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Horrible customer service representative
"I ordered an emergency 911 pendant when I got the pendant the back clip was broken I called the service representative immediately he was very pleasant he told me that he would send another pending out and when I received put the broken pendant back into the package and return it when I didn't receive it I called again and talk to a manager and customer service how could you hire someone so unprofessional her comment to me was let me tell you how this goes in the first place you do not tell a paying customer let me tell you I know this is a multi-billion-dollar company and you don't really need my business but I work hard for my money and you do have all of my credit card information stored in your files she replied we one item back first SF I was lying about it being broken and I was not going to return it if you sent me the pendant first I felt like she was saying I was going to steal it I was very offended by her tone her attitude and a disrespectful way that she presented herself she needs to be retrained it was not my fault that it was delivered to my house broken and I should not be hassled because I want to return a defective item to ship me another item and I return the defective item in the same package things the professional way to conduct business because if I were going to steal your item and you have all my credit card information on file you could clearly just charge it on my credit card that you have in your system that I trust your company enough to keep it on file"
Very bad customer service. If you return an item you will not get your money back
"Very bad customer service. If you return an item you will not get your money back, instead of that you will receive a store credit that expires in two weeks or less, this not include the shipping cost is not refundable.High prices for low quality of products, very expensive shipping. "
WORSE CUSTOMER SERVICE
"I'm completely surprised by HSN' bad customer service and rude representatives. After waiting for my first order, i finally tracked it and saw that it was received by an unknown name. I called HSN and was told by customer service that it's my problem and i need to sort it out with UPS. Unbelievable!!! So I'm charged for products that were not delivered??? I had the choice of either calling my bank to dispute the charges or call UPS and have them redeliver. I called UPS and finally got the package. I had a coupon that I wasn't able to use on the first order, then after 5 calls with different agents and different excuses, i would rather shop elsewhere..... THIS KIND OF CUSTOMER SERVICE IS PLAIN RIDICULOUS !!!"
"I purchased a defective tablet from HSN for my daughter for Christmas. Upon researching return options found that there is no provision for a prepaid shipping label. A chat with a representative revealed that they had to "MAIL" the label in 14-21 days! Do not purchase from HSN"
"I purchased 2 blankets and had to send one back due to the color not being right. They didn't refund my money and when I contacted them, they said they did not receive the item back. I had my receipt from the USPS showing I sent it back, but they still didn't refund my money, so I filed a dispute with my credit card company and they refunded my money. That was a few years ago, and come to find out they have closed my log-in to their site and won't let me order or log-in now. Good riddance."
"I had been shopping for a computer for six weeks. I had gone everywhere within a twenty five mile radius of where I live, found absolutely nothing. I was watching TV and had seen on the guide that HSN2 was selling a HP All in One. I wasn't really interested in an All in One or even buying anything off a "shopping channel" for that matter but, I watched anyway. The more I watched the more I became interested. At the end of the segment, I had some questions that I needed answered to finalize my decision. So I called the phone number and told the person on the other end that I had a few questions and wasn't ready to buy, she answered all my questions in a timely manner and was very nice and pleasant, but still not ready to buy. The next day, I went to the next town over and three more stores, still nothing. When I arrived home, the HP was on HSN2 again, called the number, a couple more questions, she had me sold and I ordered it. She said it would take seven to ten days, wasn't to happy about that but was very content about the purchase and I would try to be patient. As soon as it was shipped I received my tracking number and was very surprised and happy that I received it in only two and a half days. Since then I have been very happy with the HP All in One and all the great service I received from HSN. "
"This review for home shop customer service. This is very hopeless service. The executives are not trained to talk to thier customers. They spoke very arrogantly and not working towards solving the problem. Let me explain I have ordered something from home shop 18 with order no 976805683 on 12 see 15 after waiting for about 10 days I didn't receive any communications on the above issue finally I mailed them on thier email I'd but doesn't receive any responce finally I called to thier customer care and asked about the problem but instead of solving the problem thir employees are giving suggestions as order is of COD if you are in hurry Pl cancel the order,you have no option other than waiting. You have to wait as if a have made a crime by dealing with the homeshop. Such a strange attitude of employees I haven't in any of the call center. Fully unprofessional attitude I m sure most of us having same experience "
"I ordered on HSN.com and paid extra for express shipping. The Website says it would take about 3 days. When I check the shipping the delivery is delayed due to HSN paying the wrong shipping and therefore my packages will not be delivered when promised. I spoke to Evelyn from UPS and she confirmed that the method paid for by HSN was not expedited. I am very disappointed that the last 2 times that I have used this company both times I have had one issue after another. I hope as a valued customer my concerns are taken seriously."
