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"Two firsts here: GSN and Gateway. Never used either before and, chances are good, never will use either again. I recorded the GSN infomercial re: Gateway NV5S26u. Looked interesting and I bit. Upon receipt I discovered a disc containing "pc essentials 21" standard-28 programs on 1 dvd. This, I thought, was supposed to be pre-loaded. Tuned in the pre-recorded show and your sales persons exact quote was "$500 worth of software...pre-loaded. NOT. When I called GSN to find out what was up, got a pre-recorded msg about current purchases available on GSN but no customer service. Where did it go? After some research, discovered that once a person makes a sale GSN switches from a LIVE phone bank to recorded messages about current GSN sales. No more customer service though. "
"I was given a cell phone as a gift bought from there. HSN omitted some of the information from the packaging about activating the bonus minutes (1500) and air time (1 year). I found out later from the person who bought it and called about doing this. Was told the promotional period was over and all they offered me was 200 minutes and 90 days. When I asked to talk to a supervisor, I was told there weren't supervisors so I just had to take what they offered although it was their fault because the correct information was not included. The rep was just reading from a script and refused to answer any questions at all about it. Will NEVER EVER purchase form them."
"I ordered a 3D television and was very pleased with the item and the handling of the order: Five stars for that one.... Then I ordered a Galaxy tab: .1 stars for this order! it was supposed to be delivered on the sixth of this month, there were 'issues' on there end that I've had to work through with two of their departments and another company.... So I was told it would be shipped on the sixth for delivery on the eight.... now it won't be shipped until the seventh for delivery on the ninth!AAAAAAAAARRGGHGghhh..... and their chat support person disconnected our session while i was typing my response to his/her canned response. HSN HAS POOR CUSTOMER SERVICE, FIND YOUR PRODUCT SOMEWHERE ELSE IF YOU CAN!!!!!!!!"
"Ordered aa item on Dec. 29th... A month later was told there was a short wait (back order)... another week later was told my order was delivered, left at my door... a day after that was told that I RETURNED the item... How could I have returned it if I never received it? I was told the item was SOLD OUT and yet it is still listed for sale on HSN... Do not buy from HSN! Seems like they CAN NOT keep track of their inventory... "
"The worst experience over the phone. Not taking information correctly to charging an amount quickly before reviewing that all the information is correct. Then there is no communication once it has been sent out. They ask for everything but then dont utilize their sources to network correctly to find out the customers dont go thru any more troubles! Since they couldnt call,email, or text the customer, they dont find out the information is still wrong. They forgot to put the suite number and that package has another week to reach them back before they could do,anything or even find out "oh our customer hasnt received package." To top it off their supervisor only way to fix a problem is to give a measly $30 towards next their next bad experience. I told them to erase all my info and to keep there money. that reminds me, i have to wait a,week for,my money to be back in my account. So my wife Valentines gift was ruined. They have my money. And i am still without a laptop for her. "
"My wife ordered the 500 count 6 piece Concierge Collection sheet set for $71.25 and washed them the other day to have them come out with piling and it looks like pulled areas on the top sheet. HSN will not take them back since we missed the 90 day cutoff by four days. They did give us a @20.00 credit in their defense but we are out the other $51.25. These sheets were made in India with a 60% cotton and 40% polyester blend. We did notice other people on the HSN reviews who also had this same problem with piling. These sheets are a ripoff in my opinion and we will not be buying anything else from HSN ever. We will always shop and buy from their competitor QVC because they have much better quality and customer service."
"I am very disappointed with HSN! I ordered a video camera and they said UPS delivered it but apparently it was just left somewhere and I never received it. Still I ordered 3 Christmas gifts that the order never went through after speaking to two customer service reps... "
"I just decided not to shop HSN for ANYTHING.This last recent order was Signature Club A wrinkle creme by Adrienne, which made my eyes burn and made my facial skin turn dark red, Quality of most mdse. poor, tv presenters are anxious to push mdse. out the door, especially "Coleen L." and they try to out do each other w/sales.DON'T BUY HERE! There's better mdse. for less $ elsewhere. I hope this will be posted to help others."
"This company's shipping structure (for a small package) is the most ridiculous I've ever seen. First they email you a UPS tracking number, which you can track, but then suddenly your package seems to have been delivered. But not to you. So, you call, and they inform you that there's some hinky set-up where UPS delivers the package to your local USPS office, where it goes through a whole new process of being sorted, stamped, etc., and then eventually you may or may not get it. After three phone calls, I was told of this process, and am now trying to track my package through USPS, and expected it two days ago....still have not received it. I get mail from either coast faster than this (I'm in the mountain west); snail mail, UPS, Fedex, there's nowhere more than three days from me. NOWHERE. It's been almost two weeks since I ordered. It's absolutely stupid. I ship and have things shipped to me A LOT and this is the longest, most convoluted, round-about way of doing on-line business I have EVER seen!! I will never order anything from this company again. I wish I'd just gone to Amazon. Only old ladies don't know that this is the worst shipping time known to man. The rest of us should help our aunties, grandma's, moms know that there are other options. You can even find the same or similar products for much, MUCH less on other on-line vendors. say no!!!!"
