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Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.15/10 5.15/10
    Chance of future purchase: Rating 1.88/10 1.88/10
    Shipping & packaging: Rating 1.67/10 1.67/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 1.04/10 1.04/10

187 Customer Reviews

Rating 8/10
4/5
modified review posted

"I have been ordering things from Hobby King for the last four or five years and have always received what I ordered and it has all worked upon receiving it. It usually takes about three weeks to get it from Hong Kong. This includes things like motors, ESCs, batteries, glue, props, wiring, connectors and other hardware. Perhaps I have been lucky but never any horror stories."



Rating 2/10
1/5
modified review posted

"Don't buy from this merchant. I placed an order without checking opinions about this seller and this was a huge mistake. I thought I was ordering from the US and it turned out that the order was shipped from Hong Kong. After paying for an item and an international shipping, which was very expensive, I received another invoice for VAT/tax from the shipping company - this should have been included in the shipping cost or I should have been informed about it when I paid for the item. Not after the fact. With shipping and VAT, the cost of the item increased 3x. I wanted to cancel the order but they didn't want to return me any money. In addition, they shipped the wrong item. The customer service was not helpful at all. "

modified review This review was modified by WKhobby on January 22 2015 10:43:46 AM

Rating 8/10
4/5
modified review posted

"I had to share. After reading through many reviews I was very reluctant to order from Hobby King. There are many horror stories online about bad situations and bad customer service. Let me breakdown my experience and then I'll comment on some of my observations concerning the plethora of negative reviews. Also, full disclosure, this is based on one order...my very first and I didn't have issues exchanges and wrong items sent that required resolution.

PROS:
- HK has the most comprehensive listing of available products for R/C hobbyist that I was able to find online.
- menus on the site were relatively intuitive and lead to the desired products.
- my order came from Hong Kong and was surprisingly fast, even with New Years day falling right after my order was placed. received in 5 days from Hong Kong even with New Years day in between.
- all of the products were as described and of high quality except for one pair of items that were very affordable (cheap) and I knew I was taking a chance. They were quad prop guards for DJI phantom. I knew they were too cheap to be durable. All other products were awesome.

CONS:
- I'm still very new to the site, but I have surmised that you have to order from one of the warehouses per order. I was ordering from the Hong Kong warehouse that has better prices, but I thought I was ordering from the US west warehouse. I think I figured out how to use the site and understand how this works....now, but it wasn't evident to me on my very first order. There was nothing to indicate (perhaps I missed it) while I was paying (paypal) that I was ordering from Hong Kong and not US. Buyer beware, use caution on which warehouse you are ordering from.
- shipping can be expensive and I was offered two options from Hong Kong, FedEx priority or some other outfit I've never heard of that warned of delays right up front. FedEx was less than 5% more...so fedex it was.

Tip:
- while ordering be sure which warehouse you are choosing items from. The site will warn you if you mix items, but be cognizant.

On other reviews:
- I ordered from the US and I assume our customs process is relatively streamlined. The reviews showing horrible delays and large import charges are usually non-United States orders and I can only assume they have very strict customs enforcement in their respective countries. Hobby King is running a multinational R/C supply business model and can be the victim, despite their best efforts, of conditions that are beyond their control.

I bought a Imax B6 (authentic and validated with SkyRC), several Lipo batteries and lots of other trinkets, all came quick and in good, fully functional condition. Thank you Hobby King.... at this point I highly recommend.
"

modified review This review was modified by RCpackrat on January 12 2015 08:01:28 PM

Rating 2/10
1/5
modified review posted

"total con use at your own risk ordered from uk wharehouse only to be sent a customs bill then parts missing only to find out they have no spares back up aftersales is a joke "


Rating 2/10
1/5
modified review posted

"Use this company at" YOUR PERIL" beware this company are con merchants. I went on to the "UK Warehouse" website and ordered 50 servos what I didn't know was the " UK Warehouse did not have these in stock and the order was placed through to Hong Kong. no wonder the carrage was so high. I did try to find out where they where coming from before I placed the order but trying to use their website to contact them you have more chance of contacting someone on Mars and would probably get better treatment from them than Hobbyking. A few days later I had a phone call from DHL asking me to pay £25 for Import Duty, VAT and processing costs. Eventually got onto Hobbykings "Live Chat" and spent over 1 hour trying to sort it out. Waste off time all they kept saying was sorry, I should have looked at the HTL bar and realised I was buying from outside the UK even though the only website I clicked onto was the UK Site. Now have been forced to pay the £25 to DHL to get my parcel delivered or lose the cost of the servos and the carriage costs. Learnt my lesson now going to University to get a Phd in Computer Sciences so I can analise a website before I buy again on the internet, better still just find another UK site and make sure they are UK Based. Since my experience I have since heard from my brother in law that several people he knows have had the same thing happen to them. As many people as possible need to know what could possibly happen to them if they are not carefulusing this site. Kevin"

modified review This review was modified by 22JWtk on January 02 2015 05:25:53 AM

