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"I ordered the Sony 70-200 f/2.8 lens from Henrys because they had by far the best price available in Canada. I placed the order Sunday, it shipped Wednesday and arrived Thursday. The lens was factory-sealed, with all accessories in their original packaging. The whole thing was very well-packaged: the manufacturer's box was surrounded in bubble-wrap and then placed in a generously-sized box lined with shredded cardboard -- a practical and environmentally-friendly alternative to styrofoam pellets!
A few days after it arrived, I found a store in Montreal advertising the lens for $150 less. I emailed Henrys and they processed a credit to my card: no hassle, no questions asked.
"Beware of Henry's they will sell you open box items at regular prices. I bought a high-end Canon DSLR camera and when I came home I found out that it was open box because it was missing an accessory, and the plastic wrappers did not come sealed. When I explained that to them in one of the stores, they thought that it was my fault, and would not offer a refund or exchange unless I pay a restocking fee. Crooks!"
"i ordered a sony camera case LCS-VCC for my HDR-FX1000 camera. Item was reasonably priced, Out for shipping same day ordered, packaged well & arrived in five days. Will definitely dela with Henry's in the future. "
"Ordered a Canon EF 55-200mm II lens from one of their Ebay auctions on Saturday. After realizing this was not the image stabalized version I sent an Email Sunday requesting the order be canceled before it shipped since they were not working the weekend. I get an Email Monday telling me it was too late to cancel the order. They told me that they had 250 orders to fill that morning and sent mine in before they read my Sunday Email requesting the cancellation and once it was sent in it could not be stopped?? This was only an hour or so later, I doubt the lens had already been packaged and placed on a truck and I'm guessing the order could have still been stopped.It was my mistake to order it to begin with but I would think you would check your Emails in the order they are received in which case all of this could have been avoided.They are willing to accept return of the item once it gets to me but now I'm out the shipping cost regardless. I'll probably just accept it an try to resell on Ebay but I didn't feel like they worked very hard to help resolve the issue."
This review was modified by brudez on December 16 2008 07:44:49 AM
"I purchased a 28-135 minolta lens from Henry's, since the ones I've tried had a little 'grind' during zoom, and they didn't mention that the one they were selling had one.
I received the lens and yes it had the 'grind', which made me think maybe all of these lenses have it. I asked to return it, and they were very nice and polite about it, refunded my full cost and shipping BOTH ways, without even asking a copy of the receipt (of course the amount was on the shipped box itself).
You can see when a company is good when they have to deal with returns, and especially when they have to pick up the tab. Henry's were ABSOLUTELY OUTSTANDING, the best service and treatment I've received from any online seller when I had a problem (B&H comes close).
"I ordered the ever elusive Casio Exilim EX-f1 slow mo camera. The item was received fast and packed well from Canada (I'm in the US). Thanks Henry's, I will definitely order again. Beware of other sham dealers from the New York area. Search Reselleratings for: Preferred Photo (scam) and ShopCartUSA.com (scam with fake ratings)"
"I purchased a LowePro filter case on Ebay through Henry's. A fair price and good delivery time. The product was in new (excellent) condition as advertised and they answered all my questions via email."
"This is the second time I've bought from Henrys and this experience is even better than the last time. 2 transactions and I made a mistake each time which Henrys fixed up for me ... pleasantly ! They will have ALL my online business for camera equipment. I wish everyone could have the same "luck" as I've had with them."
