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| HighSpeed PC Customer Reviews |
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Reviews 1 - 15 of 213
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2/27/09 7:19 AM
Many of my friends/associates have the HighSpeed PC techbench. I always wanted one. They raved about the usefulness of the product, and I could see it was first rate construction and materials. Finally someone sent me the website address and I ordered my own. It came within days, was extremely well packed, and the instructions and materials were absolutely top-notch. The communication from the ... Read MoreMany of my friends/associates have the HighSpeed PC techbench. I always wanted one. They raved about the usefulness of the product, and I could see it was first rate construction and materials. Finally someone sent me the website address and I ordered my own. It came within days, was extremely well packed, and the instructions and materials were absolutely top-notch. The communication from the company as to order status, shipping, tracking, etc. was perfect. I can think of nothing that could be improved upon.
It turned out there was a minor issue with my order. I think it is extremely important to be aware of how a company responds in the rare case where there is a problem, not just how they respond when things go as they are intended. I should point out that I ordered my techbench from the "bargain bin" section, I was fully willing to take a slightly used or cosmetically flawed item to save a little cash.
The flaw was a very slight nick in the edge of the bottom board, not affecting use at all. I was quite thrilled to accept the nick in exchange for a slightly lower price. However, two holes in the board were not drilled through and were just pilot holes.
I emailed the company asking for help. They responded within a few hours with options for me to drill the hole myself, instructing me what size bit to use, or they offered to send out a replacement board THAT DAY. I decided to go for the replacement board and it arrived in 2 days with the exact items necessary to complete the setup. I received regular emails saying when the order shipped, what the tracking number was, and followups to make sure I was satisfied.
My techbench is complete and working. I know from talking to others that an issue like this is rare with highspeed pc. But I can assure you that they completely stand behind the product and will take care of any issues very promptly, going above and beyond to ensure your satisfaction. I will definitely order from them again due to the way they handled my initial order.
Jay West
Open Source Associates
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9/4/09 12:22 PM
I ordered 6 of the Top Deck Tech Stations and received them in Alberta from Ohio in about a week via UPS. It was easy to be available for delivery with the UPS tracking system.
I've assembled 3 of the 6 so far, not being in any hurry. The instructions are very clear & the materials are excellent quality. There are many parts & I've had no problems with missing pieces. Each unit assembles in under an hour & I find the units to be very stable, functional, & well designed. I think it is an excellent product & I definitely recommend it,no BS.
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8/5/09 3:01 PM
Great customer service! They went out of their way to contact me and fix a problem with my order to have it shipped out the same day. Paid for 3-day shipping, received it in two. Not to mention a great product - excellent quality. Just finished putting it together, looks great and perfectly functional for my needs. I will be ordering the larger version soon for another rig I'm putting together.
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6/28/09 10:41 PM
High Speed PC has always provided me with very good service and excellent products.I will very definitely shop there again.
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4/20/09 1:10 AM
I ordered a Top Deck Tech Station Assembled - Large size from HighSpeed PC on 4/8/09 and it was put together and shipped out on 4/10/09 as promised on the order page and on my doorstep 4/13/09. Great product and service and i'll be back in the future!
Thanks HSPC!
Jeff Baker
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3/10/09 5:39 PM
I received my tech station in three days. took 30 to 40 min. to assemble. I am very pleased with HighSpeed PC.
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12/1/08 10:21 AM
I think this is a great product for pc techs or people who are constantly trying to updgrade or change their system up. I actually submitted a recomendation before my purchase suggesting that the buttons/LEDs should be extended so that they could be placed more convieniently for use. An extension kit was included as part of my order which was great. But, thinking beyond that, maybe the extensions could be mounted to the "case" in someway. Perhaps to an expansion card header or elsewhere to the case. Regardless, this is a great product. Seems quit sturdy for the most part. The plastic bar used to attach the expansion cards in place seems a bit flimsy. I hope it stands up to repeated use. Same thing with the hard drive rails. Obviously, using metal can be precarious, but I would feel more comfortable if the were aluminum.
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10/13/08 1:32 PM
This was my first purchase from HighSpeed PC. They shipped my order on the same day. They sent exactly what I ordered - a couple of their test bench kits. There were no missing parts from either kit. The instructions included are excellent, and the tolerances and fit of the various parts are very good.
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9/25/08 5:21 PM
Received the "Large Top Deck" TechStation today 2008.09.25. Just completed building. All parts/pieces/HDWR were accounted for making my 'building' task simple but complete. The quality of your product is well thought out and MFG'D to craftsman standards. Your service is exceptionally fast. Thanks.
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9/4/08 4:46 PM
Purchased a case from them and did not receive an invoice via email. I sent 2 emails to them over the course of 2 days and no reply. We feel we just got ripped off by them, since they have not replied to our messages or sent us an email with the confirmation we purchased the item.
After all the mix-up we received the case on Wednesday 1 week and 1 day after the purchase. After opening the box the case was easy to put together. The case does its job, I just think it is a bit flimsy.
Good product, customer service just needs to work out some issues.
This review was modified by its author, advdata, on
9/14/08 5:27 PM.
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9/6/08 8:59 PM
Not True. His order was received, processed, and shipped within 24 hours of purchase. We sent a shipping confirmation with tracking # which was sent within 24 hours of purchase. We completed his order promptly, efficiently and correctly.
No emails were received from him. It is possible that a spam filter or ISP blocked them, but none ever reached our inbox.
This customer won't get back with us after several attempts. Please read our other reviews before judging us based on this person's comments, or contact us anytime with concerns.
Our LIFETIME RATING: 9.84
Scott |
HighSpeed PC
scott41265
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3/17/08 9:35 AM
Quick delivery, great product, no problems.
The previous sentence should say it all but I am required to have at least 50 characters in this comment or I get an error.
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2/16/08 7:28 PM
A pleasure to do business with. No hassels, items arrived promptly. All as described on their website. Thanks. This review was modified by its author, crnv88, on
2/20/08 6:57 PM.
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1/2/08 9:48 PM
excellent service, ...order was processed expediently. shipping as a little slow on my end here in Canada over the holidays though. Just rec'd my shipment today, Jan 2, 2008 even though it was sitting in it's last depot since Dec 28 (was scanned for delivery dec 28 in the morning)
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12/11/07 2:51 PM
Saw their tech stations in a review on another website. Visited HighSpeed PC's site, very informative, easy to navigate and purchase. Ordered top level standard sized station, it was processed within a few hours, shipped that same day via ground UPS. Received on time, packaged well and neat, with all parts. Easy to follow instructions, solid material(s), upgrading can't get any easier than this. I'm a gamer and always installing/tweaking this and that...it eventually becomes a pain in the rear to do, especially on the weekdays if you're working long hours at your day job. Even though having a nice case, multiple vent fans, neon lights, etc are cosmetically appealling, NOTHING can beat the way this tech station makes swapping/tweaking user friendly...and quick! Don't have to mess around with side panel screws, cramped quarters, disconnecting front panel jumpers. All out in the open and plenty of arm room. Cooling is hardly an issue, just 2 fans, the 120mm that came with it and an aftermarket cpu cooler/fan is all one needs.
I'll be getting a large top level in the future. Hopefully they'll have black in-stock since my 1st one I compromised for white.
Great product for those who have outgrown the cosmetic appeals of fancy shmancy cases, and just wants something that makes tinkering easier, more enjoyable and hassle free.
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12/1/07 10:24 PM
Good Prices, Very Good Product Quality, & fast delivery!
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