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"Our house was broken into, so we decided to get an alarm system. I am somewhat handy, and systems are now wireless so I figured I'd save some money and do it myself. Between the fact that I purchased the alarm from Home Security Store, it was manufactured by another company, and another company was handling the monitoring, at the first sign of issue I thought nobody would want to claim accountability. In fact, ALL of the parties involved were very helpful, and even when the issue was the fault of someone else, each was willing to troubleshoot as much as they could. I did have to return the panel I purchased, and Home Security Store had no problem exchanging it. They also had no problem taking back an extra sensor that I purchased but did not need, even though it was past the 30 day return period. I would not only highly recommend going the DIY route, but would wholeheartedly recommend Home Security Store as the first and last stop when shopping for a system.
Thanks, especially to your Tech Support team, who fielded all of my calls and questions with professionalism and patience."
"Frankly, I was very surprised by the other ratings. These guys get it. Follow-up is correct, stock staus accuarate, shipping is very fast. I've order from these folks 5 times in the last 2 months and every order was perfect and fast. This is my prefered vendor for security products. Some of the items may cost a little more but after you figure in the hassle-factor, delays, shipping costs these guys win hands down."
"This is the third time I have ordered something from Home Security and they have done an outstanding job on getting orders out and answering any question I have had."
"This is my second purchase. I've been very pleased with the sales process and service. My PowerMax Pro system is now complete - I just need to figure out the set up of the PowerLink 2 and everything will be done.
"This is my third purchase at Home Security Store and I can say that they are a superb business. The way they dispatch and deliver orders so fast and accurate proves that they are real professionals. I am more than satisfied with their services."
"Home Security has a very easy web site to navigate through. Products are organized and detailed. Enjoyed going to this web site and ordering products."
"I was very pleased with this shopping experience. It was so nice to have a "real person" to call and ask a few questions. I was impressed with the variety of devices you offer. "
"So far we have only placed one order with Home Security Store and things went OK. a little show on shipping but no real problems."