I found this site while looking for further information that I might use to contact returns staff at HomeCenter. I'm kind of at my wit's end because we have an outstanding return from May 2009 and I haven't been given any reason they can't process it, but they haven't done so. We returned a sink that was damaged directly to Elkay(from whom we also received it) and they credited HC immediately - and that's all acknowledged by Elkay and HC. But, like others, we placed another order with the assurance that we'd be credited promptly for the first one because we needed to put the sink in our kitchen. We didn't hear anything for months, despite repeated emails. We finally had correspondence with Brian, but had unfortunately transposed the RGA number and he got very frustrated with us before we realized our mistake. Since then, although I thought we were finally getting somewhere, it has been a month with no response to several emails. I am posting here with the hope that whomever monitors the site for Homecenter.com will look into this and finally credit us. I think 6 months is too long to wait for a credit and I'm totally confused about why that should be the case.

Very surprised at how quickly my order arrived. Thank you. Good job.

Incomprehensible..! Shop Locally! After trying to cancel an order for weeks, no calls back, line busy, computers down, being put on hold, I was drop shipped a ceiling fan ( Monte Carlo) shown with blades but that comes with no blades.Then I got stressed trying to contact them again,,was told I had to pay 25% restocking fee, and had to pay shipping, and guess what else? If I had a problem, write the CEO! Hahaha,,  
The CEO, Brian, wrote this when I said I was turning it over to my CC company;  
"If you do that chargeback with the card company, you will further be charged an added $50 fee upon the return credit, if you choose to return the item. You ordered an item, and we shipped it to you. Now you are complaining about it. That's not my strategy. Is it yours?"  
 
Businesses need to have customer service, because they need customers.. duh..This is NOT customer service! This is bullying!

I ordered three items on this order. Was told the air gap was not in stock but was charged for it anyway. When items did not come I called and Phil said he was waiting for the air gap . I needed the faucet and soap dispenser so I cancelled the air gap. After 5 months and emails and phone calls, no refund.It is only $39.00 but it is MY money.  
 
I also returned an item on a second order S3858763 for a soap dispenser. It cost $58.51 and I received a credit for $28.58 on Sept 4th. 5 months later. They kept $30.00 Way to go!

Excellent service. Very good job.

Great experience. Product shipped right away. Good phone service too.

DO NOT PURCHASE FROM HOMECENTER.COM. I have been waiting 40+ days for HomeCenter to issue credit. My return was received on 6/10/09 and we quietly waited the posted 30 days for credit to be issued. When we didn't we started to call their office. Every time you call homecenter, either nobody answers or you are privileged to speak with some of the biggest scum on earth. These people are so rude. And it starts from the top (Brian Okin). All I can say is that I am not giving up on my fight with this company, and neither should anybody else. They are truly a fake company that takes your money and sends you products that are either not what you ordered or junk. I'm sure you've read all of the other reviews so I don't need to go on.

Avoid this company like the plague!!  
I ordered a sink and was told it would ship in 2 weeks. My credit card was charged immediately after the order.  
After 2 weeks I was told it would ship in another week or two.  
Finally, after getting the runaround for several more weeks I tried to cancel the order. The CEO, Brian Okin, called me personally and told me the item was going to be shipped from their supplier the following Monday. Guess what, it never was shipped and wouldn't ship for another 3 weeks. I cancelled my order. My credit card was credited the full amount minus 4%. I ordered the rest of my money but was told by Brian that is was a "cancellation fee". Avoid this company at all cost.  

This store is over rated at 1.59.  
I ordered a new faucet and after delivery on 3/31/09 the box was open with a broken seal and when I removed the faucet water dripped all over me. I contacted this company and they insulted me by telling me that they test all faucets.  
I can't believe that these people would open a factory sealed faucet and water test them all.  
Trying to contact them by telephone is useless. You may be waiting for long,long,long time. They told me to hangup the phone and try emails. They work faster that way. They really don't want to talk to you.  
Save yourself some grief and go to someone dependable. I will never again consider ordering anything from this company.  
Here is an answer from Homecenter's email: "All manufacturers items are inspected before packaging which would indicate the water dripping from the faucet".  
One of the faucets had to be reassembled. If they inspected this item they would have noticed that. I guess what they are saying is the customer is always wrong and that was confirmed by a call from Homecenter. I am not using the faucet yet as they say because the water supply is not connected yet. Water connected now, 5/09, mounting flange (back plate) leaked due to defective casting. Waiting for mfr replacement parts to repair faucet. Good service from mfr.

