Hive Reviews - hivemodern.com Ratings at ResellerRatings

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hivemodern.com

Home & Garden

Rating 8.60/10 61 reviews

8.60/100
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All Customer Reviews (61)


Rating 10/10 5/5
modified review posted May-30-2013

"super fast delivery, exactly what i ordered"

Rating 10/10 5/5
modified review posted May-26-2013

"My chairs were delivered in a week. Very speedy. No glitches and good email communication along the way."

modified review reply posted May-29-2013

hivemodern.com, Hive rep has responded

“thank you very much for the feedback.... we appreciate you as a customer.”

Rating 10/10 5/5
modified review posted May-23-2013

" All products purchased of good quality"

modified review reply posted May-24-2013

hivemodern.com, Hive rep has responded

“thank you very much .... we appreciate your business.”

Rating 2/10 1/5
modified review posted May-22-2013

"ordered six days ago -- not yet shipped.. no reply when I send email to cust serv"

modified review reply posted May-24-2013

hivemodern.com, Hive rep has responded

“we apologize for any miscommunication. this order actually shipped within 24 hours of order receipt and the customer received his order the day after he left his review. the order was received in 7 total days, 5 business days, well within the target specified on the product page.”

Rating 10/10 5/5
modified review posted May-22-2013

"My order arrived much faster than I anticipated. Our lamps and shades were packed well."

Rating 10/10 5/5
modified review posted May-20-2013

"Quick and easy process. Love their product."

Rating 4/10 2/5
modified review posted May-17-2013

"I was charged for the full order, then received emails that my products were either backordered or should be shipped sometime soon. Part of my order was shipped and received, and I don't believe I wasn't notified of when it shipped, although I have been assured by Hive that I was and must not have seen it or it went to spam. I did send an email to Hive and they responded promptly with an update on the rest of my order, which is supposed to have, or be shipped any day (said early this week and its Tuesday, so could be today), and I will pay closer attention to email/spam for the ship notification. Absolutely wonderful product selection.
"

modified review reply posted May-24-2013

hivemodern.com, Hive rep has responded

“always good to receive feedback from valued customers...... this order was the latest of several orders we received from this household and up until we received this feedback we had no idea there was any degree of dissatisfaction. we always encourage customers to engage us directly so we can better address their needs and concerns. we are looking forward to continuing to serve.”

Rating 10/10 5/5
modified review posted May-16-2013

"I received the item I ordered in perfect condition in a timely matter. Hive definitely delivered and I will order from them in the future."

Rating 10/10 5/5
modified review posted May-16-2013

"Very speedy and faster than expected delivery!"

Rating 10/10 5/5
modified review posted May-15-2013

"love hive! such beautiful stuff presented on such a nice site."

Rating 10/10 5/5
modified review posted May-15-2013

"Heller's pieces are solid."

Rating 4/10 2/5
modified review posted May-13-2013

"the curbside delivery wasn't really great. delivering the bed on a big wooden palette makes it difficult for the customer. "

modified review reply posted May-15-2013

hivemodern.com, Hive rep has responded

“we regret this was an inconvenience. unfortunately this bed ships from the distributor only one way.... unfortunately there is no other delivery option. the method of delivery is clearly disclosed on the product page and we always encourage customers to call or e-mil us with any questions regarding delivery if they have certain needs or concerns. after reading this review we reached out to the customer but did not hear back... we did however refund his card the shipping fee and let him know we did that, but we did not receive a response or any other feedback. as always, we encourage our customers to communicate with us directly so we can solve problems..... if a customer is unhappy and chooses only to let us know indirectly through a review and will not reply to our outreach it is more difficult to assist them. we take customer service very seriously and we aren't happy if you aren't happy.”

Rating 10/10 5/5
modified review posted May-10-2013

"I have visited the HIVE modern web site often when browsing or daydreaming and was very pleased finally to be able to place an order. Every aspect of the transaction was handled professionally and I received the item exactly as promised. Thank You! "

Rating 10/10 5/5
modified review posted May-10-2013

"Very simple and easy ordering system"

Rating 10/10 5/5
modified review posted May-08-2013

"Very pleasant and helpful to deal with. Couldn't be more satisfied."

 
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