We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"If you look for the ratings of HomeGoodz as I did, and see 41 out of 45 raters given them 5 stars since 8-17-09, and you think that such a rating is pretty good and this must be a reputable company, don’t believe it and WATCH OUT!!! That rating is manufactured. I have to admit, I fell into the trap. I initially gave this company a 1 star on 12-7-09, and posted a review at 11:58AM that explained how the company was deceptive by telling me my Samsung 63B550 TV was backordered and that was why it had not shipped, yet when I called back acting like a new customer, they had 3 in stock. I challenged them for not following their written policies about emailing if item is on backorder and why online it said the item was in stock if it was not. I concluded my review by stating, “When all is said and done, and considering all the statements on their website and those made on the phone, it is my belief that since I did not purchase an extended warranty and received free trucking shipping and a nice discount off their already low price, I was moved to the end of the line either so Homegoodz could sell these units more profitably during a busy season, or so I would get impatient and cancel my order. While their price is good, if you want your item right away, expect to pay more.”
At 1:23PM the same day, I received a voice mail from Bobby with HomeGoodz. I returned his call and he was very happy and cajoling. He said that the discount code I used was only supposed to be used by existing customers, not new ones like me. Instead of the 5% discount, he would give me a $25.00 credit thereby reducing my cost to $2,1024. I explained that my credit card that I had used would only authorize $2,100, and he said I was a good businessman and that they would accept that figure. Then he said one more thing. He asked if I had submitted a review at resellerratings.com. I said I did. He said if I would change that rating to a good rating, he would get a trucking number for my shipment and get it on a truck and in transit today. I fell for it. I wanted the TV before Christmas, and was already a week behind schedule in the shipping, so I thought it sounded like a good deal. I agreed and changed the review to a good one at 4:03PM on 12-7-09 and awarded 5 stars.
After Bobby checked and saw the new review, he assured me the TV would be shipped and in transit that day. On 12-9-09, my credit card was charged the full $2,100 and I thought all was well. On 12-11-09 I checked the status of the order and it showed the TV as ordered but not yet picked up. On 12-15-09, I called the trucking company, Home Direct USA, and was told the order had not yet been released by the shipper, HomeGoodz. I called Bobby and he said it was picked up on 12-8-09. I re-called Home Direct USA and was told that they went to Home Goodz to pick it up on 12-9-09, but that it was not ready, and no time has been set for another pickup. I then called Bobby to ask why his records showed it was picked up on 12-8-09. He said I’d have to talk to the “Product Manager”. I then talked to Edmond who put me on hold several times before saying there was some confusion between the warehouse and the trucking company, and he would get it straightened out and call me back in 15 minutes. 2 hours and 20 minutes later, Edmond called me back. He said when the trucking company first came to pick it up, they discovered the TV was damaged, and that HomeGoodz now had another one in and it is scheduled to be picked up tomorrow (12-16-09) to fill my order. He said he would expedite the shipment to be sure I had it by Christmas.
I’ve called Edmond twice about the expedite status and each time he assured me it was expedited. It is now 12-23-09, over 2 weeks since Bobby said the TV would be on a truck and in transit, and Edmond kept assuring me it would be expedited, and my TV is still in a warehouse in New Jersey. I called Home Direct who said the TV will load today on a truck headed to my state. I asked about the expedite status, and they said it is not expedited, the only note they have is that someone from HomeGoodz called on 12-21-09 asking whether or not the shipment was expedited but he did not authorize it to be expedited. They expect the delivery to be by 1-1-10.
I give up calling HomeGoodz. All they tell you are lies. You cannot believe a word they tell you. You probably can’t believe any of the 5 star reviews on this website either, as they all have probably had the same experience I had in being tempted to change their review for favorable treatment. I just could not stand by and let my review mislead anyone into thinking this company is on the up and up. I must say that all my contacts with Home Direct USA were very professional and apparently honest. That is not the way with HomeGoodz. They will tell you anything to make the sale, and then throw you in the trash when it comes to customer service after the sale. While their price may be good, it definitely is too good to be true. Shop some other more reputable merchant and avoid the lies and misrepresentation that will be thrown at you from HomeGoodz. Save yourself the aggravation.
"
This review was modified by hblase on December 23 2009 12:34:08 PM
"Setting aside the best prices any were in the U.S., Andy provided the best customer service ever. Andy busted his butt to make me happy. I will be back for every purchase for the rest of my life. Thank You Andy, Your the best!!!!!!!"
"So far I have had a great experience. My dishwasher seems to have arrived in a great looking condition although I have not installed it yet. Marvin was extremely helpful on the phone you are so lucky to have him helping with customer services...great personality!"
