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Ratings Rating
Full Rating Profile
  • Rating 8.50/10 471 reviews

    8.50 / 100
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    Hot Tub Warehouse does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Hot Tub Warehouse contact information

    • Address: 1278 S 1200 W Ste 1 Ogden, UT
    • Contact: info@hottubwarehouse.com
    • Phone: 866-724-6240
    • Customer Support: 866-724-6240
    • Business Hours: M-F 8AM-5PM MT
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 471 Customer Reviews

Rating 2/10
1/5
modified review posted

"I bought a spa cover lifter for our new hot tub. Our hot tub is located at our cabin so once we received the lifter at our home it took a few weeks to get it to the cabin and install it.

After a couple of hours and getting literally to the final step, it was evident that the product was defective. I de-installed the unit, requested and received an RMA # and sent it back. They denied the return. I requested in writing on multiple occasions to call me to discuss. They ignored the requests, they were non responsive to my emails. Instead they sent it back to our home saying return rejected.

They had multiple times to properly handle this customer issue and each time refused. They ignored the customer.

I would never purchase anything from them again. The worst on line purchasing experience I've ever had. They don't stand behind defective products. They don't respond to customer inquiries. They don't stand behind their own actions when they did provide an RMA #.
"

modified review This review was modified by tjlacey2000 on October 01 2013 07:50:23 AM



Rating 10/10
5/5
modified review posted

"Fast shipping and Good Prices!"


Rating 10/10
5/5
modified review posted

"Hot Tub Warehouse is my go-to place for everything related to my hot tub. They have great prices and fast shipping, what more could I ask for?"


Rating 10/10
5/5
modified review posted

"Ordered a part for my hot tub on Monday and got the part today! I have ordered many parts from the Hot Tub Warehouse and have never been disappointed. Their reps have been really helpful in figuring out what I need and the parts ship super fast! Thanks again! I am sure I will be ordering more stuff in the near future."


Rating 2/10
1/5
modified review posted

"I had a bad experience with this retailer. The spa part they shipped was defective. I had to ship it back to them at my expense. It took them 3 weeks to determine that the part was in fact defective. Then they told me they no longer stocked the part and if I wanted another one it would take weeks to get it. I elected to get a refund, which they take care of. However, I was without my hot tub for over a month and had to pay shipping to return a defective product. Will never use them again!"


Rating 10/10
5/5
modified review posted

"Great selection and prices. Both my orders have arrived quickly. I'll continue to use them!"


Rating 10/10
5/5
modified review posted

"I was looking for parts for a very old spa,and this was the site that actually took time to research what model I had and actually had the parts.They shipped the next day and everything was exactly what I had ordered. When I need some more parts and accessories I won't have to search the net any more as Hot Tub Warehouse not only has everything I need,they had the best prices of them all.Thanks HTW."


Rating 10/10
5/5
modified review posted

"EVEN THOUGH I HAVEN'T PUT IT TO TO USE YET MY BALBOA SPA CONTROLLER GOT TO ME IN RECORD TIME. ABOUT THE FASTEST SERVICE I'VE EVER HAD FROM ANYBODY. YOU DO A GREAT JOB.
THANKS,
CHARLES HARVEY
"


Rating 10/10
5/5
modified review posted

"Everything was delivered fast and complete. My was correct and everything worked well."


Rating 8/10
4/5
modified review posted

"Haven't received the product yet"


Rating 10/10
5/5
modified review posted

"excellent service. very pleased"


Rating 10/10
5/5
modified review posted

"As a business we feel customer satifaction is a must we also feel that the customer should have top quality products. With Hot Tub Warehouse they delivered top quality service, product and delivered in a top quality time frame."


Rating 10/10
5/5
modified review posted

"This was a very easy transaction. Product arived sooner than expected.
"


Rating 10/10
5/5
modified review posted

"The web site was friendly, it was easy to find the part I was looking for. Shipping was quick and the part works great. Thanks!"


Rating 10/10
5/5
modified review posted

"Thank you for the fast delivery of my purchase to arrive before Christmas. "



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