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![Share](javascript:share_rating({"review_body":"I ordered the Sony 70-200 f\/2.8 lens from Henrys because they had by far the best price available in Canada. I placed the order Sunday, it shipped Wednesday and arrived Thursday. The lens was factory-sealed, with all accessories in their original packaging. The whole thing was very well-packaged: the manufacturer\u0027s box was surrounded in bubble-wrap and then placed in a generously-sized box lined with shredded cardboard -- a practical and environmentally-friendly alternative to styrofoam pellets!<br><br>A few days after it arrived, I found a store in Montreal advertising the lens for $150 less. I emailed Henrys and they processed a credit to my card: no hassle, no questions asked. <br><br>I would definitely order with them again!","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/599345#comment599345","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"vanariesboy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware of Henry\u0027s they will sell you open box items at regular prices. I bought a high-end Canon DSLR camera and when I came home I found out that it was open box because it was missing an accessory, and the plastic wrappers did not come sealed. When I explained that to them in one of the stores, they thought that it was my fault, and would not offer a refund or exchange unless I pay a restocking fee. Crooks!","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/489394#comment489394","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"jaeteriusd","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i ordered a sony camera case LCS-VCC for my HDR-FX1000 camera. Item was reasonably priced, Out for shipping same day ordered, packaged well & arrived in five days. Will definitely dela with Henry\u0027s in the future. ","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/483628#comment483628","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"mach171","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Canon EF 55-200mm II lens from one of their Ebay auctions on Saturday. After realizing this was not the image stabalized version I sent an Email Sunday requesting the order be canceled before it shipped since they were not working the weekend. I get an Email Monday telling me it was too late to cancel the order. They told me that they had 250 orders to fill that morning and sent mine in before they read my Sunday Email requesting the cancellation and once it was sent in it could not be stopped?? This was only an hour or so later, I doubt the lens had already been packaged and placed on a truck and I\u0027m guessing the order could have still been stopped.It was my mistake to order it to begin with but I would think you would check your Emails in the order they are received in which case all of this could have been avoided.They are willing to accept return of the item once it gets to me but now I\u0027m out the shipping cost regardless. I\u0027ll probably just accept it an try to resell on Ebay but I didn\u0027t feel like they worked very hard to help resolve the issue.","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/427083#comment427083","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"brudez","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a 28-135 minolta lens from Henry\u0027s, since the ones I\u0027ve tried had a little \u0027grind\u0027 during zoom, and they didn\u0027t mention that the one they were selling had one.<br><br>I received the lens and yes it had the \u0027grind\u0027, which made me think maybe all of these lenses have it. I asked to return it, and they were very nice and polite about it, refunded my full cost and shipping BOTH ways, without even asking a copy of the receipt (of course the amount was on the shipped box itself).<br><br>You can see when a company is good when they have to deal with returns, and especially when they have to pick up the tab. Henry\u0027s were ABSOLUTELY OUTSTANDING, the best service and treatment I\u0027ve received from any online seller when I had a problem (B&H comes close).<br><br>Kudos to Henry\u0027s!","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/391911#comment391911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"capricornis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the ever elusive Casio Exilim EX-f1 slow mo camera. The item was received fast and packed well from Canada (I\u0027m in the US). Thanks Henry\u0027s, I will definitely order again. Beware of other sham dealers from the New York area. Search Reselleratings for: Preferred Photo (scam) and ShopCartUSA.com (scam with fake ratings)","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/381277#comment381277","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"the-ghoul","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a LowePro filter case on Ebay through Henry\u0027s. A fair price and good delivery time. The product was in new (excellent) condition as advertised and they answered all my questions via email.","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/273726#comment273726","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"asukw","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They did a great job shipping to me quickly. The battery was new, just as promised, and works great!","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/264749#comment264749","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"yingyang0","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the second time I\u0027ve bought from Henrys and this experience is even better than the last time. 2 transactions and I made a mistake each time which Henrys fixed up for me ... pleasantly ! They will have ALL my online business for camera equipment. I wish everyone could have the same \u0022luck\u0022 as I\u0027ve had with them.","link":"http:\/\/www.resellerratings.com\/store\/Henry_s\/comment\/264143#comment264143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Henry_s.jpg","store_name":"Henry\u0027s","username":"snuggles","rating":"5"}, "single");){kind=link}
"I've ordered many items from Henry's
Mostly backdrops
Good prices and fast shipping"