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"My daughter and I visited the Hot Topic store in Woodfield Mall in Schaumburg Illinois. We were Helped by most of the team working on 3/23/13. Mainly Mark, Kayla and the Store Mgr (Christy?) They were more than helpful! After a quick text from my son with a list of bands he likes, they set to work to not only find the perfect matches for my daughter but also the picks my son sent to me. They smiled and patiently pulled from their piles of t-shirts and such to help me find just what we needed. Thank you for the tremendous customer service offered at this store. This was my third visit into this store and the level of customer service being given from the young group of people working there is not to be found anywhere else. The management is obviously training these kids well!!! Very refreshing to find this in a retail store these days! Thank you Hot Topic!"
"I used Hot Topic for a good amount of my Christmas shopping. First, if you know how to search online, you'll find some great coupon codes to use at checkout. Second, you'll find a much bigger variety of products online in style, size, and clearance items. The brick & mortar store has gone downhill for me in finding what I want in the last few years, but the website never lets me down. Either way, Hot Topic still gets my money, right? Everything shipped and arrived quickly and I had my Christmas shopping done a week before Christmas! Thanks Hot Topic!"
"I can't stand this store. I recently went in and some punk looking kid stares at me,... how about asking if I need help, (mind you i was looking at some earrings in the case for my gf). While standing at the case for about 5 minutes I looked for that kid who was staring at me so i can get a pair I chose out, i walked out,... and ohhh of course he was on the phone. Good bye Hot Topic, hello local piercing shops for better service from me."
"Ordered from here about a month ago, and would recommend this store to anyone who cant find the items they want at the retail store. Ordered on a saturday and my items were shipped the exact same day. Received my items within three days. "
"Placed an order for 4 t-shirts during their 75 percent off clearance that ran through 1-3-10. Never got my order and since I was away from the computer for several days, found that even though I got an "order received" notice as well as a notice from paypal stating that this transaction went through, I still got nothing. 2 days later, hot topic sent me an email stating that order never went through, to please try again (Since I was away from my computer, I didn't find out until today 1-14-10). After waiting on their customer service line for 15 minutes or so, I finally spoke to someone that told me that all of this happened because of paypal, not because of their site. They did offer to do the order over again (without paypal), but at this point I was frustrated and simply just told them to remove any attempted charges (listed as pending on my Paypal), because I just didn't want to deal with them any longer. Too much red tape, for 4 shirts. Not recommended, unless they one day get their transaction processing in order. "
"First time shopping at hottopic.com. It wasn't my type of clothing, but since I got a $10 off coupon, I ordered 2 t-shirts shipped for $7. The shipping wasn't fast, but it wasn't slow either. I'd say I got it about a week after placing the order online. Overall satisfied."
"I really like what they sell they are actually kinda different then most other shops, but the website took so long to load up on every page. I started growing impatient. shipping was fast though so it wasn't all bad."
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