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"Total frauds! Places an online order and then cancelled it 30 mins. later after I found a better deal. They refused to acknowledge my cancellation and immediately charged my Amex card and shipped the item 3 weeks later. Rejected the shipment and then they tried to charge me for shipping both ways as well as a restocking fee. American Express gave be back the missing credit and they are under investigation. BEWARE!!!!!!!"
"On 12/04/05 my washing machine broke down and I need to replace it for my family of five. The most competitive price listed was by a company called HypAudio.com at $998.00 plus $149.95 for shipping and delivery of a new US warranted machine. I submitted my Discover Card information and was charged $1147.95 immediately and received an invoice # 42860 stating that my machine would ship in 2-3 days. There were NO disclaimers presented to me prior to this purchase. I received an email on 12/05/05 requesting that I call the ‘Verification Department’ for this order. When I called, I was told that because HypAudio was not an Authorized Maytag reseller, the US warranty was void and my credit card was to be charged an additional $ 154.94, Invoice # 4047509 for a non-Maytag extended warranty. At this time I asked to cancel this order and was told that the order could not be cancelled. I sent sent an email to hypaudio.com detailing my complaints and canceling my order. On Tuesday 12/13/05 I received an email claiming that hypaudio would debit my credit card $507.00 for processing, shipping and restocking of this item that never left the local area. I responded to this email again detailing my complaints against this company. I discovered that there were no companies or DBA’s registered with the Secretary of State of New York with any variation of the name hypaudio or hypeaudio. I sent an email requesting the REAL name of the company in order to file complaints with the authorities. They refused to provide me with this information. ‘Customer Service’ sent me a very offensive email back (unsigned, as were they all) stating that no dispute resolution would be offered and all my emails would be blocked or deleted.
I worked backward from the shipping invoice and the REAL name of this company is: Thunderball Marketing, Inc., 10 Cragwood Road, Avedel, NJ, 07001. The responsible party for process service is: Ely Levy, 2134 Ocean Parkway, Brooklyn, New York 11223"
"SCAM ARTISTS. Took over a week and then shipped COUNTERFEIT products. Calling their support line is fun if you are a masochist. They have an answer for every question that basically amounts to: "Yeh, so what are you gonna do about it?" or "We will have to call you back" which of course NEVER happens. They also just straight out hung up on me. These guys are the type of business that gives the internet a bad name."
"Where to begin… what a horrific experience. I was a fool to go with the lowest price, thinking I was getting the best deal. Hype Audio is an extremely fraudulent company. They operate under four or five different company names, all owned by A Heffco Company. They simply just lie to you.
I ordered a Large Screen CRT Rear-Projection TV from them via their website. Like everyone else, I immediately received order confirmation and a credit card deduction – at the time of order, not shipping (should have been my first clue). The next day, I received a call from a salesman “confirming my order”, but really calling to sell me the extended warranty. Hard selling practices (2nd clue). Next, their website continually said “Will ship within 2-3 days” for order status. 8 days later, no change in order status, and no email with tracking info as promised (3rd clue is the charm). I called “customer service” and managed to speak with a man named Rob. He assured me my order would ship the next business day.
So, when I received no email with tracking information and there was no status change on the website, I called again. Got Rob again. He said “I see your order as shipped in my computer system, but I have no tracking details. Let me check with the warehouse and call you back” Did you catch that… it had shipped, but he has no shipping details.
After a few hours and no call back, I called “customer service” again, and guess who picked up… Rob. Well, Rob informed me that my television was on backorder. I think what happened here is my television actually grew some legs and decided, I don’t want to be shipped, and walked back to the warehouse. The fact of the matter is, the product was never in stock, a common problem with the Heffco Companies, but they would not divulge this information.
At this point in time, I cancelled my orders, one for TV and one for extended warranty. I asked for an email confirmation and Rob said “we don’t do that.” What?!? Later that day, I emailed and faxed the company requesting cancellation with very detailed and specific information on what I ordered and what I was canceling. The next day, I called to make sure and Rob said he cancelled the order for the TV, but not the warranty. “I didn’t know you wanted to cancel that.” Needless to say, I got my RMA number.
In the end, I got a full refund, but I am lucky. I have read many bad bad bad reviews of this place and many unfortunate people are just plain ripped off. I have learned that the lowest price shop is not the best place to shop. Play a little extra to a reputable company and sleep easy at night.
