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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Home Depot Home Depot Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.35/10 5.35/10
    Chance of future purchase: Rating 4.34/10 4.34/10
    Shipping & packaging: Rating 3.83/10 3.83/10
    Customer service: Rating 3.26/10 3.26/10
    Return/Replacement policy: Rating 2.81/10 2.81/10

1,209 Customer Reviews

Rating 10/10
5/5
modified review posted

"It came earlier then expected and was the right item. Just wish it was in the store instead of ordering on line."


Rating 10/10
5/5
modified review posted

"Excellent service. Fast and easy."


Rating 2/10
1/5
modified review posted

"If your order goes through the first time, the service is maybe a B?–, if there’s a problem, just give up and take the refund.
After 4 days, when I hadn’t received a response, I called and was told the order would be there that day. Two days later, I’d heard nothing, so I called back. This time, I was told that the store couldn’t find the item and if I didn’t hear from them by the end of the day, my money would be refunded, and I would receive a discount on my purchase. Two days later, I called for a third time. The employee was less than useless. First, she couldn’t find the notes from my previous calls. Then she wasn’t sure how to do the refund, and finally when I tried to re-order, she had to put me on hold. Finally, when I asked to speak to a supervisor, I spent so much time on hold, I gave up.
For a company that claims to want to be number one is customer service, they are failing miserably.

Shop Lowes
"


Rating 10/10
5/5
modified review posted

"Everything "as advertised" and quick delivery."


Rating 6/10
3/5
modified review posted

"I ordered an item to be shipped to the store. When the item arrived, it looked like it had been run over by the delivery truck. Home Depot called me and sent it back without my having to come to the store. Ordered the same item again, arrived in the same condition. Sent it back and ordered another one. It should arrive today. The home depot store has been great to deal with, their delivery system totally sucks."


Rating 10/10
5/5
modified review posted

"correct product arrived on time and in good condition"


Rating 10/10
5/5
modified review posted

"Purchasing an in stock BBQ was quick and easy and qualified to have the BBQ assembled in the store. Picked up the BBQ later the afternoon the day it was purchased. Used it the first day. Very happy with the product. "


Rating 10/10
5/5
modified review posted

"Received in just two days. Order was as requested."


Rating 4/10
2/5
modified review posted

"Well after we installed our new shower stall, which we thought was a good deal online. We received an email with a lower price on the same shower stall we purchased. Almost $100 less. Not a happy consumer."


Rating 10/10
5/5
modified review posted

"Very quick shipping. No problems with order."


Rating 10/10
5/5
modified review posted

"Quick delivery and reasonable price"


Rating 2/10
1/5
modified review posted

"SMOOTH-SWIFT-PROFESSIONAL"


Rating 8/10
4/5
modified review posted

"Overall it was a good experience. One part on the mower was cracked. I called and am waiting to hear about it being replaced. The customer service rep was very helpful and knowledgeable."


Rating 10/10
5/5
modified review posted

"Items ordered were a good price and were delivered as listed on statement."


Rating 10/10
5/5
modified review posted

"quick service and reasonable price "


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Home Depot is a Merchant Member! Learn more

Home Depot is a merchant member
Home Depot participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,853 merchant members.