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"SCAM ARTISTS. Took over a week and then shipped COUNTERFEIT products. Calling their support line is fun if you are a masochist. They have an answer for every question that basically amounts to: "Yeh, so what are you gonna do about it?" or "We will have to call you back" which of course NEVER happens. They also just straight out hung up on me. These guys are the type of business that gives the internet a bad name."
"Called Ideal Audio Video and ordered a Samsung DLP on 7/12. Went back on the internet and did some research on this company. Found out they had many aliases, and each one of their names had terrible reviews. I immediately called the company bac, about and hour in a half later to cancel this transaction. To my surprise, speaking with Jeffrey, order had already been processed and shipped out. 1st lie! I never received any type of confirmation on my order, no purchase order nothing which he told me he sent via email. 2nd lie! We both went round and round, had to get my husband involved, and finally told them I am cancelling with my credit card company.This company will not let you cancel once they have access to your credit card. They are rude once you finally get someone on the line, they will bully you and say they have attorney's and you will be sued for all the money they are out, and they will outright lie to you.Their whole goal is to get a credit on your card. If you get a dispute and charges are taken off, they will still try to charge you a 15% restocking fee if there is a cancellation!!! It is a headache to deal with the credit card company, but do everything you can do to get everything taken off.Stay away, they are con artists who are gettnig away with stealing money from consumers. Contact the New York attorney general Elliot Spitzer 1.866.697.3444 if anyone deals with this company. They need to be stopped from theft, fraud, and stealing."
"In the upper right hand corner of their web site there is a box which states in bold capital letters "ALL PRODUCTS ARE BRAND NEW FACTORY SEALED". The day after I placed my order I received a call fom a rep trying to sell me batteries, chargers, memory cards and a warranty. When I explained that I already had everything I needed he said "You don't get a warranty with this camera". After I pointed out that Canon gives a one year factory warranty on the camera, he replied that mine doesn't have one because it's a refurbished camera. This is when I informed him about the info on their site stating "ALL" products are brand new factory sealed. He tried to deny this info was on their site.This led to nowhere real quick and then he tried to sell me a "new" camera instead of the "refurbished one" he said I ordered. If you Google Oneclickdigital.com you will find all kinds of neg info about them including all of the names they operate under. If you don't submit to their bait & switch and high pressure sales tactics then they just cancel your order. "
"Total frauds! Places an online order and then cancelled it 30 mins. later after I found a better deal. They refused to acknowledge my cancellation and immediately charged my Amex card and shipped the item 3 weeks later. Rejected the shipment and then they tried to charge me for shipping both ways as well as a restocking fee. American Express gave be back the missing credit and they are under investigation. BEWARE!!!!!!!"
"$543.89 charged for goods and sevices never received I originally found this seller, oneclickdigital.com, through pricescan.com, a price comparison site. I placed an online order on 2/21/06 for one Sony DSC M2 for $369.00 U.S.D. plus $14.90 s&h. When I had not received any order confirmation the next day I called their 1-800 customer service #. The sales rep then explained to me an extended service plan for 5 years that included "accidental damage, theft and loss with no deductiable" for an additional $149.99. I specifically asked who the plan was from and he said "direct from sony". When I doublechecked on this plan on their site after hanging up it was not described as he stated. I also checked the sony site and that plan does not exist. I called back immediately to double check to see if there was any misunderstanding and he very rudely told me it WAS as he had explained and what a good deal I was getting and hung up. I called back first thing the next morning (2/23) and stated that I wanted to cancel the order completely and was told I could not because it had already been shipped . Since then I have emailed customer service several times and called back repeatedly as well as checking the shipping status at their site. There was no tracking number and I have only rec'd one email response saying the tracking info would update by sunday 2/26 (I was originally told it would update in 24 hours on 2/23when I tried to cancel) Each time I call I get the same person, once I asked for a customer service manager & was told to call back in one hour when I called back the very same person told me that they were the owner of the company and repeated the exact same line about the great deal I was getting before hanging up. There have been other customer complaints posted about this same company on the pricerunner site since my purchase date stating similar incidents. There were also claims that this same company is operating under 4-5 other names. I went to the site of one of these other names listed, a Circuit Digital and I called their 1-800 sales number. When the sales rep answered all they said was “Can I help you?” without stating any company name. I then asked if I had reached oneclickdigital and was told yes I had. Then I asked the rep. if it was also Circuit Digital and was immediately told to please hold. I was on hold for ten minutes before I hung up and called back. I inquired again which company I had reached and was transferred. The next person tried to tell me that they had never heard of Circuit Digital even thought that was the # I had called, not the one on my invoice from oneclickdigital.com. They also have the EXACT same customer service email address. I can go to any of these sites and log on to the "my account" page wuth the email address and password I created at oneclickdigital and all of my info and the exact same order # come up. Only after I emailed their customer service and stated that I would be reporting them for fraud did I get any response. I then explained that since the plan they sold me was bogus , I wanted the $149.99 charge for it removed and was told that I would have to wait until the package arrived because the plan was “in the box” and they don’t have the invoice # needed to refund. Then after several minutes of arguing they gave me a tracking number from U.S.P.S. ( I was told it would be shipped FedEx Priority when I paid) When I went to the U.S.P.S. website the number came up as invalid on the track and confirm search.U.S.P.S. Tracking # 23031610600037224253Order # 209435Oneclickdigital.com / Ideal photo and video1080 McDonald Ave Suite 303Brooklyn, N.Y. 11230718-232-2749 / 877-232-2740(Email) - customer email@example.comOneClickDigital.com7012 20th Ave.Brooklyn NY 11204 (address on site changed 3/3/06)Circuit Digital.com800-801-6016(Email) - customer firstname.lastname@example.orgDigital fuze1051 Dahill RoadBrooklyn NY 11204UNITED STATESTop Dog Distribution E-mail address Head Office Address 7012 20th Ave.Brooklyn NY 11204, 877-432-61371-800-123-4567http://www.donwiss.com/pictures/Brooklyn Stores/ (this is a website dedicated solely to exposing all the bogus names this particular company is using.)"
