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  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.43/10 1.43/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

81 Customer Reviews

Rating 2/10
1/5
modified review posted

"I had a problem using a coupon because I was told its a problem for people to use the same house number and send it to the same address. I stayed on the phone for who knows how long trying to fix the problem, it's a turn off to buy from here again. I should never have to explain/ argue about multiple people live in my house, it's NONE OF YOUR BUSINESS. Then they charged the wrong account and put my card number on the wrong house hold member. Lastly apparently I'm not allowed to have people who send me gifts to my address and put it in my name, it's a crime too. If I have to explain how I live for one coupon then no thanks, keep your business. Cheapos!"

modified review This review was modified by JazzDiva on July 07 2014 11:18:17 PM


Rating 2/10
1/5
modified review posted

"Horrible Service. I ordered a new phone from them (Galaxy s5 for Virgin Mobile) while they were having a massive sale. It was 492 while the original was 599. I ordered the phone and everything went through. 4 days passed while the order was "processing" and the sale was going one. As soon as the sale was over I receive a call that said my account name and credit card name did not match so they would not send the phone unless I switch accounts. So I asked them if the sale price would go with me. The answer was no. Then I called customer service and first they said the price was 579.99. I told them I bought it at sale price and then they said "we never had that sale price." I called their bull because not only did I print out the receipt of the 492 price, they also emailed me the sale price. Then they said they could not go back and reinstate the original sale price so I would have to pay the new one which is over 100 dollars more at which point I hung up and am never shopping here again. Not only that but they switched the price of my order to the 599 without even confirming with me so it would look like I was crazy and made up the sale. Did they not realize they give us receipts? Horrible company."

modified review This review was modified by Jake143qq3 on June 25 2014 03:21:40 PM

Rating 2/10
1/5
modified review posted

"To say that I have ordered thousands and thousands of dollars worth of merchandise from HSN is an accurate statment!
I have never purchased any item over $79.00, ex a ring $79,00 and didn't like it but returned it within!!!! a week. Yes I have returned jewelry for size purposes.

Mind you I am not kidding I have purchased maybe $10000.00 worth of merchandise. My whole home is HSN stuff that I LOVE. I USED TO TELL EVERYONE ABOUT HSN!!!!!!!!!!!
BUT
THEY SUDDENLY blocked my account WITH NO WARNING, NO LETTER OF WARNING, and all my accounts were completely paid because I used a credit card.
I have written about 5 long letters. I have called and spoken with a few supervisors. I sent certified mail two times to the corporate office. I have called the corporate office.
They say I returned too many items and that is why they closed my account. The one supervisor said to me I am lookng at your account and you do not return too many items. I agreed! I normally bought 2 or 3 of an item and kept at least 2, sometimes returned one for size with all its tags attached and in the original packaging with all the inserts.

OVER 75 PERCENT of time I returned items unopened!!!! in saleable condition.

THEY CANCELED MY ACCOUNT
THEY BLOCKED MY ADDRESS.
MY TWO GROWN DAUGHTERS WHO LIVE WITH ME HAVE THEIR ACCOUNTS CLOSED BECAUSE WE SHARE THE SAME ADDRESS!!!!!!!!!!!!!!!

They have not been able to purchase any of their items that they love for make up, acne products, jewelry and they are none to happy.

So now 3 unhappy customers are telling everyone NOT TO ORDER FROM HSN for how they treat their customers instead of having 3 happy customers.

I used to use ebates.com to place my order and save an additional 3 -4 %. I sometimes wonder if I got kicked out because of that, because I was a faithful customer for years!~!!!!! 3 of my computers are from them, etc!
My whole house is HSN
SOME OF MY MOST FAVORITE THINGS THAT I OWN CAME FROM HSN.
I TOLD EVERYONE I WAS A WALKING BILLBOARD FOR THEM,
UNTIL THEY CLOSED MY ACCOUNT TO MY SHOCK AND AMAZEMENT WITH NO WARNING

AND BLOCKED MY ENTIRE ADDRESS AND OTHER FAMILY MEMBERS ACCOUNTS.
NOW I CANT TELL ENOUGH PEOPLE DON'T BELIEVE THEM WHEN THEY SAY YOU CAN RETURN SOMETHING!!!!!!!!!!!!
AND KNOW THEY WILL LIE AND SAY YOUR ACCOUNT WAS CANCELED FOR RETURNING WHEN YOU KNOW YOU DIDN'T DO WHAT THEY CLAIMED AND HAD THEIR SUPERVISOR TO TELL ME ALSO.
"

modified review This review was modified by seekandfind on June 17 2014 06:54:57 AM

