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Stores > HiFi Sound Connection
  • HiFi Sound Conn

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      65619
    •  
    • BUSINESS HOURS
      8:00am - 9:00pm Mon-FriClosed Sat and Sun
      GENERAL PHONE
      1-877-275-4434
      FAX
      n/a
    • SUPPORT EMAIL
      sales@hifisoundconnection.com
      SUPPORT PHONE
      1-877-275-4434

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 0.83/10 0.83/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review HiFi Sound Connection by clicking a star below.
Rating 2/10
1/5
2017-04-10

Warranty on website and EBAY is a LIE! They dont stand behind there products

"I purchased a Kicker L7 enclosed subwoofer about 6-7 months ago and all sudden it froze up on me. I emailed and they sent me a return confirmation and then a few hours went by and they sent another email stating they couldnt authorize my return because it was more then 90 days! No if you go on there website and there ebay listing it says refurbished items have 1 year warranty! There liars and wish I would have googled them first! Dont buy kicker and dont buy anything from these guys! You want Quality go check out sundown audio or JL audio "



Rating 2/10
1/5
2017-03-28

Misleading ads and horrible customer service

" My son ordered a Paiste 2002 Sound Edge hi hat cymbal set based on the photo in the ad and received only one cymbal. The online sales rep, because you can't reach a real person to speak with, claimed that the photo was a "mirror image", this is odd seeing that the Sound Edge bottom cymba lis scalloped making it impossible to be a mirror image. The rep out right lied! Then he admits guilt by stating that the right photo has not been downloaded yet...another lie. Instead of honoring their ad claim they choose to fight and demand that I send it back for a refund., NO! I want what is shown and what I paid for. I filed a complaint with Attorney General, Josh Hawley, and I suggest others do the same with similar experiances. This company defrauds customers and then attempts to convert their ads to suit their needs. Very bad organization."


Rating 2/10
1/5
2017-03-23

Do NOT BUY FROM THIS COMPANY!

"I purchased new supposedly in stock Paiste Cymbals from them. These are very high end instruments that cost the premium price. After not receiving a tracking number I called and was told there was a mistake, and the supplier is sending new cymbals and should take 3-5 days tops. Well, the next week I decide to check again...Once again they are so sorry, the supplier which is Paiste America a TOP level company are at fault and wait another 3-5 days. At this point I had enough and asked for the order to be cancelled which after some vague dialogue they agreed to do... Wrong. The next morning I receive an email from paypal thanking me for payments to hifisound! What! So, I contact them again expressing my anger in a polite way.. Once again they try to get me to agree to wait and wonder shy I want to cancel... WHAT?! After trying for a while they again say the order will be cancelled and they will send an email invoice. NOPE... never happened. The next day I decided to file unauthorized use with paypal, contact BBB, US attorney etc... This time once again say why do you want to cancel this order, what fraud? LOL! So, at this point I laid it on the line, refund my money or see you in court. About an hour later I get an email saying my refund is "in Cue" whatever that means.. So we will see what actually happens.
PLEASE do not buy from these Indian crooks! They barely speak english, have an IQ of around room temp.
"


Rating 2/10
1/5
2017-03-10

Don't buy from them

"I purchased an iPad stand after confirming with them that it was the correct size for my iPad. The stand arrived in a damaged box, no assembly instructions, defective product, and after all that - it was not the correct size for my iPad. In spite of them assuring me that they'd refund my money in full, they didn't give me any refund at all. Nothing. I submitted a claim to my credit card company, and they took care of it for me. Stay away from this company. No need for the aggravation. "


Rating 2/10
1/5
2017-03-07

Broken equipment

"I just recently ordered a custom sub box for my truck as well as 10" Harmony Subwoofers and when they arrived the custom sub box itself had a corner that was broken off as well as a subwoofer cover ring that was cracked. They refunded me $15 and couldn't even replace the cover ring. $15 off a $190 purchase... So kind"


Rating 2/10
1/5
2016-07-06

Do not buy anything from this site

"I have recently bought 212 inch kickers and a 24.1 amp from these guys I had them for 91 days and they said they Would not take them back when they send them to me when they were junk I give them over $1000 and they won't do any kind of business with me to make it right there crooks in or out to take your money and that's it if you even get your stuff you ordered buddy of mine had the same problem give them $500 and he never received an amp or anything and they said he had no records of even purchasing it but he had receipts from his bank saying he bought them"


Rating 2/10
1/5
2016-05-22

Cancelled order within 10 minutes, charged 10%!!!

"The company was not transparent about a product being "refurbished", so once I noticed that it was a returb item I emailed a cancellation request. This occurred 10 minutes after the order was submitted and it was 11pm on a Saturday night, meaning it was nowhere near shipment. Yet, I was told I would be charged $17 (10% of the item cost) because I cancelled the order. This is 1) a terrible, non-customer friendly policy to begin with and 2) particularly terrible given the specific circumstances involved here (refurb item not CLEARLY and OBVIOUSLY noted, quick cancellation because of that). Do not order from them. They do not understand customer experience, and clearly don't mind offending and ruining customer relations with 1st time shoppers."