"On 12/04/05 my washing machine broke down and I need to replace it for my family of five. The most competitive price listed was by a company called HypAudio.com at $998.00 plus $149.95 for shipping and delivery of a new US warranted machine. I submitted my Discover Card information and was charged $1147.95 immediately and received an invoice # 42860 stating that my machine would ship in 2-3 days. There were NO disclaimers presented to me prior to this purchase. I received an email on 12/05/05 requesting that I call the ‘Verification Department’ for this order. When I called, I was told that because HypAudio was not an Authorized Maytag reseller, the US warranty was void and my credit card was to be charged an additional $ 154.94, Invoice # 4047509 for a non-Maytag extended warranty. At this time I asked to cancel this order and was told that the order could not be cancelled. I sent sent an email to hypaudio.com detailing my complaints and canceling my order. On Tuesday 12/13/05 I received an email claiming that hypaudio would debit my credit card $507.00 for processing, shipping and restocking of this item that never left the local area. I responded to this email again detailing my complaints against this company. I discovered that there were no companies or DBA’s registered with the Secretary of State of New York with any variation of the name hypaudio or hypeaudio. I sent an email requesting the REAL name of the company in order to file complaints with the authorities. They refused to provide me with this information. ‘Customer Service’ sent me a very offensive email back (unsigned, as were they all) stating that no dispute resolution would be offered and all my emails would be blocked or deleted.I worked backward from the shipping invoice and the REAL name of this company is: Thunderball Marketing, Inc., 10 Cragwood Road, Avedel, NJ, 07001. The responsible party for process service is: Ely Levy, 2134 Ocean Parkway, Brooklyn, New York 11223"
"These guys charged me for something over a month ago. They never sent me the item, and never refunded my credit card. I have been calling them for 3 weeks now."
"Terrible customer service and packaging.Product received w/ damage and customer representatives have terrible attitude dealing w/ the problem. "
"Salesperson assured me that items were IN STOCK right there in NY, and that they would leave same day. Salesperson said there was NO NEED to expedite, whereas items were only going from NY to MA, and said they would definitely arrive in time for Christmas. 4 days later, the items finally shipped... from Phoenix AZ, with a scheduled delivery of Dec 28th. I called their "customer service" jerks, who brushed it off with a "well, what do you want US to do about it?". I don't think these pricks stock ANYTHING. They lied about everything else."
"Ordered it on 12/15/04 and upgraded to 2 day shipping so I would get it before xmas. It showed in stock when I purchased it. Got a call on 12/20/04 saying it was out of stock and beind delayed by customs. HA wanted me to fork over more $ to buy a different version (same model number) and they would get it to me by xmas. What a scam. "
"I didn't review this company when I made purchase. I bought total of four Cannon Powershot A310 and got them all in reasonable time frame. They did asked me to fax over some proof and I did. I didn't find any problem and all the two orders went very smooth. Maybe they have improved. I didn't cancel anything so I have no experience about cancelling order."
