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"I recently purchased a Franke sink through Amazon.com which processed the order through Homecenter.com. The price was unbeatable and saved me hundreds. Amazons website informed me the ship date would be between 6/23 & 7/3, a little late for my kitchen renovations. I called Homecenter directly to see what could be done about expediting the order; they said it was already on the way. I was provided a UPS number and it was at my house in perfect condition on 6/19! After reading very poor reviews here, and mixed reviews at Amazon I was nervous. Looking at the date stamp on Amazon reviews, things seemed to have changed around April of this year and customer service has improved. Long story short, very satisfied with order and aptitude of people I dealt with. Jeff G ~ California "
"Contrary to the bulk of the poor reviews on this site for this company I found them to be quite responsive and helpful during my ordering/shipping process. I was in contact with Brian Okin personally by phone as well as a couple of other folks. And I exchanged emails with Brian and Stacey Perry and Lawrence Griffeth. The Blanco sink we ordered was shipped immediately and arrived in 2 days. This item was marked "in stock" on the site and was in stock. I had our kitchen installer drop by and inspect it the next day and he pronounced it in excellent condition. It will be installed next week (12/1) so we'll be sure then. The delta faucet we ordered was not marked "in stock" but I did not notice that. In fact it wasn't in stock and I was notified that it would ship on 12/3. However, we needed it before that so I contacted the company via email and phone and agreed to participate in the QSP (Quick Ship Program) which entailed Homecenter searching other suppliers and merchants and finding the faucet for me and setting up immediate shipment. I asked that they get the faucet to me if they could find it and that it arrive by 11/24/08. It was delivered on that very date and based on my limited abilty to check it, it looks fine. The savings we experienced was substantial over the prices for these same items locally. The faucet was, in fact not available anywhere I could find. A local supplier said Delta underestimated the popularity of the Oil Rubbed Bronze finish and they were on backorder everywhere. But as of 11/24 I was holding one in my hand courtesy of Homecenter. The QSP feature cost a few additional dollars but was well worth it since I have the item and it will be installed before it was listed to ship and since it could no be found otherwise. One other item I ordered was on backorder also but we rethought using that item so Homecenter cancelled it before shipment and they refunded the amount for that item immediately to my account. I would use these folks again. The savings is great. The customer service is fine. Be patient and kind to them and they will be patient and kind to you.
"I ordered my Elkay sink on 12/3/08 on Homecenter.com website and received on 12/5/08. WHAT GREAT SERVICE!!!!! Will be ordering again for my next remodel project and will tell all my friends!!!"
"I AM EXTREMELY SATISFIED WITH THE WAY THAT HOMECENTER WENT WAY OUT OF THEIR WAY TO ACCOMMODATE MY NEEDS, AND THE WAY THAT MR Arthur French HELP ME IN GETTING THE COLOR OF THE SINK THAT I NEEDED EVEN THOUGH IT WAS NOT THE ONE I ORDERED. I THANK THEM FOR THE EFFICIENCY AND KINDNESS OF THEIR EMPLOYEES. THEY ARE A 10 OUT OF 10!"
"I recently purchased a Franke sink through Amazon.com which processed the order through Homecenter.com. The price was unbeatable and saved me hundreds. Amazons website informed me the ship date would be between 6/23 & 7/3, a little late for my kitchen renovations. I called Homecenter directly to see what could be done about expediting the order; they said it was already on the way. I was provided a UPS number and it was at my house in perfect condition on 6/19!
After reading very poor reviews here, and mixed reviews at Amazon I was nervous. Looking at the date stamp on Amazon reviews, things seemed to have changed around April of this year and customer service has improved. Long story short, very satisfied with order and aptitude of people I dealt with.
Jeff G ~ California
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