Rating 2/10
1/5
2016-05-15

Worst shopping experience in my life!

"I am a musician (drummer) and have been buying and selling musical instruments for last 10+ years. And I need to say that my buying experience with this company was the worst one in my life.
On March 9th I've placed an order on their website - http://www.hifisoundconnection.com
- Paiste 19 Inch Rude Series Crash/Ride Cymbal with Long Sustain & Integrated Bell Character (1128519)
- Paiste Rude Series 14-Inch Sound Edge Hi-Hat Cymbals with Pronounced Stick Sound (1123114)
- Paiste Rude Series 18-Inch Crash/Ride Cymbal with Strong & Balanced Stick Sound (1128518)
- Paiste 20-Inch Rude Series Novo China Cymbal with Bright & Silky Sound Character (1122520)
All cymbals were "in stock and ready to ship" as it was stated on their website. Paid money in full and were expecting to get all the cymbals as usual in 4-6 business days maximum.
First cymbal was received as expected on Sat 3/12/2016 and it was new. No problems. But after it..
Next parcel was received only on Thu 3/24/2016 and:
- Paiste 20" Rude Novo China Cymbal (1122520) - was fine
- Paiste 14" Rude Sound Edge Hi-Hat Cymbals (1123114) - I've received only bottom cymbal without top one.
- Paiste 18" Crash/Ride Cymbal (1128518) - came with a bent on the edge. Totally damaged.
I've contacted customer support by phone and spend several hours explaining that hi-hat supposed to have top and bottom cymbal and I've received only the bottom one. They told me that they don't have it in stock and this problem should have been caused by unprofessional Paiste warehouse workers who didn't ship 14" top hi-hat cymbal to me and told me that I need to wait until Paiste will send it to me. About the damaged Paiste 18" crash/ride I was told that I need to wait until FedEx will pick it up, deliver it to their warehouse and they will send me the new one. OK. I've been waiting almost 1 week for this pickup, finally they send the replacement to me, but...
On Fri 4/08/2016 - I received new Paiste 18" crash/ride but it again came totally damaged (another cymbal with bent and dents on the edges around the cymbal).
I've contact hifisoundconnection customer support again. They again told me sorry and that I need to send it back for a replacement. And still (as they said) they didn't have any information about Paiste 14" top cymbal from Paiste and they don't have it in stock to ship it to me. I looked through their website and eBay shop and found out that they are selling this 14" top hi-hat cymbal and it was written everywhere "more than 10 pieces in stock" (So they were lying to me during 1 month, saying that they don't have it in stock).
I was angry and after a long talk (it took nearly 1 hour and 30 minutes for them to accept the fact that they have top 14" hi-hat top cymbal in stock) they finally promised (I have screenshots of this chat on their website if you are interested) to send 14" hi-hat top cymbal to me immediately and issue a full refund for 18" crash/ride once they receive damaged one from me (because I've decided to buy it from another shop). OK.
On Tue 4/19/2016 I received 14" top hi-hat and it was not brand new (looked like demo item and was packed and terrible box) but I was happy to get it anyway after almost 2 months of waiting.
I've sent the second damaged 18" crash/ride to them and have been waiting for a full refund (as it was promised by their customer support), but I again.. I was not ready for the surprise... Once they have received it, they have sent me the "new one"!! NOT A REFUND as they promised!
And the most terrible thing is that when I received the third 18" crash-ride from them with big dent on the edge! It was a worst cymbal condition of all 3 cymbals they sent to me!
When I've contacted them and told that I want to get money, not this damaged cymbal I received an answer saying "We can only process a refund within 14 days from the order date as stated in our return policy. We apologize for any inconvenience this may have caused you. In addition, we can only authorize return within 30 days from the order date. Let us know if you need any further assistance."
So now, after 2 months and a lot of time spend on this guys I have totally damaged cymbal, no money and feeling that I've being ripped of by this guys. I have a feeling that they knew what they were doing and what they were shipping.. It was their plan I guess.
And I also want to say that all shipping boxes were fine, so it is obviously not fault of delivery service. It was packed being already damaged on their warehouse.
I am filling in a lawsuit against them right now. So if anyone had experienced problems with this "company", please contact me.
Never buy from them!
"

