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Stores > Hidevolution.com
  • Hidevolution.co Hidevolution.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 511 S Harbor Blvd Unit A, La Habra, California
    • Contact: support@hidevolution.com
    • Phone: 424-201-0350
    • Customer Support: 424-201-0350
    • Business Hours: Monday to Friday, 9 AM to 6 PM PST
    • Fax: 424-201-0632

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.15/10 8.15/10
    Chance of future purchase: Rating 9.29/10 9.29/10
    Shipping & packaging: Rating 9.29/10 9.29/10
    Customer service: Rating 9.55/10 9.55/10
    Return/Replacement policy: Rating 9.58/10 9.58/10
Voice your opinion! Review Hidevolution.com by clicking a star below.
No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-14

Good customer service, but slow postage

"Took a week from order to dispatch (no modifications, just the laptop as-is), despite the guys quoting earlier dispatch. "

Rep reply posted Jul-16-2016

A rep from Hidevolution.com, ted-hidevolution, has responded

“Sorry to hear about the delay! We are not perfect, but we promise to help make things right! Let us know how we can help next time around. =)”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-14

The MSI Dominatrix

"My custom built laptop order was fulfilled speeding and much cheaper through HIDEvolution for the exact same specs than any other competitor, like several hundred dollars cheaper. Shipping and build options are numerous too for those who need their items fast. Every single question I have had, including buying the laptop, their customer service and build professionals have helped me with. They even found me extra discounts for being a student to save me more money! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-14

Very satisfied!

"Donald and Vivian were a pleasure to work with. Bought a Dell xps 15 9550 and couldn't be happier. Donald answered all my questions and the upgrades by Vivian were flawless. Shipping was fast. This was my first time buying a new computer online in more than 7 years and ill gladly use hidevolution again the next time I upgrade. Keep up the awesome work guys! "


No Avatar

Verified Customer
Rating 4/10
2/5
2016-07-13

failed promise

"the actual shipping date is nowhere near the promised date of shipment, it fact is about 3 times more..... and there is no follow up, apology or any feedback during those time...."

Rep reply posted Sep-22-2016

A rep from Hidevolution.com, ted-hidevolution, has responded

“We sincerely apologize for letting you down. We always encourage our customers to contact us so that we can try to resolve any outstanding matters. Thank you.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-13

Great Experience

"I asked a few questions regarding the product and received quick competent answers which led to the purchase of the 2 video cards. Items arrived on time and installed with no problems."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-13

What a monster!!!

"I wanted the best laptop money could buy and I got... With the best service, which is priceless."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-07-13

new day new chance

"It was a hassle for 2 month.

The item came with a broken display, sent it back, got lost. Now 2500 dollars are gone and the package is nowhere to be found. HIDevolution wont help me either. Customer Service was horrible.

Update:

i am now in contact with hideevolution and looking for some new items. hope this goes well now.
"

This review was modified by ahmet_atil on October 12 2016 07:12:42 AM
Rep reply posted Sep-22-2016

A rep from Hidevolution.com, ted-hidevolution, has responded

“We are sorry to hear about this less than ideal experience. It looks like this customer ordered a preorder item, which led to a long lead time. We did our best to keep the customer informed. Tracking did not indicate delivery was made to the returns center and we were not able to confirm receipt as well. We are always looking to work with our customers on a resolution. Please do not hesitate to contact us. ”


Rating 10/10
5/5
2016-06-20

Great customer service from start to finish

"Dealing with the company was flawless throughout the whole process. Great feedback, quick response times, very competitive prices along with exclusive component offerings. Couldn't be more satisfied, highly recommend HIDevolution to anyone looking for a new laptop."

This review was modified by ramez_raad on June 20 2016 11:29:25 PM

Rating 8/10
4/5
2016-06-20

Took some time, but I'm super happy

"Since the Razer Blade Stealth isn't available in the Netherlands, I decided to order it with Hidevolution. It was my first time purchasing a product from a company outside of the EU, so I was a bit sceptical, but after some chats with the extremely friendly customer support I decided to take the gamble.

Donald helped me through the payment by creating me a quote, which was super useful because I got a good picture of the total cost that way. He recommended me to take the UK dispatch, because that way it was cheaper.

More than 1.5 week passed and still no sign of my notebook, so I decided to open another chat. Donald concluded the shipment was lost somewhere, and that I had to wait some time for it to reappear.

Well, it didn't. Almost another full week later and still no sign of my laptop. I checked with Donald again. He sent out another laptop.

The replacement laptop didn't arrive either, so back to the chat I went. Eventually the 3rd laptop was sent via Direct Express Shipping, and it received in just three days time. The money for the UK dispatch was kindly refunded along with money for the import-taxes. Donald and Ted helped me both with the eventual solution and it worked out great.

Great company, great service, but not so great UK dispatch service, but they sorted it out very customer-friendly.

Thanks, Donald and Ted.
"

This review was modified by Baveltje01 on June 20 2016 12:27:49 PM

Rating 10/10
5/5
2016-05-24

Great job HIDevolution!

"This is my third custom gaming laptop I have bought from HID Evolution. My newest one is the MSI GT80S SLI-072.
Hi devolution had some of the best upgrades possible that I could not find from any other vendor. Ted, I believe he is the owner has some of the best customer service skills ever. There was a small hiccup with my order but Ted kept me up to date and solved all the issues so I received my system on time.
Overall the system works great and I am very pleased with my purchase. I would recommend HIDevolution to anyone looking for a great pc.
"

This review was modified by Ron-U. on May 24 2016 06:23:46 AM

Rating 10/10
5/5
2016-05-19

These guys are AWESOME!

"Although at first I had my doubts, like any customer should, these guys gave me nothing to worry about. They provided me with free express shipping given that I needed my laptop ASAP since I was about to travel overseas. Although initially the laptop was supposed to have Windows 10 Pro included, a quick call and Ted quickly sent me the Windows 10 Pro upgrade code over e-mail and immediately rectified the mistake.

They're just GREAT! And I will make sure to buy my next computer from them as well! Thank you :).
"

This review was modified by japongt on May 19 2016 01:01:04 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2016-05-17

Great Computer Build!

"HIDevolution did a truly fabulous job building my computer. They were a little spotty in updating me about where the computer was in the build process so, until they sent me the FedEx confirmation email, I had no idea when I'd receive the computer. But the build...perfection."

This review was modified by sbackstrom-28095 on May 17 2016 07:06:33 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-13

Awesome Company

"They were very professional and helpful!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-11

Fantastic

"Hide volition built me a custom, high-end laptop, and I couldn't be more pleased. I received help from Ted K. who helped me through the process. He helped ship the computer overseas to where I am staying. It was an easy and painless process. I whole heartily recommend Hidevolution."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-11

Good experience with international purchase

"I was looking to buy a decent MSI gaming laptop at a bargain price and couldn't find any on sale. The best price for the configuration was with HIDevolution. Even though I took a hit on the Canada-US exchange rate and paid $45 customs fees, I still got a better deal than trying to buy it up here.

The customer service was excellent. I called before ordering and got a sales rep after only 1 or 2 prompts. He answered all of my questions and concerns, making the order very stress-free. Once I placed the order, the laptop was delivered one time and it works great.

I'm they type that normally complains when things go bad and don't take the time to offer praise when it's earned, but I highly recommend these guys if you want a high-end machine at a great price with excellent customer service.
"


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