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Stores > Hidevolution.com
  • Hidevolution.co Hidevolution.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90631
    •  
    • BUSINESS HOURS
      Monday to Friday, 9 AM to 6 PM PST
      GENERAL PHONE
      424-201-0350
      FAX
      424-201-0632
    • SUPPORT EMAIL
      support@hidevolution.com
      SUPPORT PHONE
      424-201-0350

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.55/10 8.55/10
    Chance of future purchase: Rating 9.71/10 9.71/10
    Shipping & packaging: Rating 9.41/10 9.41/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Hidevolution.com by clicking a star below.
Rating 10/10
5/5
2017-04-21

Ships to Australia

"Hidevolution were fantastic in helping me get a specific laptop to Australia which was not currently for sale there. They were able to modify the specs of the laptop and ship it safely. The entire product ended up being cheaper than if I purchased it in Australia as well.
Their sales support is also fantastic.
"


Rating 10/10
5/5
2017-04-19

Excelente Service.

"I bought a Laptop (Gigabyte Aero 14, custom) and they respond in time and in excelent way. They coordinate the shipment so the machine arrive in a specific day.

Recommended.
"


Rating 10/10
5/5
2017-04-18

Great Product, Great options, Great service

"Offered awesome upgrades which i couldnt find anywhere else, the product arrived working perfectly and the communication with the staff has been fantastic, answering all my questions thoroughly. My only gripe was wait time as they had to order in one of the parts, but thats understandable."


Rating 10/10
5/5
2017-04-15

Outstanding Experience!

"I recently purchased a new laptop from Hidevolution and am very impressed with the service and quality that they provided. I tend to do extensive research when making a purchase such as this and I knew that I was either going to get an Asus ROG or MSI laptop. I ended up going with the MSI version and I chose Hidevolution due to the fact that they offered a wide variety of customization's to the stock laptop from MSI.

I know that there are many other resellers that offer to customize; however, none of them offered the extensive options and the quality of components that Hidevolution does.

After considerable deliberation I chose a less powerful MSI laptop figuring I wouldn't really need a powerful gaming laptop anymore, so I placed the order and then began having doubts about my choice. I contacted Hidevolution customer service and began a chat with Aldo R and he by far exceed my expectations. He tracked down my order and learned that they had not started building it yet and was able to switch it out with the MSI laptop that I really wanted. All told this probably only cost me a day of production.

Hidevolution has been fantastic to work with from start to finish and I love my new laptop!

In the future when I have computing needs I will definitely be looking to Hidevolution as my preferred vendor!
"


Rating 10/10
5/5
2017-04-15

Great customer service, professional service, and excellent products.

"Ordered a new laptop and very happy!"


Rating 10/10
5/5
2017-04-15

Best Gaming Laptop Ever!ASUS ROG GX800VH Liquid-Cooled Gaming Laptop 18.4”, 4K, G SYNC, Core i7-7820HK, Dual GTX 1080 SLI.

"This is the best gaming laptop ever made. Previously used the MSI GT80S with 980 SLI, was only able to run Dota 2 @ 4k for about 30fps at ultra settings. With this liquid-cooled 1080 SLI beast, fps easily went above 120. Not to mention this laptop looks more stylish, comes with a better build quality, and has smooth TB3 support for external graphics cards like using the Razer Core. It also has an extra USB C which is very convenient. The command case and backpack came with it are also very impressive. Its price tag is only $1k over the new MSI GT83VR, but the liquid cooling simply smashes. And speaking of liquid cooling, the mechanism was design almost perfectly. Simply push and click, you're good to go. When releasing, absolutely zero splash or spill. Plus all the well positioned LEDs, there's really nothing better money can buy. I guess the only drawback is the LEDs on the keyboard are not good-looking enough, but it's only personal opinion. I definitely recommend this laptop for people with budget in the $5k range!"


Rating 10/10
5/5
2017-04-14

Hidevolution excellent!

