1/5

posted Feb-06-2012

"My wife ordered the 500 count 6 piece Concierge Collection sheet set for $71.25 and washed them the other day to have them come out with piling and it looks like pulled areas on the top sheet. HSN will not take them back since we missed the 90 day cutoff by four days. They did give us a @20.00 credit in their defense but we are out the other $51.25. These sheets were made in India with a 60% cotton and 40% polyester blend. We did notice other people on the HSN reviews who also had this same problem with piling. These sheets are a ripoff in my opinion and we will not be buying anything else from HSN ever. We will always shop and buy from their competitor QVC because they have much better quality and customer service."

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2/5

posted Feb-04-2012

"I am very disappointed with HSN! I ordered a video camera and they said UPS delivered it but apparently it was just left somewhere and I never received it. Still I ordered 3 Christmas gifts that the order never went through after speaking to two customer service reps...
"

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1/5

posted Dec-23-2011

"I just decided not to shop HSN for ANYTHING.This last recent order was Signature Club A wrinkle creme by Adrienne, which made my eyes burn and made my facial skin turn dark red, Quality of most mdse. poor, tv presenters are anxious to push mdse. out the door, especially "Coleen L." and they try to out do each other w/sales.DON'T BUY HERE! There's better mdse. for less $ elsewhere. I hope this will be posted to help others."

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1/5

posted Nov-16-2011

"This company's shipping structure (for a small package) is the most ridiculous I've ever seen. First they email you a UPS tracking number, which you can track, but then suddenly your package seems to have been delivered. But not to you. So, you call, and they inform you that there's some hinky set-up where UPS delivers the package to your local USPS office, where it goes through a whole new process of being sorted, stamped, etc., and then eventually you may or may not get it. After three phone calls, I was told of this process, and am now trying to track my package through USPS, and expected it two days ago....still have not received it. I get mail from either coast faster than this (I'm in the mountain west); snail mail, UPS, Fedex, there's nowhere more than three days from me. NOWHERE. It's been almost two weeks since I ordered.
It's absolutely stupid. I ship and have things shipped to me A LOT and this is the longest, most convoluted, round-about way of doing on-line business I have EVER seen!! I will never order anything from this company again. I wish I'd just gone to Amazon. Only old ladies don't know that this is the worst shipping time known to man. The rest of us should help our aunties, grandma's, moms know that there are other options. You can even find the same or similar products for much, MUCH less on other on-line vendors. say no!!!!"

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1/5

posted Oct-23-2011

""I have the absolute worst experience dealing with HSN, from your awful website design, to horrible customer service. My grandmother who doesn't know how to use a computer, wanted me to order her a "little steamer" from your Joy Mangano collection back in August. I attempted to use your website to do so several times, yet even after creating a user account, was redirected to a log in page every time I tried to check out; even after logging in and out several times the website still wouldn't process my request. I then tried to call customer service to try to place a phone order after becoming extremely irritated when failing to place an online order. The woman on the other end of the phone was polite, and helpful, and I was able to give her my grandmother's credit card information, home address, and phone number in order for her product to be delivered successfully. I was assured that the product would arrive by September 6, 2011. That date came and went, and so did several weeks. We received no phone call, no email, no nothing to indicate she wouldn't be receiving her Little Steamer. I received a phone call from her today saying she received her credit card statement, and no HSN purchases were showing. I immediately called customer service to see what had happened to her order and was rudely told that my elderly grandmother would have to call and speak with a representative because the account wasn't in my name and they couldn't access order information for me. I find that to be extremely interesting considering your representatives would take my grandmother's money without her personally placing the order, but when your team screws the order up, and now her item is out of stock, I can't get information as to why the purchase was never processed in the first place. For a company that's supposed to specialize in ordering products from home, I have never had a worse experience in my life trying to get a simple product delivered. The treatment I've received from HSN is utterly appalling and I will NEVER be attempting to order another product from you again. This is exactly why I try to shop local as often as possible because it's disgustingly large companies such as yourselves that continue to shit on the consumer and expect them to keep coming back because it's "convenient" . I found nothing convenient or user friendly about the entire experience; maybe you should rethink your business model if that's supposed to be your aim. I will be spreading the word about this and telling people to rethink purchasing anything from your sorry excuse for a company. Thank you for nothing. "

This is an email I just sent HSN this morning. I am so horrified with the experience I've had with this company I will NEVER be ordering from them again. For a company that's supposed to specialize in home shopping, they are pathetic and a complete waste of time. Don't waste your time, money, or patience on them."