"Buyer Beware!!!!! I purchased a Char-Broil Big Easy TRU-INFRARED 3-in-1 Roaster, Smoker and Grill from HSN 3 weeks ago during one of HSNs online promotions. I received 3 written confirmations that the order was confirmed and it would arrive on July 3rd in time for my son's birthday on the 4th. Today, July 3rd, I get a email from HSN stating that the order was canceled with no explanation. Very unprofessional and puts a good customer in a real bind to find another gift for my son's birthday tomorrow. By the way, HSN has the exact item in stock and are just selling it for $100 more than they charged me 3 weeks ago. BUYER BEWARW!!!!!! Bert"
"I order the espresso towels oh what a mistake, the are so thin, and they discolor when you wash them."
"It is shit that this motherfucker HSN decline my order for no reason, saying that is a bussiness decision. This is my first time using HSN and it would be absolutely the last time. Oh, the fucking representative on the phone was like fucking I-dont-give-shit-to-you. "
"For very first time I order on home shop 18 I order 2 pares of jeans denims worth rs 1400 and 2 pares of cote pant cloths my invoice number is ragh 14 15 116115 and mafa 14 15 355504 I found stuff of cloth not up to the mark product is completely different what they promised when I place a complaint guy told me it will get sout it out but even after 1 week no responce come out I recommen all customers do not buy online line products from home shop 18 it was waste of your time and money"
"I live in Australia and keep receiving emails about monthly payments not approved by the bank for an order for a toy helicopter purchased in December 2014. The name on the order is the same as mine but the USA address and credit card details are definitely not mine. I have emailed them on numerous occasions and their only response is that I have to ring them in America and sort out the problem they have created! How many emails do I have to receive before something, if anything, is done!"
"And then another Supervisor named Ronni called me and immediately took the side of her co-supervisor in her very own cranky, PMS menstrual, indignant and abrasive manner which appears to run rampant amongst the near do well Females that appear to be in compete charge and control of this dubious female oriented business which sells Keith Urban Guitars but will not stand behind their products in any way shape or form and when any customer will not bow down to their interuptive style of phone call dominance (where did the customer is always right get lost on these females, back when they passed their GED's for the very first time?) they also exhibit less than normal stones and hang-up when they can not verbally bitch slap the educated customer and as is their style of being on a recorded phone after they hang-up they say Hello-Hello-Hello and to the recorded version it sounds like the customer hung up. Who do these people think that they are kidding? They are kidding themselves and the people who hired them and as far I go I think that any company that hires Female Supervisors of and over the menstrual age is asking for a loss in business especially a business of such a dubious nature as in these ingeniousdesigns.com people and I find that their name kind of spells it out as to what they think of themselves but the people that I have spoken to are anything but in the genius league! When they go out of business it will undoubtedly be due to their lack of customer service skills and aptitudes most often and more pronounced at certain times of the month! Richard C. Vickerman (Fed. Prosecutor of Disability Discrimination Claims) "
"I tried ordering a product from them today I place my order and go check out but it directs me to call C.S now I have NEVER ordered here before when I spoke with them the guy tells me he has to send a request to the supervisor since the apartment complex that I live in has problems in the past with orders. So what do that have to do with me! I have to wait until 7-10 business days to get a answer! They have lost their minds! Goodbye won't ever dream about shopping here again and told quite a few other people not to shop here too that was waiting for me to place my order to see how it would turn out. Just HORRIBLE customer service! "