Rating 2/10
1/5
modified review posted

"I bought a gold medal from HSN, and they sent me the wrong one. I asked to have the correct gold medal sent by overnight shipment. I was told that they could not do this because it would cost them too much money. What?! It's their error, and they are essentially telling me that it is my problem?! This item was for Mother's Day. So, the item will get here AFTER Mother's Day. This is why I prefer to shop with a major online company that sells books among many other things. At least, the major online book/merchandise company, overnights items when it is their error. HSN: If THEY send you something in error, and you need the item for a special occasion you are out of luck."

modified review This review was modified by TexasDame on May 08 2014 09:51:06 AM

Rating 2/10
1/5
modified review posted

"I was very frustrated with my entire experience from purchasing, having order canceled, to the very poor customer service.

I ordered a Nokia Lumia 925 on 3/13, I had the option of purchasing from another site for around the same sale price. Estimated delivery was 3-7 business days.

On 3/18 (5 days later) I receive a notice that my order was cancelled, saying little more than that's too bad for you. I write an email to their customer service.

3/19 with no reply to my email, I call their customer support to see if they would do anything to remedy their mistake. Their customer service rep blames it on 3 party vendors having a truck accident or warehouse mistake. After that she offers me $5 spendable cash on their site. I found this unacceptable. She could not offer more without supervisor. Another 5 minutes on hold the supervisor was able to offer me $10 spendable cash or the item ever became available again they might be able to offer it at that price.

The order process was mediocre - coupons not working,extremely poor communication after purchase, and horrid customer service. They have taken too many hours of my life and will not be getting a second chance.
"


Rating 2/10
1/5
modified review posted

"I ordered an Acer Iconia 810 tablet from HSN in July 2013. It will only work for a few days, then it will not charge or come on. Have returned it 2 times at approx. @19.00 each time and it is still laying on a table after last repair, ( which they note on the paper work that there is no problem with it. it only worked for 2 or 3 days then. I was supposed to receive a postage paid label from Acer since Feb.2, 2014. Have not received anything yet, called today and was told to call back Monday. HSN has no interest in helping to solve the problems with the company. I will never order from them and I have the channel blocked off on my tv. I have ordered many items, some expensive ones, but never again
"

modified review This review was modified by Jnnett on March 08 2014 03:10:11 PM

Rating 2/10
1/5
modified review posted

"Made the mistake of purchasing a Samsung phone last September as a Christmas present for our disabled adult daughter. Tried to charge the battery so she could activate it. Faulty. Sent it back immediately with the return shipping label that came with the phone. They received it on Jan. 6, 2014. My wife called the middle of Jan., and was told we waited too long. They would ship it back and we would have to deal with Samsung. Sure. She called again the 14th., and was told we should receive it shortly. Uh-huh. Again on Jan 28, she was told we should receive it by Feb.15th. On Feb. 13th, I called and told their (so-called) customer service that I wanted the phone and could deal with it three ways. One was with them, two was with Visa, and the third was with "Call Jesse," a service provided by King Television that intercedes for customers with reticent businesses. Told her at the least, I wanted the tracking number. She said she would get that, and immediately came back and said it was never shipped. We are to watch for a full refund on our next visa statement.

WATCH WE WILL !!!

Now, was the difference this time a man called and not a woman??
"

modified review This review was modified by 815960178 on February 14 2014 08:17:47 AM

Rating 10/10
5/5
modified review posted

"The price for the Lumia 521 phone was the lowest, additional usable accessories were included, delivery was fast."


Rating 2/10
1/5
modified review posted

"I am very unhappy with HSN overall. I have bought many many items over the years. The quality on the DG2 clothing and on Jay King Mine Find jewelry has gone down dramatically. Despite many reviews on the HSN website stating poor consistantcy on sizing and poor quality and quality control issues on these two lines of products HSN hasn't appeared to have addressed these issues. Then when you use their 30 day money back guarantee too many times because of these quality issues they cancel your account without warning. Their customer service told me they had sent a letter, I never received letter. I asked them to review my account and consider reopening given all the products I had bought from them over the years. They indicated that they would review and would let me know by phone their decision. When I called a month later to inquire if they had reopened my account, they indicated that they never review closed accounts and that the previous customer service agent was mistaken. Very poor customer service and very poor communication. Also they need to qualify their 30 day money back guarantee to indicate that that's as long as you don't return too many items. "

modified review This review was modified by cynleigh on September 17 2013 08:58:20 AM

Rating 2/10
1/5
modified review posted

"Ordered a Bodum coffee press plus a few donation items to reach a spending target. They waited ONE WEEK to tell me that my coffee press was not actually available and they could not process a refund for the donation items -- that I would have to contest it with my credit card company."