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2/5

posted Aug-13-2011

"I just paid 10.93 extra for an order, which I now cannot cancel. Be aware of undisclosed deadlines and cost discrepancies between phone and Internet orders.

The 15% off coupon, which was the reason for the order, didn't work because it had expired, even though there was no expiration date on it. State taxes are included on phone orders that are free on Internet orders. Shipping was included on the phone order that would have been free if I'd ordered it over the Internet. The cutoff for canceling the order was last night at midnight, which was only about three hours after I'd placed the order. Today it's too late. If I cancel now I'll have to pay $6.95 for the return, even though it hasn't shipped yet.

The state taxes I can understand. The shipping I can't. It's still being shipped regardless of how it was ordered. The phone ordering is automated just like the Internet.

The customer service rep said, well now I'll know for the future. I hate these kinds of "gotchas". What I know for the future is that I just placed my last order with HSN. I'll be interested to see if they post this.
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"

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1/5

posted Jun-21-2011

"Terrible! Shop QVC instead. I ordered a Virgin Mobile smartphone on June 10 and was told that my item would arrive on June 20. Throughout this time no changes or updates were made to my order status and I spent time every day in chat with representatives who assured me my order had shipped and would definitely arrive on the 20th. Now its the 21st and my order is confirmed NOT SHIPPED! The tracking number provided by HSN is invalid and they insist it is correct. USPS confirms that they were notified of the shipment on June 16 but then never got the item and have no information regarding it. The representatives have been ignorant and combative and caught in many lies regarding the status of this order. As this point I have no way to know if I will ever get my order. I will never shop HSN again.

I was also overcharged for the phone. The manufacturer reduced the price a few days before I placed my order but HSN failed to update their system to reflect this. When I checked on my order on the 21st I saw that HSN had finally reduced the price, but I was charged an extra 50.00 anyhow. They DID immediately issue a refund when I called them on this, however, that is only reflected in my HSN account and not in the bank. Ill believe it when I see it. If I get it I will edit this report."

This review was modified by kbrenner on June 21 2011 08:27:50 AM

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4/5

posted May-14-2011

"In ordered a computer and a video camera off HSN and never had a problem. I don't know what the fuss is about."

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1/5

posted Mar-07-2011

"DO NOT SHOP HERE. I orderd a Dyson, it was sent to someone else. I never got it, they returned my deposit because I was right they have now turned me over to collection for the balence. Can't even talk to there Accounts dept Can't talk to anyone that matters...BEWARE!!!!"

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1/5

posted Dec-27-2010

"I WILL NEVER AGAIN SHOP WITH HSN. THEY HAVE HORRIBLE CUSTOMER SERVICE .
I ORDERED SOME CHAINS THAT DID NOT ARRIVE ON TIME AND THEY SENT OUT DUPLICATE ONES THAT ARRIVED ON DEC. 26TH WHEN THE ORIGINALS ARRIVED 2 DAYS AFTER THE EXPECTED DELIVERY DATE.
NOW THEY SAY I HAVE TO PAY FOR RETURN SHIPPING WHEN I CANCELLED THE DUPLICATES TO ARRIVE WHEN THE ORIGINALS DID. THEY STAET IT IS NOT NOTATED IN MY ACCOUNT. I HAVE CANCELLED OVER SEVERAL HUNDRED DOLLARS OF MERCHANDISE AND WILL NEVER AGAIN ORDER FROM HSN DUE TO LACK OF CUSTOMER SERVICE AND THEIR REQUIREMENTS.

"

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