"I was looking for a particular laptop for work that needed specific details for my existing projector, etc. I was able to find close to what I wanted at the big retailers, but not exactly. So I searched the internet for custom units and found their ratings in good shape so I ordered what I wanted and I am very happy with it. Even when I had some trouble with software, they responded immediately and fixed my problem."


Rating 10/10
5/5
2017-04-12

A very fine experience

"I had been planning on a new very high-end laptop for a while. I buy few, but usually they are near the very top in terms in specs. So, clearly, when one talks about shelling out about $5k for a laptop, it is normal to feel nervous.
I identified HIDEvolution as being more of a re-seller. I spoke to their guy Donald, who advised me well and told me pros and cons of several items. I wanted an 18.4" laptop, but the only one without two GTX 1080 in SLI was really not being released and Donald was patient, never pressuring me or making me feel unwelcome. Eventually, I went for another machine, which I am quite happy : a Batman black MSI WT73 that is truly equipped with high specs. Even more aggressive looking than its gaming twin, the MSI GT73.
Ordering, shipping, and packaging were excellent. I was able to follow the progression of my order in details and I appreciated that, even if it was not a matter of life and death. The packaging was good and the machine arrived to me in perfect conditions.
On powering it up, I almost had a heart attack, as Windows was not starting properly, but a quick call to the HIDEvolution's IT fixed the issue in less than 5 minutes and my heartbeats went down to normal.
Also, knowing that they will stay behind this product is very important for my peace of mind. The fact that they are reasonably close to where I live did not hurt either.
"


Rating 10/10
5/5
2017-04-12

Great service and product

"HID evolution did a great job with customer service. They forgot to ship part of my order, twice. I know it can be an inconvenience but they were very polite and helpful in getting the issue resolved "


Rating 10/10
5/5
2017-04-12

Excellent from beginning to end

"I've been introduced to HIDevolution from a forum, and I'm so glad I found them.
Everything was prefect from the consultation to the shipping.
There were no hiccups, and the communication during the whole process was fantastic.
I've already placed a second order for another machine, and I will definitely recommend it to anyone who's looking for a carefully crafted, personalized professional rig.
Thank you very much!
"


Rating 10/10
5/5
2017-04-12

Simply Amazing!

"I bought a gaming laptop and the process was really fast and easy,
The customer support was the best I have ever had!
"


Rating 10/10
5/5
2017-04-11

Flawless Process, Exceptional Service.

