1/5

posted Feb-02-2012

"I bought an HP Pavilion desktop last year. Tech support was excellent. Then they announced they were abandoning the PC business because it was losing money. Then they announced they were not. But they've apparently abandoned support. I called on two issues in Feb2012. They spent more time telling me why my problems weren't covered than attempting to help me fix them. I guess HP has found a way to restore its PC profitability."

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1/5

posted Jan-26-2012

"hello I have an hp dv6000 and the wireless card went out and the battery pack wont charge so I called hp and they told me that my laptop was out of date that I should just buy a new one and that they would send me a 25$ rebate if I bought a new hp product I took as shut me up money their product service sucks and I will never buy another hp product all their employees just give you a big song and dance that they are trying to help but really they are just giving you a run around hp sucks!!!!!!!!!!!!"

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1/5

posted Jan-25-2012

"one of the Worst decision of my life buying a HP laptop.
Just when the warranty period is over the laptop starts acting up.
The initial value at which I brought the laptop was $800. Then the battery died so had to buy a new one for couple $100. then the graphic card started acting, the display was all screwed. So, called HP customer service, located in some remote area, where the could not understand simple English so the agent I was talking to hung up on me. Then tried again, this time the agent talked and said that I would need to buy new warranty for , $350.
I searched the price of the laptop now, its $350. wow!!!
This is so stupid and outrageous. I asked him shouldn't the warranty on the laptop decrease now and he says if you want it then only I can help you or else its wastage of time. The worst customer service ever.
And so I purchased a Dell laptop has been working perfect no problem atall. So I brought another refurbished Dell laptop works great and way better than the HP. And as a computer student I use laptop a lot, but carefully.

So my suggestion to anyone who wants to buy a laptop is even if you have to pay more buy any other Laptop except HP."

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1/5

posted Jan-24-2012

"I will never again purchase an HP product. HP support is terrible to the point that the English language is incapable describing the pain one must experience when using HP's customer support based in India. To make a long story short, I had a small issue with the dv7t quad laptop I purchased in that the print screen function did not work. When I called up HP's customer support, the technician took control of my PC remotely and and during the next 5 hours of torture literally destroyed the PC so that nothing worked any longer on it. At that point the technician told me that he had to go to his lab to research the problem but that he would return in 2 to 3 minutes. After waiting for over ONE FULL HOUR, I hung up and called back. The next technician told me that if I wanted the computer returned to its original state, I would have to pay them an additional $149.00 to be assisted my their second tier technicians. I explained that I didn't break the PC, but rather HP Support ruined it themselves since they had taken over my PC via remote control. The technician still refused to help. Since I considered this pure and simple extortion, I then asked to speak to his supervisor but was told that none was available. When I insisted, I was told I would receive a call back within 1 to 2 hours. Four days have now elapsed and I have received no call back.
DON'T WASTE YOUR HARD EARNED MONEY ON HP. HP is no longer the quality company it once was. It is now nothing more than an unethical company that wants you money and will not provide even minimal product support, even if you purchased one of the premium extended warranties as I did. I must add that I made the mistake of purchasing HP's top of the line 3 year extended warranty with in home service. Like the computer I purchased, it too is worthless.
Although I have been a loyal HP customer for the past 30 years, my next computer will be a Dell, Toshiba or IBM, but certainly NOT an HP. I'm through with HP."

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1/5

posted Jan-22-2012

"All I have to say is...

http://www.youtube.com/watch?v=ceOx6xF_Q04&context=C39e18aeADOEgsToPDskLnTA9uy72L0dPiOOfT50aE

Gives you a good idea about their customer service. DON'T BUY!"

