5/5

posted Mar-04-2013

"I almost NEVER leave reviews, but I feel Hobbypartz is getting a bad rep from a number of people for little reason. They shipped my item on time and exactly as described, for HALF the price of my local hobby shop. Customer service is slow, but here's the solution...get your order right to begin with ! They've responded to all my tech support emails in a day or two. If you want immediate gratication and instant support, pay more and shop somewhere else. If you can wait a few days to get your stuff and order it correctly, you'll save money for GREAT products through Hobbypartz.com !!!!!"

This review was modified by blueotter on March 04 2013 07:52:41 AM

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1/5

posted Nov-14-2012

"Hobbypartz has absolutely terrible customer service. They do not care about their customers.

I have made multiple purchases from them, and I never had any issues with the parts, so I never had to deal with their customer service until recently.

I purchased an 8.5 Turn XERun motor the same day I put in an order for a new SCT. I received the motor about a week before the truck, and it was a kit, so there was some time putting it together. Once I finally got everything together and ready to run, I was already past the 30 day Hobbypartz warranty.... My first day running the motor, on run #5, one of the factory-solodered motor connections disconnected from the motor, and the motor fried. Upon inspection it was clear that this was a factory defect. I contacted them, and they told me "Unfortunately you are currently out of the warranty period. Our warranty policy is 30 days after receiving the package." Bullshit, it's brand new. Good customer service would understand this.

Do not buy from Hobbypartz, else when you have a problem, you'll be on your own."

This review was modified by sffan15 on November 14 2012 09:40:53 AM

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5/5

posted Oct-21-2012

"Quick shipping. The order was correct and everything works great. No complaints and I'll order from Hobbypartz again."

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1/5

posted Oct-19-2012

"Terrible customer service. No wonder they don't participate in any of the seller rating organizations or Amazon reseller. Ultra fast shipping but slow response if there is a problem. Stay away, they offer very low price for a reason. Walk, don't run.

I wish I never ordered from them in the first place."

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5/5

posted Aug-03-2012

"I must admit, I was very apprehensive when I read all the bad reviews for this company, AFTER I order my charger. But I was plesantly surprised when everything went very smooth. I got my charger at a very good price and in the time I expected. I have done business with them before and haven't had any problems, but that's been a while ago. I will shop with HobbyPartz again!"

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1/5

posted Jul-21-2012

"They are the worst website to buy rc parts.

I'm outside from U.S.A. But nothing can justify follow:

-They took 6 days, yes, six days to send merchandise.

-In order, at checkout, i selected Priority Email. When i finally recive shipping confirmation, i put code to USPS and, for my surprise, the shipping method shown was First Class Mail (the cheapest shipping method without tracking, but i've paid more). I've tried contact with hobbypartz support and nobody answer.

Stay away from this site.

Excuses for poor writing english."

This review was modified by lbmmeshuggah on July 21 2012 04:55:18 PM

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1/5

posted Jul-02-2012

"I ordered a Hobbywing 60a ESC, Flysky FS-GT3B transmitter, an extra Flysky receiver and a Solar Servo. When the packaged arrived. To my surprise it was 2 Lipo batteries and a Lipo Bag.
Their Terms and Conditions are not customer friendly since even though they admitted it was their mistake, I would have to pay return shipping on the wrong items before they can send me what I initially ordered.

Bottom line with Hobbypartz/Nitrorcx.com, they have good prices, but if they make a mistake, the customer still ends up paying for it in either time or money.

Never again will I buy from them."

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5/5

posted May-24-2012

"I don't normally leave multiple reviews for a company, but since HobbyPartz has gotten so many negative reviews, I thought I'd help bring their rating number up a bit. I placed my third order with them, in less than 5 weeks. Each order has gone without a hitch, and shipping has been delightfully fast. I just like the way these guys do business. I had to return one item on my last order, and I got a prompt refund, and I didn't have to call to pester them for it. The only downside is trying to get them on the phone is impossible. The online chat works, but you will have a long wait, but they do eventually respond. Keep up the good work guys, and try to get your phone support situation ironed out."

This review was modified by danny_troy on June 13 2012 08:52:24 PM

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1/5

posted May-17-2012

"worst place ive delt with, my remote i bought off them has been glitching, There support system sucks you get one response a day, so dont plan on getting an answer sortly, here is my experiance:

My remote is glitching in the neutral position. I have tried three different speed controls, still the neutral glitching. I have tried to re bind the transmitter and the receiver and still no luck. Any suggestions or a return possible? I really appreciate your help thank you guys



Beau cooper
User
Posted on: 14 May 2012 02:09 PM
this is what its doing. this is both my videos. one with a stock associated brushless system, and a novak super sport system

http://www.youtube.com/watch?v=ybf0Ghn-fUY

http://www.youtube.com/watch?v=k_Scxewfr18



Michael Raiden
Tech Manager
Staff
Posted on: 14 May 2012 06:22 PM
May I have your order number please?




Beau cooper
User
Posted on: 14 May 2012 08:32 PM
I HAVE AN RMA NUMBER OF 1235636, I DO NOT HAVE MY ORIGINAL ORDER # I DONT KNOW IF THAT HELPS.



Beau cooper
User
Posted on: 14 May 2012 08:44 PM
> I HAVE AN RMA NUMBER OF 1235636, I DO NOT HAVE MY ORIGINAL ORDER # I DONT KNOW IF THAT HELPS.
I THINK THAT RMA NUMBER WAS FROM THE SAME ORDER.