Rating 2/10
1/5
modified review posted

"This company is a total rip off. Paid over $73.00 for items and got email next day to say everything was ok and they would be sending me tracking number. Then 2 days pass, not sending unless they get more money, some courier outfit sent me email looking vat which i have already paid. On live chat can't tell me when i will receive refund. Had to contact paypal, so hopefully not to long"

modified review This review was modified by jimt1507 on December 31 2014 08:35:08 AM

Rating 2/10
1/5
modified review posted

"never again.

I bought stuff for more than 1000 USD in 3 orders.
customer service is a joke.
after customs missions faulty shipments and ridiculous chat sessions with hobbyking one of the items (a ccd camera) burnt after connecting it and I learned from the forums that it is wired incorrect by factory. Nobody cared to inform customers. I opened a RMA and that is about 3 months ago. Nothing happens , I contacted online chat support several times. Its just a joke.
One of the lipo batteries exploded and burnt out in the house, glad I was home when it happened. RC servos fail and crash your plane. manuals are a joke! Its not worth it, I rather spend some more money and buy things from my local retailer.
"

modified review This review was modified by trigan69 on December 26 2014 05:41:58 AM

Rating 2/10
1/5
modified review posted

"The most ridiculous online shopping experience I have ever had.

I placed my order on November 14 and did not hear from them for 2 weeks. So, I contacted the customer service. They said they contacted the warehouse and the order was being processed. A couple days later I get a message about an unavailable item in my order. I replied right away with directions and asked to ship the rest of the order asap. A couple days later I get another message about another item unavailable in my order. They finally shipped the order 4 WEEKS after I placed it. After this screw up, they refused to send it with priority shipping and as of today, December 20, 5 weeks after I placed my order, I am still waiting for my order.

In the meantime they managed two mess up two other things. I specified the shipping address different from the billing address, and although they got the shipping address right, they used the recipient name from the billing address. They also sent separately, as directed, one of the unavailable items from the order, worth $8. The shipment was supposed to be free, but the value provided by their shipping to the customs included additional $50 for shipping, so now they have issued me an invoice to pay another $15 in taxes.

Below is my conversation with their customer service (when their live chat started to work eventually after a few days of not working):

Below are excerpts (to limit review length) of my chat with Customer Support:

(...)
[14:53:49] Patrick: I made my order or November 14, which is almost a 4 weeks ago. After two weeks, the order still was not shipped so I contacted Hobbyking. Then, after another few days, I received information about one of the items not being available. Now, I have just received information about another item being unavailable. I expressed in my prior communication how disappointed I was with how much time it was taking, but it looks like no one cares. Do you guys pack my order one item every 5 days? Am I gonna get another update about missing items in another 5 days? When will you finally ship my order? I think you will agree that this is the most ridiculous online shopping experience ever. Is Hobbyking doing anything to mitigate this situation?
[14:55:09] Eugene: Thank you for elaborating your concern, Patrick, and we deeply apologize for the delay of the process of your order. I'll be more than willing to assist you, let me just check the status of your order. Please give us a few minutes.
[14:56:50] Patrick: I have heard apologies already three times over last 2 weeks, but the order still has not been shipped...
[15:02:24] Eugene: As I checked your order, it's currently in Printed status, and all the items are now being scanned, aside from this one Product ID: 9536000003-0. Rest assured that this is the last missing item on your order as all the items are marked as scanned. I fully understand how frustrating this matter on your part, and rest assured that this time, your order will be processed and shipped. For back order item, please choose on the following: (...)
Patrick: When will the order ship?
(...)
Patrick: Ok, I am glad it will be shipped soon.
(...)
Patrick: How long is the shipping time?
(...)
Eugene: We really appreciate your cooperation with us, Patrick. The shipping time of your order will be 3 to 14 business days.
(...)
Patrick: Well, this is unacceptable, because it means I may be waiting another 3 weeks after already waiting for 4 weeks. Please ship it with a faster method, FedEx Priority or something similar.
(...)
Patrick: I may receive it after 3 days or after 14 days and given that Hobbyking has totally screwed up this order and I have been waiting for four weeks, I am not going to take chances to wait another three weeks, this is totally unacceptable.
Patrick: You guys should now make an effort to fix this situation.
Patrick: And what you can do is to ship it using a fast method, so that I am guaranteed to receive it fast.
Patrick: This seems like a reasonable thing to do and any reputable store would do exactly this.
Eugene: You may receive the parcel within 3 to 14 business days. In order for us to ship your order to any faster shipping method, you must need to settle first the shipping difference. We can only choose from the shipping method that will be provided on the check out page.
Eugene: We sincerely apologize for inconvenience, however, there's nothing to worry about, as your order will now be processed and ship sooner.
Patrick: I am not gonna pay extra to get my order after FOUR weeks of waiting.
Patrick: I would like to contact your manager about this situation.
Eugene: I'm sorry if our manager is not available at the moment. The reason why there is a delay in the process of the orders, is due to a high volume of orders that we are receiving, some orders are getting delayed in processing. But rest assured that the warehouse management are processing an alternative way to ship all the future orders on time.
(...)
"