"I’ve spent thousands of dollars over 20 years doing Internet commerce. I’ve experienced mix-ups and delays, but, certainly, found each and every problem rightfully resolved to my satisfaction…Until I dealt with HypeAudio!In over twenty years of Internet commerce this is worst company I have ever dealt with....No company has come close in rudeness and ineptness. I ordered A DVD player on Sat night, 9/11/04. Got a prompt acknowledgement of my order. The next morning (Sunday) I received a demand via email for a faxed copy of a utility bill with my physical address on it, or a fax of my state ID or driver's license. My response was to cancel the order. I sent a cancellation response twice. I included a request for acknowledgement in my second cancellation. On Monday, 9/13 I received an email stating that I should forget the previous demand for ID and that the order would be shipped. I replied that I didn't want to do business with HypeAudio and repeated that the order be cancelled. I called Customer Service and the Hype representative replied that it didn’t matter if I wanted to cancel the order because they were going to ship it anyway and charge me a restocking fee plus a two-way shipping. I called my credit card company and notified them not to transfer one penny to the crooked jerks. About twelve hours later, I received notice of shipping of the DVD player. This morning I received a tracking number from Hype. I intend to refuse to accept the package. I have received repeated emails that inform me that I should read the fine print before I refuse receipt even though I cancelled the order several times on Sunday via email, and via email and telephone on Monday. As I previously stated, the warehouse transaction was not implemented until twelve hours after my last attempt to cancel. If you go to the Yahoo reviews on this company, you can see that they are salting the reviews to keep their positive evaluation high. Every time you read a legitimate horrible review, it's followed by several highly positive reviews (one or two liners) that negate the truth. Trust me, I have never written a negative review before. These people should be investigated. Pay a few more bucks when you do your buys and stick with known entities. No seller is perfect, but you will probably regret dealing with HypeAudio. Several URLs review resellers…Read between the lines when you read the Hype reviews. How can any company be so terrible to the “true” reviewers and perfect for a multitude of the of the others? The reviews are at the two extremes…Poor or Perfect. Very few reviews lie in the middle."
"The first warning was right in the name - "HYP". I ordered a camera - was given conformation of same. My credit card was charged for full amount of the order. 15 days and being told on the phone "Your order has been sent to the warehouse" - "Richard" (the person who left message on my phone "is not in the office today" or "He won't be back for 2 weeks" Then after requesting to talk to someone about my order (the first person that I talked to could not locate the order by the number that was stated in the original confirmation) I was put on hold twice waiting for the next someone to take my call. It was this 3rd person telling me that the camera that I had ordered, been told that my order had been sent to the warehouse, credit card had been charged, - was not in stock - in fact had been discontinued and that my order was on hold and further that at the time I was given confirmation of the order the camera was not in stock. My opinion - these people are clueless when it comes to the subject of customer service.I have been in retail sales for 40+ years and never served my customers this poorly!"
"Tried to purchase a new Yamaha RX-V750 from this company from shopping.yahoo.com (as they had the best price). Recieved a invoice after 1 day saying the order would take 2-3 days for processing. Their website had the item as "sellout risk high". 8 days later, nothing was yet posting to say it was shipping. Called the retailer. Was told that Yamaha was the cause and they were slow in shipments. I told them I wanted to cancel my order. I was then told I had to wait 24 hours as they had to send a cancel order to the distributor and to call back on Friday June 18th at the same time. Called back only to find out their office hours are not open at the "same time" on Friday. They are closed on Saturday. Spent 30 minutes on hold and 2 different "customer service reps" later was told my order was cancelled. Will never deal with this company again.(a) Incorrect order status message sent(b) No order cancelled email confirmation(c) Website inaccurate and not tied obviously to inventory."
"Ordered a $4000 item based on competitive price and Yahoo Shopping's 4.5 star merchant rating. The item was listed as "will ship in 2-3 days". Also purchased 3-day delivery. Credit card was charged after 2 days. After 3 days I inquired about the status using e-mail. The response was it will take another 2-3 days. After now 6 days I called and the customer service representative told me that "it is just a matter of shipping now. I talked to my manager and the TV is in the warehouse ready for shipping. Should have a tracking number in 24-48 hours." Called again after now 10 days since ordering. Customer repr. told me "TV will ship tomorrow (Monday) and should be delivered on Thursday. The tracking number will be e-mailed EOB Monday." Called again on Monday (day 11) "item has shipped but with a private carrier, and that carrier has no tracking number. It will take 7 to 10 days for delivery. And I can't give you the carrier's phone number." After I convinced the repr. to give me the shipper's name, I called the shipping company. They had no record of any shipment to my address or any shipment to my area for that matter. I called HypeAudio back and the same customer repr. I spoke with earlier, now said: "It might have been another shipping company. No manager is on the floor right now. It will take 3 to 4 days for a company manager to respond to your complaint. The order cannot be cancelled because it already has been shipped." After some more "discussion", he responded: "Your order will be reversed. I don't need this kind of headache."Just to make sure, I also disputed the credit card charge. During the whole 11 days, there was not a single e-mail with a status update. Everytime I called customer service, I was on hold for at least 10 minutes, up to 30 minutes. What's most annoying is that several times I was on hold for 5 minutes, then one representative took the call, asked for the order number and put me on hold again - in the same queue as before! Then another rep. takes the call and the whole spiel starts over. In one case this repeated three times.I have been doing business on the Internet for well over 5 years now. But this company loses hands-down for the worst experience ever. I'm not even sure what is going on behind the scenes. They definitely never had the item, but charged my credit card anyway. Then they lied to me on several occasions. I also noticed they are listing their "products" using other domain names, e.g. Dealznet.com, using the same fax number.You decide if you want to do business with this company. I for one would like to see it go out of business real fast. Unfortunately, based on this experience it seems that the Yahoo Shopping ratings are inflated at best, if not meaningless. Beware!"
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