"I WAS VERY SATISFIED WILL MY PURCHASE FROM HOMEGOODZ AND I WILL BUY FROM THERE AGAIN.THE PANISONIC PLASMA TV WAS DELIVERED ON TIME AND THE TV ITSELF IS AMAZING! THE PRICE WAS THE BEST ON THE INTERNET HANDS DOWN!!"
"A very good experience both from the standpoint of cost and speed of delivery. The follow-up call with offer of assistance for installation was a nice addition. I'd recommend this seller.
After taking pictures and numorous phone calls they still wont take back the unit and credit my account
LEO is the rudest guy and threatened to "You will be stuck with your camera ,if you give us a bad review."
2 monthes later I still have a broken camera
so you decide Seven online merchants operating more than 40 Web sites have agreed to pay a $765,000 settlement following an investigation by the New York State Attorney General's office, the AG's office said.
"These companies engaged in the worst kinds of consumer fraud, from classic bait-and-switch schemes to blatant lies and bullying sales tactics," New York Attorney General Andrew Cuomo said in a news release that went out Thursday. "Let this be a message to online merchants everywhere: such abuse of consumers and violation of the law will not be tolerated."
All of the companies were based in Brooklyn, and while their names invoke digital photography, many also sell gear ranging from projectors to HDTVs and computers.
Five of the companies--Best Price Camera, Foto Connection, 1 Way Photo, 86th Street Photo, and Broadway Photo--agreed to change their business practices, according to the release, while the other two--Camera Wiz and Sonic Photo--will close.
A full list (PDF) of the companies and Web sites involved in the settlement is available at HDGuru.com.
(See Below)
In the bait-and-switch routine employed by these merchants, the bait is prices that are significantly lower than those of other merchants. The switch occurs after the customer places the order, according to the AG's news release:
Once an order was placed, the companies would call consumers and try to sell them additional or "upgraded" merchandise at inflated prices. If the consumer refused to purchase the additional merchandise, the companies would cancel the sale or claim the item was backordered for months. If the consumer did agree to purchase the additional merchandise, the companies would send them lower-quality merchandise than what was promised, or merchandise that the consumer never ordered in the first place. When customers tried to return the items, they would either be denied or be slammed with undisclosed fees. All of the companies further limited customers' ability to return merchandise by requiring them to speak to a live customer representative during limited business hours, and then refusing to answer those telephone calls. Still Nothing has been resloved
New York BBB and Attorney General Have beedn contacted"
This review was modified by jrp1977 on February 08 2010 03:37:13 PM
"WORST SERVICE!! I ordered a nepolean firplaces at the end of August, I was informed it would be shipped and delivered within 2 weeks from purchase. The website forgot to inform you that they have to hand craft all products of nepolean so instead of 2 weeks it took 4-6weeks until it would get on the train to the store. Then more time to get to your home. I have been on the phone with people from this company numerous times and they are very rude. They talk back and try to pawn you off to others to solve your problem. They would not admit their faults and lied to me many times. If you are thinking of purchasing anything from this company RECONSIDER!!!!! Because of their mistake I have been held up on a job site now for over a month and the owner of the home is very unhappy. Along with the late arrival they did not send any louvers to go along with the fireplace...another item we were not informed u had to purchase seperate. We have purchased many fireplaces before and they have all came with a standard louver but Nepolean apparently does not!You would think after being on the phone with homegoodz 7 times they would have mentioned the fact of us not purchasing a product to finish off the product we have had so much trouble to recieve. Avoid the hassel and STAY FAR AWAY FROM THIS COMPANY! "
"Very impressed!! I ordered a Samsung DualView TL225 12.2 Megapixel Digital Camera with 2 LCD Screens, 4.6x Optical Zoom, 3.5" Touch LCD with a Smooth Black Body and Purple Trim on 11/27/09 and received it on 12/02/09. The website was easy to use and very informative. After ordering the item, a customer serive representative called to confirm and to offer an opportunity to get an extended warranty on the product. I was able to track my order's progress from start to finish. I found the product to be everything as advertised. The CSR was very courteous and helpful. I would recommend giving Home Goodz an opportunity to impress you!! "
"What a great shopping experience! After much research online, I decided to order our new TV from Homegoodz because of the price. Not only was the price great, but the customer service was exceptional and shipping was fast. Great company, I will certainly look to Homegoodz for my next purchase!"
36,421 stores
1,204,129 reviews
5767 shoppers online now
Rating
Visa / Mastercard
American Express
Discover
Wire Transfer
UPS Ground
This review was modified by 
![Share](javascript:share_rating({"review_body":"Setting aside the best prices any were in the U.S., Andy provided the best customer service ever. Andy busted his butt to make me happy. I will be back for every purchase for the rest of my life. Thank You Andy, Your the best!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/495804#comment495804","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"wayne the pain","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So far I have had a great experience. My dishwasher seems to have arrived in a great looking condition although I have not installed it yet. Marvin was extremely helpful on the phone you are so lucky to have him helping with customer services...great personality!","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/545843#comment545843","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"CharonisCA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I WAS VERY SATISFIED WILL MY PURCHASE FROM HOMEGOODZ AND I WILL BUY FROM THERE AGAIN.THE PANISONIC PLASMA TV WAS DELIVERED ON TIME AND THE TV ITSELF IS AMAZING! THE PRICE WAS THE BEST ON THE INTERNET HANDS DOWN!!","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/487396#comment487396","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"PASQUALONE","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A very good experience both from the standpoint of cost and speed of delivery. The follow-up call with offer of assistance for installation was a nice addition. I\u0027d recommend this seller.<br><br>snrjones","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/506613#comment506613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"snrjones","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guy are the biggest scam artists!!!<br><br>I bought my unit and it arrived was damaged<br><br>They were rude, acted like it was my fault.<br><br>After taking pictures and numorous phone calls they still wont take back the unit and credit my account <br><br>LEO is the rudest guy and threatened to \u0022You will be stuck with your camera ,if you give us a bad review.\u0022<br><br>2 monthes later I still have a broken camera<br><br>so you decide<br>Seven online merchants operating more than 40 Web sites have agreed to pay a $765,000 settlement following an investigation by the New York State Attorney General\u0027s office, the AG\u0027s office said.<br><br>\u0022These companies engaged in the worst kinds of consumer fraud, from classic bait-and-switch schemes to blatant lies and bullying sales tactics,\u0022 New York Attorney General Andrew Cuomo said in a news release that went out Thursday. \u0022Let this be a message to online merchants everywhere: such abuse of consumers and violation of the law will not be tolerated.\u0022<br><br>All of the companies were based in Brooklyn, and while their names invoke digital photography, many also sell gear ranging from projectors to HDTVs and computers.<br><br>Five of the companies--Best Price Camera, Foto Connection, 1 Way Photo, 86th Street Photo, and Broadway Photo--agreed to change their business practices, according to the release, while the other two--Camera Wiz and Sonic Photo--will close.<br><br>A full list (PDF) of the companies and Web sites involved in the settlement is available at HDGuru.com.<br><br>(See Below)<br><br>In the bait-and-switch routine employed by these merchants, the bait is prices that are significantly lower than those of other merchants. The switch occurs after the customer places the order, according to the AG\u0027s news release:<br><br>Once an order was placed, the companies would call consumers and try to sell them additional or \u0022upgraded\u0022 merchandise at inflated prices. If the consumer refused to purchase the additional merchandise, the companies would cancel the sale or claim the item was backordered for months. If the consumer did agree to purchase the additional merchandise, the companies would send them lower-quality merchandise than what was promised, or merchandise that the consumer never ordered in the first place. When customers tried to return the items, they would either be denied or be slammed with undisclosed fees. All of the companies further limited customers\u0027 ability to return merchandise by requiring them to speak to a live customer representative during limited business hours, and then refusing to answer those telephone calls.<br>Still Nothing has been resloved <br><br>New York BBB and Attorney General Have beedn contacted","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/536672#comment536672","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"jrp1977","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORST SERVICE!! I ordered a nepolean firplaces at the end of August, I was informed it would be shipped and delivered within 2 weeks from purchase. The website forgot to inform you that they have to hand craft all products of nepolean so instead of 2 weeks it took 4-6weeks until it would get on the train to the store. Then more time to get to your home. I have been on the phone with people from this company numerous times and they are very rude. They talk back and try to pawn you off to others to solve your problem. They would not admit their faults and lied to me many times. If you are thinking of purchasing anything from this company RECONSIDER!!!!! Because of their mistake I have been held up on a job site now for over a month and the owner of the home is very unhappy. Along with the late arrival they did not send any louvers to go along with the fireplace...another item we were not informed u had to purchase seperate. We have purchased many fireplaces before and they have all came with a standard louver but Nepolean apparently does not!You would think after being on the phone with homegoodz 7 times they would have mentioned the fact of us not purchasing a product to finish off the product we have had so much trouble to recieve. Avoid the hassel and STAY FAR AWAY FROM THIS COMPANY! ","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/619585#comment619585","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"bellisimobambola","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A++ Bobby was really patient- excellent customer service! Product is awesome and the value made it even better! Thanks Bobby!","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/494854#comment494854","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"lu555","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very impressed!! I ordered a Samsung DualView TL225 12.2 Megapixel Digital Camera with 2 LCD Screens, 4.6x Optical Zoom, 3.5\u0022 Touch LCD with a Smooth Black Body and Purple Trim on 11\/27\/09 and received it on 12\/02\/09. The website was easy to use and very informative. After ordering the item, a customer serive representative called to confirm and to offer an opportunity to get an extended warranty on the product. I was able to track my order\u0027s progress from start to finish. I found the product to be everything as advertised. The CSR was very courteous and helpful. I would recommend giving Home Goodz an opportunity to impress you!! <br>","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/518982#comment518982","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"udweller","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a great shopping experience! After much research online, I decided to order our new TV from Homegoodz because of the price. Not only was the price great, but the customer service was exceptional and shipping was fast. Great company, I will certainly look to Homegoodz for my next purchase!","link":"http:\/\/www.resellerratings.com\/store\/HomeGoodz\/comment\/544969#comment544969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeGoodz.jpg","store_name":"HomeGoodz (also see: 1 Stop Camera, et al.)","username":"lillehaugen","rating":"5"}, "single");){kind=link}
"If you look for the ratings of HomeGoodz as I did, and see 41 out of 45 raters given them 5 stars since 8-17-09, and you think that such a rating is pretty good and this must be a reputable company, don’t believe it and WATCH OUT!!! That rating is manufactured. I have to admit, I fell into the trap. I initially gave this company a 1 star on 12-7-09, and posted a review at 11:58AM that explained how the company was deceptive by telling me my Samsung 63B550 TV was backordered and that was why it had not shipped, yet when I called back acting like a new customer, they had 3 in stock. I challenged them for not following their written policies about emailing if item is on backorder and why online it said the item was in stock if it was not. I concluded my review by stating, “When all is said and done, and considering all the statements on their website and those made on the phone, it is my belief that since I did not purchase an extended warranty and received free trucking shipping and a nice discount off their already low price, I was moved to the end of the line either so Homegoodz could sell these units more profitably during a busy season, or so I would get impatient and cancel my order. While their price is good, if you want your item right away, expect to pay more.”
At 1:23PM the same day, I received a voice mail from Bobby with HomeGoodz. I returned his call and he was very happy and cajoling. He said that the discount code I used was only supposed to be used by existing customers, not new ones like me. Instead of the 5% discount, he would give me a $25.00 credit thereby reducing my cost to $2,1024. I explained that my credit card that I had used would only authorize $2,100, and he said I was a good businessman and that they would accept that figure. Then he said one more thing. He asked if I had submitted a review at resellerratings.com. I said I did. He said if I would change that rating to a good rating, he would get a trucking number for my shipment and get it on a truck and in transit today. I fell for it. I wanted the TV before Christmas, and was already a week behind schedule in the shipping, so I thought it sounded like a good deal. I agreed and changed the review to a good one at 4:03PM on 12-7-09 and awarded 5 stars.
After Bobby checked and saw the new review, he assured me the TV would be shipped and in transit that day. On 12-9-09, my credit card was charged the full $2,100 and I thought all was well. On 12-11-09 I checked the status of the order and it showed the TV as ordered but not yet picked up. On 12-15-09, I called the trucking company, Home Direct USA, and was told the order had not yet been released by the shipper, HomeGoodz. I called Bobby and he said it was picked up on 12-8-09. I re-called Home Direct USA and was told that they went to Home Goodz to pick it up on 12-9-09, but that it was not ready, and no time has been set for another pickup. I then called Bobby to ask why his records showed it was picked up on 12-8-09. He said I’d have to talk to the “Product Manager”. I then talked to Edmond who put me on hold several times before saying there was some confusion between the warehouse and the trucking company, and he would get it straightened out and call me back in 15 minutes. 2 hours and 20 minutes later, Edmond called me back. He said when the trucking company first came to pick it up, they discovered the TV was damaged, and that HomeGoodz now had another one in and it is scheduled to be picked up tomorrow (12-16-09) to fill my order. He said he would expedite the shipment to be sure I had it by Christmas.
I’ve called Edmond twice about the expedite status and each time he assured me it was expedited. It is now 12-23-09, over 2 weeks since Bobby said the TV would be on a truck and in transit, and Edmond kept assuring me it would be expedited, and my TV is still in a warehouse in New Jersey. I called Home Direct who said the TV will load today on a truck headed to my state. I asked about the expedite status, and they said it is not expedited, the only note they have is that someone from HomeGoodz called on 12-21-09 asking whether or not the shipment was expedited but he did not authorize it to be expedited. They expect the delivery to be by 1-1-10.
I give up calling HomeGoodz. All they tell you are lies. You cannot believe a word they tell you. You probably can’t believe any of the 5 star reviews on this website either, as they all have probably had the same experience I had in being tempted to change their review for favorable treatment. I just could not stand by and let my review mislead anyone into thinking this company is on the up and up. I must say that all my contacts with Home Direct USA were very professional and apparently honest. That is not the way with HomeGoodz. They will tell you anything to make the sale, and then throw you in the trash when it comes to customer service after the sale. While their price may be good, it definitely is too good to be true. Shop some other more reputable merchant and avoid the lies and misrepresentation that will be thrown at you from HomeGoodz. Save yourself the aggravation.
"