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"I order May 13th with a $10 off coupon code that went through when i made my order.
I then did not get an email with my receipt, however 5 days later, i got an email saying that my order was shipped without a price by the way. When i receive the grill, the receipt says full price!! I called customer service and they told me that the coupon is only good for order over $25. However my order did go through with the $10 off coupon.
"I have been with this club as a valued member, yeah value for them not me, since many years now.
I recently purchased a pair of shoes, ok, everything was ok, but I notice that less then a month later the shoes are reduced in there catalog, i call for a refund. Well quess what I missed the 60 days by 15 days, so no refund.
Ok, then couldn't they give me a break, as a valued member, no, so I then asked to cancel my membership, well sure, but wouldn't you know I saved so much on my items, as a valued member, and I did spend a lot of money, they said that my cancellation refund on the remaining 7 months or so could not be refunded as it was covered on the savings I had made from being a "valued" member. LoL, you got to be joking Heartlessland.
So much for being valued? i wrote them an email explaining that I will now save a lot more money searching on-line, and at other walk in stores.
Thanks, but no thanks, and you should avoid too. "
"I ordered a Cuisinart toaster oven from Heartland because they had the lowest price on the web. After I submitted my credit card information and clicked confirm purchase, a $2.99 processing fee was added as was $9.99 for an extended service agreement which I did not order. The oven is supposed to be in a large box with styrofoam packing (as in the oven I later bought). The oven from Heartland arrived minus Cuisinart's packaging in a box just large enough for the oven to fit in, with the oven wrapped in a single layer of thin bubble wrap. It seemed as if it were packed to assure damage in shipping. And the oven was indeed damaged- the door was completely off the oven and the glass was broken. The company agreed to refund the purchase price minus shipping, could/would not refund the cost of the extended service agreement, would not pay for return shipping and demanded that I insure the package (for an already broken item). I don't know as yet if there is a restocking fee. I have filed a charge dispute with my credit card company. I surmise that the oven was already damaged when shipped (why else would it have been removed from it's original packaging) and my guess is that someone else will be getting this same oven in a future transaction with Heartland."
This review was modified by reweaver on January 17 2008 06:27:11 AM
"Got two record players,and they are both defective,returned one,had to pay $35.00 to ship it back, and have to wait a month to get the new one. Avoid their electronics like the plague. Their customer service came off very smug and uncaring. I used to love them, now I hate them. Never sending them my money again."
"Worst customer service experience in years! I ordered an item then learned a family member had purchased a similar one as a gift. So before the Heartland order arrived, I called Customer Service to explain and asked how to return without incurring shipping. Was told to refuse at the door or take it to a UPS center if I missed the driver. Sure enough, I missed the driver. Next day, took the unopened package to a UPS center (Staples). Got a return tracking slip. Three days later, the same package arrived at my door, again while I was not home. Called Heartland. A person identifying themselves as a supervisor had no patience for the story. Attitude, attitude, attitude! Although a Heartland customer for over 17 years, no offer to help with the postage or simply to understand that I simply did what a Heartland rep. told me to do; and which should have been logged on my order screen. Bottom line: besides the aggravating interaction with a so-called supervisor whose impudence is trumped only by a company that has apparently lost 'heart' for its customers,it's costing me $8 dollars for shipping. And BTW: I learned and confirmed,that Buy.com has exactly the same item (refurb. GPS) at $45 dollars less. I urge you to be very careful with what the 'real' cost of dealing with Heartland America is. Other dissatisfied customer reviews are worth paying attention to. No wonder Heartland does not subscribe to customer review services like this one."
"I placed two separate orders on March 7 2010 It is now June 5 2010. I have not received them. They keep saying my orders are back-ordered yet they are still selling them, (Carpenter Jeans) It has been over three Months! I have called customer service numerous times but that was a waste of time. They are all like broken records, saying my item is back ordered and will ship next week. Next week has never come. I will never, ever order from them again!"
This review was modified by jeff and sue on June 06 2010 07:46:52 AM
"I tried to order from Heartland America, order number above. First item was "no longer available". Second item was ordered and it took 3 days for the order to be confirmed. They said it takes that long to verify my credit card information. How'd you like to stand in line at Wal-Mart for 3 days to buy something with a credit card.
