We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Horticulture Source / usisu.com
  • Horticulture So

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98685
    •  
    • BUSINESS HOURS
      Monday ” Friday 9:00 AM to 5:00 PM (Pacific UTC-8:00) US Holidays Observed
      GENERAL PHONE
      503-922-3352
      FAX
      503-438-4467
    • SUPPORT EMAIL
      https://www.horticulturesource.com/contact_us.php
      SUPPORT PHONE
      503-922-3352

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Horticulture Source / usisu.com by clicking a star below.
Rating 2/10
1/5
2017-05-05

Ordering was ok, didn't get what we ordered and they are completely unresponsive

"Ordered items and got order confirmation pretty quickly (they took the money fast - next day). Order moved through process ok and was received 5 days after ordering (not amazon but no bad either). Opened box to find completely different items (not what we ordered). Contacted them by email (only way to do get them as phone numbers all tell you same and hang up). No response, waited a week and resent an email requesting RMA and proper items to be shipped. Received 2 line email saying they were contacting the vendor and that some software had changed. waited 4 days and nothing. I would recommend staying away from these folks. Use a company that stands behind their shipping dept and also that has a phone number. AVOID AVOID AVOID. You have been warned "



Rating 2/10
1/5
2017-04-05

Poor communication/customer service

"Ordered a tray stand and reservoir. Tray cam within a few days, the reservoir never came. They failed to send any type of shipping confirmation for the stand, just an auto receipt for the stand and reservoir, which didn't tell me anything. After waiting two weeks and not hearing anything from anyone, I was worried there was a problem with the reservoir purchase. NOTE: You can only send email inquiries so I had to wait an addition two days to hear back. They said the reservoir had to ship on a pallet and the shipping I paid wasn't enough and that I had to pay the difference if I wanted it to ship, which wasn't clearly stated anywhere if at all. They made no effort to make up for the poor communication and customer service resulting in me canceling my order. HIGHLY UNRECOMMENDED!"


Rating 2/10
1/5
2016-03-16

Waited for one month for Basil-In-A-Can

"I order this item a week before my niece's birthday and did not receive it until a month later! When I contacted HorticultureSource about tracking information, they told me that their distribution center ran out, and that it would be an additional charge to receive it on time from another distribution center. Are you serious?! "


No Avatar

Verified Customer
Rating 2/10
1/5
2015-04-22

"I just received my package after waiting several weeks. I found my bulbs crushed in the package and still waiting for a response. Im also waiting for more bulbs (backordered) due next month and others not even indicated as to arrival date. I hope this all turns out better. "


No Avatar

Verified Customer
Rating 4/10
2/5
2015-04-18

"I placed my order and they said it shipped, but then they said they sent me a refund because the product was discontinued."


No Avatar

Verified Customer
Rating 6/10
3/5
2015-04-16

"
I tried to change the shipping address the very next day but was ignored
"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-04-15

"it had been a week since m order and no info on shipping, I emailed and it took almost 2 days for a response. the product was apparently on back order, which was not told to me until a week after purchasing and charging me. Subsequently i canceled my order, poor very poor customer service"


Rating 4/10
2/5
2015-04-15

"Placed a $400+ order in Nov. 2014. All items were listed in stock. I specifically asked them to check that before placing the order! As mentioned by others, they were happy to take my money before making sure that they had everything I asked for. Most of the items arrived within 2-3 weeks in a couple of shipments (BTW their S&H charges are high IMO). That's when it got interesting. A couple of items (worth ~$100 including shipping!) were still delayed. At that point they offered me a refund or the option to wait for the new availability date which was 01/09/2015. Come that date I expected to get my order or at least an email with a status report. But nope, I had to contact them! And you can't call but have to wait for them to respond to opening a support ticket. Which was fine initially. After repeating this process a few times (!!!!), a week ago, I decided I had enough so I asked for a refund of the cost and corresponding shipping of the missing items. I guess I am no longer surprised that they have not answered my request yet. However, they changed the status of my order from "Backordered" to "Processing" with a note "refund requested". The products they sent were fine and the cost was ok (except S&H). On the other hand I find it unacceptable for a merchant to charge for items without having them in stock. They kept ~$100 of my money for almost 4 months and now they ignore me knowing full well credit card companies have a 60-day cutoff for disputing charges. I guess we'll see about that.

Not a happy customer!
"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-04-14

"I originally purchased an item which I was later told was out of stock and unavailable. I then found the same item still on your website, only at a much higher price. After contacting your sales reps, I was told again that the item was out of stock, even though it was still on the site. I purchased another item based on the initial order of the "unavailable" item. If I knew the first item was not available, I would have gone elsewhere for BOTH. I feel taken advantage of, will never do business with you again, and will share my experiences with my large and growing horticulture community here in Colorado."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-04-10

"Satisfied with, prices, equipment and delivery!!! thanks!!! "


No Avatar

Verified Customer
Rating 8/10
4/5
2015-04-03

"Have not received my order yet"


No Avatar

Verified Customer
Rating 6/10
3/5
2015-03-27

"Show that an item is on backorder when I am placing an order so I can decide whether I want to wait two months or choose another item or supplier before submitting payment."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-03-22

"Came with the quickness and was exactly what I needed. Will definitely be shopping here again as long as they have the lowest price (as was in the case in this transaction). Thanks again."


No Avatar

Verified Customer
Rating 8/10
4/5
2015-03-22

"Product wasn't fully assembled. Very important ground wires were not installed into product"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-03-14

"fast and good111111111111111111111111111111111111111111"


Learn about Our Reviews

Share Horticulture Source / usisu.com's store rating

Horticulture Source / usisu.com is not a merchant member. If you're this merchant, learn more!

Horticulture Source / usisu.com is not a merchant member
Horticulture Source / usisu.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »