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Stores > HomeClick
  • HomeClick
    • ADDRESS
      08873
    •  
    • BUSINESS HOURS
      8am - 12am EST Mon-Fri 9am - 9pm EST Sat-Sun
      GENERAL PHONE
      888-837-5313
      FAX
      n/a
    • SUPPORT EMAIL
      info@homeclick.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review HomeClick by clicking a star below.
Rating 2/10
1/5
2017-05-16

FRAUD COMPANY...... do not order!

"I ordered merchandise 6 months ago. have not received yet. When I talk to customer service they give me another expected date ( 5 now ) they took the Money out of my account last January. Customer service must be trained to overtalk you when I am explaining my complaint. I hope to help someone else to not waist your time or money on this site. Sincerely, Dori Meyer"

Rep reply posted May-17-2017

A rep from HomeClick, hcmarketing, has responded

“Hi Dori,
We sincerely apologize for this frustrating and disappointing experience. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you today to help assist with your resolution.
Sincerely,
Homeclick.com Team


Rating 10/10
5/5
2016-12-16

"............................"

Rep reply posted Dec-20-2016

A rep from HomeClick, hcmarketing, has responded

“Hi ArisM,
We sincerely apologize for this frustrating and disappointing experience. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you within 1 business day to help assist with your resolution.
Sincerely,
Homeclick.com Team


Rating 6/10
3/5
2016-12-04

Sold discontinued merchandise and still waiting for refund!

"This was my first purchase from HomeClick. After not receiving my sofa table past the time they
said it would arrive, I called them. They said the table was discontinued and would give me a refund. I said it's still on your website, take it down then. Next day it's still up, I call again and ask for my refund. "We have to wait for the manufacturer to notify us it's discontinued". It's been almost 2 months since I ordered it! I will notify Paypal and get my refund, but it's very annoying that I had to call them and chase down my money. HomeClick knows it's not available! Very disappointing first (and last) purchase from them!
UPDATE: I heard from customer service and got my refund issued the next day. Also got a very kind email from Spencer F. saying they dropped the ball and handled the transaction badly. I will give them another chance based on their first rate customer service!
"

Rep reply posted Dec-05-2016

A rep from HomeClick, hcmarketing, has responded

“Hi Loliver3385,

We sincerely apologize for this frustrating and disappointing experience. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you today to help assist with your resolution.

Sincerely,
Homeclick.com Team


Rating 10/10
5/5
2016-11-05

Great purchase at great price

"Home Click hit a home run with this purchase. The shipping was fast. The product was clean and in perfect condition. Customer service was very generous and helpful. Thank you I will be buying from them again. "


Rating 10/10
5/5
2016-09-24

"The box came severely damaged, so bad that I thought I should refuse the order. FedEx doesn't do that, so I took a photo of the delivery drivers with the box. But when I (with lots of work) opened the box, no damage to toilet, all parts intact and the toilet works great."


Rating 8/10
4/5
2016-09-20

Broken twice

"Bought a $450 Kohler toilet and broken when it arrived. Called and sent pictures to Customer support and they sent me a new replacement one. Guess what the toilet broke again. I was so pissed and do the same freaking progress and now the estimated to be shipped out it's 10/11/2016. I cost more more than 50 bucks to dispose it since my town don't take it. I bought it 3 weeks ago and now I have to wait until 10/11 to get a replacement? I called and cancelled it and hopefully they will do full refund.

Update: They did full refund and the Customer service Manager, Spencer Freedman called to follow up and gave me a credit for disposal. It's good to hear from him and addressed the problem.
"


Rating 10/10
5/5
2016-09-20

One Homeclick Shopping and I have a new fan!

"Love the way this website directed me right to what I was looking for - all details were accurate and shipped quickly!"


Rating 10/10
5/5
2016-09-03

Great Service and Prices

"Ordered a new faucet for an antique claw foot tub and saved over $100 from a quote by a home decorating showroom. The faucet was delivered quickly. Quality was very good and our plumber had no trouble installing it. "


Rating 8/10
4/5
2016-09-02

Excellent customer service representative - Derek Melillo

"My experience with HomeClick was mostly positive. There were some delays receiving my order mainly because of the manufacturer of the product. However, during the process Derek Melillo who helped me make my order was extremely helpful. His communication skills, thoroughness and professionalism were exceptional.
"


Rating 10/10
5/5
2016-08-31

Great Customer Service

"This was my first time ordering from this site and the Business to Business Account manager Derek L. Melillo was so helpful with my order that I had to write a comment. I highly recommend this site to anyone looking to shop and look forward to being a loyal customer in the foreseeable future Kevin Carroll

"


Rating 8/10
4/5
2016-08-27

Nice bowls, except

"I like the bowls and I know they are made separately but one was about 10% smaller than the other three. "


Rating 2/10
1/5
2016-08-21

Misleading

"The lamp were nice but the picture you see on line is misleading. They show the wire completely covered. Where in fact the do not give you enough covers and backing. Just two covers and one backing. For the price you would think they would give you enough wire cover and backings. "


Rating 10/10
5/5
2016-08-13

Quick and Easy!

"Spent a lot of time looking for some specific toilet seats to fit our Eljer Emblem toilets. Found them at HomeClick for the best price on the internet and in stock too! Easy click through ordering with Amazon pay and our order showed up in just a couple of days!. Could not be any happier with our HomeClick experience!"


Rating 8/10
4/5
2016-08-08

Great service - horrible product

"I ordered a Nameek Cerastyle Arda corner sink and faucet from Homeclick. The ordering process was simple and shipping was extremely fast. The problems started when I opened the sink package. Nameek did not package any information or instructions with the sink; just the mounting hardware. I contacted Homeclick via the online chat and the woman I spoke with contacted Nameek while I was online with her. Nameek said they don't ship any information/instructions but emailed some instructions to Homeclick which was forwarded to me. What a joke they were. Total waste of my time to read as it didn't tell me anything beyond the obvious. I decided to build a vanity to support the sink because I didn't how close to the corner they placed the mounting points. While the sink looks wonderful, it is really very sloppily constructed. Remember, this is a corner sink. The left side is a half inch longer than the right side. The underside that sits on the vanity varies in width from 3/4" to 1 1/2" across the front. It has made designing and building the vanity quite a challenge. Bottom line - if you are used to products built by American Standard, Kohler and others, don't buy products from this company. I'm still thinking about returning it."


Rating 4/10
2/5
2016-08-04

Order lost in transit, curt customer service.

"3+ weeks passed with 2 requests for information regarding delayed order/ lost in transit. No apology, just curt emails in response."


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