Very quick to respond and ship out the order. Good prices and easy to use web site

My first order. Product arrived by FedEx in good time considering it crossed the continent diagonally. Outer box was pristine. Some brown paper provided enough padding considering the Thermalright Ultra 120 Extreme cpu cooler was well protected in its' box. I cut the round tape tabs myself on the retail box, then noticed the inner heatsink box had been opened. That scared me. I've looked the outer retail box over and have to think I got a factory seal. The heatsink hardware plastic bags had been opened as well and that was REALLY scary. Happy ending though; it's all there, the cooler is perfect with original plastic on the base and unopened Chill Factor thermal compound. I'm happy and would shop with The Heatsink Factory again.

These guys set the benchmark for best customer service. I have dealt with hundreds of vendors and not a single one of them can match the quality service Heatsink Factory produces.  
 
I ordered a Noctua heatsink and unfortunately it didn't perform the way I had anticipated (not Heatsink Factory's fault). I emailed them asking if they had any suggestions on how I could improve the cooling. They were great at offering suggestions and when I decided that the heatsink wasn't going to work, they offered to take care of me, no questions asked.  
 
They are very prompt to respond and a complete class act. My situation could have potentially turned into an ugly one but they didn't miss a beat and went well out of their way to make sure I was satisfied.  
 
I look forward to buying more products from them in the future and have the peace of mind knowing no matter what, I will be taken care of.  
 
I would put my reputation as an IT Professional on the line recommending these guys to anyone.

Very good product and service. Items were shipped promptly, packing was professional, website was easy to use, and inventory and selection was very good. This is one of the better online tech vendors I've used. I highly recommend them.

Great selection, good prices, and tremendous service.  
 
I placed an order for a Noctua NH-U12P SE2 (hard to find) and 6 Nanoxia fans on Friday at aproximately 3:35PM EST. In less than 30 minutes, I received an email stating that the item had been shipped with FedEx tracking numbers.  
 
I received the order on Monday by 12 - pretty solid service if you ask me.

Heatsink Factory received my order for a Prolimatech Megahalems cooler and Noctura NF-S12B FLX fan on Friday @ 1:51 PM. Shipped USPS priority mail(from Idaho to Arizona)the box arrived Monday @ 2:00 PM.  
 
Before I placed this order I ordered a mobo, cpu and graphics card from Newegg for a new build. Well, the Newegg order is scheduled to arrive on Wednesday. I'm not complaining about Neweggs shipping but there is a point to this. Heatsink Factory was open for business on Saturday and I believe they got the package over to USPS before the end of that day.  
 
The Prolimatech Megahalems is hard to find. There are only 5 vendors in the USA. Two of them don't sell fans, one was out of stock and the last one did not offer the Noctura NF-S12B FLX, which comes closest to the cooler specs of 1200 rpm and 57 cfm.  
 
If you are looking for a Prolimatech Megahalems, use Heatsink Factory and experience their exceptional customer service firsthand.

Very easy to check out. Price was one of the best on the web. Shipping was prompt. Item came in perfect condition with no damage to internal packaging.  
 
Great seller!  
Michael

Heatsinkfactory.com rocks! They definitely have a large selection of quality products at good prices. I ordered a thermalright true black 120 Rev A CPU cooler. I had a little bit of a problem with the website getting the arctic silver and fan I ordered with the heat sink to apply to my shopping cart. After about the 3rd or 4th try I was able to get them included. I got my order sooner than expected, and everything was there, and in perfect working order. I would definitely recommend this site to everyone I know who's in the market for a cooling solution.

There were some issues with completion of online order form, but once done the order was processed quickly and correctly. Although the adhesive flap on the shipping box was not closed, the products remained inside and arrived undamaged (thank you USPS). Despite these glitches, I'd order again from this company.

Although I didn't buy much from this site, their shipping was quick! My order went through that same day, and it was out the door before I even got home from work. The prices were very competitive.  
 
The selection of items aren't the greatest in number but it is made up with the high quality items in their stock.

This review was modified by its author, asianwrx, on 8/19/09 8:14 PM.

Item (Innovation Cooling Diamond "7 Carat" Thermal Compound - 1.5 Grams) was priced right and shipped promptly. After two months use, I can say it performs at least as well as advertised.

Very prompt shipping! exactly what I asked for at the best price out there.

Quick delivery. High Quality product as advertised. It is one of the few high end after market coolers that fits in the ANTEC Skeleton. Sweet.

Shipped out quickly (unfortunately slow FedEx ground service to MA from WA) but very acceptable shipping time. Best price on the product I could find and brand new. Very pleased and will check out again for future purchases. Provided tracking number, big plus there!

Excellent experience. Easy to order, detailed information, decent price, same day shipping, received everything as ordered.