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"This my first time of shopping at house of beauty, the experience was bad. I regret ever shopping here, I wont shop here again. And also you guys have very bad customer service, almost all your preventative are not nice the onces that attended to me were so rude and didn't want to listen, they were just focused on irrelevant topic,when they are meant to look for a way of giving me a good shopping experience with house of beauty and try as possible to resolve the problem."
"Awaiting the status of my order. I have contacted you twice. I am a regular customer"
"I am not happy because the color on the website was so off that what I ordered was way too dark then I have not gotten a response to my email . Not satisfied and stuck with merchandise I cannot use"
"I there was a way to give no stars I would. I order my wig February 23 and today is march 7th and my order still have not been shipped. I called several of time to get the stTus of my order and all I get was a "canned" answer and disconnected. This is my first anf last time ordering from the I think he is ordering from this company. Very disappointed "
"I purchased both these products before from a beautician in Lancaster, Tx 4yrs ago. I love the way the products make my hair feel. My scalp feel tingly. My hair feel very clean, smooth, silky soft w/ volume. "
"Order was filled & received promptly. This was my third time ordering from HouseofBeautyWorld.com, and my order was handled efficiently each time."
"house of beauty is not customer friendly. because they do not communicate with the customer about their order. i did not receive my order and i found out that my order was returned. they did not call me about the order. when i called them they told me to ask ups to waive my delivery payment but Ups told me they were supposed to be the one calling. it is long story. but at the end of it no phone was made to me and when i called no one pick up the phone. n the next thing is they refund the money in which they took15 or 20% off. never call or try to help. the customer service was very poor. ...anyway i was the one who lost the money. they did not deliver"
“We apologize for the inconvenience this may have caused. Unfortunately we have no control over the package once it leaves our facility. For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 30% of your order total. Shipping and handling charges are non refundable.”
"It was excellent the timings was accurate I am very satisfied"
“It was our privilege to do business with you, and it would be our pleasureto continue serving you.”
"Thanks. Fast shipping. Products as shown. "
“Our sincere thanks for your valued business. We appreciate having youas a customer and look forward to serving you again.”
"Smooth transactionFast delivery"
“Customers like you are the foundation of our business. We appreciatethe opportunity to serve you and the confidence you have placed in us.THANK YOU!”
"Quick and easy and what I requested!! What else can I say?"
“On behalf of House of Beauty, we would like to Thank You for your business. We appreciate your business and look forward to serving you in the future.”
"they charged me immediately for my order .. i was supposed to get an email the same day .. eight days later they said they could not fill my order and i am still waiting for my credit "
“We apologize for the inconvenience this may have caused you. We accept prepaid credit cards as an acceptable form of payment and our system cannot tell the difference between a bank issued card or a prepaid card so full payment is deducted at the time of purchase. If you have any question about your refund, Please contact our Customer Service so they can further assist you.”
"I have still not received my order or a notice that my goods have been shipped. In today's fast phase online shopping world this is a NO No."
“We apologize for the inconvenience this may have caused you. Please contact our customer service so they can further assist .”
"Very easy to order and receive, considering that it was not a conventional way.Very satisfied with price and packaging. "
“On behalf of House of Beauty team, we would like to thank you for doing business with us.”
"Speedy delivery of efficient products :)"
“We appreciate your business and look forward to serving you in the future.”
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