Michael Raiden
Tech Manager
Staff
Posted on: 15 May 2012 04:24 PM
I'm sorry but this order contained a Hobbywing combo only. I do not have anything else on file regarding the radio system, sorry. What email was used to place this order?




Beau cooper
User
Posted on: 15 May 2012 04:51 PM
It would be beaucooperhcm@msn.com... Beau Cooper



Michael Raiden
Tech Manager
Staff
Posted on: 16 May 2012 01:23 PM
Was this order back in April of last year?




Beau cooper
User
Posted on: 16 May 2012 01:40 PM
Yes that Date sounds about right it's just been sitting in my Garage . I finally Got a brushless car and it started doing that. Doesn't seam to do it on brushed motors



Michael Raiden
Tech Manager
Staff
Posted on: 17 May 2012 05:47 PM
I'm sorry but this order is out of warranty. The only way to determine the cause is if you had another GT3B system to figure out the problem.




Beau cooper
User
Posted on: 17 May 2012 07:30 PM
Nice answer, "buy" another piece of junk to figure out the problem with your first piece of junk.... This answer deserves negative reviews. I just wish it didn't take three days for you to tell me that.



Beau cooper
User
Posted on: 17 May 2012 07:33 PM
Nice answer, "buy" another piece of junk to figure out the problem with your first piece of junk....This answer deserves negative reviews. I just wish it didn't take three days for you to tell me that.
Not even a trouble shooting offer or anything , "let me help you trouble shoot" nothing what a great company."

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1/5

posted May-09-2012

"WHAT JOKE THIS COMPANY IS I ORDERED A ITEM ON MAY 2ND AND AS OF TODAY MAY 9TH MY ITEM THAT IS IN STOCK STILL IS PENDING THEY TOOK THERE MONEY AND NEVER SHIPPED . I WAS GIVEN TO DIFFERENT ORDER NUMBERS AND A TRACKING NUMBER . HAVE BEEN TOLD BY CUSTOMER SERVICE WHEN I GET AHOLD OF THEM THAT MY ORDER HAS A- SHIPPED ALREAD OR B- WILL BE SHIPPING OUT TODAY AND I WILL RECIEVE A TRACKING NUMBER ????? I WILL NEVER DO BUSSINES WITH THIS COMPANY EVER AGAIN . THEY ARE THE WORST PEOPLE TO DEAL WITH THIEVS IF YOU ASK ME . SO MUCH FOR ORDER SHIPS IN 24 HOURS AND TAKES 4-5 DAYS TO RECIEVE MOR LIKE A MONTH TO PROCESS AND A YEAR TO SHIP IT SEEMS "

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1/5

posted May-05-2012

"I ordered a FlySky FS-GT3B transmitter and 2 extra recievers.
I received the 2 receivers only and did not receive the transmitter. Every attempt I made to contact them via phone/e-mail/online chat is useless. They do not respond to e-mails, they do not answer the phone, and their online chat is broken. After fruitless attempts to contact them, I had to file a claim with my bank. My bank issued me a full refund after their representitive gave my bank a phoney tracking number going to Florida, I live in Illinois. My bank is now going after their credit card processor for the full refund.
As a side not, the investigator informed me of a tool I can use to determine the legitamacy of online merchants.
Simply do a "Domain whois" search of their web address.
If their website is registered as private, then that means it is probably a less than legitimate business and has something to hide."

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1/5

posted Apr-16-2012

"I ordered a bunch of stuff from HobbyPartz.com. 23 hours later they sent me an email stating that one of the items was not in stock and asking if I wanted a refund or to wait until it was in stock. I immediately replied that I would like a refund on the out of stock item, but please ship the rest. I also placed an order for a different item to replace the out of stock item. I saw that the first order was still on hold and sent another email asking them to please ship it ASAP. No response from any of my emails, and both my orders are sitting in their system with no action. I called customer service and the phone just rings. It has been almost a week since I placed the first order. I wonder if they are going under. I would not buy from them again!!!"

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5/5

posted Apr-09-2012

"Ohhh... Hobbypartz. Ive ordered about every rc electronic i run from hobbypartz excluding the motor and esc. The batteries they offer are just amazing for the price they offer them for. Then the wide range of different types products they have is impressive. They've got servos that have 80oz-in to 400oz-in for under 30$ with metal gears!!! Chargers that range from being able to charge 1-4 lipos at different rates, times, and amps. Remotes that offer 1-10 Model memory, and with prices that everybody can afford. Esc's that offer 10amps to 150 amps. A 300-400$ system is a 200$ system on hobbypartz. Ive got the Fs-gt3 a 2.4ghz remote that has served many trips. 3 Flawless Gens Ace lipos. An Ac6 thunder charger that can get hot but never quits.

Overall hobbypartz is a great place to shop for your hobby. Im a supporter for life."

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1/5

posted Mar-22-2012

" I ordered a battery charger that they showed as being in stock but it wasn't. Hobbypartz sent me an email telling me I could wait until it was in stock or I could have my money refunded. I told them I wanted a refund. I have emailed them 3 times and told them I wanted a refund instead of waiting until they re-stocked the item.

As of now I have not received an answer. I have had good luck with them on 2 or 3 other orders but this one will be my lasdt if this is how they run their business."

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2/5

posted Mar-09-2012

"Ordered the wrong batteries, my fault. Sent emails to customer service to get an RMA number. No reply. Company ships in a timely manner most of the time. This order took over a week to ship. I'm not sure why there was a delay. Mediocre experience overall."

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