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Home Advisor Contractor Responses to Negative Ratings
"In March of 2017 I hired Five Star Home Improvement (contractor) – King, NC, after reviewing ratings in Home Advisor to repair my leaking master bedroom ceiling/roof leak, and to also clean my gutters (which may have been an issue causing the roof leak). The first repair job by Five Star Home Improvements did not fix the ceiling/roof problem, although I paid the contractor $585.00. A second job was done by this contractor. At this point I was told I had a bad mold problem as a result of the roof leak. The contractor told me that his company was certified for mold removal as well. Again, I asked him to make the repairs, assuming that he would absorb some of the cost, since the previous repair had failed to fix leak/roof problem. For this I was charged $4,447.25, and I had no choice but to pay the contractor. The contractor advised me that roof leak and mold remediation was solved; although the contractor provided no lab reports or evidence that the mold removal was accomplished. The response that Home Advisor let my contractor filed to my posted review was full of inaccuracies and untrue statements. First, the contractor was hired to repair my roof - that was the sole purpose of my contracting them. Second, the first roof repair job failed. Third, I was not told that a roofer had been subcontracted to do repairs. Fourth, vents were not a part of the project that I posted a review for. Fifth, I have no proof that mold removal was accomplished - period. Home Advisor made me prove my negative rating and shared my rating with the contractor for review before they would post it. Because contractors pay Home Advisor to be in their network, they favor the contractor in all respects, including negative ratings. I will never use them again for any reason."
"Website fine, not sure about services yet"
"Not sure yet. Contractors have not contacted me."
"Great went by ur ratings on the plumber and he more than lived up to the rating"
"I have been a customers for a couple of months and the turn around response has been wonderful"
"Quick and easy to use. Thanks!"
"Home advisor was fine you only had two listed that was able to take a look at siding job.Champion gave me appointment 4 weeks out not interested they must be to busy.There wasn't anuff pros on the site."
"I needed a trusted handyman for a vacation home and did not know anyone to ask for a recommendation."
"I was amazed at how fast and professional my request a were answered. I will recommend you to anyone who needs help with anything. Thank you."
"It was ok, there was supposed to be four referrals but only two showed."
"We already have a handyman but her is very busy and I need someone to get the hinges to hang a sliding door ."
"Made me hungry for tacos and strawberries"
"Very easy to use with a wide variety of subs... so far so good thank you"
"I get frustrated when I'm just looking for information prior to deciding on whether to do the project and I get all these phone calls from contractors. Then I feel obligated to have them do the estimate. Some get pushy about doing the job because they have to pay the site each time a customer is referred to them whether they do the job or not. They tell you about how mad it makes them."
"Will share wgen i get the repair completed"