modified review This review was modified by patrick_patrick on December 20 2014 03:48:19 PM

Rating 2/10
1/5
modified review posted

"
WARNING Stealth Import Tax Charges!

This is the first review i have written but i think it worth while. I purchased an RC Plane (Bix3) advertised at £88 gbp...... all in i have now spent £148 gbp to get it to my house. There is a huge delivery charge to get it from their warehouse in Hong Kong which i knew about but then the shipping company slap on a standard charge greater than 33% of the value of the item and call it import VAT?? Before it even reaches UK shores?? They say that they are holding the goods awaiting payment...what can you do but make the payment and write a review in the hope that nobody else gets stung without knowing.

Good Luck.


SCS Express International Limited
Dear

Just to inform you that your Hobby King parcel has arrived and completed customs clearance by
bulk under one shipment in Europe. In order to dispatch the parcel to you, please settle the below
VAT payment within 7 working days. You do not need to pay the VAT payment again in your own
country.
The invoice of total amount EUR 35.49 will be sent to you via PayPal shortly. Don't worry if you
do not have a PayPal account, you can still make the payment on www.paypal.com by credit card.
Our PayPal account is support@scsexpress.com
Once we have received the payment confirmation, your parcel will be sent either by GLS or DPD
and should be with you within 3-5 working days.
GLS or DPD will send you a dispatch email to confirm that your order has been sent.
Alternatively, the tracking details can also be found at our website www.scsexpress.com
If you have any questions, please do not hesitate to contact us at support@scsexpress.com
Thank you for choosing our services.
Please copy & paste the following details on PayPal for our record
? ? ? ? ? ?
? ?
? ?
Order no.
Customs Clearance Dated :

Kind regards,
SCS Express International Ltd
? ? ? ? ? ? ? ? ? ?
? ?
Import VAT & clearance receipt ?
? ?
ANTHONY H. ?
36-42 SHAN MEI STREET ?
HONG KONG ?
NA HK ?
? ?
? ?
Hobby Parts ?
Description :HS9503099 ?
? ?
ENTRY VALUE ?
DETAILS ?
? ?
? ?
? ?
? AMOUNT from Currency at exchange rate ?
? Shipping Value (USD) $ 55.35 USD 1.2452000000 ?
? EUR 1.0000000000 ?
? Invoice Value (USD) $ 128.78 USD 1.2452000000 ?
? ?
? ?
ENTRY REVENUE TOTALS ?
? ?
? ?
? Total Value (EUR) € 147.87 ?
? ?
? ?
Total Deferred Amount = Total Value x (%VAT + %DUTY + %HANDLING) ?
* DUTY is only appliance if Inovice Value is over USD210.00 Key Figures ?
? VAT: 20.00% ?
? DUTY : 4.70% ?
? HANDL 4.00% ?
? Total Deferred Amount (EUR) € 35.49 ?
? ? ? ? ? ? ? ? ? ?

"

modified review This review was modified by bert007 on December 18 2014 04:01:10 PM

Rating 2/10
1/5
modified review posted

"I have been purchasing products from HobbyKing for a couple of years. Their prices are good, but the quality has always been hit and miss--mostly marginal.