"Tried to purchase a new Yamaha RX-V750 from this company from shopping.yahoo.com (as they had the best price). Recieved a invoice after 1 day saying the order would take 2-3 days for processing. Their website had the item as "sellout risk high". 8 days later, nothing was yet posting to say it was shipping. Called the retailer. Was told that Yamaha was the cause and they were slow in shipments. I told them I wanted to cancel my order. I was then told I had to wait 24 hours as they had to send a cancel order to the distributor and to call back on Friday June 18th at the same time. Called back only to find out their office hours are not open at the "same time" on Friday. They are closed on Saturday. Spent 30 minutes on hold and 2 different "customer service reps" later was told my order was cancelled. Will never deal with this company again. (a) Incorrect order status message sent (b) No order cancelled email confirmation (c) Website inaccurate and not tied obviously to inventory.
"$543.89 charged for goods and sevices never received
I originally found this seller, oneclickdigital.com, through pricescan.com, a price comparison site. I placed an online order on 2/21/06 for one Sony DSC M2 for $369.00 U.S.D. plus $14.90 s&h. When I had not received any order confirmation the next day I called their 1-800 customer service #. The sales rep then explained to me an extended service plan for 5 years that included "accidental damage, theft and loss with no deductiable" for an additional $149.99. I specifically asked who the plan was from and he said "direct from sony". When I doublechecked on this plan on their site after hanging up it was not described as he stated. I also checked the sony site and that plan does not exist. I called back immediately to double check to see if there was any misunderstanding and he very rudely told me it WAS as he had explained and what a good deal I was getting and hung up. I called back first thing the next morning (2/23) and stated that I wanted to cancel the order completely and was told I could not because it had already been shipped . Since then I have emailed customer service several times and called back repeatedly as well as checking the shipping status at their site. There was no tracking number and I have only rec'd one email response saying the tracking info would update by sunday 2/26 (I was originally told it would update in 24 hours on 2/23when I tried to cancel) Each time I call I get the same person, once I asked for a customer service manager & was told to call back in one hour when I called back the very same person told me that they were the owner of the company and repeated the exact same line about the great deal I was getting before hanging up. There have been other customer complaints posted about this same company on the pricerunner site since my purchase date stating similar incidents. There were also claims that this same company is operating under 4-5 other names. I went to the site of one of these other names listed, a Circuit Digital and I called their 1-800 sales number. When the sales rep answered all they said was “Can I help you?” without stating any company name. I then asked if I had reached oneclickdigital and was told yes I had. Then I asked the rep. if it was also Circuit Digital and was immediately told to please hold. I was on hold for ten minutes before I hung up and called back. I inquired again which company I had reached and was transferred. The next person tried to tell me that they had never heard of Circuit Digital even thought that was the # I had called, not the one on my invoice from oneclickdigital.com. They also have the EXACT same customer service email address. I can go to any of these sites and log on to the "my account" page wuth the email address and password I created at oneclickdigital and all of my info and the exact same order # come up.
Only after I emailed their customer service and stated that I would be reporting them for fraud did I get any response. I then explained that since the plan they sold me was bogus , I wanted the $149.99 charge for it removed and was told that I would have to wait until the package arrived because the plan was “in the box” and they don’t have the invoice # needed to refund. Then after several minutes of arguing they gave me a tracking number from U.S.P.S. ( I was told it would be shipped FedEx Priority when I paid) When I went to the U.S.P.S. website the number came up as invalid on the track and confirm search.
