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"Lousy customer service. No response after numerous attempts to contact customer service. Ridiculous restocking fees if they sell you the wrong product. They sold the wrong item that was listed for a vehicle and won't take responsibility for the return."
"BEWARE!! THEY WILL SEND YOU DEFECTIVE MERCHANDISE AND THEN CHARGE YOU 20% to restock it. I bought a $425 Navigation system, it was broken when it arrived. I had to pay a Chrysler dealer $150 to install a broken Navigation and then take it out. I called and asked for a replacement and I was told they had none. So I asked for a refund. They told me its 20%. I called, did live chat, and emailed. One of the worst buyer experiences I have had in recent years. Terrible merchant."
"Bought a vehicle specific subwoofer box from Hifisoundconnection.com. Only to find that the box did not allow the driverside sub to move freely as it was squished. When I called they said it was too late for a refund/credit. All this after it came in banged up from UPS which I had to tell them about in an earlier email noting that one of the speaker connections was missing. Which they actually did replace after some time. I will NEVER buy from these guys again!! "
"good place to order from kinda slow shipping but good items"
"DO NOT DO BUSINESS WITH THIS COMPANY!!!. They sent me a used OEM radio to replace one in one of my cars. The radio arrived when promised, but the faceplate was cracked. I contacted HFSC the same day. They said to return it for a refund, BUT, I WOULD HAVE TO PAY FOR THE RETURN SHIPPING! I asked to speak to a manager but got the infamous " No manager available" line. When I insisted they pay for the return shipping, the customer rep named Aubrey gave me a return authorization# then hung up on me!!! Their idea of customer support is to then send an email message telling me to read the fine print in their customer policy. ....Included with their shipment is a paper stating to contact them immediately, which I did, and they will file a damage claim and "get a replacement unit sent out the same day. The sheet does indicate whether the damage has to be with the package or the unit itself. Damage is damage, and HFSC should do the right thing and pay for the return shipping like most online companies when goods are received in a damaged condition. I buy items online quite often, and this is the first time I have ever had to write a negative report. "
"I have a ***2002 Saturn Vue***. About a year ago, the stereo went out. I went to Hifi Sound Connection to get a stock replacement stereo, and when I ordered it, the invoice said it was shipping a stereo for a 2003 Saturn Ion. I was confused, but they told me that it would work with my car and that they're basically the same. I got the package today, and in side was a stock stereo for a ***2000 Honda Accord***. Hifi Sound Connection is a RIP-OFF. DO NOT order anything from them!"
"Ordered a replacement radio/Cd Player for 2006 Ford Focus. Shipping was very fast but was dissapointed when I saw what shape the product was in. Immediately contacted HiFi Sound and was contacted by not one but two Service Reps! Both vowed to send a replacement radio and both did. I was told by Customer Service to keep all three radios. Between the three I was able to make one good one. Though dissapointed by the product, which I knew was used and would not be in perfect condition, Customer Service made it right very quickly!"
"SCAM STAY AWAY. SEND ME WRONG ITEM NOW OFFERING RETURN AND I'M RESPONSIBLE FOR RETURN SHIPPING AND 20% RESTOCKING FEES DUE TO THEIR IRRESPONSIBILITY!!! STUPID, STUPID WASTE OF TIME..."
"Purchased a guitar from them on eBay, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Buyer beware, they will not acknowledge that the product is defective and will give you the run around. I have been lied to, misinformed, hung up on, promised things that have not been done and even EXTORTED to provide positive eBay feedback. I'm $550 short and taking it up with eBay. Do not buy anything from these thieves and scammers!"
"I purchased a passive speaker from Hifisoundconnection on March 25, 2013. They claimed the package was sent ,but, I never received it. I followed up with the company asked why is my package taking so long. They gave me the tracking number. According to FedEx the speaker I ordered was left on my front door, however, I never received it. A day or two later after numerous emails with Hifisoundconnection they accused me of lying that I did indeed received my speaker. Now,,,,, nothing makes me more pissed than to be accused of lying. This was said with the intent of refusing to resend a replacement for the lost speaker. They had the nerve to call me and demand a positive feedback in place of an upgraded speaker (Active). I thought they were on the up and up business therefore I gave them a positive feedback with their promise that I would receive a upgraded (active) speaker. Unfortunately they tricked me into giving them a good feedback and I never received the speaker they promised. Than they emailed me to drop the complaint and they will resend the upgraded speaker , but, I was fooled once not twice. I did not drop any complaint and till this day they have not met up to their end of the deal. A deal is a deal "
"If you look at the reviews, it seems pretty clear that people are happy....as long as everything goes as planned. If there is a problem, WATCH OUT! Purchased a "custom" subwoofer enclosure. Upon receipt, the poor quality was immediately noticed with the glue smeared on the upholstery. We tried to install it to see if the glue would be very visible, but it just wobbled horribly. The Kicker speaker didn't even fit in the cabinet. I contacted them to discuss returning it and purchase a more expensive name brand model. The hoops they expected me to jump through just to spend more money with them was so prohibitive, I chose to return it instead. The manager was no better at helping, and even used the word EXTORT because I was trying to return a product!!! To make matters worse, they wanted me to pay a 20% restocking fee on a product that didn't even work as advertised. I ended up having to dispute with Paypal who found IN MY FAVOR. The other problem is it's a no win situation for the buyer. Even though it only cost them around $10 to ship it to me, it cost me almost $30 to ship it back because I don't have their discount."
