5/5

posted May-10-2013

"We recently purchased a coffee and end table set from Homelement.
It arrived in good condition; however, after several days the glass top for the coffee table cracked. We informed Homelement of the problem and they contacted us in less than 24 hours.
They contacted the manufacturer and we were shipped a new glass top ASAP, free of charge.
Kudos to the customer service department at Homelement and the manufacturer. We are VERY pleased with the outcome, love the tables, and will definitely use Homelement again for future purchases."

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5/5

posted Apr-28-2013

"I was very pleased with the ordering process with Homelement. Customer service was great, furniture was delivered before expected and was in perfect condition. I would definitely recommend them to anyone."

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1/5

posted Apr-23-2013

"It's been 2 month since I initially ordered my curio cabinet from Homelement. After 10 days, I received a damaged curio. Gladly I found that out before the shipping guys left so I marked it as defect and returned it.

Homelement change the status of the order to "claim" and an email was sent to me after another 5 days saying that my replacement shipment has been shipped.

However, that was the begin of my long wait. After 20 days, I still have no news of where my curio is. I contacted Homelement and after another few days they said the email sent to me about the replacement shipment has been shipped was a mistake. They NEVER shipped the replacement item out. Then, after another few days, they finally claimed that my replacement has been shipped out.

However, it's been another 20 days and I still have no clue where my curio is.

AVOID THIS COMPANY! If you are luck enough to get an undamaged item, maybe you are good. However, if you ever get an damanged shippment from them, you are in A BIG TROUBLE!

I have missed my house warming party, my parents visits, and all the other things because of this. THIS IS TOTALLY UNACCEPTABLE.

STAY AWAY!"

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5/5

posted Apr-18-2013

"I'm thrilled with my new wall unit. It is well-made and marvelous looking. It was delivered within a month. I requested the white glove delivery. Delivery was done quickly & efficiently.
This was my first order from Homelement. It was a great experience. I am completely satisfied and would not hesitate to order again."

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5/5

posted Apr-17-2013

"We shopped around at numerous furniture stores for a kitchen table. We finally found one we really liked, but it was very expensive. By shopping online, we found Homelement had a table that was very similar but one-third the price! It was delivered on time, and although the box was damaged, the table was in perfect shape. We are thoroughly enjoying our purchase and would shop through Homelement again."

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5/5

posted Apr-17-2013

"Extremely pleased with ordering from Homelement. I asked if they would do a price match, and no questions they did. Unlike most other sites. The quality of customer service was top-notch as they helped me with issues with the price match through the chat service. I was nervouse about ordering such a large, bulky, item (bedroom set) on-line, but it arrived completely damage and scratch free. Love the furniture, Love Homeelement"

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5/5

posted Apr-17-2013

"Thank you Homeelement, for making an almost daunting task easy and very much worth it! I am not finished either-so I will be back!"

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5/5

posted Apr-16-2013

"My experience with Homelement was great! Our order came quickly and was just what we wanted."

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2/5

posted Apr-15-2013

"On March 26th, 2013 we ordered bedroom furniture for my 3 year-old daughter. The items arrived via a freight company on April 4th, 2013. The items arrived with absolutely no shipping damage and the furniture items were well-packaged, and the boxes were in perfect shape. We accepted the boxes from the freight company (who do not stick around to make sure that the items are not damaged on the inside of the packaging), and began unpacking the furniture. It became apparent that the manufacturer or company responsible for packaging the furniture pieces did not perform quality control checks. The dresser has one drawer that will not close, one drawer has a facade that is falling apart, another drawer that paint is chipping off the bottom, and one support for the drawer is cracked. In addition, the drawers sit on circular cushions on either side of the drawer to keep from rubbing the wood support, and some of the cushions are missing. Also, the bed rails for the bed are cracked along the supports and pose an obvious safety concern and cannot be used. On April 8th, 2013 the company received an email from me explaining the issues and providing pictures of the defects/damage. That night the Customer Service department stated that they forwarded the information to the Claims department. It has been a week, and despite a couple emails sent, I have not heard from the Claims department about replacement of these pieces. I am unsure why it takes over a week to decide to replace obviously defective pieces. Homelement is more than welcome to arrange for pick-up of the defective pieces too, as they are taking up a lot of space in my home. Until this issue is resolved, my daughter is stuck sleeping on a mattress on her floor, and I just don't see why Homelement cannot go ahead and get the ball rolling on a replacement. One week may not seem like a lot of time, but I feel so bad for my daughter. She loves the look of her furniture, and does not understand why we can't put it together for her.