U.S.P.S. Tracking # 23031610600037224253 Order # 209435
Oneclickdigital.com / Ideal photo and video 1080 McDonald Ave Suite 303 Brooklyn, N.Y. 11230 718-232-2749 / 877-232-2740 (Email) - customer service@digitalsupportdepartment.com
OneClickDigital.com 7012 20th Ave. Brooklyn NY 11204 (address on site changed 3/3/06)
Digital fuze 1051 Dahill Road Brooklyn NY 11204 UNITED STATES
Top Dog Distribution E-mail address Head Office Address 7012 20th Ave. Brooklyn NY 11204, 877-432-6137 1-800-123-4567
http://www.donwiss.com/pictures/Brooklyn Stores/ (this is a website dedicated solely to exposing all the bogus names this particular company is using.) "
"Called Ideal Audio Video and ordered a Samsung DLP on 7/12. Went back on the internet and did some research on this company. Found out they had many aliases, and each one of their names had terrible reviews. I immediately called the company bac, about and hour in a half later to cancel this transaction. To my surprise, speaking with Jeffrey, order had already been processed and shipped out. 1st lie! I never received any type of confirmation on my order, no purchase order nothing which he told me he sent via email. 2nd lie! We both went round and round, had to get my husband involved, and finally told them I am cancelling with my credit card company. This company will not let you cancel once they have access to your credit card. They are rude once you finally get someone on the line, they will bully you and say they have attorney's and you will be sued for all the money they are out, and they will outright lie to you. Their whole goal is to get a credit on your card. If you get a dispute and charges are taken off, they will still try to charge you a 15% restocking fee if there is a cancellation!!! It is a headache to deal with the credit card company, but do everything you can do to get everything taken off. Stay away, they are con artists who are gettnig away with stealing money from consumers. Contact the New York attorney general Elliot Spitzer 1.866.697.3444 if anyone deals with this company. They need to be stopped from theft, fraud, and stealing."
"Ordered a $4000 item based on competitive price and Yahoo Shopping's 4.5 star merchant rating. The item was listed as "will ship in 2-3 days". Also purchased 3-day delivery. Credit card was charged after 2 days.
After 3 days I inquired about the status using e-mail. The response was it will take another 2-3 days. After now 6 days I called and the customer service representative told me that "it is just a matter of shipping now. I talked to my manager and the TV is in the warehouse ready for shipping. Should have a tracking number in 24-48 hours." Called again after now 10 days since ordering. Customer repr. told me "TV will ship tomorrow (Monday) and should be delivered on Thursday. The tracking number will be e-mailed EOB Monday." Called again on Monday (day 11) "item has shipped but with a private carrier, and that carrier has no tracking number. It will take 7 to 10 days for delivery. And I can't give you the carrier's phone number." After I convinced the repr. to give me the shipper's name, I called the shipping company. They had no record of any shipment to my address or any shipment to my area for that matter. I called HypeAudio back and the same customer repr. I spoke with earlier, now said: "It might have been another shipping company. No manager is on the floor right now. It will take 3 to 4 days for a company manager to respond to your complaint. The order cannot be cancelled because it already has been shipped." After some more "discussion", he responded: "Your order will be reversed. I don't need this kind of headache."
Just to make sure, I also disputed the credit card charge. During the whole 11 days, there was not a single e-mail with a status update. Everytime I called customer service, I was on hold for at least 10 minutes, up to 30 minutes. What's most annoying is that several times I was on hold for 5 minutes, then one representative took the call, asked for the order number and put me on hold again - in the same queue as before! Then another rep. takes the call and the whole spiel starts over. In one case this repeated three times.
I have been doing business on the Internet for well over 5 years now. But this company loses hands-down for the worst experience ever. I'm not even sure what is going on behind the scenes. They definitely never had the item, but charged my credit card anyway. Then they lied to me on several occasions. I also noticed they are listing their "products" using other domain names, e.g. Dealznet.com, using the same fax number.
You decide if you want to do business with this company. I for one would like to see it go out of business real fast. Unfortunately, based on this experience it seems that the Yahoo Shopping ratings are inflated at best, if not meaningless.
