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Stores > Hewlett Packard
  • Hewlett Packard

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.00/10 3.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 3.13/10 3.13/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Hewlett Packard by clicking a star below.
Rating 2/10
1/5
2017-04-20

Terrible delivery expirence and a defective product.

"I bought a 2 in 1 tablet. HP X2 in the HP store. The shipping promise was to deliver it in 3-6 days, it took 18 days. I call customer sevice twice, both times the HP representative lied to me, giving me false statements about the shipping. When the computer finally arrived, it didn't work. Completely dead. I wait 20 days for nothing. I just hope that the return and refund process wasn't as bad.
HP has become a terrible company. Is a shame because thy use to be very good. I'm done forever with HP.
"



Rating 2/10
1/5
2017-03-28

Poor build Quality and Awful Customer service

"I bought HP pavillion x360 13.3. I checked the youtube reviews of the laptop and decided to buy this laptop. I have been using the laptop for 7 months now, At first it was working well then it starts to give trouble. Now after 7 months the Mic is broken and the laptop is so slow, it takes minutes to open a jpeg file. I took the laptop to Microsoft and they checked it and said the laptop has hardware issues. Then i contacted HP, they were not helpful. They refused to replace or return the product because it past initial 30 day free return period. If the product break before even the warranty ends what's gonna happen when its past warranty? and the worst is HP customer service they have no intention of helping you solve the problem, instead they keep referring you to talk to other people. This is the fist time i bought a laptop from HP and I'm never gonna buy a HP product again."


Rating 2/10
1/5
2017-03-28

Bad quality and terrible service

"I strongly don't recommend to buy something in this store. I bought printer HP Officejet Pro 6230 ePrinter. It is the worst printer I've ever seen. I had problems with head and wi-fi. But it takes me more then 30 days to understand it. I use printer twice per month, and it was dismay for me, when it didn't work correct. I tried to return this printer to store.hp.com, but the answer was they are not able to take returns outside of 30 days. And they suggested me to contact with HP Technical Support. I don't want to contact with technical support, because I am interested to return the goods of improper quality. I wanna have the best quality for my money. I thought buying something on the official site of the big company I protect myself from risk to buy bad goods. Finally, I am very disappointed the work of store.hp.com. Usually it's first time when I have problem with returning. If you are going to buy something, I suggested you to choose another shop, where it'll be easy to make return if needed. "


Rating 2/10
1/5
2017-03-23

TSmith

"0 out of 5 stars
I purchased this machine and it had an annoying click in the left speaker
ByTeresa Smithon March 23, 2017
Verified Purchase
DO NOT BUY THIS!!!!!!! I reserved writing a review until today. I purchased this machine and it had an annoying click in the left speaker. I tried everything to fix it and after 1 month called HP support. Upon calling, the support rep actually finished my sentence knowing what my problem was prior to me even explaining. HE EXPRESSED ALL THESE MACHINES HAVE THIS ISSUE, AND IT IS A DESIGN FLAW. I use the machine for work, so after 6 hours migrating data, and set up for working, this machine has an issue. Tech support gave me several things to try, but buying and installing a particular blue tooth seemed to stop it but now you have no sound or video. Then they shipped me another machine after a fight concerning my data. They wanted me to go buy another hard drive, migrate my data, ship the machine back to them and then they would ship out another machine to me. This was after a month and a half. I got the new machine, migrated the data from the first to the second and left it running to finish over the weekend. I came in on Monday and the SECOND MACHINE had the same annoying click. I called tech support to tell them I still had the issue and sent them video of both machines. They asked me to hold tight, and they would have a machine shipped to the tech support guy and he would check it out and then ship it to me if it worked. He called me and said his worked fine. I asked him if he left it on over the weekend, and he said he would. After the next week or more he called me and said HIS MACHINE had the same issue. He then told me to wait again, and he would get back with me. The whole process has taken literally MONTHS! He then called me out of the blue, and told me they have fixed the motherboard issues and were sending me a replacement machine. A REFURBISHED MACHINE. I explained I bought a new machine and I wanted a new machine. He told me they don't make them anymore. I said I want a comparable new machine, and he explained refurbished to me. I explained in my experience refurbished machines often had issues that went undetected and I don't want one. I also told him I paid for a NEW machine, so I should get a NEW machine that works. He said they had an upgraded model and I would probably have to pay the difference, plus the tax, and not be refunded the tax on the first machine since HP did not get that money, plus pay more for the new model of the same machine without the issue. I said I want to talk to someone because I did not think that was fair to me, the consumer who did nothing but ask to receive what I paid for. His other option was refund the machines price by check after they receive both machines back from me leaving me with nothing to work on while they did that.
Two weeks later I got a call from the escalation department. Here is the result. I was told my machine is out of warranty. I bought in August, this is now March. After establishing I have been in constant contact with them since August, they were very unhappy to assist me. They want me to go to the store and BUY ANOTHER HARD DRIVE, migrate my data to that hard drive, go without a working PC until they ship me another REFURBISHED MACHINE, download my data to that machine and see if it works. I asked about the upgraded model that does not have this issue, and was told they could not do that. I offered to pay the difference, and they said no. I asked if they could trust me and overnight the machine so I could migrate my data from machine to machine instead of having to BUY MORE EQUIPMENT and download my data, go without a machine, then reload my data two times. The answer was no, send back the two machines, wait for a check then go and buy the upgraded machine online and pay any expedited shipping however I wish. This means NO WORKSTATION WHILE I WAIT FOR A CHECK FROM THEM AND THEN DO AS I WISH WITH IT.
I asked to speak with a supervisor over the person that contacted me and he refused. I then told them good luck ever getting a hold of me again. I now have 2 partially functional PC's laying around my office with no sound, and I am out the $2,000 or so with no recourse. I told them the only thing I would be able to do is write a review. My total cost in hours dealing with this is about 40, plus the actual monetary cost.
"


