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This Company is CROOKED
"I ordered a Lilliput 329W 7" Super FPV single Receiver Monitor from Helipal, when it arrived it was in a box for a Lilliput 339DW 7" Super FPV Monitor w/ Dual Receivers and IPS Panel and when you moved it around something rattled around inside. It didn't work of course so when I contacted them they told me to make a video about my problem, WTF!. I told them I didn't have time for that so they told me to send it back, at my own expense, so their technicians could check it out. It cost me 1/3 of what I paid for it to send it back with Canada Post and I wrote the invoice # down inside the box like they requested. After sending it back I let them know it was on it's way and that is when they asked me for a tracking #. It turns out that after paying $55 with Canada post you don't get a tracking # so then I knew I was screwed. I never did hear from them again about receiving the monitor so now I am out for the cost of the monitor and the shipping. PAYPAL wouldn't do anything to help me either, so much for protecting the customer. I cancelled my paypal account and will do everything I can to get the word out about HELIPAL. I have learnt my lesson, now I will only by products in Canada and the USA. "
Bind and Brick
"I bought a drone that was supposed to be setup and tuned bind-and-fly.My drone arrived with one of the standoff screws not attached. Once I bind the drone I discover it makes annoying beeping and is not set up to fly.I'm not a technician, it would have only taken them several minutes to set it up and check it.Now hellipal wants me to set up drone at my end but does not provide support or even a link to software I could do it with. "
"Order placed on 2/7/16, did not ship until 2/13. As of 2/27, have not received item yet. Emailed about long ship time, told that it is Chinese New Year! Order from an American Company!"
Worst Experience Ever
"Ordered a SRD-250 Type A Drone on a Friday. Received a sucipicious email on Sunday asking for more credit card information even though I paid through Pay Pal. Replied with the information only to find out nobody was going to work the next 4 days. Ordered on Friday, received email reply on Thursday of following week when they returned to the office, then they started packaging my shipment. In total it will take well over 10 days to recieve my order that cost over $200 in shipping. Worst customer service experience ever. Look elsewhere."
Top class service and great products!
"I've made two separate orders with Helipal, one was the SRD280 racing drone (great drone) with a FPV monitor that was ordered on a Saturday, despatched Monday and was at my door Thursday. The second order was for some spare parts and accessories that was also at my door within 5 working days. Overall was very pleased with the service and products provided. Would highly recommend. One bit of advice i would give though is if buying a drone or any other flying RC model do yourself a favour and order some spares such as spare screw packs and spare arms as it is inevitable you will have some crashes and airmail from China will likely cost far more than the actual spares should you need them shipped later. "
"Poor customer service, they won't respond to my emails about issue raised - charger doesn't work properly. Can't get any information about a product they sold me. shipping, service charges was 60% of the value of the item!"
"HeliPal has been a gem during my process for purchasing a Helicopter and subsequent purchases there after. My first purchase arrived quickly with no issues whatsoever. The batteries for the heli were having issues so I emailed HeliPal about the issues, they were INCREDIBLE! They sent me 2 new batteries and a new charger and asked to test out which ones would be better. I then sent back the old ones and everything was great...but then I broke my heli. I contacted HEliPal again to ask for help on which parts I should purchase, I had 2 people corresponding with me to get me help, and they are so thorough with great information! I decided to just purchase a new one but I didn't need the batteries or the charger so I asked HeliPal what I could do, 2 employees have been helping me and they are going to remove the batteries for me and give me a refund of $25 because of removing the batteries and the charger. AMAZING CUSTOMER SERVICE!!!"
"SCAM SCAM SCAM BE AWARE!! I purchased a battery for my RC helicopter and it never shipped nor did I get a confirmation email. It charged my account and when I contacted them they never replied back. DO NOT USE THIS SITE!! Spend the extra money on Amazon. "
"Thanks Helipal! Everything was resolved with great customer service. I defiinitely recommend helipal.com. "
"If I were you, I would go somewhere else for my hobby supplies. The customer service from the store is not good and their policies show more of a self-interest instead of interest in the customer. I ordered some motors and a few other parts for a DJI Phantom 2. They said they were in stock, however more than a week went by and they had not been shipped yet, so I took the initiative and called. They told me that they would be coming in on Thursday or Friday. The weekend came and still no shipping confirmation. Meanwhile, since my order had not shipped I decided to cancel one item from that order... that had not yet shipped. They charged me a five dollar restocking fee for an item that never left their store. Finally, I got a shipping confirmation the following Tuesday for an order that should have shipped two weeks previous.Overall, not a great experience. I actually would spend a little more at a place like hobby King instead of using this store again, although, actually are not the cheapest on all items."
"Excellent web site, great line of products at a reasonable price. Prompt response on inquiries and help issues. Very Fast delivery from China to US, quicker than domestic us deliveries. Keep up the great work ......and low prices."
"I placed my order for my helicopter and after i did i of course went back and did some more looking around an decided to upgrade to a better transmitter, no problem sent email and they quickly responded with instruction to make that happen,very happy with my overall experience with Helipal,I received my order quicker than orders with things placed here in the states.I will be doing more business with Helipal for all my RC needs.Thanks again Chris S. "
"Great communication, very fast and professional. Will certainly order from HeliPal again!"
"I ordered a quadrotor and a few parts from Helipal. After a few days of my order in 'packing' status I emailed their customer support inquiring if there was a delay. They replied that evening and the said the order was ready to be shipped, but they had noticed that one of the parts I ordered wasn't compatible with the quad I'd ordered and suggested the compatible part if I'd like to switch it. I replied thanking them for their quick response and taking the time to make sure my order was no only ready, but made sense. They confirmed they would switch the parts and get it sent out. A few hours later I had a tracking number generated by their shipping system emailed to me, then a customer service rep sent me a copy of the revised invoice and the tracking info. Their staff is incredibly professional, polite, and even downright friendly. I'm very excited to add this quad to my collection and I tried to place orders with 3 other retailers trying to save a buck and wasted weeks of time before finding Helipal, who conveniently had just dropped the price by $100, so I ended up with the best deal, from a reputable retailer that has outstanding service. I can't be more satisfied. "
"Placed an order 05/30/2014, website said delivery 3 -4 days, status showed packing same day, one week later status shows packing.All attempts to inquire when products will ship have gone unanswered.A simple explanation of why the order has not shipped is all I was looking for but apparently customer service is of no importance.Considering i am just getting started in this hobby and can see myself spending considerably more than my original $3000 order, I would think that they would want to work with a new customer.I CAN NOT recommend helipal.com nor will I ever purchase product from helipal.com agin.Saving a few $$$ is not worth the less than terrible customer service they provide."