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1,204,129 reviews
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posted Nov-30-2006 
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![Share](javascript:share_rating({"review_body":"On 12\/04\/05 my washing machine broke down and I need to replace it for my family of five. The most competitive price listed was by a company called HypAudio.com at $998.00 plus $149.95 for shipping and delivery of a new US warranted machine. I submitted my Discover Card information and was charged $1147.95 immediately and received an invoice # 42860 stating that my machine would ship in 2-3 days. There were NO disclaimers presented to me prior to this purchase. I received an email on 12\/05\/05 requesting that I call the \u2018Verification Department\u2019 for this order. When I called, I was told that because HypAudio was not an Authorized Maytag reseller, the US warranty was void and my credit card was to be charged an additional $ 154.94, Invoice # 4047509 for a non-Maytag extended warranty. At this time I asked to cancel this order and was told that the order could not be cancelled. I sent sent an email to hypaudio.com detailing my complaints and canceling my order. On Tuesday 12\/13\/05 I received an email claiming that hypaudio would debit my credit card $507.00 for processing, shipping and restocking of this item that never left the local area. I responded to this email again detailing my complaints against this company. I discovered that there were no companies or DBA\u2019s registered with the Secretary of State of New York with any variation of the name hypaudio or hypeaudio. I sent an email requesting the REAL name of the company in order to file complaints with the authorities. They refused to provide me with this information. \u2018Customer Service\u2019 sent me a very offensive email back (unsigned, as were they all) stating that no dispute resolution would be offered and all my emails would be blocked or deleted.<br><br>I worked backward from the shipping invoice and the REAL name of this company is: Thunderball Marketing, Inc., 10 Cragwood Road, Avedel, NJ, 07001. The responsible party for process service is: Ely Levy, 2134 Ocean Parkway, Brooklyn, New York 11223","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/240384#comment240384","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"Sacrifice","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"SCAM ARTISTS. <br>Took over a week and then shipped COUNTERFEIT products. Calling their support line is fun if you are a masochist. They have an answer for every question that basically amounts to: \u0022Yeh, so what are you gonna do about it?\u0022 or \u0022We will have to call you back\u0022 which of course NEVER happens. They also just straight out hung up on me. These guys are the type of business that gives the internet a bad name.","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/287115#comment287115","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"gfrancis0","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Where to begin\u2026 what a horrific experience. I was a fool to go with the lowest price, thinking I was getting the best deal. Hype Audio is an extremely fraudulent company. They operate under four or five different company names, all owned by A Heffco Company. They simply just lie to you.<br><br>I ordered a Large Screen CRT Rear-Projection TV from them via their website. Like everyone else, I immediately received order confirmation and a credit card deduction \u2013 at the time of order, not shipping (should have been my first clue). The next day, I received a call from a salesman \u201cconfirming my order\u201d, but really calling to sell me the extended warranty. Hard selling practices (2nd clue). Next, their website continually said \u201cWill ship within 2-3 days\u201d for order status. 8 days later, no change in order status, and no email with tracking info as promised (3rd clue is the charm). I called \u201ccustomer service\u201d and managed to speak with a man named Rob. He assured me my order would ship the next business day.<br><br>So, when I received no email with tracking information and there was no status change on the website, I called again. Got Rob again. He said \u201cI see your order as shipped in my computer system, but I have no tracking details. Let me check with the warehouse and call you back\u201d Did you catch that\u2026 it had shipped, but he has no shipping details.<br><br>After a few hours and no call back, I called \u201ccustomer service\u201d again, and guess who picked up\u2026 Rob. Well, Rob informed me that my television was on backorder. I think what happened here is my television actually grew some legs and decided, I don\u2019t want to be shipped, and walked back to the warehouse. The fact of the matter is, the product was never in stock, a common problem with the Heffco Companies, but they would not divulge this information.<br><br>At this point in time, I cancelled my orders, one for TV and one for extended warranty. I asked for an email confirmation and Rob said \u201cwe don\u2019t do that.\u201d What?!? Later that day, I emailed and faxed the company requesting cancellation with very detailed and specific information on what I ordered and what I was canceling. The next day, I called to make sure and Rob said he cancelled the order for the TV, but not the warranty. \u201cI didn\u2019t know you wanted to cancel that.\u201d Needless to say, I got my RMA number.<br><br>In the end, I got a full refund, but I am lucky. I have read many bad bad bad reviews of this place and many unfortunate people are just plain ripped off. I have learned that the lowest price shop is not the best place to shop. Play a little extra to a reputable company and sleep easy at night.<br><br>Read reviews. That\u2019s what they\u2019re there for.