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"I ordered a generator, transfer switch, gen cable, and cabinet for $2,435.86, I had the option to order it from Amazon at the same price but decided to pickup from store at Home Depot to get other installation items at the same time. Well bad decision, I got an email saying the order was ready for pickup when I called I was told only the switch and the cable where in, they couldn't tell me about the rest. So I called the 800 number and I was told the remaining items would get there in another 4 days because they had a delay. Next time I will order from Amazon like I usually do, same price, better customer support, reliability, and consistency. Home Depot just got the same price, and they seem very confused about where to look up orders because they have like 3 separate systems. I am going to Lowes to get the additional items for installation, not putting another penny on the Orange box."
"Home Depot is doing a really bad job on online orders. This is the third time my online order has been cancelled because "the product was not in stock" although during ordering there was plenty items listed in stock. Very disappointed, bu t of cause HD does not care..."
"Tried to order an insert for my sliding door. Slow response service. To check to see if they are processing I make 2 calls to them and get contradictory answers. They send me emails saying the item shipped. I finally get them to tell me the truth (they are dealing through a "drop shipper") and that they will investigate. Horrible service. Less than honest approach. I would not recommend that ANYONE order ANYTHING from these people."
"I paid $40 for drawings so the Home Depot pro-desk could do a take off for custom interior doors. The regional manager (Cameron Mickey) stepped in a told me my customer was on their commercial account list, but he didn't have their contact information. (REALL?) He went direct to my customer and tried to steal my project and cut me out of the project. I lost a $240,000 project and so did Home Depot."
"I ordered an Echo back pack blower a few weeks ago from Home Depot. I received confirmation the package had been delivered, however we received no such package. I call customer support and stated I did not receive the package. They stated there records showed it was delivered to the correct address. After repeating myself several times that I never received the package they said they would do an investigation. I received an email shortly after stating the following "This e-mail is to notify you we will not be refunding you for the following item because we show the item delivered to the shipping address that was provided when the order was placed." Basically tuff sh*t we say it was delivered to correct address and it is now your problem and loss. I did end getting a call from my neighbor who was out of town for several days later stating they delivered the blower to her house instead of mine. It is just irritating that it was delivered to wrong house due to the fault of their delivery company and there mistake was to become my loss. Thankfully, my neighbor returned it to me."
"Hi, I had home depot in Henrietta NY installed marble floor in my kitchen. Paid 5K for it. It looks like shit. The floor are uneven. They use the wrong grout and there are chip pieces all over. I called and they came out to fixed it but it was fixed very cheaply. It still look F***up. I will never go there again because they try to give me B**shit excuses. They gave me two option. "We can replace the chip pieces for you for free or if you get someone else to do it, you will have to pay for labor cost". This company is ripping me off. There merchandise prices are generally good but the service is horrible. I will not recommend anyone to hire them for anything ."
"DO NOT SHOP HOME DEPOT. THEY DELIVERED A DEFECTIVE BATHROOM SINK AND THEN CHARGED ME $43 TO EXPEDIATE THE SHIPPING OF A NEW ONE SINCE THIS WAS HOLDING UP MY REMODEL. THE EXPEDIATED SHIPPING WAS 3 DAYS, NOT OVERNIGHT"
"Went to Home Depot to purchase bolts for garage door. They have a very good selection of bolts, but their prices are unconscionably high. It is a good thing that I know the store's layout because their staff is not trained or alert enough to find what I need. I use a lot of home repair material, and still purchase at Home Depot because they are conveniently located. It is sad that the small hardware store has disappeared from the American Scene. "
"Foulger square Home Depot. Will never return to this place. Returned a factory defect floor lamp, got a new one after few days, this time a part was missing. So inconvenient for customers coming back here for inefficient staffs. Wouldn't mind driving a long way somewhere rather than coming back to this place."
"Home Depot's "order on line - pick up in store" option does not work if your local HD does not carry the item you want to order. The absurdity of this nonsense is that if the store carried the item why would you be ordering it online? Never had this problem at Walmart or Lowes but certain items at HD are only available for direct shipping to your home and will have a shipping charge if the purchase is less than $49. I may still shop at HD but only if I can not find the item elsewhere."
"Do not buy toilets from home depot online, numerous reviews with complaints of receiving broken toilets from poor packing and QC. I bought 2 Doral Classic Champion 4 2-Piece 1.6 GPF Elongated Toilet in Bone, and 1 came broken in pieces. Ceramic toilets just shipped in a cardboard box with 2 small pieces of packing on top and bottom, no packing on sides. The replacement toilet for the broken one, also came with a broken tank lid. Called home depot, they said they would just send a replacement lid, and they would send me an email with tracking number, and I would receive the replacement within 2 weeks. After not receiving a tracking email, I called, and they now claim it takes 2 weeks to just process the claim, then shipping will take more time, cant give me any definite date. I should have just packed the whole thing up and ordered elsewhere or from a plumber. This started Sept 8 with original order, and still have 1 of 2 toilets broken.invoice sept 8 (1 broken toilet taken back to local store)invoice sept 19 (toilet with broken tank lid)Called customer service in Atlanta spoke to Claude, she said someone from the manufacturer would call me back that day, and of course still waiting on that. Home depot has very polite customer service, but they just dont follow up on promises. In store is always a breeze to return a defective product, shopped there for 17 years, online is a very different experience."
"I just got some nice lights for my walkway at Home Depot and they work really well and shipped fast. I would shop here again its easy."
"Ordered kitchen remodel. Promised to be done in 3 weeks after cabinets arrived. 3 months later the job was done. Contractor measured wrong and the island did not fit over existing floor. Counter tops were never siliconed. Went 4 weeks with no water to wash dishes, etc. wrote to company - no response. Went to BBB and Home Depot still refused to make it right"
"Ordered carpet and Vinyl to be installed 4 weeks ago. Everything paid in full. When I ordered it I asked the sales person approximately how long it would take to get the job done. She had told me about 2-3 weeks.Well as of today it's been 4 weeks. The product was received 2 weeks ago and they are FINALLY calling today to set up an install date. The soonest they have is in 11 days!You gotta be kidding me!!!Now...that would be over 5 weeks! And they won't schedule the carpet install until the vinyl is completed!"
"Beware of buying a kitchen from Home Depot.Ordered Honey Maple cabinets from American Woodmark-they arrived in a pinky/flesh/salmon color,unlike their sample in their shop or nothing like the brochure-Home Depot did not back me up at all with this and I ended up losing a total of $873 after I returned them.I have since gone to a custom cabinet maker and ordered a kitchen from them which is all wood-not just wooden fronts like the ones from American Woodmark for $1000 less so am now ok.Moral of the story-Do not buy a kitchen from Home Depot or American Woodmark if you can"
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