""I have the absolute worst experience dealing with HSN, from your awful website design, to horrible customer service. My grandmother who doesn't know how to use a computer, wanted me to order her a "little steamer" from your Joy Mangano collection back in August. I attempted to use your website to do so several times, yet even after creating a user account, was redirected to a log in page every time I tried to check out; even after logging in and out several times the website still wouldn't process my request. I then tried to call customer service to try to place a phone order after becoming extremely irritated when failing to place an online order. The woman on the other end of the phone was polite, and helpful, and I was able to give her my grandmother's credit card information, home address, and phone number in order for her product to be delivered successfully. I was assured that the product would arrive by September 6, 2011. That date came and went, and so did several weeks. We received no phone call, no email, no nothing to indicate she wouldn't be receiving her Little Steamer. I received a phone call from her today saying she received her credit card statement, and no HSN purchases were showing. I immediately called customer service to see what had happened to her order and was rudely told that my elderly grandmother would have to call and speak with a representative because the account wasn't in my name and they couldn't access order information for me. I find that to be extremely interesting considering your representatives would take my grandmother's money without her personally placing the order, but when your team screws the order up, and now her item is out of stock, I can't get information as to why the purchase was never processed in the first place. For a company that's supposed to specialize in ordering products from home, I have never had a worse experience in my life trying to get a simple product delivered. The treatment I've received from HSN is utterly appalling and I will NEVER be attempting to order another product from you again. This is exactly why I try to shop local as often as possible because it's disgustingly large companies such as yourselves that continue to shit on the consumer and expect them to keep coming back because it's "convenient" . I found nothing convenient or user friendly about the entire experience; maybe you should rethink your business model if that's supposed to be your aim. I will be spreading the word about this and telling people to rethink purchasing anything from your sorry excuse for a company. Thank you for nothing. "
This is an email I just sent HSN this morning. I am so horrified with the experience I've had with this company I will NEVER be ordering from them again. For a company that's supposed to specialize in home shopping, they are pathetic and a complete waste of time. Don't waste your time, money, or patience on them."
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posted May-01-2012 
posted Mar-06-2012 
![Share](javascript:share_rating({"review_body":"I was given a cell phone as a gift bought from there. HSN omitted some of the information from the packaging about activating the bonus minutes (1500) and air time (1 year). I found out later from the person who bought it and called about doing this. Was told the promotional period was over and all they offered me was 200 minutes and 90 days. When I asked to talk to a supervisor, I was told there weren\u0027t supervisors so I just had to take what they offered although it was their fault because the correct information was not included. The rep was just reading from a script and refused to answer any questions at all about it. Will NEVER EVER purchase form them.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1502143#comment1502143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"stacey543","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a 3D television and was very pleased with the item and the handling of the order: Five stars for that one.... Then I ordered a Galaxy tab: .1 stars for this order! it was supposed to be delivered on the sixth of this month, there were \u0027issues\u0027 on there end that I\u0027ve had to work through with two of their departments and another company.... So I was told it would be shipped on the sixth for delivery on the eight.... now it won\u0027t be shipped until the seventh for delivery on the ninth!AAAAAAAAARRGGHGghhh..... and their chat support person disconnected our session while i was typing my response to his\/her canned response. HSN HAS POOR CUSTOMER SERVICE, FIND YOUR PRODUCT SOMEWHERE ELSE IF YOU CAN!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1321859#comment1321859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"gjgrady","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered aa item on Dec. 29th... A month later was told there was a short wait (back order)... another week later was told my order was delivered, left at my door... a day after that was told that I RETURNED the item... How could I have returned it if I never received it? <br>I was told the item was SOLD OUT and yet it is still listed for sale on HSN... <br>Do not buy from HSN! Seems like they CAN NOT keep track of their inventory... ","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1261151#comment1261151","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"Vsham","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst experience over the phone. Not taking information correctly to charging an amount quickly before reviewing that all the information is correct. Then there is no communication once it has been sent out. They ask for everything but then dont utilize their sources to network correctly to find out the customers dont go thru any more troubles! Since they couldnt call,email, or text the customer, they dont find out the information is still wrong. They forgot to put the suite number and that package has another week to reach them back before they could do,anything or even find out \u0022oh our customer hasnt received package.\u0022 To top it off their supervisor only way to fix a problem is to give a measly $30 towards next their next bad experience. I told them to erase all my info and to keep there money. that reminds me, i have to wait a,week for,my money to be back in my account. So my wife Valentines gift was ruined. They have my money. And i am still without a laptop for her. ","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1260825#comment1260825","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"upsethub","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My wife ordered the 500 count 6 piece Concierge Collection sheet set for $71.25 and washed them the other day to have them come out with piling and it looks like pulled areas on the top sheet. HSN will not take them back since we missed the 90 day cutoff by four days. They did give us a @20.00 credit in their defense but we are out the other $51.25. These sheets were made in India with a 60% cotton and 40% polyester blend. We did notice other people on the HSN reviews who also had this same problem with piling. These sheets are a ripoff in my opinion and we will not be buying anything else from HSN ever. We will always shop and buy from their competitor QVC because they have much better quality and customer service.