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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 7.83/10 3,027 reviews

    7.83 / 100
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    Herman Street is a merchant member
    Herman Street participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Herman Street contact information

    • Address: HERMAN STREET 2425 Lincoln Avenue Ogden, UT 84401
    • Contact: Support@HermanStreet.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 8:00AM - 5:00PM MST Mon - Fri. Online Store open 24 hours a day to purchase, but customer service o
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 6.93/10 6.93/10
    Chance of future purchase: Rating 5.87/10 5.87/10
    Shipping & packaging: Rating 6.55/10 6.55/10
    Customer service: Rating 5.44/10 5.44/10
    Return/Replacement policy: Rating 4.39/10 4.39/10

All 3,035 Customer Reviews

Rating 2/10
1/5
modified review posted

"The tech person that came online to operate my computer remotely and talk on the phone was pushy, used scare tactics, asked for all my credit card information saying it was for confirmation purposes and under the guise of showing me programs made charges to my credit card without my permission.

I will not use Herman Street again.
"




Rating 10/10
5/5
modified review posted

"No issues, product delivered as agreed"


No Avatar
Cleveland OH
Rating 6/10
3/5
modified review posted

"I had to call Herman Street FOUR TIMES in order to get my order filled correctly. I felt that this was totally uncalled for and they were charging me for items I did not ever receive."


Rating 10/10
5/5
modified review posted

"Paid for the software, downloaded the software, installed the software, and used the software; all with no negative experience.

What more can you ask for!!!!
"


Rating 10/10
5/5
modified review posted

"Just changed my anti-virus from McAfee to BitDefender anti virus. Till now its been a good experience and hopeful of it keeping the promise. It is very easy to shop with you guys and very user friendly."


Rating 10/10
5/5
modified review posted

"fast realible good price service"


Rating 10/10
5/5
modified review posted

"Application worked well with Win 8.1. Interface very easy to use. Good price - delivered electronically"


Rating 10/10
5/5
modified review posted

"The web site was easy to navigate."


Rating 10/10
5/5
modified review posted

"No problem everything went smooth. Would order again. "


Rating 10/10
5/5
modified review posted

"Very easy web site to navigate, easy to order what you want , I had no problems downloading software and activation was easy, Recommend Highly"


Rating 2/10
1/5
modified review posted

"Item back ordered. Bad deal and poor communication...."


Rating 8/10
4/5
modified review posted

"I had a little difficulty in getting it to download."


Rating 10/10
5/5
modified review posted

"GREAT!!! product it is the best I've run yet."


Rating 10/10
5/5
modified review posted

"Very easy to deal with. Thanks"


Rating 2/10
1/5
modified review posted

"I paid for "BitDefender"14 days ago, I tried many attempts to download and failed every time. I called the tech numbers serveral times and they did not solve my problem. I had a hard time listen with their foreign accents. They said several times they would e-mail me assistant in downloading which I never received by e-mail. I have been gettting Internet protection with Kaspersky, I should have stayed with them. There is no real way to get in touch with Herman Street. This sucks!! I want my visa charged back to my account. I do not recommend this site to anyone searching for Internet protection. I now highly recommend "Kaspersky Internet Protection", so much for the highly rated BitDefender."