"My journey on the quest for a new laptop actually began a fair time ago. Around 1 and a half year ago i'd say. At that point i was relatively new into the PC hobby and was still learning the ins and outs of it all. I looked around at multiple options and contacted multiple sellers like XoticPC, and Mythlogic to name a few. Every seller has they're strong points and advantages, so every buyer in the market will always have their own checklist of things they're looking for. For me HID met everything i was searching for in a seller and exceeded that. I believe myself to be quite the picky person when it comes to these things. Especially when what i'm looking to purchase carries such a hefty price tag. The team at HID, in my experience truly went out of their way to provide me with a service experience like never before. With a huge shout out to Donald S, who is my ideal image of what a true sales professional should be in the industry today. He not only sold me on HID but also guided me in ways i do not believe any other customer service provider has guided me before, in terms of actually building my system and aiding me in re configuring it to reach its ideal potential in terms of what i was looking for. I contacted him multiple times over the course of the last year as I studied multiple laptop brands and models. He guided me in all the right ways, until i finally decided to go for an MSI GT73VR ( specs below)
Custom Built MSI GT73VR 7RE TITAN-427 17.3" nVIDIA GeForce GTX 1070
Free Game Bundles
For Honor OR Ghost Recon: Wildlands - Download through NVIDIA GeForce Experience (Must have either nVIDIA GeForce GTX 1070 or nVIDIA GeForce GTX 1080 GPU installed)
LCD Panel
17.3" Full HD (1920x1080) 120Hz 5ms 94%NTSC TN Matte LCD w/ G-Sync Technology
Display Calibration
Yes, display professionally calibrated w/ profile saved to USB drive - $50.00
Display Warranty
30 Days Zero Defective Pixel Warranty (perfect panel guarantee) - $35.00
Video Card
NVIDIA GeForce GTX 1070 w/ 8GB GDDR5
Processor
7th Generation Intel Core i7-7820HK Quad Core Processor, 2.9 GHz (Max Turbo Frequency 3.9GHz), 8MB Smart Cache
Thermal Paste
Coollaboratory Liquid Ultra 100% Metal Thermal Interface on CPU, IC Diamond on GPU - BEST PERFORMANCE - installed by HIDevolution - $50.00
Memory
16GB Dual Channel DDR4/2400MHz (2 x 8GB)
M.2 PCIe RAID Options
no RAID (1st drive as primary boot drive, 2nd drive as storage drive)
M.2 PCIe / SATA Slot 1
Samsung 960 EVO 1TB M.2 PCIe 3.0 x4 NVMe 3D-VNAND SSD - Up to 3,200 MB/s Read-1,900 MB/s Write - $530.00
M.2 PCIe / SATA Slot 2
None
M.2 SATA SSD Slot 3
None
2.5" HDD/SSD Bay
1TB 7200 RPM SATA 6Gb/s Hard Drive
Wireless Cards
Killer™ Wireless-AC N1535 ac/a/g/n 2x2 NGFF - Bluetooth 4.1
Operating System
Genuine Windows® 10 Home, 64bit, English
Operating System Clean Install
Yes, Clean Install of Windows 10 including 32GB Clean Install Flash Drive - $40.00
Office Software
None
Power Adapter
230W AC Power Adapter (supports 100-240V)
Internal Battery
Internal 8 cell (75Wh) battery
Audio
Dynaudio Tech Speakers x 2 + Subwoofer x 1
Steelseries Keyboard
Steel Series Gaming Backlit Color Changing Programmable 102 keys w/ Silver Lining Print - U.S. English
Warranty and Service
3 Year MSI + HIDevolution Limited Warranty w/ 1 Year Accidental Damage "No Oops" Protection (1 Year Global Warranty), LIFETIME HIDevolution Technical Support - $400.00
MSI Front Lid Logo Color
White (Standard)

When it came to the actual purchase experience things went as smooth as butter, with the payment process being completed in about 48 hours, followed by a build and delivery procedure that was spot on according to HID's estimations. With the system arriving exactly on the day they had quoted me. No issues whatsoever. If anyone is looking for a fast order experience i would recommend going for rush build, as that truly is worth it in my experience if you need your system fast with standard shipping. As i type this review on my new system, I stand completely satisfied. I do not believe you can go wrong when choosing to order from HID, as the experience feels as friendly as family.
"


Rating 10/10
5/5
2017-04-07

Personal service, high performance, built to last, and timely responses

"This is the second custom built machine I've purchased from people at HIDevolution. The first is the longest running machine I've ever owned (still running) but it was time to upgrade. Donald, my customer service rep, made thoughtful recommendations, offered options to consider, and pointed out things to add and remove from my original custom spec sheet. What I ended up with is an ultra portable and very fast machine that I admit isn't actually used for gaming, but it handles video editing very well, and I love starting up in less than 20 seconds. It's the envy at every meeting. They deliver machines that are comparable or better in price to behemoth vendors, and I'm convinced their products last longer, making them an even better investment. Customer service is top notch - I've received timely responses or spoken to someone on the phone each time something came up, and issues were easily resolved. I recommend them to anyone that wants to listen to me go on about my own experience."


Rating 10/10
5/5
2017-04-04

Extremely pleasant experience from start to finish

"After reading about many of the positive reviews about HIDevolution on other forums, I decided to take the risk and purchase from them too even though they were literally on the other side of the world.

