Horticulture Source / usisu.com Reviews - horticulturesource.com/ Ratings at ResellerRatings

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Rating 6.60/10 85 reviews

6.60/100
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All Customer Reviews (85)


Rating 8/10 4/5
modified review posted Jun-12-2013

"Have not received complete order yet ."

Rating 10/10 5/5
modified review posted May-28-2013

"Very happy with service, easy & delivered in very timely manner. Packaged well. Will definately shop with them again"

Rating 8/10 4/5
modified review posted May-23-2013

"Very quick shipping and quality items. Would have given 5 stars except they did not have one of my items available.
Will be shopping from this comany again!"

Rating 10/10 5/5
modified review posted May-22-2013

"Everything from start to finish went very smooth."

Rating 2/10 1/5
modified review posted May-21-2013

"After charging me for an order, I received and email informing me I would have to pay more for shipping. I contacted them to go ahead and ship the order, but didn't hear back from them. Today, I cancelled the order due to the lack of communication. They then charged me a $10 restocking fee on an order that they had not even really gotten together yet.

Needless to say, I will not be doing business with them."

Rating 10/10 5/5
modified review posted May-11-2013

"Quick delivery and good product"

Rating 10/10 5/5
modified review posted May-06-2013

"QUICK SHIPPING AND THEY HAVE ALL ACESSORIES NEEDED"

Rating 6/10 3/5
modified review posted Apr-23-2013

"I'm still waiting on a second package that hasn't been delivered. I received an e-mail 4/20 letting me know the remaining package is still processing. Will update this response when the second package arrives."

Rating 10/10 5/5
modified review posted Apr-20-2013

"I have NEVER had an order shipped to me this fast. Granted, I live about 50 miles from the main warehouse, but I placed my order YESTERDAY, selected USPS Priority Mail, and it was delivered to my door, with a signature required, in LESS than 24 hours. AND... for about $40 less than I could have got anywhere else. I'm absolutely floored. THANK YOU!! You have my business from here on. Horticulturesource.com ROCKS. "

Rating 10/10 5/5
modified review posted Apr-17-2013

"Quick shipping, great pricing!"

Rating 6/10 3/5
modified review posted Apr-16-2013

"you have good stuff at good prices... shipping cost are bad. seems any savings i get disappeared by the time my stuff arrives. but i will continue to use you 1 because you have what i want, 2 good customer support and 3 most things arrive in a timely manner. shipping costs will be the end of online sales sooner than you think. good luck guys."

Rating 2/10 1/5
modified review posted Apr-12-2013

"outragous shipping charges,and on top of that they had the nerve to charge me a low order fee,stay away,they pull you by making you think there prices are low then slam you on check out!!!!


“If you let us know which item number(s) you were looking at we can check their weights, etc. We strive to keep our prices as low as possible and charge actual shipping, packaging & handling costs. The more you order the more cost effective shipping should become. Please note we do match and beat prices including total w/ shipping. Shipping costs are based on weight, dimensions and distance -- carriers do not consider the cost of the items in the shipment. Also not all items ship from the same warehouse. Anytime an item ships from a specific warehouse it will say so. When an order is split into multiple shipments this will increase the cost of shipping.”


hog wash, I dont see how I can order 100 pounds of clay pellts and 50 pounds of coco from someplace in texas and use the same shipper as you and the same shipping method as you and shipping only came to 22.70 and I order things that cant weigh any more than 25 pounds and it comes to 37.60,something just dont add up

How can you not know what I ordered,my order number number is right there,and if you know my order number you know what I ordered and where it is going.......next lame excuse please!!!

Also not a peep about that B/S low oeder fee,do have so many custermers that you dont care if you drive some away or are you so broke that you have to nail people with small orders as much as you can???hen I deal with a new web site I NEVER place a big order fist time around,it"s a small order to see how I am going to be treated and if the site does the right thing then I place a bigger order,,,,But I guess you never thought of that!!!!
update!!4/19!placed my order on 4/12 half my order was shipped on 4/16 it is now 4/19 it"s been 5 working days and my other half of my order still has not been shipped and they wont answer my E mail,
You would think that they would try to prove to an unhappy custermer that they are worth buying from, but instead they jerk you around...
new update 4/20 they say they are closed on the weekend but I got an E-mail telling me the last 2 things where shipped out,8 days to ship 2 small things,,,
If they would have shipped my stuff out in a timely mannor I might have changed my tune about them,but nope they jerked me around,I will never use them again and my advice to you is dont even think about useing them,,you will regret it!!!!!

yet another UPDATE your listerine spiked Cal-mag did not work............My advice wait untill after youget your order to leqave a bad review,at first I thought the bottle of cal-mag that I did not order was a freebe for putting me through so much crap,but it clicked when the bottled was taped shut with packing tape and the inner seal was tampered with,so I called botanicare and they said that the inner seal needs to be pealed off and thiis seal came right off....

HAHAHAHAHA you assholes have to get up pretty early in the morning to screw me..your set up did not work!!!!!!!!!!that crap went right down the drain......."

modified review reply posted Apr-15-2013

usisu, Horticulture Source / usi rep has responded

“We match and beat prices including total with shipping. You have not provided sufficient information for us to help you out here. You didn't tell us which items or where they are shipping so we cannot really say how a shipment from somewhere in TX can ship for less. They may be offering discounted shipping and charging more for the items for example. Or if you are in TX also, shipment within the same state would be cheaper. If you let us know the items you were looking at we can see if all the items shipping for the same location and their weights etc. Also if we knew where they would be shipping we can help locate items which ship from a closer warehouse for example.”

Rating 2/10 1/5
modified review posted Apr-07-2013

"I didn't get my complete order......................."

modified review reply posted Apr-09-2013

usisu, Horticulture Source / usi rep has responded

“The order shipped complete and was Delivered On:
Wednesday, 03/20/2013 at 5:23 P.M.”

Rating 10/10 5/5
modified review posted Apr-07-2013

"thorough, concise communications, fast delivery, excellent prices."

Rating 10/10 5/5
modified review posted Apr-04-2013

"They have an extremely wide selection of products and a very rapid turn around. Everything arrived when expected and works wonderfully."

 
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