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  • Hidevolution.co Hidevolution.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 511 S Harbor Blvd Unit A, La Habra, California
    • Contact: support@hidevolution.com
    • Phone: 424-201-0350
    • Customer Support: 424-201-0350
    • Business Hours: Monday to Friday, 9 AM to 6 PM PST
    • Fax: 424-201-0632

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.20/10 8.20/10
    Chance of future purchase: Rating 9.23/10 9.23/10
    Shipping & packaging: Rating 9.23/10 9.23/10
    Customer service: Rating 9.42/10 9.42/10
    Return/Replacement policy: Rating 9.64/10 9.64/10
Rating 10/10
5/5
2017-02-23

Standout Customer Service

"I pre-ordered a high end laptop from them about six weeks ago, as I have never owned a high end desktop or laptop before, there were many thing that I have never heard of. Donald walked me thru the entire process and patiently explain the many terminology that I was unfamiliar with, such as, "delidding", and "vapor chamber". He also advise me not paid for things that I don't need, like a 1 year dead pixel warranty when a 30 days warranty is all I need. Donald also refer me to a laptop forum and the names of people there to help me optimize my laptop once I received it. There are some good companies out there, but I would put HIDEvolution among the top 10% of those company. "

This review was modified by OldManPoe on February 28 2017 12:00:37 AM

Rating 10/10
5/5
2017-02-23

Spectacular customer service

"I ordered a custom Clevo P870DM3 and after my order I noticed that they added the new Samsung 960 Pro's to their website as an option. They were willing to change my order several days after I submitted it to include the new SSD instead and the cost of my machine actually went down. During the process of waiting for new new SSD's to ship, Kaby Lake was released and they upgraded my CPU without charging any additional fee as well. Incredible customer service, honestly."

This review was modified by satyagrahi2187 on February 28 2017 12:00:30 AM

Rating 10/10
5/5
2017-02-15

Excellent service!

"I fancy myself as the resident computer nerd, so I thought I had configured the perfect laptop. Donald Stratton contacted me shortly after submitting my order to makes some recommendations that not only left me with a faster hard drive, but had also shaved the cost down a bit. When a company goes out of their way to make recommendations that cost them money, you know they have your best interest in mind. The order process was painless and they kept me apprised as the machine worked its way through their queue. Three weeks later and the well-packed box arrived at my door. I'm now sitting in front of my brand new MSI GE72 7RD. This machine is beautiful, and a BEAST!!! After the initial setup, Windows was booting in around 5 seconds flat, and my Ubuntu install is at the desktop in about 6. I was a little anxious at first because I opted to let them choose a 500GB m.2 drive, but i'm certainly not disappointed in the results. I'd recommend HID Evolution and Donald Stratton to anyone. A+"

This review was modified by thecartins on February 17 2017 08:00:09 PM

Rating 10/10
5/5
2017-02-08

Awesome buying experience. Again!

"Prices for Alienware gear outside of the US can be pretty prohibitive, and even then not all the options can be available in your own country either. There are still no options for buying a GTX 1080 or a 1440p screen in New Zealand for eg... HIDevolution have the full range of options plus the ability to further customise your laptop anyway you like. Alienware warranties are global and transferable, so it's a perfect combo.

This is the second Alienware I've purchased from Ted and the team, and whilst spending a lot of money with an overseas company can be a concern, I've had no need to worry.

My latest laptop (A17 with GTX1080, 1440p screen and custom SSD drive config) arrived in NZ just three working days after shipping from the US! Initially I had an issue with a new install of Windows 10 Pro, but Zoltan from the support team had me sorted in no time. Then I had a problem with my previous laptop whilst rebuilding it for sale, which Zoltan was also able to sort for me.

So, all in all, I'm extremely happy with my two purchasing experiences. If you're overseas and looking for a safe, worry free place to purchase Alienware from, I can definitely recommend HIDevolution.
"

This review was modified by JimmyC_NZ on February 10 2017 04:30:01 PM

Rating 10/10
5/5
2017-02-08

Customer service is the difference!

"I needed to purchase a VR laptop for an urgent demo in two days. I was referred to Hidevolution by a friend who said these guys could make it happen. Working with the sales staff was a pleasure. They were incredibly responsive and went the extra mile to deliver in time. I'll definitely be purchasing from them again. "

This review was modified by nathan_vynyl on February 10 2017 03:30:01 PM

Rating 10/10
5/5
2017-02-02

Best sales and customer service EVER

"this is my 3rd time purchasing a laptop from HIDevolution.com. And as usual i received the best treatment ever. thank you so much sir TED K for helping me with the payments and endlessly modifying my order. :)

about the shipment process
HIDevolution seems to love to surprise the customer. in the last 3 orders i never received a tracking number but suddenly the delievery at your door step. which is great

i would really recommend buying from HIDevolution and have a chat with sir TED K
"

This review was modified by mrkhaled88 on February 07 2017 12:00:20 AM

Rating 10/10
5/5
2017-01-11

Top Customer Service!