Rating 4/10
2/5
2017-03-22

It restarts in the middle of your work!

"I bought this new Pavilion laptop and my business partner was always saying what a POS it is because it shuts down in the middle of your work to do updates. It is true. I've tried to have it not do that but it insists anyway. It should be part of the set up where the machine will only do updates after approval of the user, or when the user is not using it. This action just supports my thought that the people who make these PC's have no concept of how people actually work. This really kills my creativity when this POS shuts down in the middle of my work without warning. So I bought this because it was cheap, well I guess I got what I paid for.

Another thought that seems to escape HP in being a great computer maker. HP could greatly improve their brand image if they could make a machine that turned on quickly, like in fast. But no, they don't get it. And that's why they are cheap. Believe me, I will never say anything good about this Pavilion POS.
"


Rating 2/10
1/5
2017-03-13

Hp easily one of the worst companies in the world

"Okay let me first begin, the **** **** at Hewlett Packard have **** me off for the past 8 years. I've had 2 laptops both of which became extremely slow months into operation even with the best security software and several factory resets. In addition to that are the cancerous pieces of plastic they call printers. These are not printers, they are **** paper weights on your desk that you spend money on. My parents bought me an hp printer when I went off to college despite me telling them how terrible Hp is, and not to my surprise it began bugging out 4 months into me using it. The printer always spools, and never works even when I plug it in via cable. I've reset my internet multiple times, reset my printer and computer multiple times. Manually turned off the spooling and reconnected it multiple times to no **** avail. All it does is says it's spooling and it never works. This **** is **** useless and I am so close to throwing it out my window and setting it on fire. The CEO of this company can go **** a **** **** for creating a company that scams millions of people a year. "


Rating 2/10
1/5
2017-02-07

New Laptop issue; Terrible Customer Service- 3 hours into and got NO WHERE

"Spent over 3.5 hours going through no less that TEN (10) people to try to get a box sent to return my laptop (1.3 years old) for simple battery and over heating repair (Envy) which after I paid for it and got a case number- got bounced around the planet- half the people you can barely understand-- with no one having a clue what to do or how to help. NEVER even got to the Technical Depart. to arrange the box delivery. I cancelled the CC charge. I have been buying HP products for 40 years but will NEVER buy anything again from them. The 1-800 Customer Service number is a joke and will simply lead you to spinning your wheels. "


Rating 2/10
1/5
2016-10-17

HP Needs to be called HN for hell NO

"I am VERY dissatisfied with HP and their ability to meet my needs. I had a year warranty on the laptop. One day out of nowhere the computer just stop working it went to sleep mode and never woke up. The power as still on , lights were flashing, and the screen light was also present. I was then instructed by HP send the computer back them. Once This was done in the computer was received they then told me the laptop had water damage, which it could in no way at all have been wet because it was not wet or had any water damage previously to me sending the computer to them. They said that since it had water damage that it did not fall under the warranty and they had to send the computer back to me. BUT I'd it had water damage it would've never power on. Once I receive the laptop I then discovered that there were NO screws on the laptop as well as no power at all. I highly do NOT recommend dealing with HP. They didn't even TRY to resolve my problem when I called back to complain about there being no power and screws to the laptop missing. Signed, Prettysn2222@gmail.com "


Rating 2/10
1/5
2016-10-17

The WORST IT Company !!!!!!!!!!!!!!!!

"HP Should be shutdown it is an embarrassment for United State Junk Product ! Horrible Support

ZERO Quality of service and product
"


Rating 2/10
1/5
2016-09-26

CUSTOMER SUPPORT IS A SCAM

"Purchased a HP wireless printer. I was installing it per the instruction booklet. Step 4 was to log on to hp123 for download support. A chat box pops up and you cant not continue until after you provide them with your name and phone number. The tech calls you and has you download team viewer so he can access your computer and complete the installing. We use this at and thought not a be deal. After two attempts to install the printer software I was told by the tech that my computer was infected and I needed their tech to perform a clean up at the cost of $99 to me. I refused and hung up. Before calling my own computer tech I tried to install the printer with the provided CD and what do you know it worked with no problem. The tech support is a scam do not go to the website use the CD, This company is the worst I will never by another HP property, there are greedy trying to scam their customers. "