So, the order goes through and it was immediately backordered until the 17th. Called on that day and they said it was backorderd until the 25th. I cancelled the order. This was all a result of receiving a catalog that said "we want you back". This is not the way to get get customers back. "
"Received two broken security cameras from Heartland America. The return process is involved and difficult. When I called the company to discuss it the customer service rep was short and nasty with me. When I mentioned how inconvenient this was for me she hung up on me. I called again and the next person did the same thing. So I cancelled all further contact with the company over the process of several more calls and drove to the post office and returned the cameras at my expense and also tracked them. The cameras arrived two days later back at Heartland America. I called and confirmed it with them and asked when I would be credited for the returned merchandise. They said in a couple of days. I called back this evening and found I still have not been credited for the return, but instead they have shipped out two more cameras. I could not believe it and again the customer service rep refused to apologize and acted put off that I was upset I was getting more defective merchandise from Heartland America. She was extremely rude and not the least bit contrite at putting me through further hassles. I called my credit card company who again contacted Heartland America and the woman was again nasty and short with me. It's not my fault they sent broken merchandise, nor is it my fault they sent out more cameras when I told them no less than ten times I didn't want anything else from them. I will never do business with this company again. EVER! And I would highly recommend others avoid them as well. They are horrible."
"Dissappointed. I doubt this is a 'Prodigy' Acoustic Guitar. It is more of a childs guitar than an adults. There are no markings other than a small 'Made In China' sticker on the back of the neck. It looks like I was sent a customer returned guitar, as it has scratches on it. Since it would cost more than what I paid for it to return it, I will keep it and chalk it up to experience. I will go to the local guitar center and buy a real name brand guitar."
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posted Oct-16-2009 
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![Share](javascript:share_rating({"review_body":"I have been with this club as a valued member, yeah value for them not me, since many years now.<br><br>I recently purchased a pair of shoes, ok, everything was ok, but I notice that less then a month later the shoes are reduced in there catalog, i call for a refund. Well quess what I missed the 60 days by 15 days, so no refund. <br><br>Ok, then couldn\u0027t they give me a break, as a valued member, no, so I then asked to cancel my membership, well sure, but wouldn\u0027t you know I saved so much on my items, as a valued member, and I did spend a lot of money, they said that my cancellation refund on the remaining 7 months or so could not be refunded as it was covered on the savings I had made from being a \u0022valued\u0022 member. LoL, you got to be joking Heartlessland. <br><br>So much for being valued? i wrote them an email explaining that I will now save a lot more money searching on-line, and at other walk in stores.<br><br>Thanks, but no thanks, and you should avoid too. ","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/506173#comment506173","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"condon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dont buy from this store ever again they cancel orders with no reason given. They have poor customer service. Never ever buy from them","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/489070#comment489070","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"cheepguy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Cuisinart toaster oven from Heartland because they had the lowest price on the web. After I submitted my credit card information and clicked confirm purchase, a $2.99 processing fee was added as was $9.99 for an extended service agreement which I did not order. The oven is supposed to be in a large box with styrofoam packing (as in the oven I later bought). The oven from Heartland arrived minus Cuisinart\u0027s packaging in a box just large enough for the oven to fit in, with the oven wrapped in a single layer of thin bubble wrap. It seemed as if it were packed to assure damage in shipping. And the oven was indeed damaged- the door was completely off the oven and the glass was broken. The company agreed to refund the purchase price minus shipping, could\/would not refund the cost of the extended service agreement, would not pay for return shipping and demanded that I insure the package (for an already broken item). I don\u0027t know as yet if there is a restocking fee. I have filed a charge dispute with my credit card company. I surmise that the oven was already damaged when shipped (why else would it have been removed from it\u0027s original packaging) and my guess is that someone else will be getting this same oven in a future transaction with Heartland.","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/357232#comment357232","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"reweaver","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Got two record players,and they are both defective,returned one,had to pay $35.00 to ship it back, and have to wait a month to get the new one. Avoid their electronics like the plague. Their customer service came off very smug and uncaring. I used to love them, now I hate them.<br>Never sending them my money again.","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/597315#comment597315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"seriously pissed","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst customer service experience in years!