"Upon placing my order for a new Alienware 13, Angel from Sales called me to verify my order details & he even reiterated some instructions I had about the customized laptop. Then, as the parts were being shipped, Ted from their Sales department kept in constant contact with me during the build & shipment processes. There was a slight issue upon delivery & Ted was very courteous in resolving the problem. I intend to purchase my hardware from them again & I'm going to inquire if I can upgrade my Protection Policy just in case! "

This review was modified by BenChea123 on January 13 2017 11:15:03 AM

Rating 10/10
5/5
2017-01-08

Top notch customer service!

"I'm from Dubai, gaming laptop prices here are absurd so I contacted HIDEvolution and their staff (Donald and Nikki in particular) have been extremely helpful, responsive, and patient with my questions. It's one of the best customer service experiences I have ever had.

As soon as my T.T. payment was confirmed and the New Year holidays over, HIDEvolution shipped my laptop within 6 hours of opening and it got to me right on time and in perfect condition. Perfectly packaged with everything I have asked for.

I will definitely buy from HIDEvolution again in the future.
"


Rating 10/10
5/5
2017-01-03

Perfect just perfect!

"So,
I ordered a laptop from HIDevolution and even asked them to fit some special parts. They did it in just a few days. Ther live chat is fast simple and helpfull. You can ask them whatever you need to know and you will get an answer. Even if they dont respond in 5 min the chat will ask you to send the inquiry via email. Once you order the product you wanted in just a few days there comes a confirmation email that says that they are working on your order. If you asked for some custom parts you will get a possibility to track your laptop in few stages. When HIDevolutions engineer signs that the product is fully working it goes on a new stage of shipping. Since HIDevolutions HQ is located in LA and I am in EU it took some time to ship the package via UK dispatch service (wich is awsome if you are in EU). Package gets to your door with little signs of transportation (note: only the outer box from shipping service) but every little thing inside is in great shape. If you are not sure about ordering just try with HIDevolution, You wont regret.
Sorry about long review!
"


Rating 10/10
5/5
2017-01-02

RELIABLE

"the best way to buy online is with HIDevolution they are very kind and they answer your questions as fast as they can .
I bought the Asus ROG g752VT and what i have to say is if i had to buy something else
I will do it with HIDevolution over and over again.
"


Rating 10/10
5/5
2016-12-29

There's no place like HIDevolution!

"I contacted 4 companies that build custom laptops. I decided to go with HIDevolution because Donald is extremely knowledgeable. He answered all my questions/concerns promptly. He offered advice that made my order even better and for less money. I ordered a EVOC p750dm2-g fully loaded. Donald was extremely patient with all my questions. Also, I spoke with Zoltan in tech support to update the graphics driver. Zoltan responded very quickly, remoted in to the laptop, found the issue, and advised me how to fix it. The driver was updated within 15 minutes. Issue solved. I cannot say enough good things about the company. I would order from HIDevolution again in a heart beat. Thank you very much for your knowledge, advice, customer support, tech support, patience, etc. Happy Holidays. Cheers, ljs.
"


Rating 10/10
5/5
2016-11-24

The best customer service experience ever

"When I was buying my beloved EVOC P870DM3, I really did have the best customer service experience ever with HIDevolution! Mainly because of the amazing sales rep: Mr. Donald Stratton
I've also dealt with Vivian, Ted, and Zoltan, and all of them were very responsive and helpful.
But Donald specially has helped me a lot, by making it so easy for me to change my order, then he has recommended for me to take their deliding option, which turned out to be great! Also Donald understood that I was in a hurry to get this laptop, so he rushed my order and had my laptop delivered with the fastest international courier.

Before ordering, their website was very easy to browse.
While ordering, they had many payment options and many shipping methods to choose from.
After ordering, during the different stages their tracking was excellent, and I was able to reach them using online chat, email, and phone very easily.
After receiving the laptop, I had one small issue related to Windows setup, and they have solved it for me right away by controlling my computer using TeamViewer.
"


Rating 10/10
5/5
2016-11-16

Sets the bar for customer satisfaction at a Mesosphere level!

"Donald took care of me every step of the way, from order placement to delivery. No question too small, no request too big.

I ordered my Beast (P870DM3-G /i7 67100k/GTX1080) and received it before schedule... that was a welcome surprise!

This company not only provides the best service, but also the best services, such as custom built Clevo/Sager notebooks, CPU delidding, Coolaboratory Ultra application, Prema BIOS/vBIOS, upgraded heatsinks, etc.

Everything was 5 stars! Will be doing business with them again, and recommending them to anyone who will listen.

"


Rating 10/10
5/5
2016-11-08

Great experience

"It was great ordering a laptop through HIDevolution. Donald was great in answering all questions and concerns. The unit was built, tested and delivered very quickly. Would order from them again."

This review was modified by neohopper on November 08 2016 12:09:09 PM

Rating 10/10
5/5
2016-11-02

Awesome company

"Just wanted to say th­anks for the great ex­perience I received w­hen dealing with hide­volution - I received­ my laptop last week ­and I am very impress­ed with both the lapt­op and the customer s­ervice I received.

Great customer service and follow up support, Can't speak highly enough of this company.

I'm in Australia and delivery was super fast and flawless.

Will definitely be dealing with these guys again!!!
"


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