I have also been frustrated by the fact that they have so many inventory issues. (I almost never find what I am looking for in stock.)

Up until now, I have been able to accept this as being the price you pay to save money. (They are generally less expensive than other online hobby shops.) But my last order sat for weeks without being processed, even though the items were in stock. And no explanation was ever given.

I opened a service request and asked them to cancel the order. It took so long to get a response that I opened a dispute with PayPal.

When HobbyKing support finally responded, they told me they could not process my refund until I canceled the PayPal dispute. I did as they requested (even though I knew better), and now they have simply become unresponsive. Nor have they refunded my money.

Even worse, you can only open a dispute once for a particular PayPal transaction, so I am stuck having to deal with HobbyKing's silent treatment. (I kind of get the impression at this point that I was just conned into giving them a monetary donation without any recourse. :( )

Never again! This is the worst customer service I have ever experienced with any online merchant.

I doubt they even care, but they have forever lost a formally loyal customer. (And I spend a lot on this hobby!)
"

modified review This review was modified by bgaarsoe on December 17 2014 10:26:49 AM

Rating 2/10
1/5
modified review posted

"Placed order. Four days later get email to say item out of stock and I can get a refund in Bonus Points. I asked for an equivalent item but they would not substitute. I would have to place a new order for that item and pay postage again! Asked for refund. They eventually accepted my request but said it would take 4-6 weeks to pay back to my card! Not happy. Spoke to customer support in UK - he said order on UK warehouse. He will sort it and throw in a few freebies. Placed another order and paid with my credit card. 10 days later their site still says unpaid. Tried to cancel order and, you guessed it, 4 - 6 weeks to refund me. So they now have GBP 80 (about US $120 of mine and I'll have to wait at least a month to get it back. Unethical and very bad customer service! I won't be buying from them again! "


Rating 2/10
1/5
modified review posted

" Ordered a FatShark fpv from this site, The Hobby King courier charged an additional 81 Euros for duty and handling, I was under the impression this was coming from UK, at the time thought this was a good price but with the 81 Euros for duty and handling charge it would have been cheaper to buy local, will NEVER use them again!"


Rating 2/10
1/5
modified review posted

"Ordered Soldering iron station and some other stuff. Payed immediately, but payment was not visible, than I had to contact support to process my payment. In the meantime soldering iron was out of stock and HK promised 7-30 days for restocking. No e-mails, no nothing, 35 days after still no item.

Now i am in process of refunding.

NEVER AGAIN!
"

modified review This review was modified by cickova on December 03 2014 01:27:04 AM

Rating 2/10
1/5
modified review posted

"Ordered a Tarot t-2d gimbal from hobbyking that didn't work. Investigated it further by connecting it to my PC and no communication, investigated further by connecting another controller board to (a friends) it and found the gimbal worked pointing to a problem with the controller board. Followed all the instructioins to log an RMA, take pictures, post a video, even bought another controller board from HeliPal. HobbyKing had me jump through hoops, were only going to offer only $10 for a £40. I finally arugued to get $45 - but that doesn't cover anywhere near the cost of the new unit, or the postage to send it back. Further, I asked for it to be creditted to the paypal account but the creditted it to me as bonus points - I don't want to have anything to do with this company ever again. Please, please, please stay away from these guys and tell you RC buddies. Some have luck with them but there is beginning to be a high percentage (maybe not a majority yet) that have bad service. There are others out there and if you have problems with these guys theyre aweful in sorting it out. I'm fortunate that it was only a relatively samll amount £50 in total, and only lost out on perhaps £15-£20. "

modified review This review was modified by Dukey74 on November 21 2014 02:47:35 AM

Rating 8/10
4/5
modified review posted

"I feel I should add my two cents. Just had a very positive experience with HobbyKing customer service 24/7 chat. Couldn't find where to track my order, and two minutes after connecting to chat, the guy showed me the URL indicating the status of my shipment (Swiss Post, on its way to JFK airport). It remains to be seen how long the shipment will take to arrive, but I'd say that most of the frustrating delays probably come from unpredictability of Chinese (and perhaps US) Customs, rather than any fault of HK. Try as you will, you won't find the kind of stock they carry anywhere else. I was able to order all electric / electronic parts for a quadrotor for under $200. "

modified review This review was modified by SimonDLevy on November 15 2014 10:24:57 PM

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