+ Read user comments

Rating 2/10
1/5
2016-04-20

Stay away, unless you like losing money

"I'd offer zero stars if it were a choice. They have a strong ebay presence, so if there is a way to steer people away from them over there, that'd also be a plus. I ordered (through their website, not ebay) 3 items in total, for around $200. The first item was a 5 channel amplifier for my car which a few days later I received an email stating that their "last item" was "damaged" and that I could get a different amplifier for a mere "$10 upcharge". I figured this was bait and switch, but I decided to give them the benefit of the doubt. I just asked them to cancel that part of the order, and they did. They refunded me the entire price of the item minus about a dollar, but I wasn't going to squabble over that. The 2-channel component speakers I ordered came in and look just fine, but I also ordered a 4-channel line output converter and received a 2-channel converter. I immediately (before even opening the packaging) sent them an e-mail, the requested pictures, etc. They sent back to me, "we'd like to offer you a $10 store credit on your next purchase." Right. Like I'm ever going to order from these folks again. After going back and forth with them for over a week now exchanging emails, and finally just asking for a refund of the purchase since it was obvious they weren't ever going to send me my 4-channel converter, they have stopped responding whatsoever.
I'm now filing with the FTC (non-receipt of ordered item), the BBB, and going to places like here, in an effort to steer people away from their business.

STAY AWAY from these guys.
"


Rating 8/10
4/5
2016-04-05

Got what I ordered !

"I read all these really bad reviews about this company and was very afraid to order from them but I did anyways.
I paid the price that was quoted to me and my product was received the time that it said it was going to be.
My items came in in perfect condition.... the only thing is I had to fabricate just a little bit but made it work with ease.
I had ordered the subwoofer box with 2 12's for a 2004 Chevy Avalanche.
Maybe this review will help :)
"


Rating 2/10
1/5
2016-03-03

Falsely advertised both the Size and the thickness of subwoofer box's

"I purchased two subwoofer boxes advertised at 4 cubic foot, and one inch mdf. The boxes were in fact only 3.2 cubic foot, and 5/8ths mdf. Upon contact they refused to do nothing about it period. Said they would give me a deal on my next purchase? First time I heard of a company expecting another purchase after refusing to do anything nor admit they sent me out of spec boxes.

Some on year later the add was finally corrected to the exact specifications that I claimed the boxes were.

These people are a plague to be avoided at all costs.
"


Rating 2/10
1/5
2016-02-25

Stay AWAY, they false advertise and you sill spend money and still end up with nothing in the end

"First want to say that the 105% lowest price is false advertising. Found this product much cheaper elsewhere so I called to get it 5% cheaper here and they said they could only match the other price not 5% less since they would be losing money. Sorry to tell this company but that is not good business when that is what is advertised. I ordered it anyway since I was already on the phone. It came in the little flimsy box with a huge hole in the side of it. They didn't double box it like normal business would for any electronics shipped through the mail. I looked it over good and did not see any cosmetic damage so I installed it which took nearly 2 hours to do might I add. Turned it on and the picture on the screen was horrible, worse than the headrest monitors I purchased about 10 years ago and the FM transmitter had a lot of static no matter what channel I changed it too. Since the players did not have built in speakers this was the only way to listen to the sound other than wireless headphones which my kids aren't greatly fond of. So I asked to exchange it. They said they could however they wouldn't have another unit like it back in stock for almost a month, even though their website says they have them in stock, False advertising again, so I asked for them to just refund my card and send me a return label. They refunded my card however I had to ship it back on my own dime even though there return policy for defective items/shipping damage items clearly states returns are at no cost to the customer. So for 2 weeks worth of headache and phone calls and emails and $20 shipping out of my pocket to return it I still have no good working DVD player. I would not recommend this business at all."


Rating 10/10
5/5
2016-01-17

They gave me a great deal on a radio, and even backed it with a warranty!

"I can't say enough good about this company. They had the radio I needed, at a good price, made the buying process simple and easy, gave me free shipping and it arrived in 4 days. Radio was in great condition, worked perfectly and even had the mounting brackets still on it! You just cant beat that."


Rating 2/10
1/5
2015-10-21

""They don't keep their word for it. Event Pros BEWARE!"

Ordered lights on Friday and their sales agent said it would be shipped out Monday and I will receive it Thursday with 3 day ground fedex delivery. I specifically said I need the lights by Thursday for an event.

I Emailed and requested for tracking number on Monday. Got a reply saying it would be shipped that night. On Tuesday morning, still no tracking number received. I called by the afternoon and was told the package will be shipped that night. I expressed to the customer svc rep that it is a day LATE and will need it shipped via 2 day ground so it will still be received Thursday. The rep seemed to have no control of the situation and said he will call me back to see what he can do.

I didnt get a call back and I received a tracking number on Tuesday night instead. Found out pkg will be shipped on Friday, which is no use to me since my event is on Thursday night.

This company is a disgrace to the event industry professionals. Rest assured your lack of professionalism and accountability will be known in the whole Tristate area of MD, DC, VA. I sit on the board for all of the event networking groups and my experience will be shared.

My failure to deliver on my client's event on Thursday sits on your reputation.
"


Rating 2/10
1/5
2015-10-01

"I purchased something last week over the phone.. after a few days, my card was fraudulently used by someone else. beware, this company has a lot of scammers and frauds... especially their manager named Matt and James!"


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