We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Home Depot Home Depot Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.68/10 5.68/10
    Chance of future purchase: Rating 5.37/10 5.37/10
    Shipping & packaging: Rating 5.19/10 5.19/10
    Customer service: Rating 4.7/10 4.7/10
    Return/Replacement policy: Rating 4.85/10 4.85/10

2,151 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Ordering online with Home Depot was very easy and fast. The website was easy to navigate and it had lots of details and information about the product. The pictures were perfect for getting a good feel for the product quality."


No Avatar

Verified Customer
Rating 4/10
2/5
2015-07-27

"After ordering the 15,000 BTU Window Air Conditioner with Remote, I decided to pickup a unit at the local store in Sherman. I tried to cancel the order communicating over the live chat function and then by calling the 800 number. In both instances I was informed that I would not be able to cancel the order. I could only refuse the order when it was delivered. I feel there should be a process to cancel an order in a timely fashion. The delivery people arrived during the specified time and were very courteous. "


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-27

"Service representatives were very nice. The first one had me call back with more information, but when I talked to the second rep, he told me we had to handle the credit card issue on our end before anything could be done. But again, both reps were very nice and professional."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Item was delivered on time with great instructions."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Sales associates very helpfull in assisiting in finding the right product and tips on installing. "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Everything and everyone involved was excellent."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Ordering online or by phone has become so time saving for my business.
I search, locate, order, have the items shipped to me or pick up at my local store. Easy peasy. Stressless returns make my life so much easier. The Home Depot process helps my business run smoother. Thanks for being so current with new products."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"FAST DELIVERY,NICE PACKAGING, AND GREAT PRODUCTS"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Good service-good products"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Delivery was fast.
All products were as advertised "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"The driver was so nice. He rang my bell and instead of running off, he stayed until I got to the door and helped me push the box in. He stopped at the door and apologized for not being able to come in further. But he helped me greatly. What a gentleman!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"I was very happy with the ease and timeliness of the ordering and product arrival. Unfortunately both boxes were quite beat up and makes me nervous to give the purchase as a gift."


No Avatar

Verified Customer
Rating 6/10
3/5
2015-07-27

"After submitting my comments and requesting to be contacted by management, I was called by a person who identified himself as the Customer Service Manager in charge of answering customer complaints. I personally didn't feel that his effort was genuine with concern of how I had to wait an unreasonable amount of time for a L&G employee who was busy to take an item I had already identified, paid for, and only needed help with loading since I am a senior citizen.

I do hope this is sufficient as I prefer to not beat this dead horse any more. crh "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"I brought 25 sheet of osb , they put on the fork truck and brought outside and helped me load on the trailer . "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Very satisfied with plant purchase and dish washer cleanser"


Ratings Calculation Change


Share Home Depot's store rating

Home Depot is a Merchant Member! Learn more

Home Depot is a merchant member
Home Depot participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.