1/5

posted May-21-2013

"Hi there!
I bought a leopard motor (LBP3660-B-4650-2D) from helipal they sent me the wrong motor LBP3660-4650-2D) not sealed as I paid for, i wrote an email and they didn't respond until I contacted them on the phone (yes, I called them to China) then they sent me an email saying they were sorry but not looking for a solution, pulling that they are humans and we all make mistakes, after a back and forth and me telling them that i was going to do this, leave a bad review in every single site i could, then they accepted to get the motor back and send me the right one that suddenly went out of stock. So i gave them a few solution that could work for them and for me because sending the motor back to china is more expensive than the motor itself. When everything was looking to have a solution good for both they sent me an email telling me that the motor they sent me could be use n the same application than the one that I paid for.
I hope the rest of the reviews here are from there friends because my shipping took almost a month, they didn't care about the customer. i wont buy anything else from them even if they are the only people having it.
They are not a good company, no good customer care, no respect for people."

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5/5

posted Apr-11-2013

"I have worked with the Helipal Support Team and found them to be helpful.
We had a problem with one of the items and they are resending
a replacement. "

This review was modified by bjr27519 on April 17 2013 06:37:05 AM

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5/5

posted Jan-26-2013

"I am completely satisfied with their product line, and their fast delivery times. Especially after I have crashed a few times and needed replacement parts. I also appreciate the online how to videos.
I highly recommend HeliPal."

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2/5

posted Jan-15-2013

"I ordered a Walkera V450D01 V2 from Helipal via PayPal using my bank debit card. After taking $450 USD out of my account, they said they cannot verify my identity (because my email address was not verified with PayPal, even though they already had my money!) and refused to ship nor refund my money. So I filed a claim with PayPal. After getting notice from PayPal, HeliPal said they would send the order and send extra items if I canceled the claim with PayPal. I reluctantly canceled the claim, not knowing I could never reopen it, and had them ship. I received the order with a busted switch on the Devo 10. The box had no damage but the plastic over the radio was not snapped in, perhaps from someone testing it. HeliPal wanted me to PAY to send the defective radio back (from US to HK). After many emails back and forth, they agreed to send a new switch with connector and spare parts to cover my cost of having hobby shop install. Received new switch w/o connectors and now have to pay more to have someone smolder it in. Even with the extra spare parts, this was not worth buying out of the country. HeliPal is one of the WORST companies thaT I have ever dealt with! They did not keep any of their promises and took the cheapest way out every time. This is probably not the kind of company Walkera wants representing itself. I only wish there were more US resellers or retailers of this product."

This review was modified by LonB01 on February 08 2013 10:30:20 AM

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5/5

posted Aug-31-2012

"I am very pleased with my order from HeliPal. The order was prompt and delivered faster than I anticipated. Tracking number was provided and I was surprised to see the order go out the same day that my order placed.

I have not yet tried my quad copter yet but I am sure I will be as pleased with it as I am with the great service.

Thanks Helipad I will recommend ordering from you to all my friends!

Sincerely,

Ryan Massette"

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5/5

posted Aug-30-2012

"The best thing I can say about these guys is that they are halfway around the world from me but yet it feels like they are based in Kansas. Last night I ordered several parts from them using their Speedpost shipping option. I checked online this morning and it had already shipped and was due to arrive tomorrow via FedEx. The right parts at a low price with $20 2-DAY shipping from China. That's incredible and well done...!"

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5/5

posted Aug-27-2012

"It, was a pleasure ordering from HeliPal.The ordering procedure was very easy to follow, and the payment process was quick. I, received an order confirmation in a short period of time. I, requested that the entire order be placed in one box. I, received an e-mail regarding how the shipment would be packed. The package was delivered on time. After receiving the package, I received another e-mail, making sure everything with the order was alright. I, will deffinately order from them again"

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5/5

posted Aug-10-2012

"I purchased the Nine Eagles Solo Pro 270 Deluxe. My order was shipped and delivered extremely fast. Customer service is excellent. They are professional and prompt in there responses. The web site is very user friendly and item descriptions in depth. This is where I would recommend anyone to go for there R/C needs."

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5/5

posted Aug-08-2012

"i am so impressed with the speedy service! i placed my order late Friday night and by 9am Monday morning i had it!!! the service was amazing. thank you again...."

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5/5

posted Aug-06-2012

"Received a great product much faster than expected. Customer support was prompt and professional. They really helped me spend my money on exactly what I was looking for. "

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5/5

posted Aug-02-2012

"I have been very pleased with HeliPal's turn around of orders.
I have placed several orders from them and have revceived the shippments with 2-3 days. Thank you HeliPal!!"

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5/5

posted Jul-26-2012

"I was very surprised at how quickly my order was processed and shipped. The heli I got was well assembled. I tested every bolt and nut and found no defects. The customer service I received when I had a question was answered quickly. I am very happy with my purchase and experiance with helipal."

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5/5

posted Jul-18-2012

"I am impressed and delighted. The ordering process was quite simple. Items ordered arrived quickly and precisely as promised. I wondered if my order would arrive with the correct electric plug for my country. My concern was unwarranted. Everything was perfect. Care was taken to safely pack everything.

Appearance of the items is stunning. I purchased the Walkera DEVO 12S 12-Channel 2.4 Ghz Digital Radio System, the Walkera HM V120D02S V2 Helicopter, and a Micro Screw Driver Box Set. Each product exudes exacting detail and superb quality of craftsmanship.

Certainly, I am pleased and enthusiastically recommend buying from HeliPal."

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4/5

posted Jul-16-2012

"I am an avid RC Heli purchaser. When I do crash and burn Helipal has been the easiest and fastest company to deal with getting repair parts. I have purchased complete Helicopters from the other dealers but when I go to buy parts they are always out of stock! Not Helipal, they always have what I am looking for, and ship quickly. I recommend using them, and they are less expensive!"

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5/5

posted Jul-14-2012

"great service, communication and fast shipping, thanks"

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