This company is a scam, plain and simple.  
 
I placed an order for a faucet on 1/5 and received a note stating that the faucet would ship on 1/7. It is now 2/1 and I have not received anything. I attempted to contact Homecenter.com multiple times, both by phone and via their preferred method of e-mail. I was ignored every time.  
 
I am embarrassed that I didn't do my homework about this site prior to placing my order. Apparently they do occasionally ship out an order, but most of the time it sounds like their business model is to simply take orders, then charge cancellation and restocking fees (totaling 29%). Imagine making 29% without stocking or shipping the product!  
 
In short, this company is a scam. Avoid it at all costs!!

This review was modified by its author, bruindrummer, on 2/1/10 12:37 PM.

Horrible, horrible experience. I've been online shopping for so long including a lot of home improvement product but this is THE WORST store I've been encounter.  
 
First I placed my order 12/07/2009. Didn't hear anything from them until 12/24 (except the automated email response when you place the order). And the response is the order is scheduled to ship on 12/04/2009. (Note this is before my order date.) I tried calling but waited to long so decided to try their online response system. Nothing, and I mean nothing from them.......  
 
Everytime I tried to call after that, I can't get a live body to talk to. If you choose the option to check order status on phone tree, you pretty much have to wait forever. (I have waited an hour at once.) I tried to submit another online inquiry but still nobody would response.  
 
So my suggestion, if you are doing home improvement project and depend on certain deadline, don't even consider then. Chances are, you won't get anything in time and you can't even figure out what's going on with your oder.  
 
DO NOT RECOMMEND THEM AT ALL!!!

Shipping delays, delays, delays. Communication on their part sporatic at best. I even called and got dropped into the automated receptionist's black hole even though I was calling during advertised business hours. Nor do they reliably reply to their stated preferred email inquiries.  
 
In fairness _maybe_ this item is hard to get, I don't know. But when pre-billing a credit card and then repeatedly pushing back (and missing) the stated future shipping date, and no email follow-up after the fact, I'm through waiting (44 days). Their price was the best. But I'm thinking it was too good and their unwilling to fulfill the order without going into the red.  
 
Credit card charges contested after emailing cancellation.  
 
Wish I had reviewed ResellerRatings.com before purchase.

Ordered online 10/13/09. Cancelled order on 10/29/09 prior to Homecenter shipping it. Cancellation was conducted in accordance with Homecenter cancellation policy which requires all cancellations be e-mailed. Received e-mail response from Brian Okin (Mr. Okin is listed as CEO by Better Business Bureau) on same day as cancellation. He wanted me to reconsider. I respectfully declined. I followed up twice (11/12/09 and 12/8/09) inquiring status of credit and did not receive a response. Today (1/6/10) I contacted my bank and opened a dispute on the charge.  
 
Folks,  
I manage a company that sells online. I am embarrassed that I did not read Homecenter's refund and cancellation policies before I made my purchase. Having read them after the fact, I am not the least bit surprised that Homecenter has difficulty adhering to their own policies. The policies themselves read like a recipe for poor customer service. If Homecenter professionally adhered to their own policies, they could at least claim to be an honest company. Given my own experience and many more I have found here and elsewhere online, it is clear that Homecenter takes their own policies one step further, and is in fact, a dishonest and disreputable company. The fact that I was dealing with the CEO himself casts aside any doubt that there may have been a poorly performing employee. No, my experience and the numerous similar ones I have found elsewhere sum it up very well: Mr. Okin sets the tone for all operations. His behavior (and by default, that of his company) top the list of what can be wrong with online companies.  
 
Response to Homecenter's 1/19 reply:  
No, Mr. Okin, I have not received the credit yet.  
I did e-mail you, for the 4th time now, the last time being on 1/17, just two days prior to your response here. I sent it to both your direct e-mail address and the "cancel" address.

This review was modified by its author, kjhbuyer, on 1/20/10 10:02 AM.

Very impressed with the speed of delivery. Got exactly what I wanted in almost record time. No problems. I will be back.

We will never buy anything from Homecenter.com again!!!  
 
We specifically asked before ordering four items on the phone whether all were in stock. We were told they were in stock and would ship within a few days. That was on October 23rd and we did not receive the items until December 15 – which is 39 days later!!! It is clear we were lied to at the time we place our order.  
 
In between, we called a number of times and were consistently told that the items would be shipping “in a few days” but we could never get a tracking number out of them.  
 
In early December, we escalated the issue to Brian Okin (the CEO), he sent an email that stated the items had been shipped that very day (December 4) – but they had not been. We’d been lied to again!  
 
During this entire time, we made several calls to them (which was costly, since they don’t have an 800 number and we were often left on hold for long periods). It took five emails over a three day period before we got any response – and that was a very curt reply from Brian with more inaccurate promises.  
 
We suggest you spare yourself the grief of doing business with these people and place any orders you have some where else. (For example, Home Perfect was easy to do business with and very responsive to our needs.)  

DO NOT RECOMMEND!!!  
I purchased goods to remodel my kitchen. The amount was well over a grand. I needed to return two of the items back in Sept 09 and as of Dec 18,2009 I still have no evidence that credit has been issued back to me.  
*After approx 10-12 calls and emails over the past 3 months I finally got a response in writing stating that the credit was processed. Lets assume they are telling the truth and ask the question: What is the reason it takes 3 months to return a customers money which they deserve?  
 
