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628 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Herman_Street","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","store_rating":"9.30","total_reviews":"628"}, "store");)
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This review was modified by 
posted May-08-2013 
![Share](javascript:share_rating({"review_body":"I recently ordered the Hallmark Greeting Card program as a downloadable for my Mac. I didn't receive an email with download instructions. I wrote (emailed) Customer Service. Within hours I received the product key and downloading instructions. The program is now downloaded and running! The Customer Service person was identified as Sarah Gowe.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2842625#comment2842625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"RevyDavy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic Customer Service so much so, that it has to be one of the top CS I have delt with. And the items are top shelf.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2798809#comment2798809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"b0bb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In today fast pace society, we are more and more settling for internet sales that are 2nd best. Ever purchase anything that you have had an issue with? You make attempt after attempt to resolve it with a website that it appears no one is listening? You get a computer generated response but never a follow-up? Or that answering machine that gets you no where? <br><br>Let me introduce you to Sarah with Herman Street in customer support. She replied back to my email within hours. She made all possible efforts to resolve my problem with a software program that I recently purchased. We couldn't work the snag out, so she immediately without any hassle refunded my money. She represents true "customer service"! Like the old saying, \u201cIf you looked up quality and caring customer service" in the dictionary. You would see Sarah's picture working away at Herman Street.<br>","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2796143#comment2796143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"medaccess","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer Service Representative, Sarah Gowe, was very quick in answering my question about a sales tax refund. Even though the amount was very small, Sarah answered my question and made sure I got the refund quickly. I appreciate the great cusomter service! ","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2784085#comment2784085","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"mjparton1113","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After buying a video editing program mid 2011 and using it weekly 2 years later my PC had a failed Hard drive and I lost every thing including the activation code for the video editor. I had no invoices or records so couldn't re-install it.<br>I sent an email to Herman st with the approx date I paid with my name and a few hours later They had resent me the invoice activation code and even a link to re-download the editor.<br>Over all I was very impressed with the speed of service and the ease in with the information with forwarded to me even for a program that was bought two year prior","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2745315#comment2745315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"krisden","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I inadvertently ordered a Windows program instead of one for Mac. Although I was already issued a "key" to download the program Herman Street was willing to give me a full refund and allow me to purchase the correct program.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2734943#comment2734943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"maccajuk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Service from Herman Street. Lost an electronic download programme when my computer crashed. Herman Street Customer Service provided a new download at no charge and I was up and running again in 24 hours.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2734919#comment2734919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"Colgil","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A big "YOUR GREAT" goes to Herman Street. I have ordered software from Herman Street for several years and I have always been very pleased with their service. Ordering is a breeze and downloading online products could not be easier. Just last I had a great experience with their Customer Service department. I accidentally ordered the wrong version of a software program and called to cancel the purchase. Herman Street Customer Service advised me to go ahead and order the correct software and they would refund me for the first purchase. They followed through on their promise and refunded me for my original "incorrect" purchase. I couldn't be happier. A BIG SHOUT OUT TO SARAH in Customer Service, who is a great asset to the company. I plan to order with you in the future. Sincerely, Brenda","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2725447#comment2725447","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"bjperone","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"been using bit defender for several years. seems to work ok. i don't think every virus protection will stop every thing all the time, but this one seems to do it better than most. i'll continue to use bit defender. easy to download, easy to get help and fast to scan the computer.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2724919#comment2724919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"lougoldstein","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"He comprado una NASA MA -1 flight jacket y realmente fui muy bian atendido y recibi mi compra en tiempo y forma. Ademas de efectuar mi compra via E mail me he comunicado telef\u00f3nicamente y he recibido un trato muy c\u00e1lido por parte de la se\u00f1oirita Gabriela Markus. Fabian villasanti.-","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2715583#comment2715583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"FabianVILLASANTI","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The first software puchase worked just fine. The second time, I purchased sofward on a Sunday, hoping to be able to download it for use immediately (as advertised). Herman Street took my order and sent me an invoice number, but did not follow up with an activation code so I am unable to download the software. No customer service on Sunday means I must wait until Monday (when I will be out of the country) to find out if I can use the software I just purchased. ","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2702337#comment2702337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"Idonotwishtosharemyname","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a refreshing change, to deal with a company who not only have good products but also care about their customers. I bought DVD Cloner 2013 (which "does what it says on the tin")but had a small problem with the website. This was immediately sorted out by Gabriela in customer services. Cannot rate Herman Street highly enough. ","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2695081#comment2695081","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"Dalesman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service was so quick, helpful, and friendly after I purchased a DailyPlanner to download I had some computer issues (got a virus, which was not related to the download), had to re-install my hard drive and lost all of my order information. They were able to look up my order and re-send my link to re-install my product. I was SO GREAT-FULL for their fast service and helpfulness in getting me up and running again.<br>I would order from them again anytime I need something fo rmy computer!","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2693979#comment2693979","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"LizMiller","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AWFUL customer service! I tried purchasing a software download that didn't work. The customer support person never called back. Sara promised to send the back up CD's 2nd day. When they never showed up, I called back, only to learn they were going out the day they were to be delivered. She then promised to have Erica, a supervisor, call back within 2 hours. And, can you guess? Erica didn't call back! I called back, talked to Erica, who promised to refund my charges within 48 business hours, which is unacceptable. The worst thing is, this was SAT prep software for my son taking it on 5\/4. We've wasted almost a week of valuable studying if Herman Street would have performed as they advertise. I have little faith my refund will come within the 48 business hours and have filed a complaint with the Better Business Bureau as well. Buyers BEWARE!!!","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2693571#comment2693571","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"txpolomom","rating":"1"}, "single");){kind=link}
"Great Customer Service. I bought some software and it was the download version of the product. I thought my operating system would be able to run it but to my surprise, it didn't. I had to get a refund and in only one email conversation I was able to get my refund with no problems. Great Customer Service. thanks again.. JM"