you pour water in it,(like your suppose to do so it makes steam while its in the dryer), well it leaks out all over you, the floor and anything else around on your way from the sink to the Dryer.

But for an item (good or bad) that weighs less than a pound to take 26 days to get 100 miles is ridiculous.
This lack of Customer Support, non responsiveness ot emials, slow ass shipping process, guarantees that I will never do business with them again.

One other NOTE: be aware that 13Deals.com and pets.13Deals.com are the same company as IHAVETOHAVETHAT.com and the item I bought from them also took almost a month to get to me with no response to my inquires.

My Advice to all Online Buyers : Don't buy anything from any of these stores unless you want some used junk that takes a month to get to you.
I also found out that Walmart had the Steam Mate Dryer Balls for only $3 more and I could have saved myself 4 weeks of aggravation and disapointment, and at least with Walmart I could have taken the piece of junk back and got my money back.

P.S. that "Rewards Ticket" Gimmick they got going, is just that, " A Gimmick", they have never set up anything to be given out as "Rewards". Its just a trick to get you to buy some more of their garbage. "

This review was modified by brainpup on July 15 2010 01:26:30 PM

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