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Stores > Home Depot

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Home Depot Home Depot Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.76/10 4.76/10
    Chance of future purchase: Rating 3.50/10 3.50/10
    Shipping & packaging: Rating 3.06/10 3.06/10
    Customer service: Rating 3.44/10 3.44/10
    Return/Replacement policy: Rating 3.27/10 3.27/10

2,793 Customer Reviews

Rating 2/10
1/5
2016-02-01

AVOID ALL SPECIAL ORDERS

"AVOID ALL SPECIAL ORDERS. Ordered a $4,000 custom front door and had multiple factory and mishandled ordering (HD order entry) issues. Had to pay installer to come back and spend 6 man hours doing repairs to get it fixed but cosmetic issues remain. Vendor gave very small refund that barely covered the additional labor but certainly didn't cover cosmetic issues remaining or many hours of time. HD did nothing at all. Their comical policy is that a door order is considered complete when the local delivery guy drops off. Never mind that many issues can't be detected until the crating comes off and the door is actually installed. I'd like to see a delivery guy wait for 3-5 hours for that all to occur before a customer deems it acceptable. I will take my business to Lowes and never purchase anything large from HD again (or small if I can help it). They hide behind ridiculous corporate policies and leave the customers holding the bag."


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Verified Customer
Rating 2/10
1/5
2016-01-28

They never delivered

"I was supposed to receive the product in 6-10 days. Three weeks later, I haven't even been billed yet, I called customer service. A very pleasant lady took my information and tried calling the vendor and got no answer, she promised to e-mail them and have them contact me. Two more weeks I waited and still no word from the vendor or Home Depot, I then called and cancelled my order. If you are going to do business on-line, you need to do a better job managing it. "


Rating 2/10
1/5
2016-01-18

Pushy contractors

"Beware of contractors from HD. They will cajole you into signing a contract, then charge penalties if you can't do the project. Apparently there is no such thing as a free estimate from HD."

This review was modified by jibaro on January 18 2016 11:34:19 AM

Rating 2/10
1/5
2016-01-15

Don't waste your time with homedepot.com

"I ordered a generator on homedepot.com and 7 days later, it still shows "Being Processed."

Amazon.com has the same generator for the same price and when I order it "Prime," today, (Friday), I will have it Tuesday.

I called to cancel the homedepot.com order so I could order off Amazon.com and was told they couldn't cancel it.

Never again...................

"

This review was modified by billbush on January 15 2016 10:26:40 AM

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Verified Customer
Rating 8/10
4/5
2016-01-12

Frequent Shopper

"We come to you often as it is very convenient for us. But the last two trips have had issues. Items show in stock but are not actually available. I set the pick up to be at the pro desk and they had it at customer service and I was never notified the job was ready for pick up. I had to call to find out what was going on with our order.

The order on1/5/16 was perfect. W448215393
"


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Verified Customer
Rating 10/10
5/5
2016-01-08

"Timely delivery. The product arrive undamaged. "


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Verified Customer
Rating 10/10
5/5
2016-01-06

"Very satisfied with all of my Home Depot transactions."


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Verified Customer
Rating 10/10
5/5
2016-01-06

"you got questions they have got the answers to help with even the smallest problem you are having with your diy home projects. they have never left me down. And they do really help veterans i should know. i am one. Love Home Depot. they never give up.

Sincerly Harry M.
"


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Verified Customer
Rating 4/10
2/5
2015-12-30

"ordered two chrome grab bars 3202044125 on 12-18-15. I received 1 chrome & 1 brushed stainless bar in the same box. I had to postpone the install with my costumer. I ordered the same two grab bars again on 12-23-15 # 3202044125 and received the same mistake again 1 chrome and 1 brushed the same as before. I should not have to order 4 bars to get two that I need and than have to return the two brushed bars that I did not order. "


Rating 10/10
5/5
2015-12-30

"I am always happy with customer service here. Made finding home supplies so easy. So friendly unlike people at walmart"


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Verified Customer
Rating 10/10
5/5
2015-12-29

"Everything went as smoothly as it could. No complaints."


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Verified Customer
Rating 10/10
5/5
2015-12-26

"The order process was easy and the delivery was prompt!"


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Verified Customer
Rating 10/10
5/5
2015-12-25

"Quick and easy ordering and right to the door. No damage. Great delivery"


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Verified Customer
Rating 10/10
5/5
2015-12-23

"Overall it was fine. The checkout was slow as two associates were working together on a phone order."


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Verified Customer
Rating 10/10
5/5
2015-12-22

"very easy and shipped quickly."


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Home Depot participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.