"1/4 Satisfied, 3/4 Nightmare!!!!!I ordered a sub/amp/enclosure package for my 2001 Jeep Wrangler. The enclosure was custom made for the Jeep and had the subs pre-loaded. I spent a great deal of time in an online chat session with "James" from hifisoundconnection in preparation for the delivery and installation of the subs/amp. He was very helpful. The order shipped quickly and the amp and subs were as promised. This is where the "satisfaction" ended and the nightmare began. The enclosure (with the pre-loaded subs) arrived broken. I took pictures of the broken enclosure and immediately got on-line with James again. He again was pretty helpful. I wanted an entirely new enclosure (new subs/enclosure). He told me that for that to happen, I'd have to ship everything back, allow for inspection and then a new unit would be shipped. James then told me that if I would remove the subs and wiring, box up just the enclosure, that he would send Fedex to pick it up and he would also immediately ship out a new enclosure. Handling it this way would require me to install the wiring and subs in the new enclosure when it arrived. I was fine with that arrangement. James asked that I email pictures of the damage to hifisound customer service, which I did. I then started getting conflicting emails. One email said that I would need to hold onto the broken enclosure for 1-2 weeks in case Fedex wanted to inspect it, and only then would a replacement be sent. I got a second email stating that, only upon receipt and inspection of the broken item would a replacement be sent. I then emailed the company and shared what their own on-line chat department had said (a replacement would be sent immediatley). They still declined. I then said that I would scan/email a copy of the entire "chat session" showing what had been promised by their company. At that time, they agreed to proceed with the shipment of the new enclosure. Fast forward 1 week. The replacement enclosure arrives...BROKEN AGAIN!! At this point, it has been nearly 3 weeks since I first ordered the equipment. I (once again) got on-line and spoke with James. I asked if he could overnight me a new enclosure (since this had taken sooo long, and 2 enclosures had arrived broken). He stated that it was cost prohibitive to overnight the item, but he could ship me another one via regular shipping. I told him that I had zero confidence that a 3rd enclosure would arrive intact (since the previous two had arrived broken). I then requested that he just refund the cost of the enclosure to my credit card (and I would purchase an enclosure locally). He agreed to that arrangement. I went ahead and purchased the local enclosure. I then started receiving emails from hifisound stating that it is against policy to give refunds for enclosures, and only replacements are authorized. I, once again, had to point out what their own representative had promised. I then recieved an email stating that I would get a refund (subject to a 20% restocking fee). I responded that charging a restocking fee for an item that arrived broken made no sense. I was also "scolded" by the company because the first broken enclosure arrived back at hifisound empty (no subs/no wiring). I pointed out that I was clearly instructed by their own customer service department to remove the subs and wiring so it could be used to install the subs when the replacement enclosure arrived. I was then told that there would be no "restocking fee", but I would have to pay for the return shipping. PAY SHIPPING TO RETURN AN ITEM THAT ARRIVED BROKEN???? You can only imagine my frustration at this point. Given all the mixed messages and conflicting statements made to me by hifisound, it became painfully clear that the company's way of dealing with issues (that they did not want to deal with) was simply to "wear the customer down" until it became too troublesome to deal with.I contacted hifisound and congratulated them on their victory. I told them that I had spent all the time I was going to spend on this matter, and unless they agreed to do the right thing and refund the cost of the enclosure, that I considered the matter closed. As I expected, there was no response from the company. I now plan on throwing the broken enclosure in the dump and moving on..but not until I make as many consumers aware of this experience as I can.What is sad and funny at the same time, is I spent several hundred dollars on the system, and the enclosure itself was only $84. Yet, hifisound took the position that it is better to give a customer the run around until that customer "goes away" that to do the right thing.My overall message is...BUYER BEWARE!! I'm sure hifisound is fine to deal with just as long as there are no issues that arise."
"I was RIPPED OFF!!! The Bazooka amp I purchased was defective and I returned it to HIFI Sound connection for a replacement. Its now been 4 weeks and I'm still getting the run around. I have spoken to Tanya, Mark, and one other customer service rep about solving this problem and NO ONE will give a straight answer. At this point I just want money ($255) refunded, because I fear there is just going to additional problems.I intend to contact the CEO Chris Rush and the general manager Tony Rush for my refund. And if this does not work, I will file a law suit in small claims in Christian County Missouri seeking my refund and costs for doing so."
"I was very satisfied with my purchase. The customer service and followup was excellent. I would recommend using HiFi Sound Connection to my family and friends. I ordered a used Toyota factory radio CD player that was easy to install that sounds and plays great. There was no cost for shipping and it shipped in three days."
"MY ORDER WAS SENT OUT QUICKLY AND ON TIME FOR A WEEKENDGIG. THANKS AGAIN TO JAMES AT HIFI. YOUR A REAL PRO,LOOKING FOWARD TO MY NEXT ORDER...DJSKI"
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