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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Herman Street

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: HERMAN STREET 2425 Lincoln Avenue Ogden, UT 84401
    • Contact: Support@HermanStreet.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 8:00AM - 5:00PM MST Mon - Fri. Online Store open 24 hours a day to purchase, but customer service o
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.38/10 6.38/10
    Chance of future purchase: Rating 5.41/10 5.41/10
    Shipping & packaging: Rating 6.24/10 6.24/10
    Customer service: Rating 5.44/10 5.44/10
    Return/Replacement policy: Rating 4.11/10 4.11/10

6,877 Customer Reviews

Rating 10/10
5/5
modified review posted

"They contacted me promptly by phone to see if I needed any assistance. Very
Helpful
"


Rating 10/10
5/5
modified review posted

"Good, easy download and easy payment system. "


Rating 4/10
2/5
modified review posted

"The product itself (Bitdefender) did nothing to resolve the problem, and actually caused my computer to be slower and stall. The "help" session that contacts you then wants 119 bucks to fix your computer problems. Had to restore my computer to an earlier date to be able to use it. The dvd that I ordered with it has still not arrived, which makes no difference as this product is junk. Sounds like a scam that is designed to get you to not only buy the product (Bitdefender), but to pay an addition fee to fix your PC. And I bought 3 licenses for it. Waste of money. Should be given a refund, garbage product."


Rating 10/10
5/5
modified review posted

"you gays done a good job and thank you."


Rating 10/10
5/5
modified review posted

"Easy download. No problems.
"


Rating 10/10
5/5
modified review posted

"Software worked as needed"


Rating 4/10
2/5
modified review posted

"My dealings with the sales and customer support staff have been very good. However, I have gotten to know customer support much better than I would like - I have been in contact with them by phone and email several times a week since I bought the product. Not only can I not get the product to work, it has crashed my system so that I can only use the computer in safe mode. We are still working on fixing the problem. It has been moved to the next level of customer support. The support staff do answer the phone right away, speak clearly and in layperson's language, and are very patient and friendly."


Rating 10/10
5/5
modified review posted

"
delivery seemed very prompt in light of weather conditions. Good job!
"


Rating 10/10
5/5
modified review posted

"Good product and ordered filled and delivered on time."


Rating 4/10
2/5
modified review posted

"I don't like the application, even though it was highly rated. Does not appear to be as user friendly as Quicken. I was planning on switching away from Quicken, but have since changed my mind."


Rating 10/10
5/5
modified review posted

"Very satisfied with my purchase "


Rating 10/10
5/5
modified review posted

"I am completely satisfied with the product"


Rating 2/10
1/5
modified review posted

"Bought Net Nanny Download and it would not work. . . Saved it then installed it and it brought me to the registration page and said I needed to choose a subscription to buy when I already did that!!! So I sent an email to customer support to get the problem resolved (2 times!). Its been 8 days now and so far there has been no response... That was a waste of $31.22"


Rating 10/10
5/5
modified review posted

"Great communication and great delivery."


Rating 6/10
3/5
modified review posted

"I have No comment because I have gone back to Bullguard. Thank you. I feel they are easier to deal with. "


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Herman Street is a merchant member
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