Home & Garden
visit homedepot.com »
"A client saw a patio door at Home Depot and asked if I would install it. It was a 6' ASHWORTH French Patio for $800.00. She told me she had a couple prior experiences with Home Depot's installation, but would try again, just buying their product.She needed a 5' door replacement. Home Depot only stocks 6' ASHWORTH patio doors. A 5' door would be a special order. Requiring the assistance of their Millwork Specialists.After three hours in store, of asking unanswered questions, trial and error selection, surfing the web for Google answers, break time interruptions, cookie snacks and their life time stories of serving in the military and why they were fired from previous jobs, I broke under the stress and placed an order. Other than the door being identical to their 6' stocked model it was one (1) foot ... 12" narrower.... a smaller door for a total price of $2,087.63, a smaller door for $1200.00 more.The base price of this door started at $1,137.57. Then the extras; $533.27 for grills, again identical to what the 6' doors came standard. And another $157.08 for the least expensive simply Clear glass. The $114.06 for a wider 2x6 jam was understandable.When asked, the Millwork Specialist had no idea what the Base Price door included, nor could they provide definition to any terms used or specifications from the ASHWORTH site. They would become nervous and offer me a Girl Scout cookie.When I would inquire about prices of different options, I would just be offered another cookie.I am a General Building Contractor and a professional member of the International Conference of Building Officials (an organization that certifies our California Building inspectors) so I have an above average ability of ordering a door, and the capability and experience of installing doors in the homes and commercial buildings I have built for the past 30 years.I pride myself in delivering what a customer wants, whatever it takes. It's my professional responsibility to deal with the detail and get the job done. And whether I am building a 600 square foot structure or a two million dollar home, the cost as well as the quality is alway an issue. With availability an equal priority.Over the years I have dealt with a number of Home Depot specialists, and I must admit, there are a few that are right with the program. A few constructional terms and numbers .... and you have the product. Yet, most are underpaid, high position, low status employes. You just have to know the abilities and limitation of the tools you work with.When a Specialist cannot explain simple features of a product they trying to sell you, yet they know the dates of when the Girl Scouts formed and when the first Chocolate Mint cookies were made, what ingredients are used, how much they cost then compared to today .......... there is a calling of direction for these sweet souls, somewhere else.I would have went for the 6' store model door had it not been for the side lite panels and restricted feasible replacement of the existing. And, I would have just paid the price for what was wanted by my client and move on with it. Chalk it up as another lesson learned.But, then came and went the two week promised delivery date. Almost a month later, tracking found that had been delivered.I was to physically inspect the stretch plastic wrapped merchandise as it was being moved to the loading area. There was no outward indications of foreign object penetration in the outermost packaging nor internally, as far as I could pry and inspect. Two guys, lost in conversation about acne cures and companion denial loaded the doors onto my truck.I took several pictures as I unwrapped the doors. First noticing the inner cardboard had cuts across it. The corners showed signs of impact and the 2 scrap fright 1x4 boards were split and torn loose. The damage to the clear wood frame finish was consistent to the damaged cardboard.It made me question, when did the damage occur? It had to be before the stretch plastic was installed. Another Why question - Here is a $2,00.00 product, diagonally supported and protected with a piece of cardboard stapled on either side, wrapped up with plastic.Being freight shipped and handled across the United States.The physical damage is disappointing in the delivery system. The worse feeling was the quality of the door construction. A lot of work went into the design and construction of this product. A lot of money is required to acquire. Yet it was so inconsiderately assembled, I felt the loss of pride in the American worker. How could anyone let this product out of the company? How could an assembler allow the door to pass his area after splitting the frame from the handle bore? What process to allows the screws to be installed so crooked, splitting the jams? Is there no quality control to see that the weather stripping did not stick, and is pinched and permanently disfigured? The frame meets at a simple 45 degree cut, can't you see how ugly 1/2" gaps look? It's unacceptable -at any cost.I have purchased a number of Atrium patio doors from Home Depot. Nice product, professionally built and very reasonably priced. Since then they were acquired by ASHWORTH. I am researching their origin and structure of this company. Whatever it is now, was a disaster of a transition.As well as I know the outcome, I did call customer service Home Depot (where I bought the product). After the phone game, I was told I will be speaking to 'Ruthless' Ruth. How would anyone prepare themselves for that?However, after her 45 second attempt to unsuccessfully reach ASHWORTH, she was helpful enough to give me their number. I was once pushed into a pit, from standing too close to the edge. Neither I nor the person that pushed me will ever experience that again.I bought these doors from Home Depot, not ASHWORTH nor China. I will deal with Home Depot. I realize they stand in the shadows of only Wal Mart, and above that of Lowe's. But no structure, no matter how huge or financially backed will stand with out a true foundation.I have read an embarrassing number of complaints, of real people that were treated as waste of a recycled resource, simply walk away.I know I am only one contractor, maybe only a fraction of a percentage in value above the retail spending customer's worth, and yet represent no more than a drop in the ocean of profit. And another complaint consumes no more than life of a snowflake. But when accumulated, can shut down the flow of a freeway. An inevitable equation lacking only time.No, I did not install these HOME DEPOT/ ASHWORTH doors for my client. Yes I did pay for them. "
"Ordered a product, in-stock, paid for 2-day air shipping because I needed this ASAP. A week later I still hadn't received my product then I found they charged me for expedited shipping then shipped it the free method. Customer service was adequately helpful, but it took 1.5 (yes, 1.5) hours before I was able to speak with someone. They did refund the shipping charges since it would be illegal to charge me for something I didn't receive. All-in-all this experience was pathetic and I'll definitely give another retailer a shot next time."
"Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot .It took 2 days on the phone & web, we even went to the store in person to see if we could get it straighten out that way with no results just the same incompetence as the internet & phone. It was a insane experience of constant contradictions, confusion, misinformation & incompetence. They send you to another extension on the phone that leads to the wrong place until you have to hang up and try calling someone else at Home Depot with a similar experience of being sent to an extension that leads to the wrong place. I went through this phone process over and over and over and over and over. The emails that they sent me had false misleading information about registering and the web page where you register doesn't work.Finally after I started talking rough to these people (and it seems that what it took to get this done) they finally supposedly straighten out the registration for the service plan but only after going through more confusion and contradictions. I say "supposedly straighten out" because they give you no paper receipt, email receipt, fax receipt or web account confirming that your product is now registered. You just have to take the word of these bungling clowns whom I wouldn't trust that they could even remember their own name! So after all this I still don't really know if our product is resisted and if we are going to have to go through other insane process with Home Depot if we need to have the dryer repaired under their extended service plan?"
"Ordered from home depot on line week later no product I call they blame the store me and everyone else but them. Worst service ever as a contractor ill never order from them again "
"Hello i'm a high school student and like every year our teacher ask us to do a project and it's a big part of our grade.I decide to do fire tornado but i needed a lazy Susan and i saw online home depot had it. So i went and i ask works to help but they just told me what row i went but i couldn't find it. Then I asked another worker and They didn't know so i was getting frustrated but by chance I found this young lady who need gave up and helped me find it to the end, she did a great job her name was Andrea. THANK YOU FOR ALL YOUR HELP ANDREA!!and this was in 3363 Century Blvd. Inglewood, CA 90303 (310)677-1944"
"Needed a Kohler sink that wasn't stocked in stores. Their online price was a lot lower than other sources- in fact I was worried that they'd write back to say it was actually not available. However they got it shipped to my home in perfect condition in 4 days."
"Tienda por departamento que tiene de todo y precios modicos.Se localisa en muy cerca de mi casa para darme mejor servicio si necesito algo."
"Great customer care and everyone is always so friendly & helpful at the Marina Del Rey, CA Home Depot! Assistant Manager Joe was extremely supportive and helpful in resolving my home remodeling problem. Thank you great advise !!!"
"Delivery was just one horror story after another: refused to deliver big items"
"I love the customer service at home depot."
"Ordered 3 items on order for ship to store. 2 of the items sent to wrong store in another city! I than had to re-order while waiting for refund on the first order and they did not process the refund so I had to call a second time for refund. I than get notice the second shipment has arrived go to store and they don't have it for me. Call up and they refuse to send me another order without processing my credit card again! I said no damn way I am still waiting for my first refund and now you want to charge me a third time and have to wait for a second refund on top of that!The first order was on 3/20 and it's now 3/31 and I don't have a single damn order to date!"
"I am still waiting for ANY information about my installation date for tile purchased March 11, 20013. I have [placed at least six calls and have spoken to staff: Joe, Tracy, Bill, and Kimberly. I have also left three (3) message for the EXPEDITER named Danielle at ext 454, who as of March 25, has yet to call me back. And this is an expediter??!!!!!I have asked to speak to a manager twice and yet to speak to one-- mind you, this is just to get info on an installation! Just the name of the installer or an idea of what is happening to the tile. It is fine if the tile is not in yet... just lease tell me!!!!Suffice it to say I am SO ANGRY at the poor level of service provided by Home Depot. I think staff are trying their best, but my guess is that the managerial culture there is so bad that the staff are overwhelmed.I give Home Depot the lowest score I possibly can and suggest you think long and hard before doing business with these folks.I am more than willing to revise this review on the slim possibility somebody actually gets back to me in the nest week or so. By then it will have been a month since my order.I await the miracle...."
"Don't ever order kitchen cabinets from Home Depot. They said they would give me two weeks notice before the cabinets came and they didn't. They had them drop shipped today. The kitchen is full of cabinets and the drywall guys are not finished yet. The cabinets were paid for in December and just delivered march 22. They waited this long, couldn't they wait 5 more days?"
"Home Depot took my order over their internet site. They had everything ready at the store and since they were heavy items, they helped me load as well. I was very happy with their prices and service."
"I ordered 9 items from Home Depot online. 4 items showed as being processed, then shipped w/1 UPS tracking number, due today. The other 5 items showed processed, routing(?) and then shipped under another (different) UPS tracking number and are due tomorrow. The first delivery (4 items) happened today as advertised. Unfortunately only 1 box came. 3 out of 4 items are missing, despite having already been charged to my credit card. UPS says there was only one box associated w/this tracking number. Home Depot says it will take up to 72 hrs to investigate this. I think 72 hrs is unacceptable, as I told the person I talked to at Home Depot. The employee was very nice BTW, It is Home Depot's online order processing that is apparently the issue. Looks like I should have paid attention to all the complaints! I will update this as events unfold.The next day: All 8 remaining items did in fact arrive tonight. Apparently Home Depot screwed up the status, delivery dates & tracking numbers of the 3 missing items. The 8 items came in 3 large boxes. Inside these boxes, the individual boxes were all opened w/items falling out into the larger box. Nice job of packing Home Depot!!! I am very UNimpressed w/Home Depot online. "
Share your shopping experience and interact with1,973 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."