If they have the merchandise, you may be in luck. In my case, they did not have the merchandise I ordered (BDI TV Stand). There was very little communication, if any, about what was to happen next with the order they could not fill. These people just don't care. I even sent a letter to the CEO of the company, & still no response. My advice is, to order from someone else, or...........proceed with caution. Also, they will charge your credit card for the item immediately, whether you've received it or not. So, you've been warned......good luck!

I would definitely AVOID this merchant! Ordered a PN50B650 that said "newly arrived"; Called Fred on 4/24 "we expect to ship on Monday or Tuesday next week" 4/28 "We have an inventory error on this model". Website price goes up but no indication that an "inventory error" is going on; infact the website says "usually ships within 24 hours" 4/29 "I'll keep in contact with you" after offering minimal price reduction. 5/5 "We plan to ship these by midweek" Website still indicates nothing with regards to availability still "ships within 24 hours" 5/13 "Remember me Fred?" No response 5/18 "I want my money back; now" 5/22 Refund finally shows up. Just about one full month; some places do identify backorders; and they don't charge you credit card until it is shipped. The whole time there was no indication of back order or "inventory problem" I seriously question the positive feedbacks done here. The home theater store was not up front with me or any other customers for the same item. Worse yet they ignored me for weeks at a time. BE AWARE OF THIS MERCHANT!

I was very pleased with the speed in which my order was filled and shipped. I purchased a Sony 52" XBR6 television, and the price was quite a bit better than I could find elsewhere. Also, when I did have a question when I was looking for a tracking number for my shipment, I was contacted quickly by Fred who was very helpful and courteous. I would gladly do business with hometheaterstore.com again.

I went on-line to their store at hometheaterstore.com and purchased a Samsung LN46A860 on February 9, 2009 for an advertised price of $1599 to later find out the vendor indicated no stock available. However, the website has the exact same item posted for $1799 the next day after alleging no stock. If the item is no longer available the dealer should not misrepresent the facts. The company engages in false advertising, buyer beware.

After extensive online searching and a couple phone conversations with FRED I placed my order at 4 pm DEC. 12 For a SONY KDL 46XBR6 HDTV. Fred shipped by FedEx ground on monday the 15th. Arrived at my door at 3:30 friday double boxed and in great condition. I am very satisfied.

I ordered a SharpLC65SE94U 65" AQUOS LCD, almost $5000 USD. Before I ordered I sent an email to verify availablility. Within hours I rec'd a response that is would be in stock in 3 days/shipped in 3/4 days. I got a call from a nice guy (Fred)promising shipment. It took a series of emails and phone calls to verify shipment (awaiting a shipment from Sharp) but about 3 weeks later, I had a delivery from Texas on Fedex Freight. Other than the lag time between order placement and delivery I am very happy with the TV and this store's service, plus I have a USA Sharp Warrantee. I am a happy camper. (This review was edited by me on 12/01/2008)

This review was modified by its author, chichi99, on 12/1/08 10:59 AM.

Excellent seller. Bought the 52" XBR5 for my bedroom and received it very quickly. The order went through right away. I didnt get any phone calls tellin me to upgrade like you find in other scam sites. The TV came in perfect condition. Will definitely by my living room TV from them next month.

I placed an order for a 52" XBR4 from their website on Saturday, March 8th. Consistent with the reviews I read on this site and others, customer support is difficult to get a hold of via email or phone (they are unavailable on weekends). I was able to get in direct contact with an individual in customer support late Monday and again on Tuesday and was informed that the television was not in stock and that they should be receiving a delivery in the next day or so.  
 
The tv ended up shipping close to a week from when I placed the order and arrived 10 days following the purchase date. The tv arrived in good working condition. The shipping service they use only permits them to leave the box in the front of the building. You can work something out with the delivery service to bring the box into your home.

This review was modified by its author, wahoowa, on 3/18/08 4:50 PM.

Just wanted to echo many of the sentiments posted below. I ordered a Sony KDS50a3000 in early march. Lowest price, free shipping. The set arrived expertly wrapped to keep the rain out, and thankfully so. They did wait for the cc to clear before shipping which delayed delivery by a week, but that is to be expected considering the cost. All in all I would say it was a fantastic transaction. I will not hesitate to use Home Theater Store again, in the future.

Television arrived meticulously packaged to avoid damaging en route. Contacting customer service was difficult sometimes, but they would always call back if you left a message.

My experience with HomeTheaterStore has been positive. The price was the lowest I found, with free shipping to boot. The television arrived within the specified time frame and was in excellent condition. They are hard to contact if you want to speak to someone, but they did reply to my e-mails. All in all I was satisfied.

Despite verbal and email assurances from various company employees, it has been almost a year now and the Home Theater Store has failed to provide the extended warranty I purchased from them along with an LCD TV. Nor have they offered a refund.

Ordered 42" Sony LCD projection TV from their web page. Very easy. Arrived 3 days later in perfect condition. They offered a great price with "FREE SHIPPING", and it was really totally free. Nobody tried to pressure me into getting "insurance" on it, like I've read about on other online stores. They shipped with Watkins shipping, which has a web page that allows tracking, so I tracked it all the way. TV works great, the shipping guy even helped me move my old set. Would definitely use the HOMETHEATERSTORE.com again.