Absolutely phenomenal experience. The shipping was very fast and their customer support helped me out when I was troubled by their low low prices. Other people say that it is a scam, but it is not. I got everything within 4 days of original purchase, and with free shipping on heavy items. To those who complain about faulty items- it is not the sellers responsibility to fix a manufacturers fault. That is what the warranty is for. Contact the manufacturer directly. They even have a section on their site with the manufacturer information to resolve such issues. Hookedontronics is paypal verified, and Alpine authorized. All in all, I am completely satisfied, and have and will be going back for more. Low prices are always guaranteed and reasonable if not free shipping! Thank you hookedontronics!
Hookedontronics is horrible, if there is an issue with your order they do not return emails. I have sent 2 each, to customer support and product support. I bought a refurbished unit and all it included was the head unit. When I emailed to question about it all I got was automated emails to read the FAQs which had nothing to do with my questions. This product was advertised with GPS / RCA in/outputs etc.. but the RCA harness, nor GPS receiver, nor power harness or ANYTHING was shipped with it. I ended up spending $150 (which is more than just buying a new unit) on all the accessories that the listing said it had, just so I wouldnt have to deal with them again. F--
Very awesome company to buy from. They do everything in their power to make things right if a problem arises. Would recommend anyone to do business with them.
UPDATE.......................................
Today I received my Kicker Kb6000 outdoor speakers in good order and in good time.
I will admit I was a bit worried.
I have to say that Tracy from hookedontronics did get in touch with me and did make good on the price difference that’s why I bought from hookontronics for the lowest price possible and that’s what I got.
So order away without any fear from this company.
Just make sure you know what you want (color brand make etc.) before ordering because once that button is pressed your done.
Thank you Tracy you where a big help.
This review was modified by its author, ATUOHOUND, on
6/1/09 10:31 AM.
Please save yourself some time and money and do not shop with these people. If you have been shipped defective/wrong items, which seems like it happens more than not, you are on your own or pay up big bucks for their mistake. How can anyone do business this way and get away with it is beyond me. Please stay away
DO NOT PURCHASE FROM THIS SELLER. They sent me a known defective, obviously returned Infinity Basslink T. Then, I had to pay $45 to return it to them. THEN, They charged me $58.08 restoking fee AFTER SENDING ME A DEFECTIVE PRODUCT. I am out of HALF of what I paid them originally without a product. DOES THAT SOUND LIKE A DEAL TO YOU???
I order and received an Alpine overhead DVD player for my car. Everything was great until it needed service 1 month later and I found out the hard way that Alpine will NOT autorize any repairs from this company since they aren't an authorized Alpine dealer. I also tried contacting Hookontronics several times over the phone and email and NEVER got a reply. Beware because you get a good price but if any happens your on your own. The money I saved went right out the door with the repair.
I think its pretty nconvenient that I cannot pay for something I bought at ebay auction with my credit card on ebay. Click this link, click that link. Why? I guess I don't get it. The more link I have to click and the farther I get from ebay the more I think you just scammed me for $100, but we'll see. Sorry if the bank issuer phone number isn't the number you wanted. And your pages that CC numbers get punched in on does not show that is is a secured page in the address bar, makes me unsure that I'll use you again. I only paid it because of the contract to buy clause with ebay. The CC number field isn't even set to password format. Numbers just out there on the screen for any old hacker to screen shot me and get my numbers. You might want to work on that. Here's to hoping I get my subwoofer. Thanks.
Edited 03/18/09: Everything about my to satisfaction. Fast delivery, product as described. If my former complaints were corrected I would definitely use HookedOnTronics.com again.
This review was modified by its author, celinaman060060, on
3/19/09 11:23 AM.
Great prices, good deal on shipping. You really need to get your deal with PayPal together though....most sites with customer-friendly payment procedures link directly to PayPal so the customer doesn't have to do that hoakie 2-step wait for the email dance to pay for the goods....if convenient payment was part of your act, you'd have a top-notch operation!
That being said, I will return for more purchases due to the ease of finding things and your detailed info on them. The in/out of stock data is helpful too.
I received defective merchandise from the seller. I understand that it is not there fault that the merchandise was defective, but their return policy leaves a lot to be desired. I returned the items at my cost, and was then charged a restocking fee, even though the return was defective on arrival! Between return shipping, and the restocking fee, I lost over $70 due to their return policy. The prices and shipping were acceptable, but buyer beware, if you get a bad product, it will cost you!