This review was modified by its author, hsimas, on 5/18/09 8:28 AM.

I ordered a faucet from Homecenter.com and when the facet came it was missing a part (the drain pull), also missing were the handles. I contacted Homecenter.com and was told the handles were another $44.00 (not what the picture or add showed), reluctantly I orderd the handles, however the missing part (drain pull) was on back order and I would have to wait. I was in the middle of a remodel and had a plumber lined up to install the faucet. After numerous emails back and forth I asked that they send me another faucet and that I would send the one with the missing part back. As of this date 04/18/09 I have not received my refund of $177.01 for the faucet I returned and have been given the runaround from Christina return specialist, LOL) and Brian CEO, bigger LOL) Never have I had such poor service from a company before. If I had done my homework I would have discovered the numerous complaints filed with the BBB, this would explain the service or lack there of from Christina, who is in charge of returns. In emailing Brian I was told that returns sometimes take a little longer than we would like and that Christina was doing everything in her power to expedite this return. Well it has been over 5 months since I returned the faucet. I've since contacted the BBB and registered a formal complaint, The BBB over a two month period has made numerous attempts to contact Homecenter.com without any luck, the case has been closed, flagged unsatisfied, however that does nothing for me and my $177.01 that they still owe me. As of 4/16/09, they (Brian and Christina) won't return any of my phone calls or any of my emails. I've left numerous messages and sent numerous emails and not one response. Brian's direct line 516-256-1301 (which he doesn't answer) states, not to leave a message because he doesn't listen to the messages and that If you want to reach him you need to email him at his email address at homecenter.com I would not recomend this company to anyone as Brian the CEO doesn't seem to give a $#@$ about the poor job Christina is doing and that customer service is obviously not on their list of priorities. If anyone at this company gives a #$%@, I'd appreciate my money ASAP and would like to end all ties. During the two months that the BBB was attempting resolution with Homecenter.com I had no contact with the company, allowing the BBB to do their job. Since then I've been in constant contact with Homecenter.com until 4/16/09 when they stopped returning my calls and emails. I will keep trying to reach them, however it is imposible to actually get anyone on the phone as they only respond to emails and that, they are no longer doing with me. This company is also affiliated with Remodelcenter.com and Supplyhouse.com. The web site has numerous testimonials from customers all praising the company, however not one of the testimonials had to return anything, go figure. Order all you want from this company as long as you don't have anything to return. Just to update everyone. I emailed Brian on 4/18 letting him know I filed this complaint and he finally responded with an email, bascially (in no direct words) telling me that for doing this I will never see my money. I really didn't expect to see the money as I have been waiting for 5 months.  
Finally!!!! To be fair I wanted to update this report to document that I did indeed received my full refund of $177.01 on 04/28/09 and was emailed by Brian, that they do not want to do business with me ever again, as if. Let this be a warning that this kind of business has been going on for a long time and I don't see it changing any time soon.  

This review was modified by its author, hoolahan, on 4/28/09 11:40 AM.

Ordered a Blanco Faucet from Homecenter, sales person was very helpful, got the faucet in 4 days. Great Service!  
 
Thank you!  

This review was modified by its author, dimast, on 3/27/09 8:30 PM.

this company is run by crooks.... they sent me the wrong item not once but twice .... avoid at all costs!!!!

Beware of this company they will screw you .  
Should of did a little research on this company though this site and BBB.  
What people are say about canceling their order is true beware of this company,  
or better yet don’t use them.  

Ordered a Panasonic bathroom fan and checked out with Google. My credit card got charged 5 days later but I didn't get the UPS tracking number. 3 days later, I emailed them, but there was no reply. I waited 4 more days to email, again no reply. Afterwards, I called, waited 30 minutes on the phone. Finally, the seller posted the tracking number on Google checkout. Overall, I am not satisfied even though I got the product.  

I ordered my Elkay sink on 12/3/08 on Homecenter.com website and received on 12/5/08. WHAT GREAT SERVICE!!!!! Will be ordering again for my next remodel project and will tell all my friends!!!