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"Terrible Customer service- Never will do business again with these automatons.Billed me for items no longer in stock, then only refunded the cost of the items, but not the shipping associated with the transaction, claiming other items had used up the shipping costs: "Unfortunately the shipping charges for the other items consumed all shipping funds so we were unable to refund any additional shipping charges. Please place a new order for the items you wish to order. " Then, they wanted me to pay new shipping charges for replacement items.Nah!"
“You were originally charged a discounted shipping rate. The actual cost to ship the order was $36.76, you only paid $26.47 in shipping. As the actual cost to ship the order was more than was paid in shipping there was no shipping to refund yet we did refund some shipping as requested.”
"Prompt processing and shipping, received my items in three days!"
"The order was here in 2 days regular shipping and no damages great customers Service ("
"SOLICITE ME ENVIARAN 1 1/4" GR0MMET Y ME ENVIARON 1 1/2" NO REGRESE LA MECANCIA PORQUE EL COSTO DEL REGRESO Y TRAMITES ME CUESTAN MAS QUE QL VALOR DE LO QUE ME ENVIARON. "
“The item ordered was Rubber Grommet 1 inch and that is what shipped. It is the inside diameter (so a 1" outer diameter barbed fitting will fit into it). The warehouse that filled the order does not sell 1 1/4" or 1 1/2" grommets. But if somehow you did get the wrong items we would be happy to setup a return, please contact us directly to setup a return.”
"I looked at the website to see if they carried the item I was interested in. They showed they carried it. So I was planning on ordering 2 of them. I decided to call to actually talk to someone and verify that they had 2 of them in stock before I placed the orderorder. The person told me they did have them in stock, ready to ship out. So I ordered 2 of them, thinking everything was fine. Several days went by and no email regarding shipping info was sent to me. So I logged onto the site to see what was going on with my order. I discovered that this company didn't have my items in stock. No email was even sent to me about this. So I canceled my order. This company has horrible communication with it's customers and with the phone dispatchers to the warehouse. I cannot imagine ordering from them again. Bad customer service! "
“Sometimes an order comes in before another, which wipes out the remaining inventory. So while an item may be in stock when you place your order, by the time shipping gets to filling your order the warehouse may run out. This seems to be the case here so we do apologize. We did however update the order status and notify you via email of the unavailability of the item the same day you placed the order.”
"Just what I was looking for...."
"Very disappointed. Still have not received the product as of 1/31/2014. I ordered a small package being my first time and since I live in Montclair, CA. 91763, I thought it would ship out of Ontario, CA. since I'm only a ten minute drive from there. Well it has not come If it takes this long for every order then I'm going to have to order from another distributor.Thank you for your time, STILL WAITING 1/31/2014 time: 11:49am"
“The order actually shipped from Vancouver, WA (the warehouse in Ontario, CA does not ship via USPS). This order which was placed on a Friday was shipped out the 2nd business day via the shipping method selected: USPS Standard Post/Parcel Select. Per the tracking "Expected Delivery Day: Friday, January 31, 2014." Please note the USPS does not guarantee Standard Post/Parcel Select shipping times. To get orders quicker please select a faster shipping method such as Priority Mail.”
"They didn't charge me the right amount on the shipping. So right before they ship it they ask for $23.99 more for shipping when I already paid $15 and some change the first time for the shipping. (GET YOUR SHIPPING TOGETHER). They did return my money the next day thats why they get one star...."
“Our profit margin wasn't sufficient to cover the difference in shipping, otherwise we would have. We apologize our vendor listed the weight of the item wrong (obviously a 2ft x 4ft item cannot ship for $15). We have corrected the weight so this will not happen again.”
"Works great very bright came double packaged so there was no damage. Big plus you can daisy chain multiple lights "
"Delivered quickly and safely. No complaints!"
"The delivery, packing and product were all perfect."
"We ordered on Sunday evening and had the product in hand by Wednesday. Have actually recommended highly to others due to the quick order processing and very fast delivery."
"I recommend you stay away from Horticulture Source (Actually Usisu China Co.), and I will not order from them again due to poor customer service and incorrect info on website. I ordered numerous bulbs from them and the website showed items were in-stock only to find out several days later later HALF of my order would be delayed up to one month. THREE WEEKS LATER I get a partial refund for my order saying they are not going to carry this item anymore- AFTER missing sales due to their lack of communication-POOR customer service! THEN, After not sending half of my order they refused to refund half of the shipping charges!! DO NOT USE THIS COMPANY! Check the internet for reviews, and their BBB rating (NOT an A!), and you will see why! Buy elsewhere and save yourself a headache!"
“We are a family owned and operated USA based small business, we are in no way affiliated with any Chinese company. Sometimes an order comes in before another, which wipes out the remaining inventory. So while an item may be in stock when you place your order, by the time shipping gets to filling your order the warehouse may run out. You were notified of the back order the day after you placed the order. You had the option of canceling anytime. We refunded once we found out from the manufacturer they are no longer making the item. You were originally charged a discounted shipping charge. The actual shipping cost for shipping your order was more than was paid in shipping, as such there was no shipping to refund. In over 7 years we have never lost a BBB complaint and our positive reviews far outweigh they negative. The fact is unless you pay the BBB you cannot have an A rating, we'd rather pass the savings on to our customers.”
"Product delivered super fast and works great, 10+"
"They have very fast shipping."
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