Their representative(shoutout to Donald) that assisted my order was one of the most helpful person that I've had the pleasure of interacting with. He made sure I had an informed decision by going through my order and specifications of the laptop, making suggestions and helping you shave costs if necessary.

Initially I was looking at the Clevo P775DM3 with a certain spec, but after some discussion with their representative, I decided to go for the Clevo P870KM1 instead. Specs are below:

17.3" 3K QHD (2560x1440) AUO 120Hz - 5ms - LED Matte Type Display - w/ nVIDIA® G-SYNC™ Technology
NVIDIA GeForce GTX 1080 8GB GDDR5 X 200W + Vapor Chamber GPU & CPU Heat Sink Set - NVIDIA G-Sync Enabled w/ Unlocked Prema vBIOS
Prema Custom BIOS
HIDevolution Delidded - Unlocked, Under Volted and Overclocked 7th Generation Intel Core i7-7700K Quad Core Processor, 4.2 GHz (HIDevolution Overclocked to 4.7GHz)
Coollaboratory Liquid Ultra 100% Metal Thermal Interface + IC Diamond on CPU, IC Diamond on GPU
32GB (4 x 8GB) G.SKILL Ripjaws Series Dual Channel DDR4/2800MHz
500GB Samsung 850 EVO (3D VNAND TECH) M.2 SATA SSD
Samsung 960 EVO 1TB M.2 PCIe 3.0 x4 NVMe 3D-VNAND SSD
1TB 7200 RPM SATA 6Gb/s Hard Drive
Intel® Wireless-AC 8265 802.11 ac/a/b/g/n 2x2 NGFF w/ Bluetooth 4.2
Genuine Windows® 10 Pro, 64bit, English
1 Year HIDevolution Limited Global Warranty + LIFETIME HIDevolution Technical Support

I received a discount due to my participation in a forum, as well as another for payment via wire transfer. After order was placed and payment made, they confirmed my payment in less than 12 hours(which is amazing!) and moved my order onto the next stage. Timeline from start to finish:
15/03/17 : Payment Received
16/03/17 : Parts on order
25/03/17 : n Production
30/03/17 : Shipped
4/4/17 : Delivered

For my case, Fedex messed up my international priority shipment which guarantees 1-3 business days, thus the late delivery. HIDevolution acquired a full refund of the shipping costs from them and will be forwarding the amount to me.

I have received my laptop just yesterday, and the laptop is working in perfect condition. The packaging was huge and secure from damage for the laptop. There was a small mistake whereby they sent me the US power cord only, even though I opted for a UK one too. A quick email and it has been solved as they will be mailing me the power cord within the same day or the next.

Overall, I couldn't be happier with my purchase. I recommend anyone looking to purchase an enthusiast-grade laptop to acquire one from HIDevolution, as not only do HIDevolution provide certain customization options that can't be found from other resellers , but the people that work there are truly amazing in what they do.
"


Rating 10/10
5/5
2017-03-25

Excellent Service! Highly Recommended! Specials thanks to Ted K., Nikki W.

"I would like to say thanks for Hidevolution company, special thank to Ted K., Nikki W. and their technicians

I have purchased Alienware 15 R3 (Kaby Lake i7-7700HQ, 8GB RAM, NVIDIA GeForce GTX 1070 with 8GB, 1000 GB HDD + 128SSD, additonally bought Alienware Vindicator 17" Backpack). Everything has been done on high level. They have ordered it from official DELL site, provided me order number, service tag of laptop. After delivery to their office, technicians done hardware checks and tests. All payment and transactions have been done smoothly and through PayPal

I'm from Kazakhstan, and they have sent my laptop through DHL, and it was been delivered safe and sound in 1 week

These guys (Ted K., Nikki W.) have excellent communication skills, replied very fast, politely and with whole respect

I really appreciate what they have done to me. Great job! Highly Recommended!
"


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