1/5

posted Jan-28-2012

"HORRIBLE customer service!!! I ordered a sink the first of January, which I received quickly...but it was damaged. I immediately followed the required steps to request a return okay, and I was told by Brian that he was working on getting a replacement sink shipped. When I was told that it would be at least 28 days before the sink would be shipped, I requested a refund of my money as this was not what I had paid for originally and couldn't wait another month for the sink. I was told that I would NOT receive a refund and that the item would be shipped when it was available. I asked for confirmation or proof of this, and I was sent a cut-and-pasted letter from the person at Kohler whom Brian deals with. Thankfully, that person's contact information was in the email so I was able to get information directly from her. Another sink was sent, and it too was damaged. We refused shipment of the second sink and I again contacted Brian. I also spoke with someone at Kohler and learned that Brian has been given credits to his account for BOTH of the sinks, yet I have not received a product or a refund. I have again requested a refund, and Brian has ignored my request and simply replied that another sink was being shipped with "extra padding."

There is no way to contact Brian other than email. I was provided with a phone number in my original confirmation email, but that is an invalid number. One surefire way to get Brian to respond is to tell him what horrible customer service he provides - he will then reply with a rambling email telling you about the great reputation of this company. He won't answer your questions, and he certainly won't provide an apology though! I will definitely be filing complaints with the BBB and will post as many negative reviews as possible.

Spend the few extra dollars and save yourself the grief of dealing with this company!!!"

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5/5

posted Jan-28-2012

"Ordered Bathroom Vanity from HomeCenter,Customer Service Was Excellent and Shipping Was Incredably Fast!
Would Order From HomeCenter Again
Very Satisfied
Jim C"

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5/5

posted Jan-27-2012

"Ive been in home construction for 10 yrs now and have been buying things from them almost since they've started. Great prices. Good service. I read some complaints here and there but never had any issues and I've probably ordered over 20 times with them."

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1/5

posted Jan-25-2012

"When I pressed the order button, I realized, too late, that they added a $20 fee to the advertised price for a trip lever for a toilet.
They have no info on how to cancel order on line, or contacting a live human by phone.
I will have to contact my credit card co. in AM to cancel order.
I will also contact the NYS Attorney General as well as NYC Consumer Affairs to register a complaint against what I consider deceptive business practices."

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5/5

posted Jan-19-2012

"Faster than expected. I ordered a huge order for over $4,000 worth of lighting fixtures, and I received everything in less than two weeks. I saved $2,000 and it was so easy."

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1/5

posted Jan-18-2012

"Wish I had seen these reviews prior to purchasing! I emailed customer service with my order expressly asking that if they could not get my item to me in under two weeks as another company had promised, then I would order through the other company. They emailed back immediately saying it would be here in under 2 weeks but certainly not more than 3 weeks. Well 2 weeks came and went and I emailed for info on my order. No response. Then I started stalker emailing and finally got a response that Brian emailed moen and would get back to me ASAP. no response for days. I emailed again and got the same "I just emailed them" response. I emailed back with my phone number saying I wanted a supervisor to call me ASAP and I want the information I'll call Moen myself. No response for days. I email several more times and get a reply that moen delayed the order. Then several hours later I get an email which clearly proved the other email to be a BIG.FAT.LIE. Brian said that there was a "miscommunication"and my light was left off my order over 3 weeks ago. I replied that it was the ONLY thing on my order! So they never actually ordered it, sent me a confirmation number, told me it was coming, in fact they promised it would arrive, forgot about my order, ignored me, lied about it being delayed, then said it was never ordered and they would order it today. NO THANK YOU! I just found another company that had it in stock (Brian told me no one has it in stock) and not only was it $30 cheaper but I ordered it this morning and it shipped out already!!! I told Brian to refund my card ASAP and I'm calling them to tell them to take it off as well. NEVER ORDER FROM THESE PEOPLE they have awful customer service, inspire no loyalty, show no professionalism, and are liars who take your money and don't place your order. If they keep screwing over enough people eventually there will be a class action lawsuit against them and they'll go out of business. Imagine how profitable they would be if they only delivered on their promises and guarantees. They just lost out on thousands of dollars of orders from me. "

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5/5

posted Jan-09-2012

"great prices and fast shipping. i ordered at least five times from homecenter and have had nothing but great service. one item arrived damaged, and i refused delivery. they replaced it within a few days. what fantastic service!"

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5/5

posted Dec-25-2011

"Great service AND I saved over $300. Homecenter.com gets two thumbs up."

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1/5

posted Dec-14-2011

"How could ANYone give this company a positive review?? ABSOLUTELY HORRIBLE! No response to emails, no one answers the phone (you hold for 20 minutes listening to hokey music and then a message comes on and says that no one is available to answer your call and then you get disconnected). Ordered 11/11, charged my card 11/14 and not a word since. The only function that works at this joint is their billing department. WHAT A JOKE. The BBB must work full time on this account alone."

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1/5

posted Dec-12-2011

"I am a general contractor, and my electrician ordered and paid for 16 light fixtures. we were told that 8 would be shipped within the week and the other 8 would take 2 months to arrive. 2 months later they told us that they would arrive in 9 more weeks. this put me 9 weeks late on completing the project. the owner of the project was very patient and was willing to wait. that second date has come and gone 3 weeks ago with no word as to when or if the fixtures would arrive.
I WOULD NEVER USE THIS "HOME CENTER" AGAIN!! THEY HAVE HAD OUR $ FOR 5 MONTHS NOW AND WE HAVE ONLY RECIEVED 7 FIXTURES TO DATE!"

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