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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: HERMAN STREET 2425 Lincoln Avenue Ogden, UT 84401
    • Contact: Support@HermanStreet.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 8:00AM - 5:00PM MST Mon - Fri. Online Store open 24 hours a day to purchase, but customer service o
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.56/10 6.56/10
    Chance of future purchase: Rating 6.01/10 6.01/10
    Shipping & packaging: Rating 7.31/10 7.31/10
    Customer service: Rating 6.15/10 6.15/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

5,559 Customer Reviews

Rating 10/10
5/5
modified review posted

"It was simple to navigate the Herman Street website and easy enough to make the purchase, and then download the software. The activation code arrived very soon after so the software could be used. Just what you need when purchasing on the internet."


Rating 10/10
5/5
modified review posted

"fast delivery, great price and a great customer service department."


Rating 10/10
5/5
modified review posted

"Everything arrived in a timely manner and in one piece. I will be completely satisfied as long as it works."


Rating 10/10
5/5
modified review posted

"great store and great products"


Rating 10/10
5/5
modified review posted

"Direct access to requested product and an e-mail covering unlocking details. This is the way to go shopping."


Rating 10/10
5/5
modified review posted

"Easy and quick....delivered what is was supposed to, and no surprises. Thanks."


Rating 10/10
5/5
modified review posted

"Very satisfied, so much that I want to order one more year for my laptop. Every time I try to call some other company answers saying they are a tech service and want me to pay them $ 179.00 to clean my computer. All I want is that kind women who spoke excellent English to help me like she did the first time I ordered protection. Please give me a number where I can reach that kind women."


Rating 10/10
5/5
modified review posted

"I was so impressed with the service because of the ease of ordering, the good price and the fast delivery for a small fee. This was the first time ordering from them. My grandson asked for a microscope for Christmas and after searching a site that listed the best microscopes for kids, (but didn't want a toy one) I found Herman Street. They had the best price so I decided to give them a try, and was extremely pleased with the overall service. I will definitely check them first now for other items I would like to purchase in the future. "


Rating 6/10
3/5
modified review posted

"Not able to get a phone call back on question about ace money or to reach a rep "


Rating 10/10
5/5
modified review posted

"Straightforward transaction thank you "


Rating 10/10
5/5
modified review posted

"Your website was very easy to navigate through and then I had a fast and efficient check out."


Rating 2/10
1/5
modified review posted

"Service was great, item delivered and worked perfectly. Only annoying issue is the daily SPAM that follows..."


Rating 4/10
2/5
modified review posted

"My problem could been handled in a more efficient manner beginning with your Toll Free Phone Number. You post a toll free number, the different times I called, never was that phone number answered. Let ring and ring and ring message finally comes up mailbox full.
When I connected through the chat it didn't take long to realize that you had only one tech support person. After several reboots and more reboots and reconnecting to the chat I always got the same guy. Then near the end of my almost 4 hour ordeal I got another guy and now I have to go over the problem again. This is because the 1st tech support guy had gone home for the day. Why wouldn't you people initiate remote help? Sending me email fixes is a poor excuse for customer support. I was totally disgusted with this performance. The whole problem stems from your web site where the initial download took place, very vague.
It seems because I never filled out the registration correctly I learned I was downloading a trial version something I had no idea was going to happen. The after I was finished downloading thinking I had the plus version 2015 I downloaded Wallet because it lead me to believe I needed it. Then when your support person and myself could not uninstall the program because it was the wallet that was left behind caused all the problems. The tech support guy should have known that (both of them). I don't know what the expertise of those tech support fellows but they were nothing less that a couple of amateurs. You could do a better job of explaining the installation as what I saw lead me to believe nothing was working. Three different thing are done in the installation you could put something that assure that the installation is a lengthily process. You dropped the ball and instead of picking it up and take some responsibility for the length of time this took is inexcusable.

I was NOT impressed in the least.

Ernie Aiotchison
"


Rating 10/10
5/5
modified review posted

"Got it on time -- good customer service on the set up!"


Rating 10/10
5/5
modified review posted

"Very good service by Herman Street..."


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Herman Street is a merchant member
Herman Street participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,912 merchant members.