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Ratings Rating
Full Rating Profile
  • Rating 6.92/10 13 reviews

    6.92 / 100
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  • HookBag contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: 0.00/10

All 13 Customer Reviews

Rating 10/105/5
modified review posted

"We've used HookBag several times in the past - not only do they have great prices, their service is good too. Turnaround is fantastic and usually our order arrives next day (or within 2-3 business days). We only had one issue with an out of stock item, and it was rectified. A+ for their customer service."

Rating 2/101/5
modified review posted

"I bought a graphic card because the price was about 40$ cheaper than other places and beacuse they "are" in Canada. Now after 3 weeks, I havent received my item yet, plus Ill have to pay customs fees (~ $40) because they bought the card in the US. This is ridiculous, never ever again ill deal with those guys. They didn't even choose an accelerated shiping method, 3 Weeks, From NY to Ontario???"

Rating 2/101/5
modified review posted

They charge 15% restocking fee on all and every non-defective items. Ridiculous!

modified review This review was modified by LaptopScreen on February 12 2013 01:12:31 PM
Rating 10/105/5
modified review posted

"I really took a leap of faith with Hookbag and was happy. Got an amazing deal on a Compal barebones laptop which are extremely difficult to find in Canada without huge markups. Arrived within 3 days, but the item was in a nearby warehouse. Their order tracking doesn't tell you when it's shippped out so if you're curious e-mail them. I'm happy I didn't have to return it because it seems people here have issues with their return policy. My experience was good but I must say I was hesitant to order with them. I will probably order from them again if I need to."

Rating 2/101/5
modified review posted

""Alert with Hookbag's Business Fraud!!!

Hookbag.ca seems to have a low price among Canada's online retailers. But they are committing business fraud via their "return" process in my most recent purchase from them.
(1) Hookbag.ca delayed processing of the return. According to their return policy (http://www.hookbag.ca/returns), the return should have been processed within 7 business days (it was stated as 5 business days when I made the purchase), but they did not "act" until I made a few phone calls or wrote email messages. Each time they asked me to give them "a few more days." The order was placed on 2012-06-12 and the return delivered on 2012-07-16 was not "processed" until 2012-08-13.
(2) As a result of "processing," they sent me an email message saying that the refund had been done and I should expect it in payment account in up to 5 business days.
(3) I never received their refund even after the time line they stated, and then urged them to refund me as soon as possible.
(4) They (shamelessly, I have to say) responded in email that the refund could not been done because it was "too long (after the purchased dated)," which was obviously false and cheating. The purchase was made via PayPal that I have been using over 6 years, and at all there is no any time limitation as short as a few months at PayPal for purchase refunds. Even if hookbag.ca's claim were true, they should have sent me a notification stating so.
(5) PayPal has a 45-day time line from the purchase date for opening a dispute, which my case was far beyond. Hookbag.ca clearly knows this policy but they still suggested I should put a claim (which is not possible to be favored after the deadline) at PayPal so that they "can refund it."

They are making money illegitimately by cheating customers with false refund commitments. Since the funding source for my Paypal purchase was a credit card, luckily I have the chance to dispute this case via credit card, which I have done.

Since their credit has bankrupted for me, I would also have to start doubting if they are selling grey-market items.

If you had returns with hookbag.ca too, please do double check if they were actually refunded; If you have not started business with them, I strongly recommend you to stay away!!!"

Rating 10/105/5
modified review posted

"Best price for a dualshock controller station charger from Google shopping and shipped in a few day. Will buy in the future."

modified review This review was modified by ptrinh on August 24 2012 07:56:55 AM
Rating 10/105/5
modified review posted

"Great site with cheap prices and free shipping! Processing status on the site is not accurate but customer support was replied fast to let me know my item was on the way! Got the item great shipping box. Would do business with again!"

Rating 10/105/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"ordered an intel RS2BL040 raid card; got the item for the lowest price i could find; the item shipped the next day and i received an email with the tracking #; the item was as described and has been working great

my only beef is that sometimes items on their site will show up from google but not from searches within their site?!?!

Rating 10/105/5
modified review posted

"I bought an air conditioner from this company. The brand of air conditioner was an unknown brand and I couldn't find much info on it. The air conditioner arrived the next day. We opened the box and it turns out that it has the most efficient rating. Here is how my ordering went. I read reviews on Hookbag.com and thought I'd take a chance. Put the order in at night and the next morning I put a ticket in to get information on my order. They sent an email saying it was shipping & gave a tracking #. A little while later I got a reply to my ticket saying that it shipped, here's the tracking # and it's arrival is tomorrow. It DID come the next day, but it shipped from a nearby location. I would definitely take a chance on this company again"

Rating 2/101/5
modified review posted

"I have looked at the review of this merchant and I trying to give this new website some faith but it is very disappointing. I had placed an order (Asus Network RT-N66U) that was not available (where HookBag.com is not cheapest merchant and at least they have some kind of rating), they cancelled my order on the following date. But as of today, they still have not release my payment authorization with PayPal. I am even more disappointed with HookBag.com on handling potential future customer's money. I will definitely not returning to this site and beware of them hold your money while cancelled your order in the future."

+ Read user comments
Rating 10/105/5
modified review posted

"HookBag.ca is my new favorite website.
I've ordered from them three times now. They almost always have the lowest available price, shipping is free on most orders, and their shipping team deserves praise. All of my orders arrived either 1 or 2 days after placing my order, and were perfectly packaged.
The one time I had to contact customer service, they replied instantly and were incredibly helpful. No crappy pre-scripted answers.
HIGHLY recommended.

Rating 10/105/5
modified review posted

"I did some research and was a little concerned about the reviews from hookbag.com but thought I would TOFT and place a small order for an APC USB/Powerstrip which was about 40% cheaper than lowes and not sales tax/shipping. I was ready to write off a no show BUT the product not only arrived QUICKLY but was packaged nicely and was brand new original packaging! They also provide tracking of shipment. The product was likely drop shipped from MFG and hookbag customer service answer my status question immediately and with full tracking. I do recommend them and hope others will have same experience."

Rating 10/105/5
modified review posted

"I had never heard of these guys, but apparently they've been operating a Canadian website for a while. I did a google shopping search for a particular brand name computer part and HookBag.com had the best price. They accepted paypal, so I decided to take a chance on a $30 purchase. Initially, I became even more than a little leery, because two days after ordering my item it seemed to be still stuck in "processing" limbo. You can open "ticket" on their website to inquire about things, so that's what I did to find out what was going on. They responded via email within 24hrs and informed me my package was delivering that day. I indeed received my item that day in great shape and it only took 3 days. They're apparently a legitimate company, but their website is not a reliable source for your order status unless you submit a "ticket". They need to work on that aspect of their business to be successful, in my opinion. That said, I wouldn't have a problem ordering from them again if I find they have the best price on something I'm looking for."

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