Also....read the fine print before you dare do biz with homecenter.com as they refuse to budge on claiming 25% of my money for a resocking fee. This is how they treat good customers and then ask for more biz in the future.  
My only regret is that i didn't read reviews before doing biz with them. Ugh!!

Horrible, horrible customer service, and a CEO who is totally unwilling to compromise in the face of their poor, predatory business practices. I've never experienced anything like it. DO NOT DO BUSINESS WITH THIS COMPANY.  
 
My order was delayed twice. After the second time my repeated requests for an updated shipping date were IGNORED for 1-1/2 weeks. I spent a total of 25 minutes on hold before I was told they had no idea when I would get it, but would update the online system as soon as they knew. Today is Nov 24th, and my online order status still says they intend to ship my product Nov 11th.  
 
Without any communication from them, I had no choice but to purchase from somewhere else, and sent in a cancellation notice as required. ONLY THEN was I IMMEDIATELY contacted (on a Sunday) and told "it was too late and I'd have to pay 25% restocking". I requested a 100% refund and was denied multiple times, being offered only repeated hollow apologies for delays and lack of communication.  
 
They've now had my money for nearly 7 weeks and I still don't have my product. I'm not sure it will ever arrive, and if it does, I don't need it anymore, but I am not going to be strong-armed into paying a restock fee that was created by Homecenter's total lack of customer service or communication.  
 
Further, the entire time I was delayed I was harassed with automatic responses that included offers to ship the product immediately (for an outlandish fee) with their "Quick Ship" program. I'm convinced after reading other reviews and from my own experience that the delay and poor communication is a tactic to get customers to yield to unreasonable fees.  
 
It's just plain criminal, and after trying to settle this with the "CEO" and getting nowhere, I am currently filing a complaint of fraud with the NY Attorney General's office. I will also be contacting the BBB.  
 
The only "good" news, is that I did receive my sink after only two shipping delays, but only after I called them and found that it was sitting in the warehouse awaiting the faucet. Had I not taken that initiative, I'm quite certain that I would have neither product at this time.  
 
Readers should note that as o this writing, Homecenter's rating on this site is a dismal 1.53 out of a possible 10. The average company rating is in the range of 8. Of course, we're all wrong, and Mr. Orkin has an excuse!  
 
Brian: I will update this site if you actually ever send me my faucet by Nov 27 as you have promised.  
 

This review was modified by its author, nitroman88, on 11/24/09 11:58 PM.

Update: I received a credit to my credit card account on December 17 for the entire amount charged (although no explanation at any time of why this took 7 months).  
 
I found this site while looking for further information that I might use to contact returns staff at HomeCenter. I'm kind of at my wit's end because we have an outstanding return from May 2009 and I haven't been given any reason they can't process it, but they haven't done so. We returned a sink that was damaged directly to Elkay(from whom we also received it) and they credited HC immediately - and that's all acknowledged by Elkay and HC. But, like others, we placed another order with the assurance that we'd be credited promptly for the first one because we needed to put the sink in our kitchen. We didn't hear anything for months, despite repeated emails. We finally had correspondence with Brian, but had unfortunately transposed the RGA number and he got very frustrated with us before we realized our mistake. Since then, although I thought we were finally getting somewhere, it has been a month with no response to several emails. I am posting here with the hope that whomever monitors the site for Homecenter.com will look into this and finally credit us. I think 6 months is too long to wait for a credit and I'm totally confused about why that should be the case.

This review was modified by its author, marynelryan, on 12/17/09 10:29 AM.

Very surprised at how quickly my order arrived. Thank you. Good job.

Incomprehensible..! Shop Locally! After trying to cancel an order for weeks, no calls back, line busy, computers down, being put on hold, I was drop shipped a ceiling fan ( Monte Carlo) shown with blades but that comes with no blades.Then I got stressed trying to contact them again,,was told I had to pay 25% restocking fee, and had to pay shipping, and guess what else? If I had a problem, write the CEO! Hahaha,,  
The CEO, Brian, wrote this when I said I was turning it over to my CC company;  
"If you do that chargeback with the card company, you will further be charged an added $50 fee upon the return credit, if you choose to return the item. You ordered an item, and we shipped it to you. Now you are complaining about it. That's not my strategy. Is it yours?"  
 
Businesses need to have customer service, because they need customers.. duh..This is NOT customer service! This is bullying!

I ordered three items on this order. Was told the air gap was not in stock but was charged for it anyway. When items did not come I called and Phil said he was waiting for the air gap . I needed the faucet and soap dispenser so I cancelled the air gap. After 5 months and emails and phone calls, no refund.It is only $39.00 but it is MY money.  
 
I also returned an item on a second order S3858763 for a soap dispenser. It cost $58.51 and I received a credit for $28.58 on Sept 4th. 5 months later. They kept $30.00 Way to go!

Excellent service. Very good job.

Great experience. Product shipped right away. Good phone service too.

DO NOT PURCHASE FROM HOMECENTER.COM. I have been waiting 40+ days for HomeCenter to issue credit. My return was received on 6/10/09 and we quietly waited the posted 30 days for credit to be issued. When we didn't we started to call their office. Every time you call homecenter, either nobody answers or you are privileged to speak with some of the biggest scum on earth. These people are so rude. And it starts from the top (Brian Okin). All I can say is that I am not giving up on my fight with this company, and neither should anybody else. They are truly a fake company that takes your money and sends you products that are either not what you ordered or junk. I'm sure you've read all of the other reviews so I don't need to go on.