Rating 8/10
4/5
modified review posted

"I've been a customer of HSN for about 20 years. I've purchased a computer; sheets, diamond jewelry, clothing, and house hold goods. I've been very satisfied with most products.
They have an excellent return policy if I'm not happy with any purchase. Their pricing is comparable but I tend to shop on line rather than fight lines in stores and have to drive to several different stores to get all the different items. Excellent warrantees on electronics too.
"

modified review This review was modified by CherFriedman on June 11 2013 05:47:24 PM

Rating 2/10
1/5
modified review posted

"I ordered and paid for ITEM 244999
Hoover« WindTunnel? Air UH70402 Upright Cyclonic Vacuum
$139.95 on Feb. 7, 2013 and it never arrived!!! I called customer service today and they apologized but told me they are out of the product and will refund my money to my CC. They did not offer to send me any type of compensation for my time wasted in waiting for a gift I purchased for my wife. It was a surprise for her. She saw the infomercial for this Hoover and really wanted it, I said no, we don't need it, I then bought online to surprise her. Well it NEVER arrived and the nice surprise never happened.

HSN is terrible! If I could give them negative stars I would. Stay away from from them. I am extremely disappointed!

"

modified review This review was modified by John92009 on March 06 2013 12:20:37 PM

Rating 2/10
1/5
modified review posted

"I'm writing because I am disappointed with the efficiency and professionalism I experienced when making a purchase at HSN. I purchased two Dollie and Me outfits for Christmas gifts. I was happy with the selection and both outfits arrived in a very timely manner ( though they did have separate shipping charges), however one outfit was ordered in a size 7 but a size 4 was shipped. I called and the customer service line and they immediately overnighted the correct order so it arrived in time for Christmas. I was pleased with the service at that point, however a month later I received a letter advising me that I was being charged for the original outfit as it was never received. I called the customer service line and they acknowledged receiving the return package and signing for it, however the actual return was not processed. They were quite unhelpful and the issue remains unresolved. I will not use this company again."


Rating 2/10
1/5
modified review posted

"worst company ever! slow shipping and plenty complications to place an order NO RELIABLE company! I bought two Lulu Guinness clutches which I need for new year party on x-mas eve very soon i realize it will be better place a two days shipping delivery ( their regular delivery time is 3-7 days) i called the sale rep i was told it was not way to change the shipping speed after the order was place..really i said even if place the order only a few hours ago and is still in the warehouse? only way she said canceling the order and placing a new one.. which i did despite it sound like a complicated old system to do things..i send the new order within minutes right in the phone with her, to find out one of the clutches were sold out..what! but you told if was still in stock! I asked for a manager, just to hear it was nothing she could do..but put me in the waiting list..but the good new is that the red clutch could be sent in two days, fine that's the one i really need for the new year event. Did I mentioned that my account was charge twice? because the first order they told me to cancel cause they could not do a minimal change and for the second order..the first one droped three days later but mean while hold the money. HSN assured me the clutch will be here by Dec 28..i was waiting for it all day..around 6 pm i tracked to find out it will be here January second! i was livid...not way! i called ups..hsn handle them the item just the night before ( Thursday) knowing ups does not work on the weekend..knowing Friday it will be count as the first day. they sent it on a two days economy ground shipping!!! meanwhile my clutch was setting there for four days! can you believe that company?! ''economical ground shipping" after they waste for days knowing very well i needed before new year or by new year. Not respect or appreciation whatsoever for the their clients..i spent thousands of dollar in this this company and that's how they treat me?? they can keep their bags and their business i don't want nothing to with this company.. i asked a manager -Stephanie- if she can send me another one overnight then i will return the extra when i arrive..she said there's not way she can do that..'sorry miss'. I am done with HSN for life."


Rating 2/10
1/5
modified review posted

"I ordered a Samsung home theater system (HT-4500) and received it yesterday. I went to Best Buy today to pick up some accessories and noticed that the same model number that I had purchased from HSN looks completely different from the model at Best Buy. I decided to look at the Samsung website and it was the same scenario there as well. Not only did I receive last years model... but I also paid $299 for the old model when the new model is selling for $269 from the retailer itself! Typically it would be more on the Samsung website. Then I looked at my other options from HSN and realized that they are selling last year models for more than the current model is selling for in stores for most of the products. I do NOT recommend shopping here unless you do your research!"


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