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Horrible customer service
"Last year we had a decent experience. However, over the last 8 months this place has fallen apart. 90% of the leads are rehashed or bogus. They deny any credit request. That have bilked us for over 10k. Shame on us for being the **** of the joke this long. We were just hoping that the light would come on again. We have had 8 customers try to leave us positive reviews. The review link is more complicated than Father's Day in east St. Louis. When they try to call the review team they always get a answering machine! Red flag! So we have had 8 happy 5 star customers that are so annoyed with our lead partners lack of interest in their opinion that they won't even return our calls now. I don't blame them. These people are running a money laundering scam. I have never ever heard of a company that forces payment on a service that is not being provided. I would not be surprised if the folks behind the curtain trip old ladies and foreclose on orphanages in their spare time. Ruthless business model. Im wondering if someone should perform a drive by of their so called home office. I know that they are not putting the money that they steal back into the company for reform and growth. Hell, the office is probably a bunch of termites holding hands.. I'm out!"
"I will never work with the company again! I should've listened to my intuition instead of giving them a second chance. Initially, I had a horrible experience with a sales person. I tried to contact the upper management, but never received a response. A few months later, I received a second call (from a sales person) who told me the previous sales guy wasn't there and apologized for his behavior. I decided to give HA another try, but soon learned everything the sales person told me were lies. I was charged a ridiculous amount for leads that never picked up the phone or followed through. There were also times when I was charged for leads when my leads were supposed to be paused. Additionally, I had to call three and four times to get issues resolved. Lastly, I had a customer who was clearly mentally ill give me a false review, and although I provided proof that contradicted her statements (not to mention they found proof that contradicted her statements) the review remained, although I was told they would remove it. I feel HA cares about nothing but their bottom line. I was lied to and given shoddy customer service the entire time I was with them. I wouldn't recommend them to my worst enemy. Nobody deserves such terrible service. Subscribe at your own risk."
"Service is a fraud charge 441 dollars in less then a weak. Cancel my service horrible customers service none of my money was refund. all leads were fake beware"
Do not use this service!
"THOROUGHLY DISAPPOINTED. Home advisor sends each lead to three contractors and charges each one approximately $15 (sometimes more) to possibly get the job. Those three contractors then compete for the job and, even though at least two of them will not get the job, they will all get charged. Homeadvisor frequently sends leads during the times you're not available (including in the middle of the night). If you don't respond to the lead right away, you don't get the job. If the person who you are contacting answers the phone (even if just to tell you they've already hired someone else before they even spoke to you), you can't get your money back. And they often send you leads for jobs you can't even do. "
Overload of 7am calls!!
"Just went on site ,no sign up to look for local exterminators , removed my phone # only xxxx & requested Email only yet by 657am my home phone was ringing ! Truly felt for the callers they thought it was a true request & claimed it happens all the time .honestly Too Agressive & bad light for contractors . Shame could be a better service. "
"Leads are horrible with missing information and overcharging"
"Stay away from these guys, total scam and unprofessional. I denied their request to be scammed and this is what the sales person email me. This is a direct cut from his email: "I have a guy that makes $30K a month with us and only has 2 employees, I'd let you talk to him, but I don't want you to waste his time. Scared money don't make no money brother. You're father didn't build a big business by kneeling to fear and not making decisions for his business. Let me know when you want to get serious about your business and I'll help you make some real money."Alex Land was their rep. Not sure that was his real name because he could barely speak English with a Hispanic accent . "
You can read all the eviews below they are ALL accurate
"I signed up with HA in August 2016. I received 46 leads, 60% of which were not qualified leads. I had to fight for every credit. Of the 40% I landed 1, one, job. Some of this is not HA's problem, people are flaky - they don't return calls they cancel appointments and most are just "kicking tires" or have unrealistic budgets so they are just shopping. HA relies on a business model that rightly assumes contractors won't be diligent on fighting for credits if they actually follow up their leads. I canceled my account yesterday. I don't need the practice and certainly don't need the aggravation."
SCAM, WARNING TO CONTRACTORS
"I am a contractor, signed up for leads, they charged me per lead, I call/text/email, customers don't answer or respond, HomeAdvisor will not credit me money back for leads. I was charged about $200 in one week. I made NO money. I couldn't get one of their leads on the phone. stay away"
"Because we are a SMALL company I thought this would be a great way to promote our company. We provided California spectific Title 24 energy testing. No energy audits or home inspections. There aren't any sites that allow home owners or contractors to search and get good information on this required service. HA said they would try to get us listed for our specific testing. So, we signed up and in 24 hours received (3) leads. PROBLEM, they were for home energy audits which we don't provide. I contacted my sales rep. after we got charged another $70 for the leads. She said now HA wasn't going to create a service for us on the website and we had to stick with energy audits and home inspection. I told her to cancel and I demanded all my money back. They cancelled my account and sent me a statement showing a refund of all my money. So where was the money?? I called and emailed my sales rep. who now no longer responds to me. I called and emailed customer service but they wouldn't give me a status. I finally had to filed a complaint with the BBB. GUESS WHAT? I had my money back in a week. That was 3 weeks ago and HA still has never responded to my calls and emails. Stay away contractors..........this is nothing short of a scam. "
"I have used Tony twice now: he is flexible, thorough, and I give him my highest recommendation."
"Used Home Advisor for 3 projects. I made sure to check the box so I would not be contacted, but the contractor did on 2of 3 projects. I complained to HA after the first time but it happened again. I learned that the contractor is charged $20 from HA for each call from a lead, so HA makes money even if I dont want to be contacted. Also, the $50 reward for 3 reviews is a scam. I finished my third one over 2 weeks ago and my status still shows under review even tho it has been posted for more than 2 weeks. Home Advisor has failed to respond to my emails about the bogus reward program via email. Today I called and the customer service for the rewards dept does not work weekends...left a message...not holding my breath. "
Small Business Beware!
"The leads you pay for are suspect. After 1 year, less than a 20% contact rate... simple contact could not be made with these.... qualified leads. I could call back within seconds, make multiple calls, text and email the leads mostly to no avail. The company will also auto renew your membership without notification. "
"Last friday i signed up they charged me $347.00 during the weekend i got 2 leads both leads were useless customers didnt even want someone to come out and then they charged me another $112.00 for the leads so i found out this was not going to be a good fit Monday i tried to cancel my account and ut took several calls over 4 days to get account canelled and then the refused to refund any money. I would say it was a very expensive mistake"
Customer service won't do anything
"Many leads are bad and customer service will not make an effort to reimburse you. "