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Stores > Herman Street
  • Herman Street

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      84401
    •  
    • BUSINESS HOURS
      8:00AM - 5:00PM MST Mon - Fri. Online Store open 24 hours a day to purchase, but customer service o
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      Support@HermanStreet.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Herman Street by clicking a star below.
Rating 2/10
1/5
2017-09-06

HOPELESS! Bought software. Need to reinstall. Doesn't respond to requests for assistance!

"Paid for software from these people. Need to reinstall the software. The link they sent me redirects to a spammer. DO NOT BUY FROM THESE CROOKS!"



Rating 10/10
5/5
2017-08-21

Highly recommend

"Fast shipping and great quality! Highly recommend""


Rating 10/10
5/5
2017-08-21

experience

""lace I ordered beautiful customer service excellent will use company again "


Rating 10/10
5/5
2017-08-20

Delivered On Time with the Best Price

""This is the best place to buy Audio products. Best price on the net with fast free delivery!""


Rating 10/10
5/5
2017-08-20

beautiful

"lace I ordered beautiful customer service excellent will use company again"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-21

Power Director

"Bought software - never received key or responses to mails"


Rating 2/10
1/5
2016-01-15

Bad Customer Service

"I have been trying to install my DVD Cloner. I can not get any information.

"


Rating 2/10
1/5
2016-01-11

"After making a purchase I received a receipt Number with a confirmation email to follow. Guess what no confirmation mail. I have now sent 3 emails to customer services. And again no response. $99 wasted unless someone on Herman street end wakes up and does their job."


Rating 2/10
1/5
2015-12-11

"I sent in a request for a refund. I got an automatic response. Then I got a response saying someone would be in touch. I responded. Then I got response saying that since I had not responded, they were closing the ticket. I responded. Then got a survey to judge my satisfaction. I guess that could be called chutzpah. I have no idea what to do next. It may be that there are no human beings answering customer service complaints at Herman Street.

Herman Street did not ask me to write this review. Should I check or not check be box below?
"


Rating 2/10
1/5
2015-11-07

"The software downloaded and installed just fine but never received the activation codes. I cut them a break on the the first order but to have it happen again on the second order; there's a problem. Customer Service resolved the issue the following day but that's of little consequence when you are in the middle of an upgrade or build and need it NOW.

I also found there is no "My Account " link on their website so the only way to get there is re-login if you want to verify information. I think it's safe to say I won't be ordering from them again.
"


Rating 2/10
1/5
2015-10-02

"Consistent with previous experiences listed. Stay away. Download doesn't go and they push you back to the software maker for assistance. Don't know if it's a scam but certainly a big waste of time."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-09-02

"Exceptional service all the time."


Rating 2/10
1/5
2015-08-19

"Paid by credit card and went to download the software and it immediately told me I needed an upgrade in order to work on my operating system. I went to the website of the publisher of the software and they had it also on sale so I downloaded it, paid for it, and asked Herman Street for a refund. This is what Celestine Wynne told me:

Thank you for contacting Herman Street. I apologize but when it comes to downloads, we are only allowed to refund if he software is defective and you have attempted to work with technical support to resolve your issues.

Thank you,
Celestine Wynn
Customer Service Representative
Toll Free: (866) 648-2140
251 20th Street, 2nd Floor | Ogden, Utah 84401

The fact is: I never downloaded it! I did make the attempt, but it stopped and told me I needed the upgraded version. Anyway, and this makes me extremely upset. Obviously, I will not be doing any more business with Herman Street and I will be telling everyone about this scam. As a note of interest, I meet and talk with approx 100 people a day. As the topic comes up, they will know.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-08-18

"still haven't gotten it to work"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-08-15

"product did not down load onto my computer asked them for a refund well with in 30 days - the next day infact, they took weeks to get back to with refusal so very dissatisfied with Herman Street."


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