5/5

posted May-11-2012

"I must say I was a little worried about ordering my Power pet door after reading some of the negative reviews, but after corresponding via email with Maria she set my mind at ease and was incredibly knowledgeable and helpful. Shipping was faster then expected and while I haven't had a chance to have the unit installed I'm sure I will love it and I know if any problems arise Maria will be able to help.
Thanks high tech pet for a pleasant experience.

Michael Weston, Miami Fl."

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5/5

posted May-11-2012

"i love our pet containment system and so does bailey. It gives her the freedom to to roam the rnach and keep our peace of mind by knowing shes safe. "

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4/5

posted Feb-25-2012

"We purchased a medium electronic dog door. When it arrived, one of the two transmitters did not work but we did not worry about it as the other one worked fine and we only have one dog. The door was very easy to install, and it seals very well, blocking drafts which was a problem with conventional dog doors that we have owned. It worked great for 1 year, which is the warranty period. One month later, the motor stopped working. I opened an online ticket, and also emailed customer service, but received no response. The only thing that I did receive a response to was when I placed an order for a replacement motor at an outrageous price, and also paid way beyond reasonable costs for shipping. Two months after this, the collar transmitter stopped working. Once again, a ticket, and email to customer support, and an email to the company president went unanswered. They were around, though, to fulfill another overpriced order. Within 15 months of purchase I have put over $100 additional into this product. Due to lack of customer service I would not recommend this to anyone.

Based on this review, I was contacted by High Tech Pet customer service. I'm now as satisfied as I'm going to be. Changing to 4 stars based on their eventual response."

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5/5

posted Feb-15-2012

"Great experience with this merchant. I purchased a Power Pet electric dog door and it is AWESOME! Great service from a very professional staff makes this a definite two thumbs up!"

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5/5

posted Feb-07-2012

"I bought the Large Automatic Dog door and am thinking about another for other doors in the house. Very convenient and they'll do what they need to make you happy. "

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5/5

posted Jan-13-2012

"High Tech Pet is a company who wants to satisfy their customers."

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5/5

posted Dec-28-2011

"We love our doggy door. We have the medium automatic door. We did have some problems with our door about 14 months after we purchased it. I was a bit turned off with my first interaction with their customer service department. It was a mixture of my frustration + the fact that my husband and I had invested so much in this companies products (close to $600 including the door + collars + replacement collars).

Within a day, their customer service department followed up with me. I was genuinely surprised and overall impressed with their service. Although my door had problems after 14 months of use ... they do stand behind their product and shipped me a new door with an extended warranty. It really makes me trust them and feel much better about spending so much on a doggy door.

I would definitely recommend their products for anyone looking for a pet door solution!
"

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5/5

posted Dec-15-2011

"Thank-you for taking care of my problem. jim"

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4/5

posted Oct-30-2011

"I ordered the Large Power Pet Electronic Patio door. The seller failed to provide on the website that a direct signature would be required by Fedex. I didn't think I'd be able to get my package because I'm never home when Fedex arrives. Luckily I my Fedex driver felt sorry for me and left the package based upon the note I left on the. It took about a week for the door to get here. It was packaged very well with sufficient bubble wrap and packaging.

It took me about a week to unpack it because I had to wait for my new sliding door to be installed. Once that was complete, I got the contents out and started installation. Unfortunately, the directions aren't the clearest. (There are videos on the website for installation of the more traditional pet doors but not the patio one.) Luckily, I had a friend come over who had installed a similar pet door at their house.

PROS: My dog figured it out very easily, which I was surprised. I like that you can adjust the sensitivity of the collar. After a little testing, I got it set up right. I have a 100lb German Shepherd and she just barely fits through this door. She really has to bend down to fit out and her back scrapes the top, but she fits luckily. She gets a little freaked out by the sound of the sound of the door.

CONS: Although the electronic part of the door is great, a little more work could have been put into the actual set up of the door. Although it came with some of the foam weatherstripping it wasn't nearly enough. I had to install more strips on my own, otherwise there were huge gaps between my sliding door and the pet door. Also, the upper glass part of the pet door must not be very thick. I woke up this morning and there is condensation all over the door. My door is very wet and I'm hoping that this doesn't run down into the mechanics. I need to figure out a way to help insulate the door better. The door is also very expensive. Another con is the limited customer service hours. Because I tried installing at 6pm EST on a Saturday, there was no one available. The website says 24/7 support is coming soon though...

Overall, I'm glad I bought the door. Its SUPER expensive but I'm hoping it will help me dog out when I'm gone on long days. Once I do a few fixes on my own, I'm hoping to make it a better product."

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5/5

posted Oct-05-2011

"Awesome!! I love this pet door. The best money I ever spent.
I have two Bichon's that I have to leave every day to go to work. I work very long hours because I have a 9/80 schedule. Since I have got this door for my dogs I no longer stress or worry about them while at work. They go in and out all day long by themselves.

One of my Bichon's was a rescue dog and is scared of his own shadow. In my previous house I had a flap dog door and he was scared to use it because the noise scared him and the flap dragged on his back. He is so sensitive. He took to the automated pet door right away and surprised me because he got it faster than the other Bichon who was was older.

I had this door professionally installed by someone that has put in many of these doors and he told me they are easy to insall. It only took him an hour. So even if you do it yourself I think you would be okay. Defintely get the tunnel with it. My pet door is mounted to the wall not to a door.

I love this pet door. If for any reason the door would quit working after my warranty I will order one the next day. It is well worth the money. The best door ever!!!

My only helpful hint would be to take the electronic collar you get with your door and have it sewn onto another collar that is easier to take on and off of your dog. This saves me a ton of time in the mornings."

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