59,985 stores
1,896,839 reviews
Over 250,000 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
634 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Herman_Street","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","store_rating":"8.90","total_reviews":"634"}, "store");)
Share your shopping experience and interact with
1,986 participating stores,
write a review!
Follow us & win cool gear: 
Rating
Store Info
Visa / Mastercard
American Express
Money Order
COD
Wire Transfer
Standard Next Day
Online Ordering Tracking
Customer Info. Confidential
posted Jun-08-2013 
posted May-31-2013 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I was not happy with my current virus and malware program so I searched for a new product and found BitWare Defender to be highly rated. In pricing it, I found Herman Street to have the best price so I purchased from them. The download and followup installation instructions provided by Herman Street were easy to follow. I had one complication which Herman resolved with a quick email response from their Technical Support Department. The company claims good customer service and from my experience, I believe they are committed to this. ","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/3020095#comment3020095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"JimWillmott","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BEWARE: STAY AWAY FROM HERMAN ST!<br><br>Their 30-days money-back is a RIP-OFF for software downloads. If you have downloaded the software (which is the whole point) you will never get your money back!<br><br>They did not even have the latest versions of the software they are selling and did not care to get it for you too. Instead they told me to go elsewhere for the newest version after I had bought the old one from them... No upgrade offers, no customer care at all. LOUSY SERVICE!","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2999213#comment2999213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"vkoulich","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" This was my first experience with Herman Street and i was very pleased with purchase. i bought Power Director 11 Deluxe for a great price and the instructions for the download were very simple. Customer Service is top notch and was able to correct a minor issue within a few minutes. i've already bookmarked Herman Street for future reference.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2968867#comment2968867","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"shiv9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a One Touch Video Capture Device for $39.99 plus $16.72 shipping via USP Standard. When the UPS notice was left on my front door it asked for $41.04 brokerage fees, payable to UPS. I was furious inasmuch as firstly I had never ever paid ANY brokerage fees before and secondly because Herman Street had NOT mentioned payment of brokerage fees and thirdly because the brokerage fees were MORE than the cost of the product itself.I sent an email to Herman Street customer service and I was blown away by their response inasmuch as they immediately (without any hassel of any kind) stated they would refund my full $56.71 once the returned product reached them ( I did NOT accept receipt of the product). They explained that they had to change the shipping method and in so doing created the brokerage fee situation. This type of hassel free customer service is far and few between these days and I am telling my friends about it. Russ R of New Westminster, B.C. Canada","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2947619#comment2947619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"Greenfrog567","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi As a novice of buying goods over the internet I was a little worried about doing transactions....would I get what I paid for ...will I get unexpected extras added to my credit card etc... BUT from the moment I pushed the add to cart and buy buttons to the delivery...( via download ) It was clear that Herman Street were professional and friendly with very competitive pricing .. I would recommend them to anyone that comes across this team .. have bought off them a couple of times now and with the same fantastic results ... so props to Herman street and Ill be back .. Cheers ","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2918621#comment2918621","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"tdsg","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Customer Service. I bought some software and it was the download version of the product. I thought my operating system would be able to run it but to my surprise, it didn't. I had to get a refund and in only one email conversation I was able to get my refund with no problems. Great Customer Service. thanks again.. JM","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2893857#comment2893857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"JMoralesPR","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered the Hallmark Greeting Card program as a downloadable for my Mac. I didn't receive an email with download instructions. I wrote (emailed) Customer Service. Within hours I received the product key and downloading instructions. The program is now downloaded and running! The Customer Service person was identified as Sarah Gowe.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2842625#comment2842625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"RevyDavy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic Customer Service so much so, that it has to be one of the top CS I have delt with. And the items are top shelf.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2798809#comment2798809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"b0bb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In today fast pace society, we are more and more settling for internet sales that are 2nd best. Ever purchase anything that you have had an issue with? You make attempt after attempt to resolve it with a website that it appears no one is listening? You get a computer generated response but never a follow-up? Or that answering machine that gets you no where? <br><br>Let me introduce you to Sarah with Herman Street in customer support. She replied back to my email within hours. She made all possible efforts to resolve my problem with a software program that I recently purchased. We couldn't work the snag out, so she immediately without any hassle refunded my money. She represents true "customer service"! Like the old saying, \u201cIf you looked up quality and caring customer service" in the dictionary. You would see Sarah's picture working away at Herman Street.<br>","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2796143#comment2796143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"medaccess","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer Service Representative, Sarah Gowe, was very quick in answering my question about a sales tax refund. Even though the amount was very small, Sarah answered my question and made sure I got the refund quickly. I appreciate the great cusomter service! ","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2784085#comment2784085","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"mjparton1113","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After buying a video editing program mid 2011 and using it weekly 2 years later my PC had a failed Hard drive and I lost every thing including the activation code for the video editor. I had no invoices or records so couldn't re-install it.<br>I sent an email to Herman st with the approx date I paid with my name and a few hours later They had resent me the invoice activation code and even a link to re-download the editor.<br>Over all I was very impressed with the speed of service and the ease in with the information with forwarded to me even for a program that was bought two year prior","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2745315#comment2745315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"krisden","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I inadvertently ordered a Windows program instead of one for Mac. Although I was already issued a "key" to download the program Herman Street was willing to give me a full refund and allow me to purchase the correct program.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2734943#comment2734943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"maccajuk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Service from Herman Street. Lost an electronic download programme when my computer crashed. Herman Street Customer Service provided a new download at no charge and I was up and running again in 24 hours.","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2734919#comment2734919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"Colgil","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A big "YOUR GREAT" goes to Herman Street. I have ordered software from Herman Street for several years and I have always been very pleased with their service. Ordering is a breeze and downloading online products could not be easier. Just last I had a great experience with their Customer Service department. I accidentally ordered the wrong version of a software program and called to cancel the purchase. Herman Street Customer Service advised me to go ahead and order the correct software and they would refund me for the first purchase. They followed through on their promise and refunded me for my original "incorrect" purchase. I couldn't be happier. A BIG SHOUT OUT TO SARAH in Customer Service, who is a great asset to the company. I plan to order with you in the future. Sincerely, Brenda","link":"http:\/\/www.resellerratings.com\/store\/Herman_Street\/review\/2725447#comment2725447","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Herman_Street.jpg","store_name":"Herman Street","username":"bjperone","rating":"5"}, "single");){kind=link}
"DVD Cloner 2013 is great software. Works great and is easy to use.I had a question for them about the software and they got back to me immediately. Once again great product and would highly recommend this product. If your looking for a great burning software this is it. It makes a perfect replica. It takes about 35 minutes for a full DVD but without any hassle or confusion. It works better then any other software I have tried. Thank you "