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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Home Depot Home Depot Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.68/10 5.68/10
    Chance of future purchase: Rating 5.37/10 5.37/10
    Shipping & packaging: Rating 5.19/10 5.19/10
    Customer service: Rating 4.70/10 4.70/10
    Return/Replacement policy: Rating 4.85/10 4.85/10

2,159 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2015-07-29

"Just ordered lamps and love them. Supposedly they had been $98 and were on sale so looks like a good d eal. "


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Verified Customer
Rating 2/10
1/5
2015-07-29

"Went to the Home Depot 2 times. First time the clerk was able to put my phone number in the system but told me my order had not arrived. That was on Monday, July 24th. Returned to the store the store July 29th. There was no record of my order in the system. I paid for any item and I hope that this can be resolved soon."


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Excellent service and value. Everything worked out perfect!"


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Verified Customer
Rating 2/10
1/5
2015-07-29

"Pay pal did not work, I bought same from amazon and used pay pal."


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Home Depot is absolutely fantastic in every department and of course the employees. "


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Verified Customer
Rating 2/10
1/5
2015-07-28

"The order came a day after expected arrival date on the order. I am also very disappointed that my sons Military discount could not be honored with either the online purchase or an in-store credit when the item was picked up. I have purchased most of my tools at Home Depot, some rather expensive, including my Ridgid Table Saw. I am seriously considering purchasing elsewhere now. "


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Very satisfied with the whole order process. "


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Placed order, it was delivered in a timely manner. Nice product"


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Verified Customer
Rating 10/10
5/5
2015-07-28

"Easy to order and delivered quickly! Best way to shop! Thank you! I'll be ordering this way again. :-)"


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Ordering online with Home Depot was very easy and fast. The website was easy to navigate and it had lots of details and information about the product. The pictures were perfect for getting a good feel for the product quality."


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Verified Customer
Rating 4/10
2/5
2015-07-27

"After ordering the 15,000 BTU Window Air Conditioner with Remote, I decided to pickup a unit at the local store in Sherman. I tried to cancel the order communicating over the live chat function and then by calling the 800 number. In both instances I was informed that I would not be able to cancel the order. I could only refuse the order when it was delivered. I feel there should be a process to cancel an order in a timely fashion. The delivery people arrived during the specified time and were very courteous. "


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Verified Customer
Rating 8/10
4/5
2015-07-27

"Service representatives were very nice. The first one had me call back with more information, but when I talked to the second rep, he told me we had to handle the credit card issue on our end before anything could be done. But again, both reps were very nice and professional."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Item was delivered on time with great instructions."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Sales associates very helpfull in assisiting in finding the right product and tips on installing. "


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Ordering online or by phone has become so time saving for my business.
I search, locate, order, have the items shipped to me or pick up at my local store. Easy peasy. Stressless returns make my life so much easier. The Home Depot process helps my business run smoother. Thanks for being so current with new products."


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Home Depot is a merchant member
Home Depot participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.