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1229589#comment1229589","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"grainey","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very disappointed with HSN! I ordered a video camera and they said UPS delivered it but apparently it was just left somewhere and I never received it. Still I ordered 3 Christmas gifts that the order never went through after speaking to two customer service reps...<br>","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1223023#comment1223023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"nesvan","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just decided not to shop HSN for ANYTHING.This last recent order was Signature Club A wrinkle creme by Adrienne, which made my eyes burn and made my facial skin turn dark red, Quality of most mdse. poor, tv presenters are anxious to push mdse. out the door, especially \u0022Coleen L.\u0022 and they try to out do each other w\/sales.DON\u0027T BUY HERE! There\u0027s better mdse. for less $ elsewhere. I hope this will be posted to help others.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/1046039#comment1046039","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"WiseShopper6","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company\u0027s shipping structure (for a small package) is the most ridiculous I\u0027ve ever seen. First they email you a UPS tracking number, which you can track, but then suddenly your package seems to have been delivered. But not to you. So, you call, and they inform you that there\u0027s some hinky set-up where UPS delivers the package to your local USPS office, where it goes through a whole new process of being sorted, stamped, etc., and then eventually you may or may not get it. After three phone calls, I was told of this process, and am now trying to track my package through USPS, and expected it two days ago....still have not received it. I get mail from either coast faster than this (I\u0027m in the mountain west); snail mail, UPS, Fedex, there\u0027s nowhere more than three days from me. NOWHERE. It\u0027s been almost two weeks since I ordered.<br> It\u0027s absolutely stupid. I ship and have things shipped to me A LOT and this is the longest, most convoluted, round-about way of doing on-line business I have EVER seen!! I will never order anything from this company again. I wish I\u0027d just gone to Amazon. Only old ladies don\u0027t know that this is the worst shipping time known to man. The rest of us should help our aunties, grandma\u0027s, moms know that there are other options. You can even find the same or similar products for much, MUCH less on other on-line vendors. say no!!!!","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/933160#comment933160","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"suejaymostest","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"\u0022I have the absolute worst experience dealing with HSN, from your awful website design, to horrible customer service. My grandmother who doesn\u0027t know how to use a computer, wanted me to order her a \u0022little steamer\u0022 from your Joy Mangano collection back in August. I attempted to use your website to do so several times, yet even after creating a user account, was redirected to a log in page every time I tried to check out; even after logging in and out several times the website still wouldn\u0027t process my request. I then tried to call customer service to try to place a phone order after becoming extremely irritated when failing to place an online order. The woman on the other end of the phone was polite, and helpful, and I was able to give her my grandmother\u0027s credit card information, home address, and phone number in order for her product to be delivered successfully. I was assured that the product would arrive by September 6, 2011. That date came and went, and so did several weeks. We received no phone call, no email, no nothing to indicate she wouldn\u0027t be receiving her Little Steamer. I received a phone call from her today saying she received her credit card statement, and no HSN purchases were showing. I immediately called customer service to see what had happened to her order and was rudely told that my elderly grandmother would have to call and speak with a representative because the account wasn\u0027t in my name and they couldn\u0027t access order information for me. I find that to be extremely interesting considering your representatives would take my grandmother\u0027s money without her personally placing the order, but when your team screws the order up, and now her item is out of stock, I can\u0027t get information as to why the purchase was never processed in the first place. For a company that\u0027s supposed to specialize in ordering products from home, I have never had a worse experience in my life trying to get a simple product delivered. The treatment I\u0027ve received from HSN is utterly appalling and I will NEVER be attempting to order another product from you again. This is exactly why I try to shop local as often as possible because it\u0027s disgustingly large companies such as yourselves that continue to shit on the consumer and expect them to keep coming back because it\u0027s \u0022convenient\u0022 . I found nothing convenient or user friendly about the entire experience; maybe you should rethink your business model if that\u0027s supposed to be your aim. I will be spreading the word about this and telling people to rethink purchasing anything from your sorry excuse for a company. Thank you for nothing. \u0022<br><br>This is an email I just sent HSN this morning. I am so horrified with the experience I\u0027ve had with this company I will NEVER be ordering from them again. For a company that\u0027s supposed to specialize in home shopping, they are pathetic and a complete waste of time. Don\u0027t waste your time, money, or patience on them.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/906467#comment906467","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"Megan1881","rating":"1"}, "single");){kind=link}
"Two firsts here: GSN and Gateway. Never used either before and, chances are good, never will use either again. I recorded the GSN infomercial re: Gateway NV5S26u. Looked interesting and I bit. Upon receipt I discovered a disc containing "pc essentials 21" standard-28 programs on 1 dvd. This, I thought, was supposed to be pre-loaded. Tuned in the pre-recorded show and your sales persons exact quote was "$500 worth of software...pre-loaded. NOT. When I called GSN to find out what was up, got a pre-recorded msg about current purchases available on GSN but no customer service. Where did it go? After some research, discovered that once a person makes a sale GSN switches from a LIVE phone bank to recorded messages about current GSN sales. No more customer service though. "