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Store InformationStore Info
Full Rating Profile
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    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.27/10 5.27/10
    Chance of future purchase: Rating 3.85/10 3.85/10
    Shipping & packaging: Rating 3.46/10 3.46/10
    Customer service: Rating 3.31/10 3.31/10
    Return/Replacement policy: Rating 3.37/10 3.37/10

791 Customer Reviews

Rating 10/10
5/5
modified review posted

"Friendly Courteous people , even the store manager got in involved . The product I had ordered (well pressure tank) came in perfect shape not a scratch or dent . That is important to me
Thanks Home Depot
"


Rating 2/10
1/5
modified review posted

"Ordered appliances from home depot online. Appliances were delivered o scheduled delivery date, except they were all damaged. The stove side panel was completely buckled out and the gasket on the fridge was dented so we were worried about the seal. We saw both things when they delivered the appliances and the stove was written on the invoice and they said they would come back. The gasket they claimed was from heat and would warp into the correct position.

It never did, so we called them and asked to have a new fridge delivered when they delivered the replacement stove. We had someone come to our house on a weekday for the delivery to hook up the gas for the range and be there for the delivery because we both work M-F 8-5. On Wednesday the delivery people came and inspected the fridge and left. They did not even have new appliances in the truck to deliver and said they would schedule another delivery date.

We have no idea why they even bothered to come out with no replacement products. So we had our third delivery attempt scheduled for that Saturday.

On Saturday the delivery guys come and have a fridge on their truck and no stove. Their order only has a fridge and picking up our defective stove, and they won't even give us the replacement fridge because it's in the same order and they can't do half of the order.

After grueling hours of calling home depot, home depot online, the delivery service, and GE we finally confirm having our appliances delivered the NEXT Saturday, 4 delivery attempts, and 2 weeks after our initial order. Let me mention that we do not have a working stove or oven at all and cannot cook anything besides in the microwave, for two weeks now! We confirmed both appliances would be on the truck, we confirmed the part number, and that they would both be delivered on Saturday, with two separate parties.

Guess what? On Saturday, the delivery people came with a fridge and no stove, AGAIN. Now we have to wait til next Friday again. Next Friday they are attempting their FIFTH delivery THREE weeks later.

This time they offered to replace our bad fridge with the new fridge, but the gasket on the new fridge was even worse than the gasket on our current fridge. I do not know why GE cannot properly ship appliances without breaking them and why home depot and GE coordinating cannot organize a date to deliver both appliances together.

This is a huge inconvenience to us who have to eat out for 3 weeks. And who have to devote free time and wait here for deliveries that never happen. Last Saturday, yesterday, my fiancé had to sit on the phone with Home Depot for hours on his birthday arguing with the people and they refuse to adequately compensate us for our troubles and inconvenience.

We tried to talk to manager Trevor at GE, who said he would call us back and never did, and we talked to Terrence Home Depot online manager who tried to be helpful, but would not offer us enough compensation.

I am thoroughly disgusted with this whole process and will never buy anything from Home Depot or GE again. Stay tuned for next weeks adventure when they attempt to deliver our appliances for the fifth time...
"


Rating 10/10
5/5
modified review posted

"Very satisfied with the merchandise I ordered, received all of the order in a few days. Will order from Home Depot again. I recommend Home Depot."


Rating 10/10
5/5
modified review posted

"Very easy and delivered in a timely manner!"


Rating 10/10
5/5
modified review posted

"They always have what I'm looking for and I can go online and find out quantity and isle location before going to the store."


Rating 10/10
5/5
modified review posted

"Our delivery team, lead by Manases was absolutely excellent! The installation was an awkward basement installation that went perfectly! The washer and dryer were perfectly balanced! We now barely hear the washer in the house. My daughter was there for the install and had so many good things to say about Manases!"


Rating 10/10
5/5
modified review posted

"I used the order online and pick up in store option. Very simple to use. My checkout process was very simple online. When I went to pick up in store. All I needed to show was my id. Once I did that she grabbed my order I signed for it and was on my way.
So much easier than searching the store for what I needed.
"


Rating 10/10
5/5
modified review posted

"far above my expectations. Arrived days earlier that scheduled. Great service!"


Rating 6/10
3/5
modified review posted

"I have mixed fillings about my last unhappy order with two heaters. On last week on Saturday it refused get heat to my feet, but power was ON, no matter how much I pleaded. Just two points for such short living loving affair between me and this heater.

Not recommended at all. I'll recommend take a better one and not this one cheap and weak.
"


Rating 2/10
1/5
modified review posted

"I order a Headboard for my mom for Christmas and the order was canceled with no reason why. I order the item again online and it was canceled again. Did not get a notice why. If I had not checked my bank account and saw the money was never taken out I would not have known. My mom works for home depot and she want a certain headboard from you and I could not give it to her. I had to rush and order the item from Walmart, just so she will have it by Christmas. If the item was out of stock, I should have gotten an email at least. "


Rating 10/10
5/5
modified review posted

"The delivery men kindly opened the large box for me so I could inspect the gas cooktop and grill before signing off on it. Then they returned the heavy cooktop safely to the box. They also tolerated my barking dog with calm courtesy. You have a very good delivery team in these two men.
Thanks, Home Depot!
Linda Smith
"


Rating 8/10
4/5
modified review posted

"Had to find a store person to help me. Said product would be in on Tuesday, Went there and Item still on order. The store in Pasadena Md, have friendlier and more helpful clerks. "


Rating 4/10
2/5
modified review posted

"im still waiting for delivery of what i ordered so no comment on the paint order but im unhappy because i went to pick up some Veranda composit and was directed to TREX by an associate- i told him i wanted the stuff on the web site Veranda--he pointed to TREX a lot more expensive- i did not realize until lugging it home that i got the wrong product- when i returned it i found in tiny print that my store did not carry the product- even though the web site said pick it up- so it is buyer beware--just check everything and studt the fine print"


Rating 10/10
5/5
modified review posted

"Always satisfied with HomeDepot; fast delivery and good quality merchandise and no delivery charge. Can not beat that!"


Rating 4/10
2/5
modified review posted

"Came with broken shade.
Replacement being sent.
Hard to install with one person, needs four hands
"


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