<br>I ordered an item then learned a family member had purchased a similar one as a gift. So before the Heartland order arrived, I called Customer Service to explain and asked how to return without incurring shipping. Was told to refuse at the door or take it to a UPS center if I missed the driver. Sure enough, I missed the driver. Next day, took the unopened package to a UPS center (Staples). Got a return tracking slip. Three days later, the same package arrived at my door, again while I was not home. Called Heartland. A person identifying themselves as a supervisor had no patience for the story. Attitude, attitude, attitude! Although a Heartland customer for over 17 years, no offer to help with the postage or simply to understand that I simply did what a Heartland rep. told me to do; and which should have been logged on my order screen. Bottom line: besides the aggravating interaction with a so-called supervisor whose impudence is trumped only by a company that has apparently lost \u0027heart\u0027 for its customers,it\u0027s costing me $8 dollars for shipping. And BTW: I learned and confirmed,that Buy.com has exactly the same item (refurb. GPS) at $45 dollars less. I urge you to be very careful with what the \u0027real\u0027 cost of dealing with Heartland America is. Other dissatisfied customer reviews are worth paying attention to. No wonder Heartland does not subscribe to customer review services like this one.","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/425439#comment425439","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"msabul","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed two separate orders on March 7 2010<br>It is now June 5 2010. I have not received them. They keep saying my orders are back-ordered yet they are still selling them, (Carpenter Jeans)<br>It has been over three Months! I have called customer service numerous times but that was a waste of time. They are all like broken records, saying my item is back ordered and will ship next week. Next week has never come.<br>I will never, ever order from them again!","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/573963#comment573963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"jeff and sue","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I tried to order from Heartland America, order number above. First item was \u0022no longer available\u0022. Second item was ordered and it took 3 days for the order to be confirmed. They said it takes that long to verify my credit card information. How\u0027d you like to stand in line at Wal-Mart for 3 days to buy something with a credit card. <br><br>So, the order goes through and it was immediately backordered until the 17th. Called on that day and they said it was backorderd until the 25th. I cancelled the order. This was all a result of receiving a catalog that said \u0022we want you back\u0022. This is not the way to get get customers back. ","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/374418#comment374418","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"dsundberg","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received two broken security cameras from Heartland America. The return process is involved and difficult. When I called the company to discuss it the customer service rep was short and nasty with me. When I mentioned how inconvenient this was for me she hung up on me. I called again and the next person did the same thing. So I cancelled all further contact with the company over the process of several more calls and drove to the post office and returned the cameras at my expense and also tracked them. The cameras arrived two days later back at Heartland America. I called and confirmed it with them and asked when I would be credited for the returned merchandise. They said in a couple of days. I called back this evening and found I still have not been credited for the return, but instead they have shipped out two more cameras. I could not believe it and again the customer service rep refused to apologize and acted put off that I was upset I was getting more defective merchandise from Heartland America. She was extremely rude and not the least bit contrite at putting me through further hassles. I called my credit card company who again contacted Heartland America and the woman was again nasty and short with me. It\u0027s not my fault they sent broken merchandise, nor is it my fault they sent out more cameras when I told them no less than ten times I didn\u0027t want anything else from them. I will never do business with this company again. EVER! And I would highly recommend others avoid them as well. They are horrible.","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/358940#comment358940","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"DavidWoodward","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dissappointed. I doubt this is a \u0027Prodigy\u0027 Acoustic Guitar. It is more of a childs guitar than an adults. There are no markings other than a small \u0027Made In China\u0027 sticker on the back of the neck. It looks like I was sent a customer returned guitar, as it has scratches on it. Since it would cost more than what I paid for it to return it, I will keep it and chalk it up to experience. I will go to the local guitar center and buy a real name brand guitar.","link":"http:\/\/www.resellerratings.com\/store\/Heartland_America\/comment\/606599#comment606599","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Heartland_America.jpg","store_name":"Heartland America","username":"jimwelsh","rating":"3"}, "single");){kind=link}
"I order May 13th with a $10 off coupon code that went through when i made my order.
I then did not get an email with my receipt, however 5 days later, i got an email saying that my order was shipped without a price by the way. When i receive the grill, the receipt says full price!! I called customer service and they told me that the coupon is only good for order over $25. However my order did go through with the $10 off coupon.
NEVER ORDER FROM HEARTLAND AMERICA AGAIN!!! "