Rating 2/10
1/5
2016-08-30

Worst warranty suport ever

"DONT TRUST HP warranty support!!! I paid for the upgraded 3 year warranty with accidental damage protection. I had a broken hinge (a well know issue of the HP envy) & non functioning keys. It was supposed to be fixed & returned in 5-7 days. 2 days after they recived my laptop for repair the support repair case was put on hold. I attempted to call & find out why it was on hold & if it would ship on time. I was assured that if it would be delayed I would be sent an email update. Well, long story short, the delivery date has come & gone & I have called them every day since, trying to get any info at all as to when I might get it back or what is even going on with it. I have had reps send in multiple requests for updated information that has been completely ignored by the repair department. Its been weeks now. My case has been esclated to a manager who also put a request to the repair department for an update that has been completely ignored. I have requested that my laptop be returned to me fixed or not as I need it for work & I'm losing business every day & it's destroying the reputation of my online business I spent over 15 years building. Unfortunately they are unable to return a laptop they can not locate or get any infomation. So now they have my laptop with all my information that could easily be accessed by anyone. I am now in the process of attempting to file a small claims case against HP in an attempt to just get my laptop back from them. !!!!UPDATE!!!!: Well go figure. I call up to notify them that I was filing a Small claims case with a TV court show & having my local news do a story about the issue. I also let them know my lawyer was on standby for a 3 way call if need be. I was asked to give them another 24 hours. Wouldn't you know... About a half hour later I get an email notification that my laptop is repaired & ready to ship back to me. I guess HP doesn't like the idea of a PUBLIC lawsuit. I find this to be very shady.. Especially after calling them daily since I noticed the repair was on hold & getting nothing...

Resourse for Filing against HP === "Filing a small claim against Hewlett-Packard - Void the Void" https://www.hitpages.com/doc/5857611689754624/1
"


Rating 2/10
1/5
2016-08-30

CRAP SHOWDOWN HODOWN!!!!

"This is possibly the absolute WORST COMPANY ON THE PLANET!!!! I have never in my life, dealt with more inexperienced, un compassionate, insensitive, condensing & patronizing "customer service" (what a joke) representatives!!!! I am in shock this company is still in business. Terrible products, terrible people, terrible terrible terrible! After 2 hours & 45 minutes, I was told I would be charged a second time the printer I was sending back!!!! O MY GOSH!!! REALLY??? UNBELIEVABLE!!!!! Not 1 person I spoke with even offered an "I'm sorry ma'am for this huge waste of time" NEVER AGAIN!!!! EVERY COMPANY OUT THERE NEEDS TO TAKE A LESSON IN CUSTOMER SERVICE FROM APPLE OR PAYPAL!!!!"


Rating 2/10
1/5
2016-08-24

By far, THE WORST customer service I've ever experienced.

"I was on the phone for over 2 hours to resolve an issue with my recently purchased monitor and they kept transferring me to the wrong department...so they say. I asked for the direct line and they kept giving me different numbers. When asking to speak to the head of corporate, they ignored my issue and talked over me saying "Okay, apologies we couldn't help, have a good day," and hung up. NEVER BUY THESE PRODUCTS. They often have hardware issues and no one is able to help you."


Rating 2/10
1/5
2016-08-24

Worst customer service EVER!!!!

"I purchased ink cartridges in September of 2015, that had 1/4 ink in them. I have called for the past year, filled out customer satisfaction surveys, with ZERO help. Not only did I not get any help, I was talked to so rudely and hung up on by a MANAGER! I called again, this morning and was told that I needed to have the original cartridges, which I threw away a couple months ago, why would anyone keep such thing for a year. I then asked why this was taken care of when I originally called a year ago. The customer service agent was silent and wouldn't talk to me. Either they are hanging up on you, don't get back with you, or they just sit there on the other line mute. I am beyond mad and will never give them another penny of my money. I will be replacing the piece of sh** printer that goes with their piece of sh** ink cartridges. "


Rating 2/10
1/5
2016-06-28

New Envy 17t Isssue from the box - No help from HP in MANILA!

"I brought a new ENVY 17t that I had been watching. Was running $1,800 but finally went on sale for $1,100 so I bought it. Picked it up on a Thursday and started using it on Friday until I continually get a nag window D:RECOVERY is low on memory. Unit got shipping with Windows 10 Pro with a 12gb recovery partition which wasn't big enough. I could get it to enlarge in size so called Tech Support (Manila). They said that this was a software issue and that I would be transferred to SmartHelp which is their outside customer paid tech help company. I explained that I had just picked up this computer the day before and that the software was installed and shipping with the computer. They said I would have to take it back to where I purchased it to have it repaired. I explained I bought it directly from HP. Then they said that my warranty had expired on 12/7/14. I then asked how that could be when I had just received the laptop from HP? I had to send them a bunch of information and a copy of the shipping bill before they would believe that I had just received the computer from HP. They would still not give any help on the D:RECOVERY drive issue. HP wants me to pay $49.50 to their subcontractor to help fix a problem on a new computer. This is the 3rd HP laptop I have bought (new one every 2 yrs.) and it will be my last! I have also purchased 11 HP printer in 4 years and will by a different brand if this is were HP is headed. No customer service just sell the product and leave the customers to fend for themselves! "


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