<br>","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/198290#comment198290","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"schtifin","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tried to purchase a new Yamaha RX-V750 from this company from shopping.yahoo.com (as they had the best price). Recieved a invoice after 1 day saying the order would take 2-3 days for processing. Their website had the item as \u0022sellout risk high\u0022. 8 days later, nothing was yet posting to say it was shipping. Called the retailer. Was told that Yamaha was the cause and they were slow in shipments. I told them I wanted to cancel my order. I was then told I had to wait 24 hours as they had to send a cancel order to the distributor and to call back on Friday June 18th at the same time. Called back only to find out their office hours are not open at the \u0022same time\u0022 on Friday. They are closed on Saturday. Spent 30 minutes on hold and 2 different \u0022customer service reps\u0022 later was told my order was cancelled. Will never deal with this company again.<br>(a) Incorrect order status message sent<br>(b) No order cancelled email confirmation<br>(c) Website inaccurate and not tied obviously to inventory.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/147392#comment147392","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"jadrake75","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"$543.89 charged for goods and sevices never received<br><br> I originally found this seller, oneclickdigital.com, through pricescan.com, a price comparison site. <br>I placed an online order on 2\/21\/06 for one Sony DSC M2 for $369.00 U.S.D. plus $14.90 s&h. When I had not received any order confirmation the next day I called their 1-800 customer service #. <br> The sales rep then explained to me an extended service plan for 5 years<br> that included \u0022accidental damage, theft and loss with no deductiable\u0022 for an additional $149.99. I specifically asked who the plan was from and he said \u0022direct from sony\u0022. When I doublechecked on this plan on their site after hanging up it was not described as he stated. I also checked the sony site and that plan does not exist. I called back immediately to double check to see if there was any misunderstanding and he very rudely told me it WAS as he had explained and what a good deal I was getting and hung up. I called back first thing the next morning (2\/23) and stated that I wanted to cancel the order completely and was told I could not because it had already been shipped .<br> Since then I have emailed customer service several times and called back repeatedly as well as checking the shipping status at their site. There was no tracking number and I have only rec\u0027d one email response saying the tracking info would update by sunday 2\/26 (I was originally told it would update in 24 hours on 2\/23when I tried to cancel)<br> Each time I call I get the same person, once I asked for a customer service manager & was told to call back in one hour when I called back the very same person told me that they were the owner of the company and repeated the exact same line about the great deal I was getting before hanging up. <br> There have been other customer complaints posted about this same company on the pricerunner site since my purchase date stating similar incidents. There were also claims that this same company is operating under 4-5 other names. I went to the site of one of these other names listed, a Circuit Digital and I called their 1-800 sales number. When the sales rep answered all they said was \u201cCan I help you?\u201d without stating any company name. I then asked if I had reached oneclickdigital and was told yes I had. Then I asked the rep. if it was also Circuit Digital and was immediately told to please hold. I was on hold for ten minutes before I hung up and called back. I inquired again which company I had reached and was transferred. The next person tried to tell me that they had never heard of Circuit Digital even thought that was the # I had called, not the one on my invoice from oneclickdigital.com. They also have the EXACT same customer service email address. I can go to any of these sites and log on to the \u0022my account\u0022 page wuth the email address and password I created at oneclickdigital and all of my info and the exact same order # come up.<br><br> Only after I emailed their customer service and stated that I would be reporting them for fraud did I get any response. I then explained that since the plan they sold me was bogus , I wanted the $149.99 charge for it removed and was told that I would have to wait until the package arrived because the plan was \u201cin the box\u201d and they don\u2019t have the invoice # needed to refund. Then after several minutes of arguing they gave me a tracking number from U.S.P.S. ( I was told it would be shipped FedEx Priority when I paid) When I went to the U.S.P.S. website the number came up as invalid on the track and confirm search.<br><br>U.S.P.S. Tracking # 23031610600037224253<br>Order # 209435<br><br>Oneclickdigital.com \/ Ideal photo and video<br>1080 McDonald Ave Suite 303<br>Brooklyn, N.Y. 11230<br>718-232-2749 \/ 877-232-2740<br>(Email) - customer service@digitalsupportdepartment.com<br><br>OneClickDigital.com<br>7012 20th Ave.<br>Brooklyn NY 11204 (address on site changed 3\/3\/06)<br><br>Circuit Digital.com<br>800-801-6016<br>(Email) - customer service@digitalsupportdepartment.com<br><br>Digital fuze<br>1051 Dahill Road<br>Brooklyn NY 11204<br>UNITED STATES<br><br>Top Dog Distribution E-mail address Head Office Address <br>7012 20th Ave.<br>Brooklyn NY 11204, <br>877-432-6137<br>1-800-123-4567<br><br>http:\/\/www.donwiss.com\/pictures\/Brooklyn Stores\/ (this is a website dedicated solely to exposing all the bogus names this particular company is using.)