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1/5

posted Jan-12-2012

"Mrs MegWhitman,
In 2009 we purchased a new desktop pc from your online sales. It arived DOA and we repeatedly requested a repairman to come and fix it while we made payments for 5 months we waited. So ,to stay on line we purchased a DELL and we finally quit making payments on the HP DOA computor.Finally got your attention You recalled the DOA desktop VIA FedEX and J Hannon "your employee" signed for it ,and that's the last we saw of it.. Since we were treated in such a mannor by HP, we told you to keep the PC as we no longer needed it ,Since we had to Purchase the DELL to do the job.Seems only fair that you would want to return our $360.we paid for a DOA HP that you recalled,but instead we were to be harassed night and day for the next 3 years by your company s collection department . Your actions have caused damage to my wifes credit records, and increased premiums charges on car insurance,house insurance ,and refusals on loan applications. Your companies actions have caused us mental anguish as well as health issues. Since your company refuses to be fair with its customers, I feel it has become necessary to write our customer experiance in syndicated articles on family websites for all to read and it will be backed up by proof as we have saved all emails,phone records , and tech conversations detailing that the way to fix a DOA PC is to clean the printer ink heads or reinstall the OP system...In short, Im looking to settle this one way or another,and I'm tired of the run around by your company. First, I want my wifes credit repaired by your company.Second , I want the $360. paid in on the DOA PC returned. Third some form of restitution for all the crap we've had to put up with and the harassment by your company,the choice is yours there what do you think would be fair. Then when this is all over , I never again want to hear from your company.
(12-17-2011)
(HP Home & Office Store)
Asset Recovery Solutions
FBCS Inc.
2200 Byberry RD.STE 120
Hatboro,PA 19040-3738
TO WHOM IT MAY CONCERN:
Your company failed to provide a usable ,working product ,and after numerous requests for repair ,and notices to your company,and finance dept., HP took posession Via FedEx call tag #427137811148461. No one seems to know where it is after J Hannon signed for it.I further request that you fully refund all monies I paid you in good faith on the DOA defective product ,and repair my credit report.
In further;
Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq., this letter serves notice that you CEASE & DESIST any further contact with me in regards to the billing of (7946970100271416).(0000668224)
I do not owe the debt in connection with that account. Let it be understood that any further contact from you regarding collection of this account will result in legal action against you ,your company,and or agencys or subsiderary.
Sincerely,
Sandy Duckworth
Since no one ever gets anything finished at your company ,I'll repost this letter on the internet untill youe CEO takes notice . I tried to get Mark Hurds attention, but we all know what he was interested in .
"

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3/5

posted Dec-28-2011

"I loved my HP so much when I first got it & then it really began acting up, I'm thinking of purchasing a new laptop but i don't want to deal with the same thing again. Is HP worth a second buy?"

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1/5

posted Dec-24-2011

"We bought a Hewlett Packard SASO1 LPTP DV6-3120 1 Lap Top Computer on August 15, 2011 and the mother board went out December 13, 2011. We had purchased the computer from Office Depot and took it back. They said this was a HP problem and to contact the Hewlett Packard Customer Service Department. Which we did and were told that our Lap Top was out of warantee! We went back to Office Depot and got a copy of the orginal store receipt and sent it to Hewlett Packard and they said it was not a valid receipt. We went back to Office Depot and they referred us back to Hewlett Packard. This laptop is supposed to be fixed by Hewlett Packard for the first year! "

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1/5

posted Dec-09-2011

"Photosmart 7515 failed the first day and HP support's best advice was to return it to the retailer or accept (a week from now) a refurbished lesser capable printer."

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1/5

posted Nov-28-2011

"I purchased my Compaq Presario CQ56 in Feb, 2011. The harddrive crashed every two months. The first time it crashed, they sent me a new hard drive to install. The 2nd time they took it to repair. The 3rd time they said that it would be further examined but they just replaced the hard drive, once again. 4th time, they said it could be the motherboard, or whatever...Yesterday was the 5th time. I called HP customer service and they informed me that they will send me another hard drive....I am completely disgusted with the service that I have received. Obviously it's something wrong and I was informed that my warranty would run out in January, which is incorrect because I bought it on Feb 15th. They refuse to send me another computer as they keep fixing this garbage and I keep losing all my work!!!! I am glad it worked for some of you, but for me....it's less than a star!!!"

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