April 21, 2013 UPDATE:
The day after posting the review above I was contacted by Homelement's claim department. They offered to send replacement bed rails and give me a $150 discount on the dresser (dresser costs $560 on their website). I felt that I could overlook the damage/ defects to the dresser if given the discount only if they provide two replacement drawers. The dresser would look and function horribly with two drawers that are falling apart or are missing. I responded to them that day (April 16, 2013), but I haven't heard back yet. I sent them an email later last week requesting the status of the dresser replacement/discount and the approx. date we might receive the replacement bed rails, but they haven't responded. Yet another week has passed and my daughter is still stuck sleeping on the floor."

This review was modified by aehuff on April 21 2013 08:15:28 PM

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5/5

posted Mar-29-2013

"I bought a Homelegance Inglewood living room set from Homelement. I was skeptical about buying furnitures online but Marlo only had the dining room set and said the living room set was "Discontinued". I love Inglewood so much so I decided to buy the dining room set from Marlo and look for the living room set online. Among all the online shops I found, Homelement offered the lowest price with 5% discount + free shipping.

The delivery took 10 days longer than expected because of manufacture delay. I was a little worried at first but Homelement kept me informed with the status and expected delivery date. When the package came, I was so happy about it! The items are well packed and delivery person was very careful. The boxes had minimum scratches on them. All items came in excellent condition w/o even the slightest scratches. I am very happy about it. I also had some interaction with Homelement's customer service during the process, and one day I realize every conversation was summarized and posted under my account order history. This gave me a lot of confidence and comfort too.

One thing I wanted to mention is that my free delivery only delivered to gate i.e. it was not so-called "white gloves delivery" where the delivery person carries the items to our rooms. It was fine with the coffee table and end table, because these were not assembled and so we could open the bigger boxes and carry the smaller boxes of parts upstairs. But the TV stand came assembled and it was a very big one! We had stairs and it took my husband and me quite some effort in order not to damage our wall and wood stairs. It may be worth paying some additional shipping fee for "white gloves delivery" when you buy heavy assembled items."

This review was modified by charlottejiang on April 07 2013 08:17:16 PM

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5/5

posted Mar-28-2013

"I have never purchased furniture online before so I was a little skeptical but I cannot be more pleased with the quality and the beauty of the furniture I purchased.
When I need more furniture I assure that you will be my first choice.

Thank you,
Maria Lorente

P.S.I recommend your store to all my friends!!! "

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5/5

posted Mar-24-2013

"Great looking table and chair set"

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5/5

posted Mar-24-2013

"At first I was unsure of ordering site unseen and the price was great which made me unsure but I took the plunge and purchased my sofa,love seat and recliner and I could not be any happier.When ordering they were very helpfull and answered all my questions.I wil tell everyone I know go for it you will be pleased."

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5/5

posted Mar-22-2013

"We just purchased a living set from Homelement, and are very pleased. The furniture is beautiful and priced well. The customer service was great and they shipped and delivered my furniture exactly as stated. I couldn't be more pleased."

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5/5

posted Mar-22-2013

"After an extensive search for the perfect wall accent, we ordered a large clock from Homelement. It was delivered on time in perfect condition, and looks beautiful. I highly recommend them!

KW"

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