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Misleading you pay for return
"Free shipping unless you have to return. Don't recall seeing that before I purchased. Who doesn't have free return shipping these days? Apparently this company. It's going to cost me $20 to return a $38 pair of shoes. "
Horrible Customer Service & Misleading Website Information
"Pop up box says 15% discount with first time customer purchase. Well, unlike other retailers, these people do not allow you to use it if the discount takes your order below their "free shipping" threshold of $49.88. Called and very unpleasant female CSR named Jennie answered who said they add roughly $10.00 shipping to your order when that happens. I said other retailers don't do that, and she immediately starting arguing. Apparently, she has had no training. Hung up. Will never buy from these people again. Nowhere does it explain this ripoff policy. These were the only shoes I need at this time, so ordering something else was not appropriate. Then, before 24 hours had elapsed, Jennie sent an email aggressively denying the above and offering a bribe of the 15% credited back, but I would have to contact them even though they still have all of my information. Give me a break. Horrible service and a liar to boot! I will never even look at their website again."
"This guys are absolutely amazing! Great prices and magnificent customer service! Unbelievable! Best company I have ever dealt with! HIGHLY recommend! "
"Great prices and FAST free shipping = very happy customer."
"Great prices, free (and fast!) shipping, lots of selection. Found my go-to shoes for far less than other stores/sites. Very happy!"
"Very good service and quick delivery. Great prices on name brand. Will continue to use in future. Shop with confidence"
"Rarely in life does one find something that is truly outstanding. A handful of natural landscapes, architectural works and entertainment performances I have enjoyed come to mind. My experience doing business with these people is another. If this sounds incredible, then I've made my point. They are just unbelievably good. When I shop online, I always search for coupons. After finding one for Houser, I felt guilty about using it, because this company actually deserved the extra money. I hope you have an opportunity to see how good they are, too."