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  • Horticulture So
    • Address: 10013 NE Hazel Dell Ave., #146, Vancouver, WA
    • Contact: https://www.horticulturesource.com/contact_us.php
    • Phone: 503-922-3352
    • Customer Support: 503-922-3352
    • Business Hours: Monday — Friday 9:00 AM to 5:00 PM (Pacific UTC-8:00) US Holidays Observed
    • Fax: 503-438-4467

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

180 Customer Reviews

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Verified Customer
Rating 4/10
2/5

"I placed my order and they said it shipped, but then they said they sent me a refund because the product was discontinued."



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Verified Customer
Rating 6/10
3/5

"
I tried to change the shipping address the very next day but was ignored
"


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Verified Customer
Rating 2/10
1/5

"it had been a week since m order and no info on shipping, I emailed and it took almost 2 days for a response. the product was apparently on back order, which was not told to me until a week after purchasing and charging me. Subsequently i canceled my order, poor very poor customer service"


Rating 4/10
2/5

"Placed a $400+ order in Nov. 2014. All items were listed in stock. I specifically asked them to check that before placing the order! As mentioned by others, they were happy to take my money before making sure that they had everything I asked for. Most of the items arrived within 2-3 weeks in a couple of shipments (BTW their S&H charges are high IMO). That's when it got interesting. A couple of items (worth ~$100 including shipping!) were still delayed. At that point they offered me a refund or the option to wait for the new availability date which was 01/09/2015. Come that date I expected to get my order or at least an email with a status report. But nope, I had to contact them! And you can't call but have to wait for them to respond to opening a support ticket. Which was fine initially. After repeating this process a few times (!!!!), a week ago, I decided I had enough so I asked for a refund of the cost and corresponding shipping of the missing items. I guess I am no longer surprised that they have not answered my request yet. However, they changed the status of my order from "Backordered" to "Processing" with a note "refund requested". The products they sent were fine and the cost was ok (except S&H). On the other hand I find it unacceptable for a merchant to charge for items without having them in stock. They kept ~$100 of my money for almost 4 months and now they ignore me knowing full well credit card companies have a 60-day cutoff for disputing charges. I guess we'll see about that.

Not a happy customer!
"


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Verified Customer
Rating 2/10
1/5

"I originally purchased an item which I was later told was out of stock and unavailable. I then found the same item still on your website, only at a much higher price. After contacting your sales reps, I was told again that the item was out of stock, even though it was still on the site. I purchased another item based on the initial order of the "unavailable" item. If I knew the first item was not available, I would have gone elsewhere for BOTH. I feel taken advantage of, will never do business with you again, and will share my experiences with my large and growing horticulture community here in Colorado."


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Verified Customer
Rating 10/10
5/5

"Satisfied with, prices, equipment and delivery!!! thanks!!! "


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Verified Customer
Rating 8/10
4/5

"Have not received my order yet"


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Verified Customer
Rating 6/10
3/5

"Show that an item is on backorder when I am placing an order so I can decide whether I want to wait two months or choose another item or supplier before submitting payment."


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Verified Customer
Rating 10/10
5/5

"Came with the quickness and was exactly what I needed. Will definitely be shopping here again as long as they have the lowest price (as was in the case in this transaction). Thanks again."


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Verified Customer
Rating 8/10
4/5

"Product wasn't fully assembled. Very important ground wires were not installed into product"


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Verified Customer
Rating 10/10
5/5

"fast and good111111111111111111111111111111111111111111"


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Verified Customer
Rating 4/10
2/5

"almost 10 days since placing order and they are still processing my order. service sucks. prices are good, only reason I use this store."


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Verified Customer
Rating 8/10
4/5

"Still haven't received my order. Everything else was good."


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Verified Customer
Rating 10/10
5/5

"Excellent products, great prices and fast shipping. Very satisfied and will definitely purchase from again. "


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Verified Customer
Rating 2/10
1/5

"Ordered over a week ago and no delivery,no email,no contact,no shipping info and still haven't received item and paid for 2 day shipping"


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