Computer Hardware & Software
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"Hewlett Packard is the worst customer service I've ever experienced. I cannot afford to purchase their brand of printer cartridges, so have been using remanufactured brands. They have been working for close to 5 years with no problem. Apparently, HP can now shut your home printer down if you do not use their brand of cartridges! Unbelievable! I would NOT complain to them if the printer were to break due to using remanufactured cartridges. It's my business what kind of cartridges I use. Are they going to tell me what kind of paper I can print on next?! The customer support guy said "I was lucky they worked." I find it APPALLING that they can and CHOOSE to do this to customers who have purchased their printers. I will NEVER PURCHASE ANOTHER HP PRODUCT AGAIN AND WILL SPREAD THE WORD FAR AND WIDE!"
"I placed an order online only to receive note that they had declined my order! The message said if I felt I had received the decline in error I should contact HP to see if something could be worked out. I immediately checked my bank account to verfiy that I had the funds - not only did I have the funds, but HP had already deducted the funds from my account. I called and was treated quite rudely with no explanation other than occassionaly they check orders for customer satisfaction. They customer service rep asked for more information and then told me that someone would contact me in 2 days. I was totally mystified! Call me back about what? I called back the next day and asked what was up and they told me they couldn't tell me. They did reiterate that they were declining the order to immprove customer service. When I asked if this was an attempt to uncover fraud (my billing and shipping address were different) they became very defensive and said they never said that and that they could not discuss the matter further! The funniest part is that they still think I am interested in doing business with their company!!"
"Worst expirience I have ever head!!! Beware!!!It took me 2 weeks of painfull phonecalls, hours and hours on the phone with useless HP technical support. The worst part is when your call is getting transfered to Deli / India... once you there your day FINISHED! You will never get any answer from one person, you will be transfered to 3-10 deiiferent departmants and after that they'll tell you that model you have is not in stock and you have towait few more days to get it replaced... But here is more, once you call second, third ... time there is 50/50 of a chance (if you lucky) that they'll find your case # otherwise you will run into the same circle...FYI: Dell s about to be the same.Good Luck. Be strong."
"After having ordered a laptop computer, it was realized that it would not arrive in time for a business trip. I called HP back to see about upgrading the shipping. After several transfers I was told I could not change anything on the order as it was 'locked into the system'. I was also informed I could not cancel the order as well.When I spoke to a supervisor, she said 'I thought we informed you that you could not make changes to or cancel the order."My only recourse was to place a second order for the same item with upgraded shipping. This results in almost 4000 dollars on a credit card. Not to mention the aggravation of having to make sure to refuse the wrong order when it arrives."
"Bought a great HP ze4315us notebook computer at Best Buy for the unbelievable net price of $750. Great AMD Athlon 1800+ processor, ATI graphics, 256 Meg Ram, 30 GB HDD, with Win XP and a DVD/CDR-W, and a bright 15" display and 4+ hours of battery life. I love it, and have had no problems at all in the 9 months I've had it. It even came with a coupon for a free USB floppy drive if you ordered it from the HP web site, which I received promptly.The mail-in rebates are a pain, but they all arrived promptly, and since I bought it with no cash down and no interest for 12 mo. for a while I had extra ready cash. Paid it off already with no problem. Last Spring I believe HP decided to be really competitive against Dell, and is the reason for my great deal. It's far better than anything comparable I've seen from Dell and a much better price. Before you buy over the phone, check out Best Buy. PS - My next computer will be an AMD64, so I'll be able to handle Win'64 and the power gaming software coming out this year. Don't buy an obsolete 32-bit Athlon or Pentium 4."
"Deskjet 3820 purchased in March 2003 and failed in October 2003. HP cutomer "support" is an exercise in phone menu do-loops. HP warrants its products for a year after purchase, but try to get a claim settled. Four calls have not put me into contact with anyone who authorize a refund or repair.This the fourth HP deskjet that has failed in the last five years. The normal failure is two months after the year is over. Somehow, the "failure timer" didn't wait until the year was over.I think I will switch to Epson or Canon for the replacement."
"When trying to order upgrades for my HP notebooks, I was sent desktop DIMM memory modules rather than notebook SODIMM memory modules. Incompetant."
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