<br>","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/248392#comment248392","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"lmv1973","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Called Ideal Audio Video and ordered a Samsung DLP on 7\/12. Went back on the internet and did some research on this company. Found out they had many aliases, and each one of their names had terrible reviews. I immediately called the company bac, about and hour in a half later to cancel this transaction. To my surprise, speaking with Jeffrey, order had already been processed and shipped out. 1st lie! I never received any type of confirmation on my order, no purchase order nothing which he told me he sent via email. 2nd lie! We both went round and round, had to get my husband involved, and finally told them I am cancelling with my credit card company.<br>This company will not let you cancel once they have access to your credit card. They are rude once you finally get someone on the line, they will bully you and say they have attorney\u0027s and you will be sued for all the money they are out, and they will outright lie to you.<br>Their whole goal is to get a credit on your card. If you get a dispute and charges are taken off, they will still try to charge you a 15% restocking fee if there is a cancellation!!! It is a headache to deal with the credit card company, but do everything you can do to get everything taken off.<br>Stay away, they are con artists who are gettnig away with stealing money from consumers. Contact the New York attorney general Elliot Spitzer 1.866.697.3444 if anyone deals with this company. They need to be stopped from theft, fraud, and stealing.","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/267346#comment267346","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"cpafford","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Best price found for Sony RDR-VX500, shipped within 10 days, product recieved in good working order. Very pleased with service.","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/194714#comment194714","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"KJ2114","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a $4000 item based on competitive price and Yahoo Shopping\u0027s 4.5 star merchant rating. The item was listed as \u0022will ship in 2-3 days\u0022. Also purchased 3-day delivery. Credit card was charged after 2 days. <br><br>After 3 days I inquired about the status using e-mail. The response was it will take another 2-3 days. After now 6 days I called and the customer service representative told me that \u0022it is just a matter of shipping now. I talked to my manager and the TV is in the warehouse ready for shipping. Should have a tracking number in 24-48 hours.\u0022 Called again after now 10 days since ordering. Customer repr. told me \u0022TV will ship tomorrow (Monday) and should be delivered on Thursday. The tracking number will be e-mailed EOB Monday.\u0022 Called again on Monday (day 11) \u0022item has shipped but with a private carrier, and that carrier has no tracking number. It will take 7 to 10 days for delivery. And I can\u0027t give you the carrier\u0027s phone number.\u0022 After I convinced the repr. to give me the shipper\u0027s name, I called the shipping company. They had no record of any shipment to my address or any shipment to my area for that matter. I called HypeAudio back and the same customer repr. I spoke with earlier, now said: \u0022It might have been another shipping company. No manager is on the floor right now. It will take 3 to 4 days for a company manager to respond to your complaint. The order cannot be cancelled because it already has been shipped.\u0022 After some more \u0022discussion\u0022, he responded: \u0022Your order will be reversed. I don\u0027t need this kind of headache.\u0022<br><br>Just to make sure, I also disputed the credit card charge. During the whole 11 days, there was not a single e-mail with a status update. Everytime I called customer service, I was on hold for at least 10 minutes, up to 30 minutes. What\u0027s most annoying is that several times I was on hold for 5 minutes, then one representative took the call, asked for the order number and put me on hold again - in the same queue as before! Then another rep. takes the call and the whole spiel starts over. In one case this repeated three times.<br><br>I have been doing business on the Internet for well over 5 years now. But this company loses hands-down for the worst experience ever. I\u0027m not even sure what is going on behind the scenes. They definitely never had the item, but charged my credit card anyway. Then they lied to me on several occasions. I also noticed they are listing their \u0022products\u0022 using other domain names, e.g. Dealznet.com, using the same fax number.<br><br>You decide if you want to do business with this company. I for one would like to see it go out of business real fast. Unfortunately, based on this experience it seems that the Yahoo Shopping ratings are inflated at best, if not meaningless. <br><br>Beware!","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/135291#comment135291","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"jfai","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible customer service and packaging.<br>Product received w\/ damage and customer representatives have terrible attitude dealing w\/ the problem. ","link":"http:\/\/www.resellerratings.com\/store\/Hype_Audio\/comment\/180179#comment180179","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hype_Audio.jpg","store_name":"Hype Audio [aka: PriceRitePhoto, Let\u0027s Go Digital, Ideal Audio\/Video, ...]","username":"eiwu","rating":"1"}, "single");){kind=link}
"Total frauds! Places an online order and then cancelled it 30 mins. later after I found a better deal. They refused to acknowledge my cancellation and immediately charged my Amex card and shipped the item 3 weeks later. Rejected the shipment and then they tried to charge me for shipping both ways as well as a restocking fee. American Express gave be back the missing credit and they are under investigation. BEWARE!!!!!!!"